Redlands Acre, Gloucester, Gloucestershire
Redlands Acre, Gloucester, Gloucestershire
Redlands Acre, Gloucester, Gloucestershire

Redlands Acre is a large Victorian house situated on the outskirts of Gloucester, which has been extended to provide very spacious accommodation.

A large lounge and dining room overlook the busy road for those who like to see the world go by, and a further lounge and dining room farther back in the building cater for those who like a quieter environment.

A glass corridor opens onto a large hexagonal conservatory providing further choice of space and this in turn leads to the hairdressing salon and a decked atrium. The atrium gives access to luxury care suites which offer residents larger accommodation with their own lounge, kitchen, bedroom and shower room, as well as a small private patio.

The many areas of communal space allow a variety of entertainments and activities to take place without impacting on those people who chose not to join in. This is a lively home especially suited to people who enjoy a social lifestyle.

Group: C T C H Ltd (Cedar Trust Care Homes)

Person in charge: Chris Whittington (Manager)

Local Authority / Social Services: Gloucestershire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 35 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 55+.

Single Rooms: 35

Rooms with ensuite WC: 32

Facilities & Services: Day Care • Respite Care • Convalescent Care • Sheltered Housing • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Redlands Acre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 15 Jan 2018

We have a newly refurbished room with en-suite facilities. We can also offer a care suite which provides additional space and comfort.

Reviews

9.8 Redlands Acre has a Review Score of 9.8 (9.766)

The Review Score of 9.8 (maximum of 10) for Redlands Acre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Redlands Acre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.766 for Redlands Acre is calculated as follows: ( (160 Excellents x 5) + (35 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 201 Ratings = 4.766

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Redlands Acre is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7 positive Reviews (35 registered maximum number of service users ÷ 5). 15 Reviews ÷ 7 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    13
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Redlands Acre?

  • Extremely LIKELY
    15
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Redlands Acre

  • Son of Resident/Service User
    5
  • Friend of Resident/Service User
    4
  • Resident / Service User
    4
  • Daughter of Resident/Service User
    2
  • Respite Resident/Service User
    1
  • more

Lovely atmosphere within the home.
Staff very patient with mum, they always have time to update you on what is going on.

How likely would you be to recommend Redlands Acre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

So far very nice. Staff extremely nice and helpful. Food excellent. Nothing is too much trouble. I feel at home here. I would certainly recommend it to my friends.

How likely would you be to recommend Redlands Acre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Value for Money: Excellent

I am a friend of a gentleman resident at Redlands Acre.
After trying to cope on his own, it was apparent he needed to be in a care home. Visiting him at Redlands, it is clear he's very happy here and the staff are always so lovely, not just to him but to myself every time I visit, it's very reassuring.

How likely would you be to recommend Redlands Acre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Always a pleasure visiting Redlands Acre, from the staff to the home in general it's a real homely environment and to the residents. I feel this is so important and makes the difference.

How likely would you be to recommend Redlands Acre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Would highly recommend this care home, every time I visit I'm made to feel very welcomed, from a tea or coffee to a smile, it's these little things which make the difference.
The home is always tidy and everyone is very pleasant.

How likely would you be to recommend Redlands Acre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I came to the home for a fortnight for care after an operation. I have had good care and now feel well enough to look after myself at home. The staff are all so friendly and helpful and soon made me feel at home. I appreciated having a large airy room.

How likely would you be to recommend Redlands Acre? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Debbie Smith, General Manager at Redlands Acre responded to this review on 02 Oct 2017:

We are pleased to have been able to help you get "back on your feet" and wish you well on your return home.

My mother required 24/7 respite in advance of a total hip replacement, following heart surgery.
As such, she required in total 9 weeks stay at Redlands Acre. She was is a high level of constant pain, as a consequence of a degraded hip which had completely failed, and was recovering from significant heart surgery.
All of this not only demanded a high level of competence in relation to managing my mother's significant medication, but also a demonstration of the right levels of behavioural care and patience, and also occasional flexibility to assist in taking my mother to a number of hospital appointments.
Throughout her stay, the Management Team and supporting staff, performed at the highest standard, meeting all the above challenges, and exceeding both my expectations and those of my mother.
The ultimate proof of this is through the strong relationships formed between my mother and I and the fantastic staff. Whilst my mother is now home, we will be maintaining contact with the staff.

How likely would you be to recommend Redlands Acre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Debbie Smith, General Manager at Redlands Acre responded to this review on 20 Sep 2017:

Thank you for such a positive review, our staff at Redlands Acre really appreciate your compliments.

Excellent service and staff. So much compassion and care by all members of staff. Could not ask for anything better. Five-star service with a lovely family caring attitude. Could not do any more than my father deserves.

How likely would you be to recommend Redlands Acre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The first thing that hits you as you enter Redlands is the lovely homely atmosphere.
The staff are all extremely friendly and attentive.
There's a great buzz around the place.

How likely would you be to recommend Redlands Acre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

In the short time I have been here (two weeks) I have been well looked after.

How likely would you be to recommend Redlands Acre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very good home.
Always very friendly and caring.

How likely would you be to recommend Redlands Acre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Debbie Smith, General Manager at Redlands Acre responded to this review on 12 May 2017:

Your comments are very much appreciated, thank you.

Well-run care home.

How likely would you be to recommend Redlands Acre? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My father has been at Redlands Acre for 14 months.
He is very happy here and has a great attitude to life.
He laughs and talks to his carers and enjoys seeing people.
My father has difficulties moving around and using stairs and so this was the reason he moved here.
I feel much happier knowing he has such good care and a sense of security.
I cannot praise the management and staff enough.
They are a great team.

How likely would you be to recommend Redlands Acre? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Debbie Smith, General Manager at Redlands Acre responded to this review on 31 Mar 2017:

Thank you for your kind comments - we are very pleased to know that your Father is so happy with us. Our staff team work very hard to get to know every resident well.

I was made very welcome and be offered help when I really need it. This is very important to feel help is at hand. Thank you all for this care.

How likely would you be to recommend Redlands Acre? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I am friend and attorney for a lady and gentleman resident.
My lady friend had several falls in her own home before moving to Redlands, so knowing she is safe and being constantly checked by lovely staff is comforting. She has regular conversation and is eating well.
My gentleman friend is much happier and looks healthier having gained a little weight. He said to me 'I wish I'd moved in years ago'

How likely would you be to recommend Redlands Acre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been at Redlands for nearly eighteen months, she took some time to settle in but all the staff have been so helpful and kind in making sure that she is comfortable and safe. All the staff greet us when we visit and we feel very welcome. They encourage all the residents to take part in as many activities as possible but are also very aware of their privacy.

How likely would you be to recommend Redlands Acre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is well run by the Manager. He has a great friendly caring team behind him. As soon as someone answers the front door you get welcomed by a friendly smile and would you like a Tea or Coffee!!! Also nothing is to much trouble for the staff even though they are always busy. There are lots of activities the residents can do if they want. My father is 94 years old has been here for about 5 years, he is very happy here and treated with dignity and respect all the time. As I live in Somerset I only get to visit once a month, but I know he is so well looked after. Highly recommended. 10/10

How likely would you be to recommend Redlands Acre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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