Redlands Acre

35 Tewkesbury Road, Longford, Gloucester GL2 9BD
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9.8 41 Reviews
  • Redlands Acre, Gloucester
Redlands Acre is a large Victorian house situated on the outskirts of Gloucester, which has been extended to provide very spacious accommodation.

A large lounge and dining room overlook the busy road for those who like to see the world go by, and a further lounge and dining room farther back in the building cater for those who like a quieter environment.

A glass corridor opens onto a large hexagonal conservatory providing further choice of space and this in turn leads to the hairdressing salon and a decked atrium. The atrium gives access to luxury care suites which offer residents larger accommodation with their own lounge, kitchen, bedroom and shower room, as well as a small private patio.

The many areas of communal space allow a variety of entertainments and activities to take place without impacting on those people who chose not to join in. This is a lively home especially suited to people who enjoy a social lifestyle.
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Care Provided

Type of Service

    Residential Home
  • For a maximum of 35 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Person in charge

  • Julie Jennings (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Room Information

  • Single Rooms (35)

Redlands Acre Reviews (41)

9.8

Redlands Acre has a Review Score of 9.8 (9.823) out of 10, based on 11 reviews in the last 2 years.
Over all time Redlands Acre has 41 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Redlands Acre
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Review from Jane T (Daughter of Resident) published on 8 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been living at Redlands Acre for just over three years. He feels safe and comfortable and we have peace of mind. He enjoys the friendly, caring staff and it feels like home to him. Sadly, my dad has very little mobility and he is now dependent on the staff but they treat him with dignity
and that is very reassuring. I have a happy dad.
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Review from Roger B (Nephew of Resident) published on 29 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The ongoing care given to my aunt continues to be of the highest order, as it has been for the eight previous years. The professional and compassionate care given to my aunt and the contact I have with Redlands is a great comfort to me given that my home is nearly 100 miles away.
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Review from Phillip S (Stepson of Resident) published on 8 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment the door to the home gets answered it's always a warm welcome and shortly followed by being offered a tea or coffee! The staff do everything they can to make everyone feel welcome, always lots going on, witnessed "Musical Movement" and it looked great fun, if only I was older I could
have felt at home joining in.
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Review from Elsie (Resident) assisted by family/friend published on 7 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely gardens, done very well. The gardeners always talk to us about what they're planting.


A lovely home, I have lots of friends.

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Review from M H (Sister-in-law of Resident) published on 31 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a warm welcome from all staff. Very caring towards all residents. Always go the extra mile for everyone. good to see same staff and hear that they have worked here for some years indicating a happy place.
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Review from S L (Daughter of Resident) published on 22 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely atmosphere within the home.
Staff very patient with mum, they always have time to update you on what is going on.
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Review from David M (Friend of Resident) published on 22 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a friend of a gentleman resident at Redlands Acre.
After trying to cope on his own, it was apparent he needed to be in a care home. Visiting him at Redlands, it is clear he's very happy here and the staff are always so lovely, not just to him but to myself every time I visit, it's very reassuring.
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Review from P B (Resident) published on 22 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So far very nice. Staff extremely nice and helpful. Food excellent. Nothing is too much trouble. I feel at home here. I would certainly recommend it to my friends.
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Review from John S (Friend of Resident) published on 18 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always a pleasure visiting Redlands Acre, from the staff to the home in general it's a real homely environment and to the residents. I feel this is so important and makes the difference.
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Review from Alan W (Friend of Resident) published on 17 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Would highly recommend this care home, every time I visit I'm made to feel very welcomed, from a tea or coffee to a smile, it's these little things which make the difference.
The home is always tidy and everyone is very pleasant.
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Review from P M (Respite Resident) published on 2 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I came to the home for a fortnight for care after an operation. I have had good care and now feel well enough to look after myself at home. The staff are all so friendly and helpful and soon made me feel at home. I appreciated having a large airy room.
Reply from Debbie Smith, General Manager at Redlands Acre

We are pleased to have been able to help you get "back on your feet" and wish you well on your return home.

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Review from Andy G (Son of Resident) published on 20 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother required 24/7 respite in advance of a total hip replacement, following heart surgery.
As such, she required in total 9 weeks stay at Redlands Acre. She was is a high level of constant pain, as a consequence of a degraded hip which had completely failed, and was recovering from significant
heart surgery.
All of this not only demanded a high level of competence in relation to managing my mother's significant medication, but also a demonstration of the right levels of behavioural care and patience, and also occasional flexibility to assist in taking my mother to a number of hospital appointments.
Throughout her stay, the Management Team and supporting staff, performed at the highest standard, meeting all the above challenges, and exceeding both my expectations and those of my mother.
The ultimate proof of this is through the strong relationships formed between my mother and I and the fantastic staff. Whilst my mother is now home, we will be maintaining contact with the staff.
Reply from Debbie Smith, General Manager at Redlands Acre

Thank you for such a positive review, our staff at Redlands Acre really appreciate your compliments.

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Review from J H (Son of Resident) published on 15 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service and staff. So much compassion and care by all members of staff. Could not ask for anything better. Five-star service with a lovely family caring attitude. Could not do any more than my father deserves.
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Review from S H (Son of Resident) published on 27 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The first thing that hits you as you enter Redlands is the lovely homely atmosphere.
The staff are all extremely friendly and attentive.
There's a great buzz around the place.
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Review from Michael M (Son-in-law of Resident) published on 12 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good home.
Always very friendly and caring.
Reply from Debbie Smith, General Manager at Redlands Acre

Your comments are very much appreciated, thank you.

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Review from L O (Resident) assisted by family/friend published on 12 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the short time I have been here (two weeks) I have been well looked after.
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Review from Raymond T (Resident) published on 24 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Well-run care home.
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Review from Norma T (Resident) published on 30 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was made very welcome and be offered help when I really need it. This is very important to feel help is at hand. Thank you all for this care.
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Review from D D (Friend of Resident) published on 30 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am friend and attorney for a lady and gentleman resident.
My lady friend had several falls in her own home before moving to Redlands, so knowing she is safe and being constantly checked by lovely staff is comforting. She has regular conversation and is eating well.
My gentleman friend is much
happier and looks healthier having gained a little weight. He said to me 'I wish I'd moved in years ago'
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Review from D & L (Son of Resident) published on 9 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been at Redlands for nearly eighteen months, she took some time to settle in but all the staff have been so helpful and kind in making sure that she is comfortable and safe. All the staff greet us when we visit and we feel very welcome. They encourage all the residents to take part in as many
activities as possible but are also very aware of their privacy.
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Current Review Score: 9.8 (9.823)

Overview of Review Score

The Review Score of 9.8 (9.823) out of 10 for Redlands Acre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.823 for Redlands Acre is calculated as follows: ( (110 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 130 Ratings = 4.823
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Redlands Acre is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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