Parton House is the most 'local' of all the homes in the Cedar Trust portfolio. The only care home in the village of Churchdown halfway between Cheltenham and Gloucester, almost without exception each of the residents has some connection to the village. This beautiful building is an extended farmhouse, with the most recent extension offering outstanding communal space and large, airy bedrooms each with an en-suite wet room facility. Set back from the road in large gardens, this home has three lounges, hairdressing salon and even a cinema, offering up to 36 residents a variety of settings to spend their time and meet their visitors. Regular buses to Gloucester and Cheltenham stop at the end of the drive, and local shops are a very short drive away. The community/village feel makes this a home particularly suited to someone who would enjoy walking or sitting in the spacious grounds, or the beautiful lounges within the building.
Group: C T C H Ltd (Cedar Trust Care Homes)
Person in charge: Carol Griffith (Manager)
Local Authority / Social Services: Gloucestershire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 36 Service Users
Registered Care Categories*: Old Age
Admission Information: Ages 55+.
Single Rooms: 36
Rooms with ensuite WC: 36
Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Parton House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.4 (maximum of 10) for Parton House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Parton House in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.8 out of 5 from 6 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.571 for Parton House is calculated as follows: ( (104 Excellents x 5) + (57 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 168 Ratings = 4.571
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.833 Points relating to the number of positive Reviews for Parton House is based on 6 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 6 Reviews ÷ 7.2 Target = 0.833
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Parton House has a Review Score of 9.4 (9.404) from 14 Reviews
Review submitted from a Website Submission by Michael B (Friend of Resident) on Wednesday 24 January 2018. Relates to January 2018.
My friend is in Parton House and the home is just delightful, nothing is ever too much and there is always lots going on. I did visit over Christmas and noticed they had Donkeys coming! How brilliant. My friend is always happy with the home and it makes me happy knowing he is in a place he enjoys.
How likely would you be to recommend Parton House? Extremely Likely
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Review submitted from a Postal Card by Neville T (Resident) on Thursday 11 January 2018. Relates to December 2017.
Staff exceptionally kind. Staff superb. Very friendly and helpful. Experience similar to five-star hotel.
How likely would you be to recommend Parton House? Likely
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Review submitted from a Postal Card by Christine H (Daughter-in-law of Resident) on Friday 13 October 2017. Relates to September 2017.
Given excellent care. Dedicated and professional staff.
Went over the call of duty. Couldn't ask for better.
How likely would you be to recommend Parton House? Extremely Likely
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Review submitted from a Postal Card by Helen B (Daughter of Resident) on Friday 22 September 2017. Relates to September 2017.
My mother went into Parton House eighteen months ago diagnosed with Alzheimer's. She has her own ensuite room and a view with plenty to see. The home itself is in well-maintained grounds with quiet areas to sit in. I was always made welcome with a coffee and a smile on arrival.
I found my mother happy in her surroundings and everything spotless. Parton House has a hairdressing salon, a cinema room and plenty of activities plus organised trips. My mother was cared for throughout her stay and the staff did everything to help her and answer any questions I asked.
How likely would you be to recommend Parton House? Extremely Likely
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Debbie Smith, General Manager at Parton House responded to this review on 22 Sep 2017:
Thank you for your kind comments, they are much appreciated.
Review submitted from a Postal Card by Michael J (Cousin of Resident) on Wednesday 13 September 2017. Relates to September 2017.
A very nice detached residence in its own grounds with attractive gardens. A well-maintained property with all the facilities for looking after the elderly and also contains extra rooms for guests and visitors to meet up and relax in a quiet atmosphere. Visitors can also take meals there. Lots of caring helpful staff.
How likely would you be to recommend Parton House? Extremely Likely
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Review submitted from a Postal Card by Rita N (Daughter of Resident) on Tuesday 18 July 2017. Relates to July 2017.
From day one mum was treated with kindness and dignity and extra care always chatting to h er and painting her nails when she was upset. Not only did they help her they also helped us to come to terms with her moving from sheltered housing to her new home aged 93 years old.
I feel they go the extra mile taking them to Weston-Super-Mare and garden centres. She has made new friends and feels part of one big family.
How likely would you be to recommend Parton House? Extremely Likely
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Review submitted from a Postal Card by Anne W (Daughter of Resident) on Thursday 11 May 2017. Relates to April 2017.
The home is situated in beautiful grounds with easy access and parking facilities.
Staff and management have been very helpful in settling my father in his first month at the home.
I would have no hesitation in recommendation of the home.
How likely would you be to recommend Parton House? Extremely Likely
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Debbie Smith, General Manager at Parton House responded to this review on 12 May 2017:
Thank you for your review and I hope your Father continues to enjoy his life at Parton House.
Review submitted from a Postal Card by K A (Niece of Resident) on Monday 24 April 2017. Relates to March 2017.
Parton House provides a secure and very caring service. Staff are polite, involved, approachable and knowledgeable about by aunt.
The home environment is warm and welcoming, the gardens are beautiful. There is a good range of activities within the home and regular outings.
How likely would you be to recommend Parton House? Extremely Likely
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Debbie Smith, General Manager at Parton House responded to this review on 25 Apr 2017:
Thank you for your kind comments, we do appreciate them.
Review submitted from a Postal Card by J C (Niece of Resident) on Thursday 13 April 2017. Relates to April 2017.
I am impressed with the care my aunt has received at Parton House during her ten day's respite.
The staff treat her with dignity and respect and the new management is excellent. All phone calls and emails have been dealt with efficiently. My aunt has particularly appreciated activities such as the volunteer who comes to play her flute every Saturday afternoon and the chicks that hatched from the eggs during her stay.
How likely would you be to recommend Parton House? Likely
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Debbie Smith, General Manager at Parton House responded to this review on 03 May 2017:
Thank you for your review. We do hope your Aunt will stay with us again.
Review submitted from a Postal Card by Malcolm H (Son of Resident) on Friday 31 March 2017. Relates to March 2017.
The family have a good relationship with the manager and staff and work with them to ensure our father's needs are met. The service given is caring and professional and we do not have any concerns as to the care that they give. Meals are very good and fortifying.
How likely would you be to recommend Parton House? Extremely Likely
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Debbie Smith, General Manager at Parton House responded to this review on 31 Mar 2017:
Thank you for your review, your comments are very much appreciated.
Review submitted from a Postal Card by C W (Friend of Resident) on Tuesday 31 January 2017. Relates to January 2017.
Over the last four years, I have visited Parton House care home at least twice a week to see a friend. Talking to some of the residents, the staff, in general, are very good and caring. Their concern is the food isn't up to standard, the choices are few and far between and some don't want it. The only other thing is the response button - If a carer could visit the person that pressed the button, making sure all is OK. But the response has been twenty minutes or more where a person might be on the floor or seriously ill. Not good enough.
How likely would you be to recommend Parton House? Likely
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Debbie Smith, General Manager at Parton House responded to this review on 08 Feb 2017:
Thank you for your review and we have noted your concerns. As part of our quality monitoring, we are currently reviewing the menus with our residents to ensure we are offering meals they chose and enjoy. We also monitor the time taken for staff to respond to a call bell, although I believe such a long delay would be very exceptional.
Review submitted from a Postal Card by Jane I (Daughter of Resident) on Tuesday 31 January 2017. Relates to January 2017.
Standards at this home have been improving greatly recently. I visit most days and am always made to feel welcome by the staff. Any problems my mother has experienced have been addressed with care and imagination. She enjoys participating in the activities on offer, within her capabilities. The manager and staff have given me the opportunity to air any concerns I have had.
How likely would you be to recommend Parton House? Extremely Likely
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Review submitted from a Postal Card by Paul. A M (Son of Resident) on Thursday 26 January 2017. Relates to January 2017.
Friendly and homely environment. Always a pleasure to visit.
How likely would you be to recommend Parton House? Extremely Likely
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Review submitted from a Postal Card by H P (Daughter of Resident) on Wednesday 25 January 2017. Relates to December 2016.
My mother is well looked after, the premises and staff are always welcoming. I call in at various times of the day and always find the residents to be comfortable, safe, occupied and have staff supervision.
Family visit at various times and all report back the same feeling of satisfaction.
Good facilities in a warm, pleasant and friendly atmosphere with happy nurtured and cared for residents.
How likely would you be to recommend Parton House? Extremely Likely
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There are currently no Care Home Idol entrants who have performed at Parton House