Parton House, Gloucester, Gloucestershire
Parton House, Gloucester, Gloucestershire
Parton House, Gloucester, Gloucestershire

Parton House is the most 'local' of all the homes in the Cedar Trust portfolio. The only care home in the village of Churchdown halfway between Cheltenham and Gloucester, almost without exception each of the residents has some connection to the village. This beautiful building is an extended farmhouse, with the most recent extension offering outstanding communal space and large, airy bedrooms each with an en-suite wet room facility. Set back from the road in large gardens, this home has three lounges, hairdressing salon and even a cinema, offering up to 36 residents a variety of settings to spend their time and meet their visitors. Regular buses to Gloucester and Cheltenham stop at the end of the drive, and local shops are a very short drive away. The community/village feel makes this a home particularly suited to someone who would enjoy walking or sitting in the spacious grounds, or the beautiful lounges within the building.

Group: C T C H Ltd (Cedar Trust Care Homes)

Person in charge: Sarah Andrews (Manager)

Local Authority / Social Services: Gloucestershire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 36 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 55+.

Single Rooms: 36

Rooms with ensuite WC: 36

Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Parton House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 20 Nov 2017

A spacious single en suite room is available.

Reviews

9.5 Parton House has a Review Score of 9.5 (9.521)

The Review Score of 9.5 (maximum of 10) for Parton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Parton House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.521 for Parton House is calculated as follows: ( (82 Excellents x 5) + (56 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 144 Ratings = 4.521

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Parton House is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 12 Reviews ÷ 7.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Parton House?

  • Extremely LIKELY
    10
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Parton House

  • Daughter of Resident/Service User
    5
  • Niece of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • more

Given excellent care. Dedicated and professional staff.

Went over the call of duty. Couldn't ask for better.

How likely would you be to recommend Parton House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother went into Parton House eighteen months ago diagnosed with Alzheimer's. She has her own ensuite room and a view with plenty to see. The home itself is in well-maintained grounds with quiet areas to sit in. I was always made welcome with a coffee and a smile on arrival.

I found my mother happy in her surroundings and everything spotless. Parton House has a hairdressing salon, a cinema room and plenty of activities plus organised trips. My mother was cared for throughout her stay and the staff did everything to help her and answer any questions I asked.

How likely would you be to recommend Parton House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Debbie Smith, General Manager at Parton House responded to this review on 22 Sep 2017:

Thank you for your kind comments, they are much appreciated.

A very nice detached residence in its own grounds with attractive gardens. A well-maintained property with all the facilities for looking after the elderly and also contains extra rooms for guests and visitors to meet up and relax in a quiet atmosphere. Visitors can also take meals there. Lots of caring helpful staff.

How likely would you be to recommend Parton House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From day one mum was treated with kindness and dignity and extra care always chatting to h er and painting her nails when she was upset. Not only did they help her they also helped us to come to terms with her moving from sheltered housing to her new home aged 93 years old.
I feel they go the extra mile taking them to Weston-Super-Mare and garden centres. She has made new friends and feels part of one big family.

How likely would you be to recommend Parton House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

The home is situated in beautiful grounds with easy access and parking facilities.
Staff and management have been very helpful in settling my father in his first month at the home.
I would have no hesitation in recommendation of the home.

How likely would you be to recommend Parton House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Debbie Smith, General Manager at Parton House responded to this review on 12 May 2017:

Thank you for your review and I hope your Father continues to enjoy his life at Parton House.

Parton House provides a secure and very caring service. Staff are polite, involved, approachable and knowledgeable about by aunt.
The home environment is warm and welcoming, the gardens are beautiful. There is a good range of activities within the home and regular outings.

How likely would you be to recommend Parton House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Debbie Smith, General Manager at Parton House responded to this review on 25 Apr 2017:

Thank you for your kind comments, we do appreciate them.

I am impressed with the care my aunt has received at Parton House during her ten day's respite.
The staff treat her with dignity and respect and the new management is excellent. All phone calls and emails have been dealt with efficiently. My aunt has particularly appreciated activities such as the volunteer who comes to play her flute every Saturday afternoon and the chicks that hatched from the eggs during her stay.

How likely would you be to recommend Parton House? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Debbie Smith, General Manager at Parton House responded to this review on 03 May 2017:

Thank you for your review. We do hope your Aunt will stay with us again.

The family have a good relationship with the manager and staff and work with them to ensure our father's needs are met. The service given is caring and professional and we do not have any concerns as to the care that they give. Meals are very good and fortifying.

How likely would you be to recommend Parton House? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Debbie Smith, General Manager at Parton House responded to this review on 31 Mar 2017:

Thank you for your review, your comments are very much appreciated.

Over the last four years, I have visited Parton House care home at least twice a week to see a friend. Talking to some of the residents, the staff, in general, are very good and caring. Their concern is the food isn't up to standard, the choices are few and far between and some don't want it. The only other thing is the response button - If a carer could visit the person that pressed the button, making sure all is OK. But the response has been twenty minutes or more where a person might be on the floor or seriously ill. Not good enough.

How likely would you be to recommend Parton House? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Poor

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Debbie Smith, General Manager at Parton House responded to this review on 08 Feb 2017:

Thank you for your review and we have noted your concerns. As part of our quality monitoring, we are currently reviewing the menus with our residents to ensure we are offering meals they chose and enjoy. We also monitor the time taken for staff to respond to a call bell, although I believe such a long delay would be very exceptional.

Standards at this home have been improving greatly recently. I visit most days and am always made to feel welcome by the staff. Any problems my mother has experienced have been addressed with care and imagination. She enjoys participating in the activities on offer, within her capabilities. The manager and staff have given me the opportunity to air any concerns I have had.

How likely would you be to recommend Parton House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Friendly and homely environment. Always a pleasure to visit.

How likely would you be to recommend Parton House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother is well looked after, the premises and staff are always welcoming. I call in at various times of the day and always find the residents to be comfortable, safe, occupied and have staff supervision.
Family visit at various times and all report back the same feeling of satisfaction.
Good facilities in a warm, pleasant and friendly atmosphere with happy nurtured and cared for residents.

How likely would you be to recommend Parton House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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