Four Seasons, Chipping Campden, Gloucestershire
Four Seasons, Chipping Campden, Gloucestershire
Four Seasons, Chipping Campden, Gloucestershire

Group: David Cope

Person in charge: Nikkie Miller (Manager)

Local Authority / Social Services: Gloucestershire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 21 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 17

Shared Rooms: 2

Rooms with ensuite WC: 10

Weekly Charges Guide: Personal Care Single £550 – £800 , Personal Care Shared (per person) £500 – £650 (These prices are only a guideline, please contact Four Seasons to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Four Seasons: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

6.9 Four Seasons has a Review Score of 6.9 (6.930)

The Review Score of 6.9 (maximum of 10) for Four Seasons is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Four Seasons in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 2.5 out of 5 from 15 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.43 for Four Seasons is calculated as follows: ( (91 Excellents x 5) + (74 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 179 Ratings = 4.43

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 2.5 Points relating to the number of positive Reviews for Four Seasons is based on 15 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4 then divided by 2 = 2.000

    2. Target of 4.2 positive Reviews (21 registered maximum number of service users ÷ 5). 15 Reviews ÷ 4.2 Target Reached = 1 , then divided by 2 = 0.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Four Seasons?

  • Extremely LIKELY
    12
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Four Seasons

  • Son of Resident/Service User
    7
  • Resident / Service User
    4
  • Daughter of Resident/Service User
    2
  • Niece of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

I would definitely recommend the home having spent a week in respite after a chaotic stay in hospital. The peace and quiet in the room, overlooking a beautiful garden, plus all my meals brought to me by staff who were cheerful and helpful, was a joy.
The manager also came to enquire if everything was to my liking, which I appreciated. I have been unable to comment on facilities ie, dining room, lounge, as I was happy to stay in the room, but several residents knocked on the door and introduced themselves and they seemed very contented.
I was taken down to afternoon tea and entertainment in the garden, which was very enjoyable. My mobility is severely restricted after 3 back operations, but that was overcome by staff who were pleased to help me. A big thank you to everyone.

How likely would you be to recommend Four Seasons? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Excellent standard of care. Staff are of a very high calibre. My mother is completely happy with all aspects of her care. Highly recommend the home.

How likely would you be to recommend Four Seasons? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I spent three separate weeks in The Four Seasons Home to give my family a rest from caring for me. I was very well cared for, the staff were friendly and very helpful and I felt very comfortable there.
The activities and facilities were very good and the garden was pleasant to sit out in. Altogether a very satisfactory home.

How likely would you be to recommend Four Seasons? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

This residential home is the best I have ever encountered (in 30 year nursing) it is home from home small, warm, friendly with genuine love and care for it's residents. They go out of their way to ensure residents needs are met and each resident needs are unique to them. As a family we are all grateful for all the staff have done and continue to do to make our mum's life as full and happy as possible.

How likely would you be to recommend Four Seasons? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

The Four Seasons Care Home in Mickleton whilst not as luxurious as some homes is a friendly and caring establishment. The owner and manager are always available to listen to residents and families. It is a well run safe environment. Individual staff always seem to really care about the residents needs. My mother has been a resident for nearly 6 years and we have never had cause for concern about how she is treated. We would certainly recommend it.

How likely would you be to recommend Four Seasons? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Caring, dedicated staff treating residents as if they were family, good home cooked food, jolly atmosphere and visitors always made to feel welcome. I cannot thank the staff enough for the way they looked after my mother right to the end - staying on to make sure she was never alone with little regard for their own fatigue - a genuine, caring home!

How likely would you be to recommend Four Seasons? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My aunt was in the home when she was 100, she had really good care during the last years of her life, the kindness that was given to her was top class. I wasn't too worried if she has someone else's top or skirt on all I cared about was the care and kindness she was given. This home has first class staff!!

How likely would you be to recommend Four Seasons? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I had lived very well alone after my husband died but after 5 years had an illness which I found scaring so I decided it was time to move into this care home which I had previously researched. My three adult offspring live far away and I did not want to ask them to help me. I have been here now nearly 4 years and I feel I am very lucky to be well treated by the staff. It's clear that the carers now have far more dependent people and, therefore, have far too much to do, with the result that some details are now not so good eg. laundry gets lost, drinks are late, but the staff are long-suffering.

How likely would you be to recommend Four Seasons? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Four Seasons provide adequate care for my 100 year old mother. She has been there for many years. It is a small enough care home for people to be treated and understood by staff. There is a fair selection of food and everyone is catered for.

How likely would you be to recommend Four Seasons? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother died at Four Seasons after a stay of five years, in May 2015. In the days and weeks leading up to her death actually in Four Seasons, a move to hospital was thought unnecessary and more importantly not in mother's best interest by the Doctor and supported by the care home staff, a particular relief to us during her time at Four Seasons the care was superb, caring professional and loving. But particularly during her last week it was amazing, the manage and the staff who provided loving care which exceeded anything we expected from them. The support we, mother, my sister and I received was second to none. It may not be the most luxurious care home but the care is excellent with local staff who care.

How likely would you be to recommend Four Seasons? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

I would recommend the Four Seasons for their exemplary quality of care for my mother. They are dedicated carers, displaying attention to individual needs and preferences. Their response has always been courteous and kind. They work collaboratively to overcome issues that arise, helping each other to achieve the best outcomes for residents. Staff are aware of residents comfort, safety and their well being and show unstinting effort to respond. The quality of the home, cooked food that's prepared on the premises, is of a high standard of nutrition, taste and presentation. The home feels warm and comfortable, it is small and does not feel like an institution. There are a variety of activities for those residents who wish to participate but equally residents can chose to enjoy the peace of their own rooms. Visitors are always welcomed and concerns easily discussed.

How likely would you be to recommend Four Seasons? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband spent 2 weeks in Four Seasons for respite care while I arranged for help at home. The staff were wonderful, very caring, they looked after him very well.
The manager is very efficient and works very hard to make things run smoothly. They made me feel very welcome when I visited and I joined my husband for several meals, which were delicious and of course home cooked.

How likely would you be to recommend Four Seasons? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My 99 year old mother was in the care home, whist I had 3 nights away on holiday. Well looked after - peace of mind for me. Also in the same home in early July, for 4 nights whilst I went to France. Plus 2 or 3 day visits (good value) last year.

How likely would you be to recommend Four Seasons? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The Four Seasons looked after my elderly mother in her latter years with such love and care, she was so happy to be there. Since her passing on, on the 8th of November 2014 (aged 94), I have continued to have my lunch at Four Seasons on a daily basis and am fully conversant with the wonderful teamwork amongst, and between the very caring staff and management!

If all the care homes in the world were run by The Four Seasons example, what a wonderful, caring world it would be!

How likely would you be to recommend Four Seasons? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very good caring environment. Excellent staff, excellent contact with local G.P (weekly visits from caring lady Doctor) Good happy home with activities for residents and excellent gardens for outside use.

How likely would you be to recommend Four Seasons? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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