Care Homes Owned by David Cope

At the end of our mum's life she really didn't want to go into hospital and the four seasons made sure she didn't. The dignity and respect with her care at this time was exceptional.

The management and staff are professional and caring and my mother feels safe and is well looked after. The staff are always friendly approachable and cheerful. I wouldn't want her anywhere else. The communication between the staff and family and medical professionals is excellent.

Since mum became a resident of Salford House, just over 1 year ago, her care and level of support have been excellent. There are activities arranged for most days of the week, together with visits by musicians and singers which mum thoroughly enjoys. The food is of a very good standard with meals freshly produced each day. Mums health is regularly monitored, and the family are immediately informed if there is any deterioration in her health and whether any medication has needed to be arranged for. The family and visitors are warmly welcomed on visits to the home and once a month an afternoon tea is arranged with entertainment to which family and friends are welcomed to attend. Mum regularly says how happy she is at the home, and the social media page that the home update with photos of the activities certainly reflect this.

The home takes great effort in making the dining room feel like a homely experience and offer good home cooked food.

Dad moved into Salford House three months ago. He is well cared for. The staff are lovely, management keep me updated on dad's health and welfare. Nothing seems too much trouble. The care home is kept clean and tidy. I would definitely recommend.

I have always found the care given by the team at Salford House to be excellent. My mother was not well mentally or physically when she arrived over three years ago, but within a few months, she was more alert and much improved, and she has continued to improve since.

Mum has advanced dementia and, as a family, we are very happy with the level of care she receives. All staff are friendly and welcoming to us and we have an excellent relationship with those we see regularly. The management team are extremely approachable and I am consulted over any aspect of mum's care. Mum is cared for with kindness and patience and is always clean and tidy. She needs assistance at mealtimes and it is a credit to the staff that her weight has remained relatively stable. For mum's EOL care plan we have stated our preference that she remains in the care of staff at Pencombe Hall.

Mum's condition was deteriorating she was non verbal and non mobile. I received regular updates on the days we didn't visit. We visited on 24th Dec and Mum was in bed having taken a sudden turn. She was comfortable in clean sheets and nightdress. I received a call at 18.38 to say district nurse had been called. I informed them I would collect my sister. Had another call to say she had passed and not alone. Everyone was very kind and arranged the undertaker.

We find the staff always friendly and accommodating. They take good care of my husband and keep him safe.

My sister moved into Pencombe Hall in November 2024, and has settled in very well. Whenever we have visited, she seems to be comfortable and contented.

I love this place. A number of friends and 2 family members have stayed here. I cannot recommend it highly enough. The work never stops. There's always smiles. God bless you all.

Mum has been a resident at Pencombe Hall for 18 months. Mum has settled well, due to well trained staff and they have been very caring and they treat the residents with empathy and respect. The residents are given choices and are encouraged to join in the activities. When I go and visit mum the staff always welcome me with a smile. I find Pencombe Hall a very welcoming place and as a family we have peace of mind knowing our precious mum is well looked after.

My Mum was discharged from hospital to Pencombe Hall in May 2025, for recuperation/rehab after an emergency hip replacement at the age of 98. The staff were all very friendly, welcoming and reassuring, which was lovely as Mum had never experienced anything like this before. The care and support we both received from Pencombe was second to none; thanks to that, after 6 weeks, Mum was able to return to living independently at home. The staff are unfailingly cheerful; the atmosphere feels like a (very!) large family or big group of friends at a hotel; there's a schedule of daily activities; and the food always looked good. I know Mum really enjoyed the meals. The Hall is a lovely old building; it doesn't feel clinical or institutional, and the decoration is immaculate, not even any wheelchair scuffs on the painted walls. Security is carefully enforced, but not oppressive. The care here is professional, compassionate, thoughtful and personal. I wouldn't hesitate to recommend Pencombe Hall.

Ever since my relative moved into the Four Seasons care home in Mickleton the staff and management have made her stay there like a home from home experience. All of the carers have been so professional, helpful and understanding with all my relative's needs.

Immediate action when reported problem.

Excellent care and compassion were given to my aunt and us as a family. My aunt was extremely happy living at Pencombe Hall for 3 years. The staff are all very helpful, friendly, professional and caring. I would recommend Pencombe Hall to anyone looking for a care home.

My experience with Pencombe Hall. I have found them very welcoming when we go to see my brother. They keep him very clean and satisfied. My brother is very happy.

The interior of the home was being redecorated but the exterior facade and sun terrace needed brightening up, eg: freshly painted window boxes.

A caring home with a feeling of warmth, all staff have the utmost patience and compassion, the rooms are bright and cheerful, the activities and entertainment are well thought out and Christmas parties are lovely.

As Mum deteriorated towards the end of her life, we could not have wished for better care or more thoughtfulness regarding what was in her best interests. Thank you to the marvellous team at Salford House for giving Mum a loving home through to the end of her life.