Pencombe Hall

Mum has advanced dementia and, as a family, we are very happy with the level of care she receives. All staff are friendly and welcoming to us and we have an excellent relationship with those we see regularly. The management team are extremely approachable and I am consulted over any aspect of mum's care. Mum is cared for with kindness and patience and is always clean and tidy. She needs assistance at mealtimes and it is a credit to the staff that her weight has remained relatively stable. For mum's EOL care plan we have stated our preference that she remains in the care of staff at Pencombe Hall.

Mum's condition was deteriorating she was non verbal and non mobile. I received regular updates on the days we didn't visit. We visited on 24th Dec and Mum was in bed having taken a sudden turn. She was comfortable in clean sheets and nightdress. I received a call at 18.38 to say district nurse had been called. I informed them I would collect my sister. Had another call to say she had passed and not alone. Everyone was very kind and arranged the undertaker.

We find the staff always friendly and accommodating. They take good care of my husband and keep him safe.

My sister moved into Pencombe Hall in November 2024, and has settled in very well. Whenever we have visited, she seems to be comfortable and contented.

I love this place. A number of friends and 2 family members have stayed here. I cannot recommend it highly enough. The work never stops. There's always smiles. God bless you all.

Mum has been a resident at Pencombe Hall for 18 months. Mum has settled well, due to well trained staff and they have been very caring and they treat the residents with empathy and respect. The residents are given choices and are encouraged to join in the activities. When I go and visit mum the staff always welcome me with a smile. I find Pencombe Hall a very welcoming place and as a family we have peace of mind knowing our precious mum is well looked after.

My Mum was discharged from hospital to Pencombe Hall in May 2025, for recuperation/rehab after an emergency hip replacement at the age of 98. The staff were all very friendly, welcoming and reassuring, which was lovely as Mum had never experienced anything like this before. The care and support we both received from Pencombe was second to none; thanks to that, after 6 weeks, Mum was able to return to living independently at home. The staff are unfailingly cheerful; the atmosphere feels like a (very!) large family or big group of friends at a hotel; there's a schedule of daily activities; and the food always looked good. I know Mum really enjoyed the meals. The Hall is a lovely old building; it doesn't feel clinical or institutional, and the decoration is immaculate, not even any wheelchair scuffs on the painted walls. Security is carefully enforced, but not oppressive. The care here is professional, compassionate, thoughtful and personal. I wouldn't hesitate to recommend Pencombe Hall.

Immediate action when reported problem.

Excellent care and compassion were given to my aunt and us as a family. My aunt was extremely happy living at Pencombe Hall for 3 years. The staff are all very helpful, friendly, professional and caring. I would recommend Pencombe Hall to anyone looking for a care home.

My experience with Pencombe Hall. I have found them very welcoming when we go to see my brother. They keep him very clean and satisfied. My brother is very happy.

The interior of the home was being redecorated but the exterior facade and sun terrace needed brightening up, eg: freshly painted window boxes.

Mum did not have long in Pencombe Hall, but in the short time she was there, her care was exemplary. Her dementia left her very confused, but the staff at Pencombe were kind and considerate to her.

Excellent care. My husband loved it at Pencombe Hall. Always helpful, and friendly and felt like a family home.

Mum was treated with respect and dignity when she was passing away. The staff are so lovely at Pencombe Hall just like a large family. Nothing is any trouble to them in the 18 months mum was here, we couldn't thank them enough.

Wonderful staff and were so caring in looking after our mother. We would fully recommend this care home, a big thank you from us.

Careful, thoughtful, professional, kind and respectful - all words to describe how my mother is looked after. Family is involved and happy all round with the care and support.

My mother comes and stays here to give myself and my husband a break as I'm my mum's full-time carer. My mum lives with myself and my husband as my mum can't look after herself as she as vascular dementia. My mum as been coming to Pencombe Hall for just over a year now to give us respite. Mum loves coming here, she thinks it's a hotel and always comes back really happy. Mum is cared for really well and the staff are very professional and very friendly and when I bring Mum or phone up you're treated as if you're a friend and I usually chat for ages. Nothing is too much trouble. Mum recently stayed for 3 weeks, it was initially a weeks stay but we were renewing our bathroom to make it easier for Mum and it took longer than we expected so the manager said it's no problem for your mum to stay longer. I would highly recommend Pencombe Hall and when the time comes I would not hesitate to put Mum in full time, it's such a lovely place.

It would be nice if more could be made of the gardens, ie: nice tables and chairs so residents could go out more, tidier garden and ramp maybe?

I need my comments to be prefixed by the fact that Pencombe Hall is not a purpose-built facility. The management and staff offer excellent care and support to my mother; they listen to my requests - act on them wherever possible. The home is spotless, and my mum is always clean and tidy, her clothes are always washed on a very regular basis. She is happy with the personal care the home provides, and during normal times, there is a very good hairdresser.

The staff and management at Pencombe Hall deliver an extremely high level of care. It is like a big family, and that is exactly the environment that we wanted our mother to be in.