Pencombe Hall

Pencombe, Bromyard HR7 4RL
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9.6 24 Reviews
  • Pencombe Hall, Bromyard
Pencombe Hall is a private care provider for older people, located in the Herefordshire countryside.

The home offers residents views of the Malvern Hills and provides a warm and welcoming atmosphere for residents and visitors alike.

A professional care team work around the clock to provide person-centred care that is unique to each resident's needs and preferences.

Pencombe Hall offers a range of single and companion rooms, with many offering en-suite facilities. Rooms that are not located on the ground floor are accessible by lift and residents are welcome to bring in their own furniture and mementoes and pets can be accommodated.

The home has a choice of lounge areas, a separate smoking room, real fire and licensed bar and gardens for residents to enjoy.
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Care Provided by Pencombe Hall

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £875 – £1100
  • Self-Funded Residential Dementia Care: £900 – £1200
  • RESPITE Self-Funded Residential Care: £1000 – £1200
  • RESPITE Self-Funded Residential Dementia Care: £1000 – £1300

These prices are only a guideline, please contact Pencombe Hall to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Alison Stocker (Care Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (6)

Pencombe Hall Reviews (24)

9.6

Pencombe Hall has a Review Score of 9.6 (9.568) out of 10, based on 11 reviews in the last 2 years.
Over all time Pencombe Hall has 24 reviews.

Overall Experience
  • 13
  • 10
  • 1
  • 0
  • 0
Date Published
  • 24
  • 6
  • 7
  • 11
  • 13
Reviewer Connection to Pencombe Hall
  • 10
  • 5
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 24, showing 21-24
Review from Margaret S (Daughter of Resident) published on 13 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There is such a friendly, caring attitude from everyone at the home. Nothing is too much trouble. Mum was not an easy person but all the staff looked after her so well. They were also friendly and helpful to me. I cannot praise Pencombe Hall enough.
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Review from J C (Daughter of Resident) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum's always clean and well cared for. Although the activities mum wishes not to join in. Staff always friendly, caring and helpful and notify of any medication or health changes.
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Review from Gaynor M (Niece of Resident) published on 23 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My relatives have been at Pencombe Hall for over 2 years. Am happy with the care they receive from the staff who communicate, any issues regularly and we resolve them together. My relatives like there home and are full of praise for the staff who in my experience are caring and professional.
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Review from C L (Grandson of Resident) published on 26 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan has been a resident at Pencombe Hall for several years. The care she receives is first class. The staff are kind, caring, professional and treat nan as a family member. Pencombe Hall is always clean, tidy and well presented. The food is of excellent quality and varied. Pencombe Hall is well run
by caring management. I cannot praise the home and staff enough. Pencombe Hall is a home from home.
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Current Review Score: 9.6 (9.568)

Overview of Review Score

The Review Score of 9.6 (9.568) out of 10 for Pencombe Hall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.568 for Pencombe Hall is calculated as follows: ( (80 Excellents x 5) + (36 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 125 Ratings = 4.568
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Pencombe Hall is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Sep 2019

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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