David Cope in Herefordshire | 1 Care Home

Review of
Pencombe Hall
from Joy H (Daughter of Resident) published on 11 September 2025 Submitted via Postal Card • Report

Overall Experience

Mum has been a resident at Pencombe Hall for 18 months. Mum has settled well, due to well trained staff and they have been very caring and they treat the residents with empathy and respect. The residents are given choices and are encouraged to join in the activities. When I go and visit mum the staff

always welcome me with a smile. I find Pencombe Hall a very welcoming place and as a family we have peace of mind knowing our precious mum is well looked after.

Reply from Alison Stocker, Manager at Pencombe Hall

Many thanks for the positive feedback. This is appreciated and helps us to continually improve our practices and feed back to staff on their valued work performances.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Pencombe Hall
from Clare W (Daughter of Resident) published on 4 August 2025 Submitted via Website • Report

Overall Experience

My Mum was discharged from hospital to Pencombe Hall in May 2025, for recuperation/rehab after an emergency hip replacement at the age of 98. The staff were all very friendly, welcoming and reassuring, which was lovely as Mum had never experienced anything like this before. The care and support we both

received from Pencombe was second to none; thanks to that, after 6 weeks, Mum was able to return to living independently at home. The staff are unfailingly cheerful; the atmosphere feels like a (very!) large family or big group of friends at a hotel; there's a schedule of daily activities; and the food always looked good. I know Mum really enjoyed the meals. The Hall is a lovely old building; it doesn't feel clinical or institutional, and the decoration is immaculate, not even any wheelchair scuffs on the painted walls. Security is carefully enforced, but not oppressive. The care here is professional, compassionate, thoughtful and personal. I wouldn't hesitate to recommend Pencombe Hall.

Reply from Alison Stocker, Care Manager at Pencombe Hall

Lovely feedback that will be shared with staff. It always feels that bit special when we can achieve such outcomes and support people with their preferred choices, whether people stay with us or just want a some support from time to time. Many Thanks.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Pencombe Hall
from A S (Husband of Resident) published on 25 November 2024 Submitted via Postal Card • Report

Overall Experience

Immediate action when reported problem.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Pencombe Hall
from Alistair L (Nephew of Resident) published on 9 September 2024 Submitted via Postal Card • Report

Overall Experience

Excellent care and compassion were given to my aunt and us as a family. My aunt was extremely happy living at Pencombe Hall for 3 years. The staff are all very helpful, friendly, professional and caring. I would recommend Pencombe Hall to anyone looking for a care home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Pencombe Hall
from Lesley J (Daughter of Resident) published on 21 August 2024 Submitted via Postal Card • Report

Overall Experience

Since Mum first came here in 2016 she has been exceptionally well looked after. The staff have always been caring and patient. We are notified immediately if there is any deterioration in Mum's health and always consulted.

Reply from Alison Stocker, Care Manager at Pencombe Hall

Many thanks for such lovely feedback. We are happy to receive all feedback this helps us to improve our practice and ensure people who live at Pencombe are treated as an individual and with respect.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Pencombe Hall
from M W (Brother of Resident) published on 17 April 2024 Submitted via Postal Card • Report

Overall Experience

My experience with Pencombe Hall. I have found them very welcoming when we go to see my brother. They keep him very clean and satisfied. My brother is very happy.

Reply from Alison Stocker, Care Manager at Pencombe Hall

It is important for Pencombe Hall to receive all reviews to help us continue to improve our service. Many Thanks for your feedback.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Pencombe Hall
from Sandra M (Relative of Resident) published on 5 March 2024 Submitted via Postal Card • Report

Overall Experience

It was reassuring to meet and get to know the same staff each visit. As the manager seemed to motivate loyal staff.
The interior of the home was being redecorated but the exterior facade and sun terrace needed brightening up, eg: freshly painted window boxes.

Reply from Alison Stocker, Care Manager at Pencombe Hall

Many thanks for your feedback. All feedback is valued to help Pencombe improve our service.
We have plans to renovate our outdoor space over the next 6 months.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Pencombe Hall
from Lynn B (Daughter of Resident) published on 23 November 2022 Submitted via Postal Card • Report

Overall Experience

Mum did not have long in Pencombe Hall, but in the short time she was there, her care was exemplary. Her dementia left her very confused, but the staff at Pencombe were kind and considerate to her.

Reply from Alison Stocker, Care Manager at Pencombe Hall

Thank you; your feedback is valuable to ensure our service provision is individualised and person-centred.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Pencombe Hall
from V S (Wife of Resident) published on 30 October 2022 Submitted via Postal Card • Report

Overall Experience

Excellent care. My husband loved it at Pencombe Hall. Always helpful, and friendly and felt like a family home.

Reply from Alison Stocker, Care Manager at Pencombe Hall

Thank you means so much to know Pencombe is making a difference.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Pencombe Hall
from P D (Son of Resident) published on 23 March 2022 Submitted via Postal Card • Report

Overall Experience

Mum was treated with respect and dignity when she was passing away. The staff are so lovely at Pencombe Hall just like a large family. Nothing is any trouble to them in the 18 months mum was here, we couldn't thank them enough.

Reply from Alison Stocker, Care Manager at Pencombe Hall

Thank you for your feedback. It was a pleasure to care for your relative.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Pencombe Hall
from Geoffrey J (Son of Resident) published on 11 November 2021 Submitted via Postal Card • Report

Overall Experience

Wonderful staff and were so caring in looking after our mother. We would fully recommend this care home, a big thank you from us.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Pencombe Hall
from Belinda P (Daughter of Resident) published on 25 February 2021 Submitted via Postal Card • Report

Overall Experience

Careful, thoughtful, professional, kind and respectful - all words to describe how my mother is looked after. Family is involved and happy all round with the care and support.

Reply from Alison Stocker, Manager at Pencombe Hall

Thank you for your feedback, it is greatly appreciated.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Pencombe Hall
from Veronica G (Daughter of Resident) published on 29 December 2020 Submitted via Website • Report

Overall Experience

My mother comes and stays here to give myself and my husband a break as I'm my mum's full-time carer. My mum lives with myself and my husband as my mum can't look after herself as she as vascular dementia. My mum as been coming to Pencombe Hall for just over a year now to give us respite. Mum loves

coming here, she thinks it's a hotel and always comes back really happy. Mum is cared for really well and the staff are very professional and very friendly and when I bring Mum or phone up you're treated as if you're a friend and I usually chat for ages. Nothing is too much trouble. Mum recently stayed for 3 weeks, it was initially a weeks stay but we were renewing our bathroom to make it easier for Mum and it took longer than we expected so the manager said it's no problem for your mum to stay longer. I would highly recommend Pencombe Hall and when the time comes I would not hesitate to put Mum in full time, it's such a lovely place.

Reply from Alison Stocker, Manager at Pencombe Hall

Thank you for such lovely feedback, it is always a pleasure to have mum to stay.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Pencombe Hall
from Michael E (Son of Resident) published on 5 September 2020 Submitted via Postal Card • Report

Overall Experience

Staff very good, caring and helpful. I wish the lift was in better working order!
It would be nice if more could be made of the gardens, ie: nice tables and chairs so residents could go out more, tidier garden and ramp maybe?

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Pencombe Hall
from B H (Daughter of Resident) published on 28 July 2020 Submitted via Postal Card • Report

Overall Experience

I need my comments to be prefixed by the fact that Pencombe Hall is not a purpose-built facility. The management and staff offer excellent care and support to my mother; they listen to my requests - act on them wherever possible. The home is spotless, and my mum is always clean and tidy, her clothes

are always washed on a very regular basis. She is happy with the personal care the home provides, and during normal times, there is a very good hairdresser.

Reply from Alison Stocker, Care Manager at Pencombe Hall

Thank you for your lovely feedback it is our pleasure .

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Pencombe Hall
from P C (Son of Resident) published on 28 July 2020 Submitted via Postal Card • Report

Overall Experience

The staff and management at Pencombe Hall deliver an extremely high level of care. It is like a big family, and that is exactly the environment that we wanted our mother to be in.

Reply from Alison Stocker, Care Manager at Pencombe Hall

Thank you for your lovely feedback, it is very much appreciated.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Pencombe Hall
from Margaret S (Daughter of Resident) published on 13 March 2019 Submitted via Postal Card • Report

Overall Experience

There is such a friendly, caring attitude from everyone at the home. Nothing is too much trouble. Mum was not an easy person but all the staff looked after her so well. They were also friendly and helpful to me. I cannot praise Pencombe Hall enough.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Pencombe Hall
from J C (Daughter of Resident) published on 4 April 2018 Submitted via Postal Card • Report

Overall Experience

Mum's always clean and well cared for. Although the activities mum wishes not to join in. Staff always friendly, caring and helpful and notify of any medication or health changes.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Pencombe Hall
from Gaynor M (Niece of Resident) published on 23 June 2016 Submitted via Postal Card • Report

Overall Experience

My relatives have been at Pencombe Hall for over 2 years. Am happy with the care they receive from the staff who communicate, any issues regularly and we resolve them together. My relatives like there home and are full of praise for the staff who in my experience are caring and professional.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Pencombe Hall
from C L (Grandson of Resident) published on 26 May 2016 Submitted via Postal Card • Report

Overall Experience

My nan has been a resident at Pencombe Hall for several years. The care she receives is first class. The staff are kind, caring, professional and treat nan as a family member. Pencombe Hall is always clean, tidy and well presented. The food is of excellent quality and varied. Pencombe Hall is well run

by caring management. I cannot praise the home and staff enough. Pencombe Hall is a home from home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Care Home Owned by David Cope in Herefordshire

David Cope Locations in Herefordshire (1)

David Cope Reviews in Herefordshire (20)

Reviews posted for members of David Cope

Pencombe Hall

Pencombe Hall

Pencombe Hall

Pencombe Hall

Pencombe Hall

Pencombe Hall

Pencombe Hall

Pencombe Hall

Pencombe Hall

Pencombe Hall

Pencombe Hall

Pencombe Hall

Pencombe Hall

Pencombe Hall

Pencombe Hall

Pencombe Hall

Pencombe Hall

Pencombe Hall

Pencombe Hall

Pencombe Hall

Awards / Recognitions (0)

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers