Highborder Lodge

The staff are all angels

The staff are wonderful caring and cheerful and it is such a peace of mind that Mum is being looked after so well.

Mum settled much quicker than we anticipated, and we feel that having the same staff looking after her has helped with this. Staff always appear happy, and some have built a relationship with Mum. She is well cared for and enjoys the food. No matter how good the care is, all care homes are expensive!

After looking at a few care homes we chose Highborder because of the friendly and homely atmosphere created. We were impressed by the time spent to understand what was important to my father in what can be a difficult time moving into a new setting. All the staff we encountered were caring and friendly, going out of their way to spend time talking with him, and always professional with the level of care given.

The staff at Highborder Lodge have been kind, helpful, and genuinely caring throughout the 2 and a half years my mother-in-law has been a resident. She has been as comfortable as possible, right up to the end of her life here.

My wife was only a resident for 8 days at the end of life. The management and staff were first class in their care and attention to my wife's needs. It was as though she was family. They were attentive and caring in all ways. They put me at ease and kept me informed at all times. I have nothing but praise for them. Kindness during a difficult time. Thank you one and all.

The professional and compassionate care is excellent.

My Mother in law has been at Highborder Lodge for just over a year. The staff are friendly and helpful, they treat her with respect and dignity, and have a bit of banter with her, which she enjoys! The food is very nice with a good variety. She seems to go on a trip almost every week. They do go out and about to some lovely places, and have many activities within the home. My mother in law appears to be happy here.

Sometimes it's difficult for me to accept my Mother is in care, age and having advanced dementia. Highborder is the best place for her, she is safe and loved there. Ultimately, my Mother is 'happy '. Excellent communications, which are always Reasurring, I couldn't wish for anything else for my Mother. Thank you Highborder.

Mum has been a resident at Highboarder Lodge since June 2021. I am pleased to say the staff are both caring and friendly. Mum also enjoys the afternoon activities/entertainment. It also gives me peace of mind knowing that not only is Mum being well cared for but she is happy

My Mum settled into Highborder really well. This I believe to be due to the fact that it is like a "home from home". The staff are always very friendly and obliging and interact with Mum making her feel special.

My dad has been here for 2 years now and he is receiving good care, seems very settled and in better health than he has been in a long time. He struggled a lot with a difficult diagnosis and transition, without fully understanding what was happening to him, but the care home has become his safe place and his carers his friends. The staff have to deal with very hard situations with my dad being very tricky at times and I have nothing but respect for them, always professional, friendly and welcoming. Thank you. The grounds of the house are very pleasant too.

My mother was a resident at Highborder Lodge from 12th Oct 2021 until her death there on 11th Nov 2023. Throughout this time the home gave Mum a very high standard of care, were kind to her, and made her time there as comfortable and enjoyable as possible. They kept me well informed of any health events, such as Covid lockdowns, and periodic resident activities.

My next of kin has complex needs. He is always clean and dressed smartly. He accepts the care facility as his home and is settled and happy. His diet is of a high standard, nourishing with choice. Medical care needs are of a high standard which helps prevent unnecessary illness. I am kept informed of any changes. Well done Highborder Lodge. He is happy and settled.

My mother moved into Highborder Lodge after being diagnosed as end of the pathway she was transferred from out of county with very short notice with the help of the manager. The care support and friendship shown to my mother by all staff members during the last ten days of her life was second to none. and I would like to thank Highborder Lodge for all of their help and support.

I find the home welcoming, friendly and very clean. The staff form a friendship with the residents in times when your relative can feel very isolated. Whilst the rooms are not the most luxurious, they are very clean and after all, it's the staff that count. There appears to be a steady process of maintaining and upgrading facilities, which shows an investment in the future. I feel safe in the care my mother receives at the home.

My mother has dementia, cancer and at 88, was very frail. We were very lucky in choosing this care home for her because she thrived. She loved her room, sitting in the garden, enjoying the food, and adored the staff. At 91, she started to deteriorate, but we knew she would be well looked after. It was a worrying time when Covid hit the world, but the care home handled it well. End of February, my mother died surrounded by kindness and love. She was always kept clean, comfortable and pain-free; it was such a comfort to know she was looked after so well. All staff, from top to bottom, looked after her with love and care throughout her stay. We highly recommend it.

Both my parents lived together at Highborder Lodge. From the outset, we were made most welcome by the staff which made a difficult transition for Mum and Dad much easier. We were continually impressed with the friendly, homely atmosphere which benefitted both residents and visiting family members alike (including our dog). Pre COVID we were able to join in with numerous well-organized and fun activities. Mum particularly enjoyed singing along with the musical entertainers. When we sadly lost Dad the staff's care and compassion for Mum was outstanding and again helped us through a very difficult time. We have no hesitation in recommending Highborder Lodge.

Highborder Lodge I think is the ideal size for a care home. It has staff that are dedicated and long-standing. The setting is perfect, a quiet area and the garden is a real asset, beautifully kept. The activities were well planned and appropriate (before restrictions) and were appreciated during respite care sessions. Our friend was happy to spend time there and as a permanent resident. The staff communicated government restrictions and kept us informed throughout.

We chose Highborder Loge because it's a lovely, light, airy space of house and gardens. It's large enough to have the capacity for activities and trips to provide stimulation. Small enough to feel homely and caring. Very happy with our choice and the provision.