Oakhaven Residential Care Home

136-140 Hales Road, Cheltenham GL52 6TB
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10 47 Reviews
  • Oakhaven Residential Care Home, Cheltenham
Having been rated 'Outstanding' for the second time by the Care Quality Commission (May 2020), Oakhaven's staff take pride in their excellent standards of care, carried out by a team of professional staff in a home-from-home environment.

Care provision incorporates the latest sector expertise and modern systems, blended with an efficient organisation with a friendly approach, all within a lovingly converted Victorian building.

Quality of life and treating residents and their families as individuals and friends is important to carers' aims, who are experienced in both short and long-term stays.
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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 27 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1450 – £1898
  • RESPITE Self-Funded Residential Care: £1450 – £1898

Dementia care is included in the standard fee. Suitability is subject to assessment and review.

These prices are only a guideline, please contact Oakhaven Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Good to Know

Owner

  • Oakhaven Residential Care Home Ltd

Person in charge

  • Ralph Holland (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016
  • Number of floors: 2

Room Information

  • Single Rooms (25)
  • Couples/Companion Rooms (1)

Oakhaven Residential Care Home Reviews (47)

10

Oakhaven Residential Care Home has a Review Score of 10 (10.000) out of 10, based on 15 reviews in the last 2 years.
Over all time Oakhaven Residential Care Home has 47 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Oakhaven Residential Care Home
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Total of 47, showing 21-40
Review from Helen T (Daughter of Resident) published on 29 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was a resident at Oakhaven from August 2019. She died peacefully there at the beginning of May. The love and care that Mum received was second to none. She was treated with love and respect at all times and felt safe and secure. The staff at Oakhaven became Mum's extended family, especially during
lockdown when I couldn't visit. I cannot thank the staff enough for all their professionalism, love and support for Mum and to us as a family right until the end and beyond. Oakhaven has been without a doubt the best choice of home for my Mum and we have no regrets.
Reply from Ralph Holland, Manager at Oakhaven Residential Care Home

Thank you for your kind and sincere words. Mum will always remain in our hearts.

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Review from David W (Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff could not be more helpful - nothing is too much trouble. Fantastic atmosphere - always laughing and joking with residents. The food is very good and well presented.
Reply from Ralph Holland, Manager at Oakhaven Residential Care Home

It was a pleasure to have you with us and I'm pleased that you had what sounds like such an enjoyable stay.

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Review from Jeneth S (Daughter of Resident) published on 24 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise Oakhaven Residential Care Home and the staff highly enough. The care, kindness and respect shown by each and every member of staff is outstanding. The staff is truly exceptional. There's a wide range of activities to suit all interests - and the food is fabulous. It's easy to communicate
with all the staff and management are readily available. It really is a home from home for my Mum and I am delighted that she's here.
Reply from Ralph Holland, Manager at Oakhaven Residential Care Home

Thank you for your lovely review! We're delighted to have you and your family making up our Oakhaven family.

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Review from E T (Resident) published on 17 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is now my "happy home".
Reply from Ralph Holland, Manager & Proprietor at Oakhaven Residential Care Home

It’s great to hear that you’ve settled in so well to become one of our Oakhaven family.

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Review from Heather D (Daughter of Resident) published on 25 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum joined Oakhaven after a series of nasty falls due to Parkinson's, so was unable to maintain living on her own. She was at Oakhaven for 5-years, whilst it was never her home, it came a close 2nd! She enjoyed the activities with the other residents, trips out, which were very varied, afternoon at
the tower, a walk around the park with of course ice cream! Picnics with sandwiches etc supplied by the wonderful chef and kitchen staff. The carers dedication at this home is outstanding, and even as a family, we felt residents, carers etc became part of our extended family, this is why Mum was happy there; its small enough to make it feel like a real home. Well done, Oakhaven, you all deserve the highest praise.
Reply from Ralph Holland, Proprietor & Manager at Oakhaven Residential Care Home

Thank you so much for the lovely review!
Over the past few years, you’ve been such a frequent visitor that you have become as much a part of Oakhaven as mum was. We know that mum’s passing leaves a big hole in your life and that you are keen to fill your time by volunteering for us and keeping in touch with the other residents that you and mum made friends with. We are very grateful for your continued support and help with activities and social events, bringing joy and laughter into the home and the hearts of all who live here.

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Review from Eunice D (Daughter of Resident) published on 12 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Oakhaven Residential Care Home for six years. She could not have been happier anywhere; the care was second to none. Oakhaven was like her own home, and the staff her family.
Mum recently passed away, and the care during her last days was wonderful. She was never alone;
there was someone by her side at all times.
Reply from Ralph Holland, Manager & Proprietor at Oakhaven Residential Care Home

Thank you for this lovely review. Mum will be fondly remembered by all of us and everyone who came into contact with her as the funniest, sharpest and most delightful ladies one could ever wish to meet, and probably one of the oldest too! We'll never forget her. Take care.

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Review from Nic H (Son of Resident) published on 20 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum lived at Oakhaven for several years and made some great friends whilst she was there. Whilst she was able, Mum particularly enjoyed activities at the home and external outings organised for the residents, some of which I was able to attend with her. Our family were always encouraged to participate,
and I have very fond memories of a Christmas Market on the Promenade with Mum, other residents and staff. At times, she needed a great deal of care, and I was always impressed by the professionalism and kindness shown to her by all of the staff at Oakhaven. They couldn’t have done more for her.
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Review from Rose L (Niece of Resident) published on 16 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt (aged 94) went into Oakhaven in January 2020 after illness and a short spell in hospital left her unable to manage at home any longer. She had a downstairs room with a small ensuite with WC and basin. The home was very near where she used to live, so she was able to have lots of visitors, at
least until lockdown. All her friends and family were so pleased to see that the staff were so kind and genuinely caring - they never made her feel that she was too much trouble, as she became less and less able to manage by herself. During lockdown, she contracted Covid-19, and the matron talked to her about what her wishes were, so there was no doubt that she didn't want to be moved to hospital. She died peacefully, and the care she received right up to the end was excellent. The staff were also always very kind and friendly to me, and kept me well informed at all times.
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Review from Jo J (Daughter of Resident) published on 1 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident for over 2 years and was always treated with exceptional care and kindness by all staff members. She enjoyed taking part in a variety of activities, especially the countryside trips and social events. Knowing that she was happy was a great comfort to us, as a family. I have
no hesitation in recommending Oakhaven.
Reply from Ralph Holland, Proprietor and Manager at Oakhaven Residential Care Home

Thank you very much indeed for your nice review. We have many, many fond memories of Mum and we all miss her.

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Review from Michelle O (Daughter of Resident) published on 27 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother stayed in Oakhaven for a few months and was treated with dignity, respect and love. Her care could not have been better. We would have no hesitation in recommending Oakhaven to anyone. It is a peaceful and happy environment.
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Review from Edward M (Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been happy with the care and attention I have received here.
I have been here for 4 years, no complaints.
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Review from Doriana S (Power of Attorney of Resident) published on 19 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear, elderly friend has been a resident of Oakhaven for several years now and I can honestly say that the Care Home improves with each passing year. The level of care and genuine interest in the complete well being of the resident is of the highest quality and professionalism. My friend has always
felt respected, safe and secure in the Home and the kindness and compassion she receives from all the staff is evident. I am extremely grateful to all at Oakhaven for taking such great care of her.
Reply from Ralph Holland, Proprietor and Manager at Oakhaven Residential Care Home

Thank you very much for your kind words in recognition of a lot of work we all put in. I will make sure that this is passed on to my staff.

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Review from E L (Resident) published on 4 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was my first experience of a care home since I have been resident in one other for short breaks and experimented with a resident care one other time from home. My first choice would be Oakhaven because I feel so safe here. The activities are most interesting and varied. I am now a full-time resident
and it feels so good. It is my home and I am very happy.
Reply from Ralph Holland, Proprietor and Manager at Oakhaven Residential Care Home

Thank you for your kind review. It's an absolute pleasure to have you join us again, this time for good.

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Review from S B (Daughter of Resident) published on 27 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am delighted by the high standard of care my father receives at Oakhaven. All of the staff, from managers to ancillary workers, greet residents by name and the atmosphere is calm and caring. The home and gardens are kept to such a high standard it looks more like a hotel than a care home.
My father
recently enjoyed a visit to the local rugby ground for a guided tour and there are always trips and activities to take part in. This week I joined him for a roast lunch in the dining room, where everyone enjoyed the food and a glass of sherry! As it was his birthday he was presented with a gift and an amazing chocolate cake whilst his fellow residents sang happy birthday. Friends and relatives are encouraged to visit, including family pets! It is like an extended family and everyone is made very welcome.
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Review from T S (Daughter of Resident) published on 19 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We cannot sing enough praise for the care our mother has received. Each and every member of staff has shown respect, kindness, compassion and complete professionalism. Oakhaven is warm and inviting in every sense. There is an excellent range of activities for residents which cover a full range of interests.
The food offered to residents is homemade and appetising. There is a general feeling of kindness and concern demonstrated by the staff. We could not wish for more in a care home.
Reply from Ralph Holland, Manager & Proprietor at Oakhaven Residential Care Home

Thank you very much indeed for your kind comments. It has been a pleasure for my team to see how well Mum has settled since she has been with us.

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Review from R D (Resident) assisted by family/friend published on 4 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my short stay, I have been treated like a king. Everything has been handled with care and attention and nothing is too much trouble for the staff. The food is first class, always a good variety and thoroughly deserved award winners to the cook and kitchen staff. The matrons lead an exceptionally
hardworking and dedicated team and provide excellent care.
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Review from Dominic (Son of Resident) published on 24 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Oakhaven is maintained to a very high standard with two large lounges and a separate dining area. Food is freshly prepared on a daily basis offering a varied menu. There is a wide range of daily activities taking place tailored to provide a good level of stimulation. It is an extremely pleasant place
to visit and the team go out of their way to make visitors feel welcome.


What stands out is the level of care provided by the team at Oakhaven. My mum is consistently treated in a caring compassionate and professional manner and her care needs are closely monitored. Oakhaven has a close working relationship with other healthcare professionals who visit regularly so a variety of medical needs can be attended to.


In selecting a care environment my basic priorities were for her to be safe and well looked after. Oakhaven has far exceeded my expectations with this. My mum is now a real part of the Oakhaven family and I could not imagine her living anywhere else.

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Review from Jennifer Q (Respite Resident) published on 31 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay has only been a relatively short one (Sunday - Sunday) I have no complaints whatsoever. Meals are good. My room is excellent and there is no praise high enough for any of the staff, they are kind, attentive and answered any requests immediately asked for and with good humour and a smile.
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Review from David D (Resident) published on 12 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very kind, have enjoyed my stay, enjoyed my food, not keen on small bed, used to a double one at home.
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Review from Edward M (Resident) published on 26 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always been treated with respect and dignity and I am very pleased with the care home.
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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Oakhaven Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Oakhaven Residential Care Home is calculated as follows: ( (180 Excellents x 5) ) ÷ 180 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oakhaven Residential Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 May 2020

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oakhaven Residential Care Home to verify any information. View our terms and conditions. Oakhaven Residential Care Home has an Enhanced Service - more info.