Oakhaven Residential Care Home

136-140 Hales Road, Cheltenham GL52 6TB
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Top 20 carehome certificate
10 51 Reviews
  • Oakhaven Residential Care Home, Cheltenham
Having been rated 'Outstanding' for the second time by the Care Quality Commission (May 2020), Oakhaven's staff take pride in their excellent standards of care, carried out by a team of professional staff in a home-from-home environment.

Care provision incorporates the latest sector expertise and modern systems, blended with an efficient organisation with a friendly approach, all within a lovingly converted Victorian building.

Quality of life and treating residents and their families as individuals and friends is important to carers' aims, who are experienced in both short and long-term stays.
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Care Provided by Oakhaven Residential Care Home

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 27 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1450 – £1898
  • RESPITE Self-Funded Residential Care: £1450 – £1898

Dementia care is included in the standard fee. Suitability is subject to assessment and review.

These prices are only a guideline, please contact Oakhaven Residential Care Home to find out the exact price for your requirements.

Contact Oakhaven Residential Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Oakhaven Residential Care Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Oakhaven Residential Care Home Ltd
  • Privately Owned

Person in Charge

  • Ralph Holland (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (25)
  • Couples/Companion Rooms (1)

Oakhaven Residential Care Home Reviews (51)

10

Oakhaven Residential Care Home has a Review Score of 10 (9.975) out of 10, based on 19 reviews in the last 2 years.
Over all time Oakhaven Residential Care Home has 51 reviews.

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Review from Susie E (Daughter of Resident) published on 5 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment we first telephoned Oakhaven their help and support has been wonderful. They welcomed Mum on her discharge from hospital following a nasty fall, and cared for her as she recovered. They helped Mum settle in and reassured us every day that she was alright and comfortable. Mum has been
at Oakhaven for 8 months now, is very happy in her delightful room, enjoys going to the lounge when she feels up to it, and she appreciates all the help and care that the lovely staff give her. Oakhaven has a warm, friendly atmosphere. All the staff are cheerful and professional and they give us every confidence that Mum is being cared for to the very highest of standards. We cannot praise them highly enough. Mum living in Oakhaven gives us peace of mind and we feel welcome every time we visit.
Reply from Ralph Holland, Manager at Oakhaven Residential Care HomeWow! What a great review! We're really pleased to hear how happy you are with how we look after Mum.
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Review from Sandra B (Daughter of Resident) published on 3 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Oakhaven Residential Care Home was the best decision regarding mum’s welfare we could have made. The staff went to great lengths to learn about her, her interests, and what would help her transition from home to residential care. She blossomed with all the attention, good food and companionship. Mum
felt looked after and secure. She loved petting the dogs that came in, having tea in the garden and her room furnished with items from home. The care and attention never wavered. I would turn up at odd times and find her having tea in her room with the carers, laughing and giggling. Or staff from the kitchen discussing her menu choices, and tempting her with various dishes when she was reluctant to eat. I was kept informed at every turn when she was unwell or had had a fall. She made many new friends among staff and residents alike - she was never a number or ‘another old lady.’ Mum passed recently and the care, compassion, and professionalism of every member of staff was there right to the end. Highly recommended.
Reply from Ralph Holland, Manager at Oakhaven Residential Care HomeThank you for your amazing review! To acknowledge what we do like this is really nice of you.
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Review from Gill S (Daughter of Resident) published on 24 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved to Oakhaven Residential Care Home 8 months ago with some trepidation, but the staff made her so welcome and were so caring that she soon settled in. The home is small enough that everyone knows everyone else, and so it has a real family feel. As a frequent visitor, I felt welcomed into the
Oakhaven family too. Mum loved all the activities and visits, which are laid on each day, as well as being able to go and chat with her new friends in the comfy lounge or garden. I cannot speak highly enough of the care that Mum received at the end of her life. She was treated with such love and respect, with someone always with her when I couldn't be there. The staff went out of their way to be supportive to me too - I will never forget their care and understanding. Oakhaven is a very special place. A huge thank you to all the staff.
Reply from Ralph Holland, Manager at Oakhaven Residential Care HomeThank you very much for your really nice review! Mum will be very much missed.
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Review from Judith L (Daughter of Resident) published on 30 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Oakhaven is a home from home. My Father was surrounded by loving care for the last 18 months of his life. He was treated with dignity, love and respect at all times. The staff are absolutely wonderful and as his daughter I felt loved and supported by them too, nothing was too much trouble for his happiness
and well being. Thank you Oakhaven.
Reply from Ralph Holland, Manager at Oakhaven Residential Care HomeThank you so much for your lovely comments!
Dad, you and your family were such s big part of our Oakhaven family and we miss you all.
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Review from Helen T (Daughter of Resident) published on 29 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was a resident at Oakhaven from August 2019. She died peacefully there at the beginning of May. The love and care that Mum received was second to none. She was treated with love and respect at all times and felt safe and secure. The staff at Oakhaven became Mum's extended family, especially during
lockdown when I couldn't visit. I cannot thank the staff enough for all their professionalism, love and support for Mum and to us as a family right until the end and beyond. Oakhaven has been without a doubt the best choice of home for my Mum and we have no regrets.
Reply from Ralph Holland, Manager at Oakhaven Residential Care HomeThank you for your kind and sincere words. Mum will always remain in our hearts.
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Review from David W (Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff could not be more helpful - nothing is too much trouble. Fantastic atmosphere - always laughing and joking with residents. The food is very good and well presented.
Reply from Ralph Holland, Manager at Oakhaven Residential Care HomeIt was a pleasure to have you with us and I'm pleased that you had what sounds like such an enjoyable stay.
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Review from Jeneth S (Daughter of Resident) published on 24 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise Oakhaven Residential Care Home and the staff highly enough. The care, kindness and respect shown by each and every member of staff is outstanding. The staff is truly exceptional. There's a wide range of activities to suit all interests - and the food is fabulous. It's easy to communicate
with all the staff and management are readily available. It really is a home from home for my Mum and I am delighted that she's here.
Reply from Ralph Holland, Manager at Oakhaven Residential Care HomeThank you for your lovely review! We're delighted to have you and your family making up our Oakhaven family.
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Review from E T (Resident) published on 17 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is now my "happy home".
Reply from Ralph Holland, Manager & Proprietor at Oakhaven Residential Care HomeIt’s great to hear that you’ve settled in so well to become one of our Oakhaven family.
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Review from Heather D (Daughter of Resident) published on 25 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum joined Oakhaven after a series of nasty falls due to Parkinson's, so was unable to maintain living on her own. She was at Oakhaven for 5-years, whilst it was never her home, it came a close 2nd! She enjoyed the activities with the other residents, trips out, which were very varied, afternoon at
the tower, a walk around the park with of course ice cream! Picnics with sandwiches etc supplied by the wonderful chef and kitchen staff. The carers dedication at this home is outstanding, and even as a family, we felt residents, carers etc became part of our extended family, this is why Mum was happy there; its small enough to make it feel like a real home. Well done, Oakhaven, you all deserve the highest praise.
Reply from Ralph Holland, Proprietor & Manager at Oakhaven Residential Care HomeThank you so much for the lovely review!
Over the past few years, you’ve been such a frequent visitor that you have become as much a part of Oakhaven as mum was. We know that mum’s passing leaves a big hole in your life and that you are keen to fill your time by volunteering for us and keeping in touch with the other residents that you and mum made friends with. We are very grateful for your continued support and help with activities and social events, bringing joy and laughter into the home and the hearts of all who live here.
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Review from Eunice D (Daughter of Resident) published on 12 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Oakhaven Residential Care Home for six years. She could not have been happier anywhere; the care was second to none. Oakhaven was like her own home, and the staff her family.
Mum recently passed away, and the care during her last days was wonderful. She was never alone;
there was someone by her side at all times.
Reply from Ralph Holland, Manager & Proprietor at Oakhaven Residential Care HomeThank you for this lovely review. Mum will be fondly remembered by all of us and everyone who came into contact with her as the funniest, sharpest and most delightful ladies one could ever wish to meet, and probably one of the oldest too! We'll never forget her. Take care.
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Review from Nic H (Son of Resident) published on 20 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum lived at Oakhaven for several years and made some great friends whilst she was there. Whilst she was able, Mum particularly enjoyed activities at the home and external outings organised for the residents, some of which I was able to attend with her. Our family were always encouraged to participate,
and I have very fond memories of a Christmas Market on the Promenade with Mum, other residents and staff. At times, she needed a great deal of care, and I was always impressed by the professionalism and kindness shown to her by all of the staff at Oakhaven. They couldn’t have done more for her.
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Review from Rose L (Niece of Resident) published on 16 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt (aged 94) went into Oakhaven in January 2020 after illness and a short spell in hospital left her unable to manage at home any longer. She had a downstairs room with a small ensuite with WC and basin. The home was very near where she used to live, so she was able to have lots of visitors, at
least until lockdown. All her friends and family were so pleased to see that the staff were so kind and genuinely caring - they never made her feel that she was too much trouble, as she became less and less able to manage by herself. During lockdown, she contracted Covid-19, and the matron talked to her about what her wishes were, so there was no doubt that she didn't want to be moved to hospital. She died peacefully, and the care she received right up to the end was excellent. The staff were also always very kind and friendly to me, and kept me well informed at all times.
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Review from Jo J (Daughter of Resident) published on 1 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident for over 2 years and was always treated with exceptional care and kindness by all staff members. She enjoyed taking part in a variety of activities, especially the countryside trips and social events. Knowing that she was happy was a great comfort to us, as a family. I have
no hesitation in recommending Oakhaven.
Reply from Ralph Holland, Proprietor and Manager at Oakhaven Residential Care HomeThank you very much indeed for your nice review. We have many, many fond memories of Mum and we all miss her.
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Review from Michelle O (Daughter of Resident) published on 27 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother stayed in Oakhaven for a few months and was treated with dignity, respect and love. Her care could not have been better. We would have no hesitation in recommending Oakhaven to anyone. It is a peaceful and happy environment.
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Review from Edward M (Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been happy with the care and attention I have received here.
I have been here for 4 years, no complaints.
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Review from Doriana S (Power of Attorney of Resident) published on 19 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear, elderly friend has been a resident of Oakhaven for several years now and I can honestly say that the Care Home improves with each passing year. The level of care and genuine interest in the complete well being of the resident is of the highest quality and professionalism. My friend has always
felt respected, safe and secure in the Home and the kindness and compassion she receives from all the staff is evident. I am extremely grateful to all at Oakhaven for taking such great care of her.
Reply from Ralph Holland, Proprietor and Manager at Oakhaven Residential Care HomeThank you very much for your kind words in recognition of a lot of work we all put in. I will make sure that this is passed on to my staff.
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Review from E L (Resident) published on 4 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was my first experience of a care home since I have been resident in one other for short breaks and experimented with a resident care one other time from home. My first choice would be Oakhaven because I feel so safe here. The activities are most interesting and varied. I am now a full-time resident
and it feels so good. It is my home and I am very happy.
Reply from Ralph Holland, Proprietor and Manager at Oakhaven Residential Care HomeThank you for your kind review. It's an absolute pleasure to have you join us again, this time for good.
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Review from S B (Daughter of Resident) published on 27 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am delighted by the high standard of care my father receives at Oakhaven. All of the staff, from managers to ancillary workers, greet residents by name and the atmosphere is calm and caring. The home and gardens are kept to such a high standard it looks more like a hotel than a care home.
My father
recently enjoyed a visit to the local rugby ground for a guided tour and there are always trips and activities to take part in. This week I joined him for a roast lunch in the dining room, where everyone enjoyed the food and a glass of sherry! As it was his birthday he was presented with a gift and an amazing chocolate cake whilst his fellow residents sang happy birthday. Friends and relatives are encouraged to visit, including family pets! It is like an extended family and everyone is made very welcome.
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Review from T S (Daughter of Resident) published on 19 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We cannot sing enough praise for the care our mother has received. Each and every member of staff has shown respect, kindness, compassion and complete professionalism. Oakhaven is warm and inviting in every sense. There is an excellent range of activities for residents which cover a full range of interests.
The food offered to residents is homemade and appetising. There is a general feeling of kindness and concern demonstrated by the staff. We could not wish for more in a care home.
Reply from Ralph Holland, Manager & Proprietor at Oakhaven Residential Care HomeThank you very much indeed for your kind comments. It has been a pleasure for my team to see how well Mum has settled since she has been with us.
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Review from R D (Resident) assisted by family/friend published on 4 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my short stay, I have been treated like a king. Everything has been handled with care and attention and nothing is too much trouble for the staff. The food is first class, always a good variety and thoroughly deserved award winners to the cook and kitchen staff. The matrons lead an exceptionally
hardworking and dedicated team and provide excellent care.
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Current Review Score: 10.0 (9.975)

Overview of Review Score

The Review Score of 10 (9.975) out of 10 for Oakhaven Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Oakhaven Residential Care Home is calculated as follows: ( (228 Excellents x 5) ) ÷ 228 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Oakhaven Residential Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 May 2020

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (0)

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