Oakhaven Residential Care Home

136-140 Hales Road, Cheltenham GL52 6TB
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10 54 Reviews
  • Oakhaven Residential Care Home, Cheltenham
Having been rated 'Outstanding' for the second time by the Care Quality Commission (May 2020), Oakhaven's staff take pride in their excellent standards of care, carried out by a team of professional staff in a home-from-home environment.

Care provision incorporates the latest sector expertise and modern systems, blended with an efficient organisation with a friendly approach, all within a lovingly converted Victorian building.

Quality of life and treating residents and their families as individuals and friends is important to carers' aims, who are experienced in both short and long-term stays.
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Care Provided by Oakhaven Residential Care Home

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 27 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1523 – £1944
  • RESPITE Self-Funded Residential Care: £1523 – £1944

Dementia care is included in the standard fee. Suitability is subject to assessment and review.

The price(s) shown are provided by the care home. Contact Oakhaven Residential Care Home for full pricing details and T&Cs.

Contact Oakhaven Residential Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Oakhaven Residential Care Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Oakhaven Residential Care Home Ltd
  • Privately Owned

Person in Charge

  • Ralph Holland (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (25)
  • Couples/Companion Rooms (1)

Oakhaven Residential Care Home Reviews (54)

10

Oakhaven Residential Care Home has a Review Score of 10 (10.000) out of 10, based on 21 reviews in the last 2 years.
Over all time Oakhaven Residential Care Home has 54 reviews.

Overall Experience
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Reviewer Connection to Oakhaven Residential Care Home
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Total of 54, showing 1-20
Review from Michael L (Partner of Resident) published on 1 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found all the staff and other residents all in good form. All the staff were fantastic and helpful. I was given a dinner with my partner which was really well prepared. Also offered plenty of refreshments.
Reply from Hazel Hilliard, Team Leader at Oakhaven Residential Care HomeThank you for your lovely review. It was the pleasure of all our staff to care for your partner whilst here and for us to get to know you.
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Review from lisa h (Friend of Resident) published on 27 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a carer that visited a resident who was on respite and I just want to say that I've worked in Care for 15 years and I've never seen such a great run home. The staff are all lovely. The Home is lovely activities all the time flowers being arranged pictures just a total overall vibe of the home and
the energy was really quite beautiful. I would highly recommend this place It's the top one I've ever seen. Well done stuff you're all doing a great job.
Reply from Hazel Hilliard, Team Leader at Oakhaven Residential Care HomeThank you very much indeed for your lovely review. Your feedback means a lot to all the team. We will ensure that all staff are aware of your very kind comments.
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Review from Kevin W (Nephew of Resident) published on 20 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not wish for a better place for my Aunt to spend her final days. Well last 3 years really. The staff are amazing, food is great. Just an all round perfect place.
Reply from Hazel Hilliard, Team Leader at Oakhaven Residential Care HomeThank you so much for very kind words. We will ensure that all our staff are aware of your comments.
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Review from Stephen W (Son of Resident) published on 15 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Couldn't have wished or a better service. Many thanks, we will be back! Great food. Wonderfully attentive staff.
Reply from Hazel Hilliard, Team Leader at Oakhaven Residential Care HomeThank you so much for your really nice review. Your feedback means a lot to the team. We look forward to seeing you again.
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Review from A C (Daughter of Resident) published on 18 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Each resident is treated as an individual & this is their home. The atmosphere is always happy & cheerful. My mother is very well cared for and wants for nothing. I can't thank the staff enough for their care.
Reply from Hazel Hilliard, Team Leader at Oakhaven Residential Care HomeThank you very much indeed for your kind comments. It is a pleasure for our team to care for Mum and also to see how well she has settled in since she has been with us.
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Review from D W (Daughter of Resident) published on 17 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is extremely welcoming to family & friends. Mum has settled in so well after 2yrs. I feel comfortable leaving mum in their care & the staff (all staff) are very sensitive to her needs & understands her needs. Everytime I visit residents are happy & they get the residents involved in many activities
that can stimulate the brain. I am extremely happy with all the care.
Reply from Hazel Hilliard, Team Leader at Oakhaven Residential Care HomeThank you so much for your kind words. It is a pleasure for all of us as a team to see how well Mum has settled in with us here at Oakhaven.
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Review from Susan P (Friend of Resident) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first time we came to view Oakhaven me and a relative we knew it was the right place and was hoping there would be a vacancy. Since being here his health and welfare has improved 100% he is very happy here and being well looked after.
Reply from Hazel Hilliard, Team Leader at Oakhaven Residential Care HomeThank you very much indeed for your kind comments. We are so happy that you have seen such an improvement.
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Review from Claire J (Daughter of Resident) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mum received whilst at Oakhaven, and right up to her passing was exceptional. The love, support and care were second to none for my dear mum as well as myself and our family. From the very start of Mum's residency, every member of staff was professional, friendly and kind. I would highly
recommend Oakhaven to anyone looking for care for a loved one. Fabulous place with amazing and special staff.
Reply from Hazel Hilliard, Team Leader at Oakhaven Residential Care HomeThank you so much for the lovely review. You and your family became as much a part of Oakhaven as Mum was. Mum was a great character who will be missed by us all.
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Review from M J (Son of Resident) published on 23 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Simply outstanding care of my mum and all of our family at a time of crisis for us. Mum had exceptional love and care from all the staff right up to the management, we were all made to feel very welcome and supported during a difficult time for us all, Oakhaven became our happy place, when its my time
I want to come here.
Reply from Hazel Hilliard, Team Leader at Oakhaven Residential Care HomeThank you for your wonderful review. It was the pleasure of all our staff to care for Mum, and for us to get to know you and your lovely family. We will miss you all.
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Review from D P (Son of Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and attention that has been second to none. All the staff are attentive, always happy and smiling and nothing appears too much trouble.
The time Mom has spent here have enabled her to recover ready for her next adventure.
Reply from Hazel Hilliard, Team Leader at Oakhaven Residential Care HomeThank you for your kind review. We wish Mam well with her next adventure
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Review from P P (Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are friendly and very caring and would do anything to help. The food has been very nice. The room is comfortable.
Reply from Hazel Hilliard, Team Leader at Oakhaven Residential Care HomeThank you so much for your really nice review. Your feedback means a lot to us all.
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Review from A W (Resident) published on 21 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am being so well looked after, a real break.
Staff are always happy and friendly, but proffessional.
Reply from Hazel Hilliard, Team Leader at Oakhaven Residential Care HomeThank you for your kind words. It has been a pleasure to have you stay with us at Oakhaven.
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Review from S C (Daughter of Resident) published on 23 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum loves it here. I visit every day and always feel welcome. My mum has made friends here.
Reply from Hazel Hilliard, Team Leader at Oakhaven Residential Care HomeThank you for your review. We are glad that Mum is so happy here with us at Oakhaven.
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Review from Rebecca A (Daughter of Resident) published on 6 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Oakhaven for 11 months and has been extremely happy with the care, facilities, meals and feels very safe in their hands. As her daughter, I feel I have chosen the best care home for her needs and feel very happy that any concerns I've had have been dealt with swiftly and professionally.
Would not hesitate to recommend Oakhaven.
Reply from Hazel Hilliard, Team Leader at Oakhaven Residential Care HomeThank you very much indeed for your kind comments. It is a pleasure for our team to see how well Mum has settled in since she has been with us.
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Review from A G (Resident) published on 6 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Peace of mind in the knowledge of being well cared for in all ways.
Such a happy atmosphere here and all the staff are friendly and helpful.
Reply from Hazel Hilliard, Team Leader at Oakhaven Residential Care HomeThank you for your lovely review. We are so glad to hear that you are so happy with us here at Oakhaven.
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Review from Denise B (Niece of Resident) published on 6 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my nana and aunt have been very happy at Oakhaven, I feel it to be a home from home. Happy environment, staff care and are always willing to listen to any concerns. Clean, well staffed and very professional, respecting all needs and cultural needs too. Visiting times is an open-door approach. My
aunt came on respite and is now happy in the home.
Reply from Hazel Hilliard, Team Leader at Oakhaven Residential Care HomeThank you for your amazing review! We're delighted to have your Aunt here as part of our Oakhaven family.
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Review from Anne C (Resident) published on 2 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Oakhaven Residential Care Home has treated me with good care and attention by friendly and caring staff.
Reply from Hazel Hilliard, Team Leader at Oakhaven Residential Care HomeWe're really pleased to hear how happy you are with how you are looked after at Oakhaven.
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Review from Joan P (Resident) published on 28 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They are so good. 'Home from home'. Can't do enough for me day and night, great care. Wonderful, lovely staff. I have been to two care homes.
Reply from Hazel Hilliard, Team Leader at Oakhaven Residential Care HomeThank you so much for your really nice review. Your feedback means a lot to us all.
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Review from J A (Son of Resident) published on 19 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely, caring and friendly staff. Very attentive to all residents.
Reply from Hazel Hilliard, Team Leader at Oakhaven Residential Care HomeThank you for your kind review, we will ensure that staff are aware of your comments.
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Review from S G (Sister of Resident) published on 19 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't rate this care home too highly. Nothing is too much trouble. All the staff are amazing and so kind.
Reply from Hazel Hilliard, Team Leader at Oakhaven Residential Care HomeThank you for your kind review, it's our pleasure to care for your sister.
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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Oakhaven Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Oakhaven Residential Care Home is calculated as follows: ( (251 Excellents x 5) ) ÷ 251 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oakhaven Residential Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 May 2020

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Oakhaven Residential Care Home

What types of Care is Oakhaven Residential Care Home registered for?

Older Person Care is the registered (by the Care Quality Commission) category of Care.

How many Rooms does Oakhaven Residential Care Home have?

There are 25 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Oakhaven Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Oakhaven Residential Care Home to the centre of Cheltenham?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oakhaven Residential Care Home to verify any information. View our terms and conditions. Oakhaven Residential Care Home has an Enhanced Service - more info.