Oakhaven Residential Care Home, Cheltenham, Gloucestershire
Oakhaven Residential Care Home, Cheltenham, Gloucestershire
Oakhaven Residential Care Home, Cheltenham, Gloucestershire

Oakhaven Residential Care Home staff take pride in excellent standards of care, carried out by professional staff who believe in a respectful service and a home-from-home environment.

Care provision incorporates the latest sector expertise, including modern business systems, blending an efficient service with a friendly approach within a lovingly converted Victorian building.

Quality of life and treating residents as individuals is important to carers' aims, who are experienced in both short and long-term requirements.

Owner: Oakhaven Residential Care Home

Person in charge: Ralph Holland (Manager)

Local Authority / Social Services: Gloucestershire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 27 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): German, French, Nepali

Single Rooms: 25

Shared Rooms: 1

Rooms with ensuite WC: 18

Weekly Charges Guide: Personal Care Single £824 – £1024 (These prices are only a guideline, please contact Oakhaven Residential Care Home to find out the exact price for your requirements.) (These prices are only a guideline, please contact Oakhaven Residential Care Home to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Convalescent Care • Physiotherapy • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Oakhaven Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Oakhaven Residential Care Home has a Review Score of 9.5 (9.481)

The Review Score of 9.5 (maximum of 10) for Oakhaven Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Oakhaven Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.99 for Oakhaven Residential Care Home is calculated as follows: ( (95 Excellents x 5) + (1 Goods x 4) ) ÷ 96 Ratings = 4.99

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.491 Points relating to the number of positive Reviews for Oakhaven Residential Care Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 5.4 positive Reviews (27 registered maximum number of service users ÷ 5). 4 Reviews ÷ 5.4 Target = 0.741

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Oakhaven Residential Care Home?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Oakhaven Residential Care Home

  • Resident / Service User
    3
  • Son of Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

All I wish to add to my feelings. It's my pleasure being looked after by the wonderful staff who meet you when you arrive and cheerfully do everything you ask of them, cups of tea appear throughout the day you are never dry. I think it is these ladies who make Oakhaven Residential Care Home the home it is.

How likely would you be to recommend Oakhaven Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

In the six years our mother was resident at Oakhaven she was cared for in the way she wanted and whilst there was happy and content. She was a very private person and her choices not to join in many activities and to take meals in her own room were respected and catered for. She did go out on some of the trips when accompanied by my brother or me however, which Oakhaven were happy to accommodate - an example being a ride on the local steam railway line. The building is comfortable and elegant and is always carefully maintained to the highest standard, whilst the small rear garden is a delight to sit in whilst taking tea, weather allowing. All the staff, including the owners, the management, matrons, carers, cooks and building personnel are professional, genuinely caring and easy to talk to, and all of them go out of their way to treat residents with respect and to encourage their independence as much as possible. I often recommend Oakhaven to friends with elderly relatives.

How likely would you be to recommend Oakhaven Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ralph Holland, Owner/Manager at Oakhaven Residential Care Home responded to this review on 27 Mar 2017:

Thank you for your kind review Graham. We all miss your sweet mum.

Both of my grandparents lived at Oakhaven up until they died and both received exemplary care. The residents are well looked after and the staff are fantastic, helpful, kind and considerate and I miss seeing them. The staff team are a real credit to the home. My grandfather especially enjoyed the trips out and said the food was pretty good, which is a real accolade! The building is homely and inviting with a garden that can be enjoyed by the residents. The bedrooms are all carpeted with high quality carpets and feel warm and cosy. If anyone were to ask me about a care home within Cheltenham I wouldn't think twice about recommending Oakhaven, to the point that I would tell them they shouldn't consider anywhere else.

How likely would you be to recommend Oakhaven Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ralph Holland, Director at Oakhaven Residential Care Home responded to this review on 31 Jan 2017:

Thank you for your wonderful review Olivia.
It has been a pleasure for us to get to know you and your lovely family and we will miss you all too.

I have always been treated with respect and dignity and have always been treated with friendliness. I am happy to be here.

How likely would you be to recommend Oakhaven Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ralph Holland, Manager at Oakhaven Residential Care Home responded to this review on 17 Jan 2017:

Thank you, Ted. It's great to have such good feedback. I shall pass it on to my team.

Comfort is first rate. Staff tops. Very good trips out, bed comfortable and warm. Good food.

How likely would you be to recommend Oakhaven Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ralph Holland, Owner/Manager at Oakhaven Residential Care Home responded to this review on 12 Oct 2016:

Thank you very much for your kind words D D and I'm pleased that you enjoyed our trip to the arboretum so much. It was a pleasure to have you come to stay with us once again.

My dear friend was a resident at Oakhaven for two years. In that time she was very happy here and well looked after by all the staff. She particularly enjoyed any trips out, like trips to the theatre and on the canal boat, that the home put on. I would definitely recommend Oakhaven to anyone looking for a home to stay in, whether respite or permanent.

How likely would you be to recommend Oakhaven Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum was in Oakhaven Residential Care Home from October 2011 until she died in March 2015. Oakhaven exceeded her expectations and she never failed to praise the high standard of cleanliness and the friendliness of the staff, which were important to her. We were kept informed and any problems were dealt with efficiently and swiftly. The lively activities and trips out helped stimulate her. Oakhaven respected Mum at all times and her visitors were warmly welcomed with hospitality and spoke highly of the standard of care. Significantly the carers who met mum on her arrival were with her at the end. I will always be grateful for the realistic and sensitive approach to end of life care, which enabled Mum to have a peaceful and dignified death in familiar surroundings and with the people she loved.

How likely would you be to recommend Oakhaven Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

In my opinion the care provided by Oakhaven is outstanding. My mother has now been here for over 3 years and has always been very happy here. She is 98 now and recently had a serious stroke. When the decision was made that nothing further could be done for her, she came back to Oakhaven for end of life care. There are no words good enough to describe how well she is being cared for here in her hours of need. From the moment she arrived back from hospital the staff have dealt with every aspect of here care with competence and professionalism, with respect for her dignity and also with so much affection for her. As relatives my sister and I have also received care and support in this most difficult time. Thank you Oakhaven!

How likely would you be to recommend Oakhaven Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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