Winslow House

My mother moved to Winslow House in December 2024 as she needed more care. Since moving there, she has thrived - the quality of the care that is being provided has made a huge difference to the quality of her life. We chose Winslow House for its individual character and the experience has surpassed our expectations.

My 98-year-old mother was in Winslow House from September 2024 until she passed away in her sleep in January 2025. I cannot speak too highly of the care, attention and consideration she received from all the staff. Their patience with her every day was exemplary and I'm so pleased she spent her final months of life in such safe surroundings.

Mostly the care assistants are helpful and caring, but there are a couple not so helpful eg not passing on information to management on occasion when asked. My mother says the food is sometimes disappointing. She and I find her room very nice and she is happy and most of the carers are very pleasant to her.

My mother moved to Winslow House in February 2021 and remained there until her death at age 99 in December 2022. Throughout her stay, she was well looked after and despite her severe mobility problems, she was happy and comfortable there. The care staff were very committed and Mother quickly made friends with them. From my perspective, I was reassured that Mother was safe in their care. I and my sister were most grateful to the managers and staff.

While the midday meal is usually acceptable, the tea/afternoon meal is very poor - dry grated cheese or ham sandwich followed by rice pudding served with custard (a strange combination).

I could not speak highly enough about Winslow House. They are fantastic and look after my mother very well. The management and staff are wonderful. I would recommend the care home to anyone.

I find that generally, the staff at Winslow House have been very sensitive to the needs of my cousin as well as to those who are responsible for him. I am also very grateful to how Winslow House behaved when he first entered care with his sister and those of us who were his Power of Attorneys and could not access funds for payment at the time. Winslow was extremely patient with us. If there was one criticism I have - it is that particularly during lockdown I think the staff could have been a little more proactive in communicating how specific residents were faring. My cousin, had an abscess on his lip which was both giving him pain and making it difficult to eat and I think it would have been helpful if we had had more discussion when this first arose. I do understand that there were limitations but keeping his relatives informed would have been helpful given that he is unable to communicate on the telephone.

Everything about the home was to my father’s liking. He was there for just under 3-years. The staff were caring people, and it felt like home for my dad. The grounds were kept well. Covid provided issues for all homes, but Winslow House helped as much as they could with access.

Staff at the home have worked incredibly hard in difficult circumstances over the last year or so. I hope now the residents can begin to look forward to some more freedoms and visitors over the coming months.

My mothe recently moved to Winslow House and has settled very quickly. An initial respite period gave her the chance to make 'a choice' with regards to her care. The staff have shown kindness, consideration and empathy, which has enabled her to settle quickly. Activities are arranged daily, which Mum looks forward to. The decor is comfortable, old fashioned, relaxing and tasteful. Food menus are displayed and various diets catered for. The grounds of Winslow House are beautiful and enable residents to sit outside in the warmer months. A bit like a cruise ship on land. Family members are made very welcome at any time.

I questioned what they had done and was told that my dying father should be moved because of 'the tone of my email'.

Winslow House is a very friendly and welcoming home. The staff are always cheerful and it is possible to visit at any time. My great aunt is a very independent person and it was always going to be difficult for her to accept going into a home but she has settled in very well and is a lot happier.

We were very pleased with all aspects of the home and my sisters care during her two-year stay.

I would definitely be very happy to recommend this rest home.

I think Winslow House is an excellent care home, particularly because of the staff and the general ambience. Also, it was possible to visit at any time.

Well done to all.

Found the level of care very good and the staff very helpful nice place overall. Nice grounds, staff good, unable to really find any fault my mum seems happy there.

Very impressed with the overall care and attention to needs of a person living in the home. The only complaint that my sister in law says that she is rushed to get up in the morning.

After a slow start, my mother-in-law is now settling down. She can be difficult and a fussy eater but we are getting to grips with meals now. She only likes plain food so getting staff not to put sauces etc on food. She is not good at mingling, but the staff have worked very very hard to get her to integrate. Staff are excellent.

All satisfactory, particularly impressed with activities organised for my mother.