Over all time Court House Retirement Home has 10 reviews.
Overall Experience
9
1
0
0
0
Date Published
10
0
0
0
10
Reviewer Connection to Court House Retirement Home
5
3
1
1
Total of 10, showing 1-10
Review from L S (Daughter of Resident) published on 1 December 2022
Submitted via Website • Report
Overall Experience5.0 out of 5
The whole team at Court House are so kind, caring and show very high levels of care and attention to residents, day and night. This results in warm, comfortable, friendly and relaxed atmosphere - which is so welcoming. The gardens and location are a real plus too. It feels like residents really are
amongst friends here.
Reply from Christopher Dando, Manager at Court House Retirement Home
Thank you so much for your lovely review of Court House. It is most important to us that we can create a lovely atmosphere and that our staff are kind and caring so it's great to hear that we are…read more
Review from Graham C (Son of Resident) published on 9 November 2022
Submitted via Website • Report
Overall Experience5.0 out of 5
In this day and age, it's a real pleasure for us to find Court House Retirement Home in Cheddar, our mother spent her last few years there in the opulence of this beautiful country house and grounds.
I can only describe the home as a five-star hotel, every need is taken care of physically and mentally,
with an afternoon quiz or entertainment there is always something interesting going on. The staff are caring and give a first-rate service to the residents, they are all well-trained and courteous. Thank you for caring and looking after our mother so well in her final years.
Reply from Christopher Dando, Registered Manager at Court House Retirement Home
Thank you for your lovely review Graham. I am glad that we had the privilege of caring for your mother in her final years. Your mother was certainly a five-star resident, such a pleasant and positive…read more
Review from Gareth L (Son of Resident) published on 4 November 2022
Submitted via Website • Report
Overall Experience5.0 out of 5
My 95-year-old mother required respite care following cataract surgery. This entailed regular eye drops for several weeks post the operation (which she would not have managed at home). She is fairly independent but suffers with arthritis and poor sight so finds it a struggle to adapt to new situations.
Court House Retirement Home staff were very understanding of the situation and looked after her with a good degree of professionalism. She settled into a routine at Court House very well and then found it strange to return to her home! It was especially appreciated that staff went the extra mile to administer eye drops.
Reply from Christopher Dando, Registered Manager at Court House Retirement Home
Thank you for taking the time to post a review for us Gareth. It was a delight to have your mother stay with us at Court House, such a lovely lady. We are very glad that we were able to help her…read more
Review from Sarah S (Daughter of Resident) published on 3 November 2022
Submitted via Website • Report
Overall Experience5.0 out of 5
My mother moved into Court House Retirement Home, over two years ago having lived, locally, independently in her own flat. When I decided it was time for Mum to have some help and care for her well-being, a room was booked. Within two weeks, Court House completely redecorated and recarpeted her room.
It looked so fresh and bright. Her belongings were put into her room, no objection at all to putting up pictures and using her own curtains. Her new room looked the same as the one she left, making the transition seamless. The help and guidance given, not only for Mum but for myself, was superb. She settled in straight away. It seems a long time ago since Mum moved into Court House. During this time, she has been happy and her care has been excellent.
Not only have the staff given so much time and energy into her care, they have also supported me on the odd occasion when I've had a meltdown.
During Covid, I felt confident that Mum was in safe hands. I wholeheartedly recommend Court House.
Reply from Christopher Dando, Registered Manager at Court House Retirement Home
Thank you Sarah for your very kind words. It was so nice to be able to do what we did to make Mum's transition from her own home to Court House work so well. As you said, Mum settled in straight away…read more
Review from D H (Daughter-in-law of Resident) published on 1 November 2022
Submitted via Website • Report
Overall Experience5.0 out of 5
My mother-in-law is fortunate enough to be living at Court House Retirement Home, in one of the courtyard properties. She has a lovely home with a much-valued view of the gardens.
From the very first moment I visited the home, I knew she would be well cared for. Staff are considerate, helpful and polite
and always on hand with tea and biscuits! The owner undoubtedly goes above and beyond - he is always contactable and so supportive. I really cannot stress how important this has been for the family.
I feel happy knowing that my mother-in-law has such kind people looking after her.
Reply from Christopher Dando, Registered Manager at Court House Retirement Home
Thank you so much for taking the time to leave us such a positive review. We are so happy that your mother-in-law has settled in so well at Court House. The courtyard is lovely and the views onto the…read more
Review from Gill M (Daughter of Resident) published on 1 November 2022
Submitted via Website • Report
Overall Experience5.0 out of 5
Court House Retirement Home is a home-from-home. The team are all very caring and kind and do everything they can for those in their care. A good programme of activities, in the comfy lounge and a wide choice of home-cooked meals served in the dining room or in their own room. The lovely garden is delightful
too!
Reply from Christopher Dando, Registered Manager at Court House Retirement Home
Thank you Gill for this lovely review. Since we started this family care home in 1986 we have always worked hard at ensuring we created a comfortable, homely environment, it sounds like we are…read more
Review from R Y (Son of Resident) published on 1 November 2022
Submitted via Website • Report
Overall Experience5.0 out of 5
Moving my mother into Court House Retirement Home made a difficult decision and transition very easy! From the welcome we received on looking around, to the transition period and the move itself couldn't have been better and/or more straightforward. And like a proverbial duck to water, my mother has
settled, thoroughly enjoyed what Court House provides and felt right "at home" quickly. This is not accidental - it reflects on the dedication, attitude and training of management and staff who run a properly homely residence for those who live there, with personal attention to detail and care for their needs. Nothing is too much trouble. We feel so lucky to have found an opening with perfect timing.
Reply from Christopher Dando, Registered Manager at Court House Retirement Home
Thank you for your kind words and lovely review. I am so glad to see that your mother has settled so well, so quickly, I agree that it is a big decision for someone to make to move into a care home.…read more
Review from D K (Daughter of Resident) published on 27 October 2022
Submitted via Website • Report
Overall Experience5.0 out of 5
My father was a resident at Court House Retirement Home for a period of approximately three years. He received extremely good care and attention from the outset when he was still relatively mobile to the last period of his life when the carers at Court House did everything to meet his needs, notwithstanding
the extreme challenges of the Covid lockdown. He enjoyed the house and dining room and the garden in particular. At Court House, they managed to create a feeling of home from home and were accommodating and flexible to changing needs and requirements. I can't thank them enough.
Reply from Christopher Dando, Registered Manager at Court House Retirement Home
Thank you so much for your kind words and the lovely review. The most important thing for us is to know that our residents are receiving the very best care possible and I am very happy that you feel…read more
Review from Margaret A (Respite Resident) published on 27 January 2020
Submitted via Website • Report
Overall Experience5.0 out of 5
I stayed at the Court House Retirement Home for respite care for two and a half weeks. The staff made me very welcome and were kind and considerate and so very helpful when I was in a lot of pain and as I improved. I can't thank them enough. The house was always clean and tidy with a lovely lounge.
My room had a lounge and bedroom with ensuite across in the Courtyard and the garden was very pleasant even in the winter months. The residents were really lovely to talk to and I enjoyed my stay with them all very much.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Hazel W (Daughter of Resident) published on 5 December 2019
Submitted via Website • Report
Overall Experience4.0 out of 5
My mother has recently settled into Court House very happily. She has a lovely room opening onto a beautiful garden. She feels safe and well cared for. The Staff are friendly, caring and respectful. There are many activities taking place to give residents stimulation. My mother says she never feels
lonely. There is a very varied menu from which residents can make their choices. The ethos is to help all residents feel this is their home and that all will be done to make them feel comfortable and their individual needs met. Visiting family and friends are always offered a cup of tea or coffee and a tray will be brought to the resident’s room, with biscuits. Court House is not a modern, purpose-built home, and as such has a relaxed family feel to it. I would thoroughly recommend Court House.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
1 May 2020
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about Court House Retirement Home
What types of Care is Court House Retirement Home registered for?
Older Person Care is the registered (by the Care Quality Commission) category of Care.
How many Rooms does Court House Retirement Home have?
There are 29 Single Rooms.
What are the Facilities & Services at Court House Retirement Home?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.
How far is Court House Retirement Home to the centre of Cheddar?
0.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Court House Retirement Home to verify any information. View our terms and conditions. Court House Retirement Home has an Basic Service - more info.