The Dene Lodge

We cannot recommend Dene Lodge highly enough. They have shown nothing but constant care to our mother over the last four months. Despite her challenging dementia and deterioration resulting in her passing away on Monday. She was given excellent care and treated with dignity by all the staff as well as support us her three daughters at all times.

The Dene Lodge is always warm and clean. Most importantly it never smells. The staff are welcoming and happy. My mum is well looked after and content. We travel 250 miles to visit and just drip in ad-hoc and it never seems any bother for the staff. Keep it up.

My father was here for twelve months. He was always treated amazingly, with compassion, patience and careful consideration of his needs which were complex. In his final days, The Dene Lodge exceeded every expectation in caring for all of us as a family. They were unbelievably compassionate to us all. Just a brilliant home.

I can't speak too highly of everyone involved in his care.

A very nice visit in a pleasant surrounding.

Excellent care - kind, supportive, efficient and friendly. Helpful with integrity and dignity.

Due to circumstances beyond Dene Lodge's control, I could not visit during this four-week respite but daily phone calls were very informative so I felt 'in touch' and photos etc helped me. The staff were genuinely caring and very supportive of both of us. If I had been able to visit I would probably tend to 'excellent'.

My mother has stayed at Dene Lodge since July 2019. The staff have always seen my mother as an individual and have treated her with respect. They have respected me, as her daughter and I feel included as part of the team. They coped valiantly through the pandemic and I spoke to her on a videolink and was able to visit when restrictions were eased. The staff are caring, hard-working and cheerful. The food is delicious.

Management and staff are extremely kind, polite and helpful. We are always given a drink on arrival. They always update me before they put anything new into place with Dad. Dene House has put themselves out to help Dad with new, more comfortable chairs. Dad goes out in the minibus, which he enjoys. I haven't seen the rooms/facilities so I cannot comment. I can't say about value for money because I have nothing to compare it to.

We could not have found a better place for my stepmother. She has Dementia and Alzheimer's. They have transformed her. Always pleased and helpful. Due to covid, I have not been into the building. I could not recommend them more highly.

My mother has been a resident for 2.5 years and during that time, she has been treated with the utmost care and kindness. Due to her ongoing dementia and covid restrictions, the activities she used to be actively involved with are no longer appropriate. Mum, however, does still enjoy and respond to the happy, positive atmosphere around her, for which I will always be grateful.

It gives us peace of mind that she is safe and cared for.

Staff at The Dene Lodge have always been very helpful and supportive of my father and his changing needs. When he had a fall when out with a friend, they worked extremely hard to get him mobile again.

Excellent management providing a good working atmosphere where staff are happy and secure. This then makes the residents (many of whom have dementia) feel safe and secure.

I visit my mother (from the other side of the country) about every 4-6 weeks. It's a long 600-mile round trip and the staff and management appreciate this - I cannot thank them enough for helping to make my own visits pleasurable which then helps me and my mother.

Staff are very helpful and friendly.

Dene Lodge is a brilliant, small home that caters really well for my mother's needs. Staff are friendly with residents and their families and care about the welfare of those they look after.

My mother, who has just turned 100, has been a resident at Dene Lodge for the past 3 months. The manager and staff are always extremely kind and considerate. They have taken a great deal of time and care in getting her settled in. It is a great relief for me to see her being so well looked after in nice surroundings as she had not been coping well in her own home for some time.

I find the home very helpful and staff are caring and supportive to me and my family. Mum seems to be contented and happy, considering her problems.

The home is a place of safety for all.