Halcon Centre

Huish Close, Hamilton Road, Taunton TA1 2EP
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9.6 29 Reviews
  • Halcon Centre, Taunton
The Halcon Centre is a residential respite centre in Taunton, specialising in supporting those with physical disability and sensory loss, as well as being able to welcome respite care.

The centre is well-placed to support an active and independent lifestyle, located close to numerous amenities, shopping and leisure options. Daily activities and regular trips are organised by a team of dedicated Activities Coordinators.

A wheelchair-friendly interior is enhanced by tracking hoists to assist with moving and handling, while staff have extensive training and qualifications.

Care Provided

Primary Care Categories

  • Eating Disorders
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 19 Service Users

Other Care Provided

  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Kevin Mellor (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages from 18 to 65

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (19)
  • Single Rooms with ensuite Wet Room (19)
Total of 29, showing 1-20
9.6

Halcon Centre has a Review Score of 9.6 (9.573) out of 10, based on 11 reviews in the last 2 years. Over all time Halcon Centre has 29 reviews.

Overall Experience

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Date Published

29
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Overall Experience  Overall Experience 5.0 out of 5

Back again for my respite stay and despite the hot weather I was welcomed in to a pleasant comfortable environment the temperature inside just right. As per usual I had a wonderfully warm Welcome from all which was lovely. During my fortnights stay I was offered water ices or choc ices by the catering
staff as well as the usual tea and coffee or cold drinks. Everything was done well to enable us to stay hydrated and cool. Fans everywhere.
Trips out were arranged around the weather and arrangements if one asked. I had needed a wheelchair appointment and a carer was arranged for me to attend this and drive the WAV vehicle so I could attend despite the appointment being at 9.30 a.m no mean achievement . I was taken shopping, plus a trip to Vivary Park. Lovely accessible and wide tarmac paths and the most glorious Garden and magnificent trees .
Thank you Halcon plus all the staff, you never let me down.

Reply from Halcon Centre, Somerset Care at Halcon Centre

Thank you for sharing your lovely feedback for your recent respite stay at Halcon. We are so pleased that the heatwave was managed well, enabling you to stay cool, enjoy your stay and make the most of trips out and about. We look forward to welcoming you back again, soon!Best regards,Halcon Centre

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Overall Experience  Overall Experience 5.0 out of 5

My son has been a regular respite user at The Halcon Centre for the last few years and I can't rate the care he has received highly enough.
The attitude of meeting him where he is at and demonstrating interest in who he is as a person as well as caring for his physical needs, from both the management
and whole team has been outstanding.

Reply from Halcon Centre, Somerset Care at Halcon Centre

Thank you for taking the time to leave a 5-star review for your son's regular respite stays at the Halcon Centre. We pride ourselves on our person-centred approach to care, and on taking the time to get to know our residents and visitors as individuals - we are so pleased that your experience reflects this. We look forward to your son's next respite stay with us. Best regards,Halcon Centre

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Overall Experience  Overall Experience 1.0 out of 5

My respite at this car home was meant to be a seven-day break. Haven't hadn't had any respite for five years. This is my first experience with respite initially they couldn't be kind enough almost overly nice, but that was a reason for that I will explain in a minute I'm a vegetarian I don't feel like
the cases for my dietary needs properly even though I paid 1700 pounds to stay for seven days turned out to be very stressful. I hadn't had a bath in literally five years. The first bath they gave me was really nice and warm and hot. The second bath they gave me was just warm. Even though they know it's a massive effort for me to get from my wheelchair to the bath being hoisted. I was quite shocked from previously being a professional earning 35,000 a year to be disregarded as completely disabled. They couldn't see past the fact that I was in a wheelchair that is not true that they are a really good place for disabled people on discharge, I was treated very badly. The manager was a very rude man

Reply from Halcon Centre, Somerset Care at Halcon Centre

Thank you for taking the time to share your feedback. We were not aware of your concerns during your stay with us last November, so are grateful to you for bringing them to our attention now. We welcome all feedback as it provides us with the opportunity to learn and improve, and always invite an open dialogue so that we can fully understand your experience. We are already separately addressing some of the points you have raised via our official feedback process, and look forward to fully resolving your concerns.

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Overall Experience  Overall Experience 5.0 out of 5

My sister always enjoys her stay at Halcon and I feel relieved to know she is in good and safe hands with kind staff.

Reply from Halcon Centre, Somerset Care at Halcon Centre

Thank you for sharing your feedback for Halcon. We love having your sister come to stay with us, and are pleased that her respite breaks are enjoyable for her whilst also providing you with peace of mind. Best regards,Halcon Centre

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Overall Experience  Overall Experience 5.0 out of 5

I have been coming to this respite care centre for 15 years and I have always found that the staff are extremely helpful and professional. The rooms provide all the facilities one needs, hospital beds, ceiling hoist and fully equipped wet room bathrooms. The staff are all trained to use this equipment
and do so very safely. There are TVs in all the rooms. Being very close to the center of Taunton mobile phone signals are excellent. It has extensive grounds and they are used for outdoor events in the summer. You can get public transport to the center of Taunton and a large retail park is not far away including multi screens cinema and bowling alley. There are staff specifically employed to help the respite and long-term clients with activities like arts and crafts and also group activities like bingo. They also organise outings. Three meals a day and unlimited coffee and tea and of course, biscuits are provided by a kitchen which seems to be open 24 hours! Five Stars.

Reply from Halcon Centre, Somerset Care at Halcon Centre

Thank you for leaving such a fantastic review for Halcon! We always look forward to your respite stays with us, and we are so pleased that you rate your experience, the facilities, activities and care on offer as 5-star. Thank you for your kind words, and we look forward to seeing you again soon.

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Overall Experience  Overall Experience 5.0 out of 5

Roger had a fantastic stay in Halcon over Christmas, he joined in many activities and was included in all the Christmas fun. He enjoyed the food and friendly caring staff. He always looks forward to his visits which helps me cope at home to have a break.

Reply from Somerset Care, Somerset Care at Halcon Centre

Thank you for taking the time to leave such incredible feedback for the Halcon Centre in Taunton. It means the world to us that you brother enjoyed his respite stay with us, and that his break also helped you, as a family. We look forward to welcoming him back for his next stay.

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Overall Experience  Overall Experience 4.0 out of 5

We have been using Halcon Centre for over ten years and have always found the staff caring with the manager keeping a tight ship regarding standards.

Reply from Somerset Care, Somerset Care at Halcon Centre

Thank you so much for sharing your feedback about your respite stays at the Halcon Centre. We are delighted that you enjoy your time with us, and look forward to seeing you again soon!

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Overall Experience  Overall Experience 5.0 out of 5

For the last 10 years or more, I've been coming to Halcon Centre and I have always had excellent care.

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Overall Experience  Overall Experience 5.0 out of 5

Halcon Centre literally saved me during an incredibly difficult time.
The manager is an absolute tour de force and will go the extra mile to help in any way he can. He really is exceptional. There is a fabulous camaraderie amongst all the staff and I felt comfortable and very well cared for during
my stay. The whole centre radiates fun and unity and I cannot wait to go back!

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Overall Experience  Overall Experience 5.0 out of 5

Excellent care.
Good food.
Caring staff.

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Overall Experience  Overall Experience 5.0 out of 5

I moved from another area to Halcon Centre about 2 years ago. I enjoy the freedom to go out when we want in our accessible car to places like the cinema, bowling and town. There are in-house activities such as card making and Bocha baking.

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Overall Experience  Overall Experience 5.0 out of 5

Halcon Centre is an excellent respite care home. The staff are caring, kind and helpful and the home is well led with the management taking an active interest in all the clients. I have been able to take part in activities that I would not have been able to enjoy at home ie. a cinema visit. Well done,
this home has improved massively since my last day five years ago.

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Overall Experience  Overall Experience 5.0 out of 5

Tthe team are always friendly, helpful to the visitors often going above and beyond. The care and consideration given to care and wellbeing - we believe is high quality and consistent. Well done and thank you - keep it up.

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Overall Experience  Overall Experience 5.0 out of 5

I like my stay at Halcon Centre because it is quiet and relaxing, has friendly staff and nice food. We go out walking around the town, shopping. We have art classes and play games. I would recommend the centre to friends.

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Overall Experience  Overall Experience 5.0 out of 5

Thank you very much, very good. Living the dream.
I would like more activities, stimulating activities for my mind - games, word games, memory tests etc. Group or one-to-one. Bowls, chair hockey.
Lovely, supportive staff. Relaxed atmosphere. Love you.

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Overall Experience  Overall Experience 5.0 out of 5

Has a lovely week, the care team are fantastic.

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Overall Experience  Overall Experience 5.0 out of 5

My sister had a good rest and she had a good time, came home rested and relaxed. Well looked after.

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Overall Experience  Overall Experience 5.0 out of 5

I was a regular respite client but had not been for two years because of the pandemic. I was made very welcome on arrival. The manager and staff are always very helpful, friendly and capable. Their care is excellent and nurse visits are pre-arranged as required.
I was taken out several times including
into Taunton where I was helped to buy clothes in Marks and Spencer at my request. I was also able to buy some jewellery for my wife. There were also activities at the centre and a TV in my room. I enjoyed my stay.

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Overall Experience  Overall Experience 5.0 out of 5

Halcon is exceptional, even during lockdown the care given was 100%, nothing was too much trouble for me, lovely and caring staff. Ranging from the food to little things like getting the paper I preferred thoroughly recommended.

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Overall Experience  Overall Experience 5.0 out of 5

My son has been residing at the Halcon Centre for several months. He is receiving excellent care there which gives me complete peace of mind for the first time since he was discharged from an acute care hospital after sustaining severe, multiple injuries. This was over 4 years ago. The Halcon Centre
is extremely efficiently well run. It is warm and welcoming and is a 'Home from Home'. I am extremely thankful that my son is being so well cared for and can highly recommend this respite centre. We have been very fortunate.

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Current Review Score: 9.6 (9.573)

Overview of Review Score

The Review Score of 9.6 (9.573) out of 10 for Halcon Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.573 for Halcon Centre is calculated as follows: ( (107 Excellents x 5) + (5 Goods x 4) + (12 Very Poors x 1) ) ÷ 124 Ratings = 4.573

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Halcon Centre is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Mar 2020

Overall
Outstanding

  • Caring

    Outstanding
  • Effective

    Good
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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Meet the Team (1)

Kevin

Kevin Mellor

Job Title: Registered Manager

I am passionate about breaking down the barriers that many young people with complex physical disabilities experience to living a fun and fulfilling life, and instead support their ability to live their lives as they choose. At the Halcon Centre, we create the right environment and provide the right specialist care to empower these young adults to take control of their own lives. We have no strict routines here – our residents can choose when to get up, when to eat and what they want to do with their day. Our role is to ensure all of their needs are met so that they can enjoy being as independent as possible.


I like to think of the Halcon Centre as an accessible hotel with 24/7 tailored care and support thrown in – our residents are our guests, and we want to make sure that their stay with us is an enjoyable and hassle-free experience.


As a small-scale respite and residential care centre, we get to know those in our care as individuals, to learn their likes and dislikes, understand their hobbies and interests and share their sense of humour. Whether long-term residents or returning respite visitors, building this rapport provides familiarity, comfort, continuity and reassurance for those we care for, helping them to truly feel at home at Halcon. Ultimately, we are here to support you to live life to the full, on your terms. So, whether you’re interested in staying with us for a respite break, or considering something more long-term, we are here to help you thrive.

Frequently Asked Questions about Halcon Centre

What types of Care is Halcon Centre registered for?

Eating Disorders, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Halcon Centre have?

There are 19 Single Rooms.

What are the Facilities & Services at Halcon Centre?

Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Halcon Centre to the centre of Taunton?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Halcon Centre to verify any information. View our terms and conditions. Halcon Centre has an Enhanced Service - more info.