Northway House Residential Home

96/98 Kingston Road, Taunton TA2 7SN
Review Us
8.3 13 Reviews
  • Northway House Residential Home, Taunton
Northway House Residential Home is situated in a central and easily accessible location on the outskirts of Taunton town centre and provides a range of tailored care services including residential care, respite and day care.

The house occupies a Victorian period property comprising of single en-suite bedrooms, communal lounges, dining rooms and a conservatory. A passenger lift also provides easy access throughout the home.

A caring team of trained staff strive to preserve and maintain the dignity, individuality and privacy of all residents within a warm and caring atmosphere, while enabling individuals to live full, active and dignified lives.

A dedicated activity co-ordinator offers a first-class activities programme enabling residents to actively participate in a range of activities both in-house and within the local community.
Show Northway House Residential Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Fees generally exclude hairdressing, podiatry, newspapers, taxis to appointments, telephone in room fixed fee per month. There may bee other so please ask.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Lucy Jolley (Manager)

Local Authority / Social Services

Admission Criteria

  • Private and Social Services referrals
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (28)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (28)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Parking

  • Car park to the front and to the rear via Arnold Close

Northway House Residential Home Reviews (13)

8.3

Northway House Residential Home has a Review Score of 8.3 (8.250) out of 10, based on 4 reviews in the last 2 years.
Over all time Northway House Residential Home has 13 reviews.

Overall Experience
  • 8
  • 4
  • 0
  • 1
  • 0
Date Published
  • 13
  • 1
  • 2
  • 4
  • 9
Reviewer Connection to Northway House Residential Home
  • 4
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 13, showing 1-13
Review from B H (Wife of Resident) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Unfortunately our experience has not been good since had came i December left too long on his own in room. Where he will try and wash up his food dishes. Becuase he is not supervised also the food is very poor. Since we've been here we have been told the chief is going. She is still here. There is a
new manager now this is the 3rd since Decemeber. I hope things improve now.
Reply from Chetan Borkhatria, Registered Provider at Northway House Residential Home

Thank you for your review. We always strive to ensure our delivery of care is not compromised hence the appointment of a new manager. We will ensure things will improve.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A S (Sister of Resident) published on 20 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very caring home, all of the staff are so helpful in making everyone happy. A lot of activities, sing songs etc. The food is very appetizing.
Reply from Chetan Borkhatria, Registered Provider at Northway House Residential Home

Thank you for your kind words. We strive not to compromise on the delivery of care for your loved ones.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Janet H (Daughter of Resident) published on 5 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the care my mum has had, very caring staff, they seem to spend time with the residents and sit and talk to them, not just to see how they are and walk away. The care home is very clean, no carpets (great news) Residents have lovely meals and snacks, not short on food. Mum is clean,
well-fed and seems as happy as she can be with dementia.
Reply from Chetan Borkhatria, Registered Provider at Northway House Residential Home

Thank you very much for your feedback. We strive to ensure we don't compromise on the delivery of care for anyone's loved ones.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S H (Son of Resident) published on 17 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent residential home for my mum and stepdad, both lived here for numerous years. Since the new manageress took over the home has become excellent. The staff are a credit to the home. Nothing is too much trouble.
Reply from Chetan Borkhatria, Registered Provider at Northway House Residential Home

Thank you for your review. It's a credit to the team at Northway House.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R C (Respite Resident) published on 17 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I stayed at Northway House for 13 days of remedial care following a hip replacement surgery. For most of my stay, I became increasingly independent needing minimum help, but help and care was always there if needed. Under these circumstances, I am unable to comment on the whole extensive intimate care
given to most of the residents but I have no doubt that it is first class. Catering is excellent, the meals are well cooked and varied also, with in-between meal drinks and titbits. Day or night nothing seemed to be too much trouble for the carers who faced every request with willingness and a smile.
I think it is only fair to say that carers are grossly underrated by those in managerial positions (few if any of whom would be capable of doing the job) and their value to society needs to be drastically updated.
Reply from Jessica Webber, Registered Manager at Northway House Residential Home

Thank you ever so much for this fantastic review, it has been passed on to all staff who appreciate your kind words. You are welcome back anytime!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Fiona K (Daughter of Resident) published on 15 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father recently spent two months in Northway House having respite care. I am writing to say how very much I appreciated the wonderful care which you provided for my father, throughout the time he spent with you. He always looked clean and well-cared for. He felt he had friends amongst the staff and
had nothing but the highest praise for their professional efficiency. He also enjoyed his interaction with other residents. He thought that the meals provided were excellent. During my frequent visits, I noticed a really good atmosphere in Northway House, where nothing seemed to be too much trouble. Help was always provided in a cheerful and chatty manner. This excellent attitude was apparent in every member of staff from the top all the way through. The house is well-appointed with a lovely and accessible garden. I noticed a high level of regard for safety. In my opinion, Northway House is a truly wonderful retirement home.
Reply from Jessica Webber, Manager at Northway House Residential Home

Thank you for this wonderful review, Fiona, your father was a pleasure to care for and with every interaction we had with you we have been met with kindness and respect.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan C (Daughter of Resident) published on 14 November 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Northway House was my fathers home and family for the past nearly 4 years. Northway has a great team of carers who looked after dad and cared for him giving dad the opportunity to remain as independent as he could be, but also making sure he had the right support and care when required. They all showed
great kindness.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kim B (Friend of Resident) published on 27 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Northway House gave my friend the care and devoted attention she needed. My friend was in hospital on numerous occasions. She needed nursing care and Northway House welcomed her back from hospital so they could provide that care, of which they did until she passed away. They said it was her home and
the care she received was the utmost.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Raymond P (Nephew of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt died here in November, after the happiest years of her retirement. The care she received was second to none; I could not have asked for better. But this was not special treatment for her closing weeks, albeit she did require more one-to-one care. All the Northway House residents get it as a
matter of course, as and when it is needed. It has been so for the five years I've been associated with it. These are residents, not patients; but care, consideration and respect are paramount. My 3 "good" ratings do not imply any shortfall! But the building is what it is; for all that matters, the scores are excellent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michael (Nephew of Resident) published on 2 May 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My elderly Aunt moved into Northway House Residential Home at very short notice having become malnourished and no longer capable of looking after herself in her own home even with the support of carers. That was some 18months ago and thanks to the strong but discreet care and support provided she has
put on weight and is once again a happy and healthy 95 year old. I recognise as an old building Northway House may not suit everyone but it's ideal for my Aunt. She feels comfortable because the staff whilst supportive when necessary, allow her the independence she wants.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anthony H (Brother-in-law of Resident) published on 24 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Over the last two years, my brother-in-law has been a resident at the care home mentioned above, in that time he has been very happy. Enjoyed the food and activities and has said many times its a home from home. He has always been clean and smart, and well presented.
A credit to the staff. I only hope
that I would be looked after so well should the circumstances arrive.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine P (Daughter of Resident) published on 7 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in Northway House for 2 years and 3 months until she passed away, she was 99 years and was very happy at all times. The care she received up until she passed away was excellent and a great help to me at all times, especially at the end. All the staff at Northway House are very professional
and carying and can't do enough for the residents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Terry O (Son of Resident) published on 9 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Warm/clean, very approachable staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.3 (8.250)

Overview of Review Score

The Review Score of 8.3 (8.250) out of 10 for Northway House Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.500 for Northway House Residential Home is calculated as follows: ( (37 Excellents x 5) + (3 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 48 Ratings = 4.5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.75 Points relating to the number of positive Reviews for Northway House Residential Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6. 3 Positive Reviews ÷ 6 = 0.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Oct 2024

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Northway House Residential Home

What types of Care is Northway House Residential Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Northway House Residential Home have?

There are 28 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Northway House Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Northway House Residential Home to the centre of Taunton?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Northway House Residential Home to verify any information. View our terms and conditions. Northway House Residential Home has an Enhanced Service - more info.