Northway House Residential Home

96/98 Kingston Road, Taunton TA2 7SN
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9.8 21 Reviews
  • Northway House Residential Home, Taunton
Northway House Residential Home is situated in a central and easily accessible location on the outskirts of Taunton town centre and provides a range of tailored care services including residential care, respite and day care.

The house occupies a Victorian period property comprising of single en-suite bedrooms, communal lounges, dining rooms and a conservatory. A passenger lift also provides easy access throughout the home.

A caring team of trained staff strive to preserve and maintain the dignity, individuality and privacy of all residents within a warm and caring atmosphere, while enabling individuals to live full, active and dignified lives.

A dedicated activity co-ordinator offers a first-class activities programme enabling residents to actively participate in a range of activities both in-house and within the local community.

Northway has its own Kitchen Team who prepare and cook nutritiously balanced delicious food and cater to any dietary requirements one may have.
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Care Provided by Northway House Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1150 – £1150
  • Self-Funded Residential Dementia Care: £1120 – £1350
  • RESPITE Self-Funded Residential Care: £1100 – £1150
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1200

Fees generally exclude hairdressing, podiatry, newspapers, taxis to appointments, telephone in room fixed fee per month. There may bee other so please ask.

These prices are only a guideline, please contact Northway House Residential Home to find out the exact price for your requirements.

Contact Northway House Residential Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Northway House Residential Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Emma Breslan (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (28)

Visiting

  • No visiting restrictions

Parking

  • Car park to the front and to the rear via Arnold Close

Northway House Residential Home Reviews (21)

9.8

Northway House Residential Home has a Review Score of 9.8 (9.778) out of 10, based on 12 reviews in the last 2 years.
Over all time Northway House Residential Home has 21 reviews.

Overall Experience
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Date Published
  • 21
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Reviewer Connection to Northway House Residential Home
  • 8
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Total of 21, showing 1-20
Review from K R (Granddaughter of Resident) published on 13 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, nans care has been great, her needs are always met. Nan is always clean and presentable, her room is clean and tidy.
Nan is always happy with the care staff and has a good relationship with them, they understand nan and what she wants or needs.
Reply from Emma Breslan, Manager at Northway House Residential Home
Hello, thank you so much for your lovely for you lovely kind words, I will forward your lovely review to our staff.
Thank you
Emma
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Review from Liz P (Relative of Resident) published on 10 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with the care and support. It is a lovely home, we always feel welcome, and the staff are lovely. We would recommend this home to anyone looking for a home.
Reply from Emma Breslan, Manager at Northway House Residential Home
Thank you for your lovely review. I will pass this on to my team. Thank you once again. Emma
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Review from Sarah G (Daughter of Resident) published on 3 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The previous management that was in charge of the home when my dad first arrived was new and seemed extremely overwhelmed with the running of the home, which made the transition of Dad going from his home to being cared for by strangers very unsettling. But then the new manager who is currently here
took over and everything changed, Dad settled in, communication between staff became so much better, their approach to Dad after training put in place by the new manager and with her superb knowledge and guidance, the whole atmosphere of the home changed. I am happy my dad is safe and cared for here, the staff are amazing, the manager even more so.
Reply from Emma Breslan, Manager at Northway House Residential Home
Thank you Sarah for you lovely kind words, I will relay this to the team and thank you for entrusting us to look after your lovely dad.
Thank you once again
Emma (Manager)
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Review from Tracey W (Daughter of Resident) published on 29 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad is looked after really well. The home staff are very welcoming, friendly and helpful. The home has improved so much since Dad moved in. The rooms are kept really clean the food is very appetising, freshly cooked. The cook is very helpful to please everyone. All the staff and management have been
amazing and you can see all the amazing changes.
Reply from Emma Breslan, Manager at Northway House Residential Home
Thank you Tracy for this lovely review, I will pass this on to all the staff.
Thank you
Emma
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Review from Claire M (Daughter of Resident) published on 24 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful staff, so friendly and caring. The atmosphere was wonderful, even down to the maintenance man, the entertainment for the residents was a lot of fun. Again, wonderful staff. I don't live in the UK, but I can leave knowing my mum is in excellent care.
Thank you so much for taking great care
of my mum.
Reply from Emma Breslan, Manager at Northway House Residential Home
Thank you for your lovely review, I will pass this feedback to all our lovely team. We are all looking forward to seeing you again soon when you are back in the UK.
Thank you once again from all the…read more
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Review from M S (Wife of Resident) published on 22 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care he has received since moving into the home has got better and better. They care for his wellbeing as well as all of his daily care. It has helped me see him settled now and as happy as he can be with dementia, which is down to the management and staff in the home.
Reply from Emma Breslan, Manager at Northway House Residential Home
Thank you for this lovely review, I will pass this on to the staff.
Thank you
Emma
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Review from J P (Wife of Resident) published on 16 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is excellent. The carers are very good with my husband. The selection of food and drink is very good, room is always clean and tidy. Laundry is done and always returned to the correct room. The manager is very approachable and nothing is too much trouble if you need anything, she will
always be able to help.
Reply from Emma Breslan, Manager at Northway House Residential Home
Thank you for taking the time to write such a lovely review, I will pass this on to all the staff.

Thank you
Emma
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Review from Kay E (Daughter of Resident) published on 16 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care my mum receives and everyone is so lovely and kind. We have a new manager, Emma, and she is fantastic and supportive.
Reply from Emma Breslan, Manager at Northway House Residential Home
On behalf of the management at Northway house we would like to thank you for taking the time to write this lovely review and we will pass this on to all our staff. It is an honour to be able to care…read more
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Review from B H (Wife of Resident) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Unfortunately our experience has not been good since had came i December left too long on his own in room. Where he will try and wash up his food dishes. Becuase he is not supervised also the food is very poor. Since we've been here we have been told the chief is going. She is still here. There is a
new manager now this is the 3rd since Decemeber. I hope things improve now.
Reply from Chetan Borkhatria, Registered Provider at Northway House Residential Home
Thank you for your review. We always strive to ensure our delivery of care is not compromised hence the appointment of a new manager. We will ensure things will improve.
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Review from A S (Sister of Resident) published on 20 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very caring home, all of the staff are so helpful in making everyone happy. A lot of activities, sing songs etc. The food is very appetizing.
Reply from Chetan Borkhatria, Registered Provider at Northway House Residential Home
Thank you for your kind words. We strive not to compromise on the delivery of care for your loved ones.
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Review from Janet H (Daughter of Resident) published on 5 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the care my mum has had, very caring staff, they seem to spend time with the residents and sit and talk to them, not just to see how they are and walk away. The care home is very clean, no carpets (great news) Residents have lovely meals and snacks, not short on food. Mum is clean,
well-fed and seems as happy as she can be with dementia.
Reply from Chetan Borkhatria, Registered Provider at Northway House Residential Home
Thank you very much for your feedback. We strive to ensure we don't compromise on the delivery of care for anyone's loved ones.
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Review from S H (Son of Resident) published on 17 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent residential home for my mum and stepdad, both lived here for numerous years. Since the new manageress took over the home has become excellent. The staff are a credit to the home. Nothing is too much trouble.
Reply from Chetan Borkhatria, Registered Provider at Northway House Residential Home
Thank you for your review. It's a credit to the team at Northway House.
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Review from R C (Respite Resident) published on 17 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I stayed at Northway House for 13 days of remedial care following a hip replacement surgery. For most of my stay, I became increasingly independent needing minimum help, but help and care was always there if needed. Under these circumstances, I am unable to comment on the whole extensive intimate care
given to most of the residents but I have no doubt that it is first class. Catering is excellent, the meals are well cooked and varied also, with in-between meal drinks and titbits. Day or night nothing seemed to be too much trouble for the carers who faced every request with willingness and a smile.
I think it is only fair to say that carers are grossly underrated by those in managerial positions (few if any of whom would be capable of doing the job) and their value to society needs to be drastically updated.
Reply from Jessica Webber, Registered Manager at Northway House Residential Home
Thank you ever so much for this fantastic review, it has been passed on to all staff who appreciate your kind words. You are welcome back anytime!
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Review from Fiona K (Daughter of Resident) published on 15 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father recently spent two months in Northway House having respite care. I am writing to say how very much I appreciated the wonderful care which you provided for my father, throughout the time he spent with you. He always looked clean and well-cared for. He felt he had friends amongst the staff and
had nothing but the highest praise for their professional efficiency. He also enjoyed his interaction with other residents. He thought that the meals provided were excellent. During my frequent visits, I noticed a really good atmosphere in Northway House, where nothing seemed to be too much trouble. Help was always provided in a cheerful and chatty manner. This excellent attitude was apparent in every member of staff from the top all the way through. The house is well-appointed with a lovely and accessible garden. I noticed a high level of regard for safety. In my opinion, Northway House is a truly wonderful retirement home.
Reply from Jessica Webber, Manager at Northway House Residential Home
Thank you for this wonderful review, Fiona, your father was a pleasure to care for and with every interaction we had with you we have been met with kindness and respect.
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Review from Susan C (Daughter of Resident) published on 14 November 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Northway House was my fathers home and family for the past nearly 4 years. Northway has a great team of carers who looked after dad and cared for him giving dad the opportunity to remain as independent as he could be, but also making sure he had the right support and care when required. They all showed
great kindness.
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Review from Kim B (Friend of Resident) published on 27 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Northway House gave my friend the care and devoted attention she needed. My friend was in hospital on numerous occasions. She needed nursing care and Northway House welcomed her back from hospital so they could provide that care, of which they did until she passed away. They said it was her home and
the care she received was the utmost.
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Review from Raymond P (Nephew of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt died here in November, after the happiest years of her retirement. The care she received was second to none; I could not have asked for better. But this was not special treatment for her closing weeks, albeit she did require more one-to-one care. All the Northway House residents get it as a
matter of course, as and when it is needed. It has been so for the five years I've been associated with it. These are residents, not patients; but care, consideration and respect are paramount. My 3 "good" ratings do not imply any shortfall! But the building is what it is; for all that matters, the scores are excellent.
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Review from Michael (Nephew of Resident) published on 2 May 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My elderly Aunt moved into Northway House Residential Home at very short notice having become malnourished and no longer capable of looking after herself in her own home even with the support of carers. That was some 18months ago and thanks to the strong but discreet care and support provided she has
put on weight and is once again a happy and healthy 95 year old. I recognise as an old building Northway House may not suit everyone but it's ideal for my Aunt. She feels comfortable because the staff whilst supportive when necessary, allow her the independence she wants.
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Review from Anthony H (Brother-in-law of Resident) published on 24 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Over the last two years, my brother-in-law has been a resident at the care home mentioned above, in that time he has been very happy. Enjoyed the food and activities and has said many times its a home from home. He has always been clean and smart, and well presented.
A credit to the staff. I only hope
that I would be looked after so well should the circumstances arrive.
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Review from Christine P (Daughter of Resident) published on 7 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in Northway House for 2 years and 3 months until she passed away, she was 99 years and was very happy at all times. The care she received up until she passed away was excellent and a great help to me at all times, especially at the end. All the staff at Northway House are very professional
and carying and can't do enough for the residents.
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Current Review Score: 9.8 (9.778)

Overview of Review Score

The Review Score of 9.8 (9.778) out of 10 for Northway House Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.778 for Northway House Residential Home is calculated as follows: ( (125 Excellents x 5) + (11 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 144 Ratings = 4.778
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Northway House Residential Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Oct 2024

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Emma

Emma Breslan

Job Title: Registered Manager Joined: 2025

Emma is a highly experienced care professional with over 25 years in the care industry. She has achieved Outstanding ratings in previous care homes and was proud to be recognised in the Top 20 Care Homes in the UK awards. Known for her pure dedication to providing the highest possible standard of care, Emma has successfully managed and inspired some of the most effective and compassionate teams in the sector.


Originally from a small village in Devon, Emma comes from a proud military family background — her two sons both serve in the Army. In her spare time, she enjoys spending quality time with her grandchildren and making the most of family life.

Hannah

Hannah Vallance

Job Title: Deputy Manager Joined: 2025

Hannah has worked in care for six years, gaining experience across a variety of sectors, including learning disabilities, supported living, and dementia domiciliary care. She is passionate about making a positive difference in the lives of the people we support, as well as in the teams she manages.


Hannah takes pride in creating a caring and supportive environment where everyone feels valued and empowered.

Frequently Asked Questions about Northway House Residential Home

What types of Care is Northway House Residential Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Northway House Residential Home have?

There are 30 Single Rooms.

What are the Facilities & Services at Northway House Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Northway House Residential Home to the centre of Taunton?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Northway House Residential Home to verify any information. View our terms and conditions. Northway House Residential Home has an Enhanced Service - more info.