Care Homes Owned by Pebblestones Ltd

My loved one has been a resident since June 2024 when it became obvious, owing to Alzheimer's, it was not possible to care for her at home. In all that time her care at the Moorings has been exemplary. The staff are wonderful; nothing is too much trouble for them and they are always happy and cheerful. Visitors are accepted at any time and are always welcomed warmly. My loved one thinks of the Moorings as her home and she seems very happy there. The care staff are just like a family to her. This is a wonderful place; I do not know what we would have done without it.

I am kept informed by the staff as to my husband's welfare, who are all so caring. We are welcomed to arrive at any time and I really couldn't ask for more care for my much loved husband.

She seems more alert lately, not so sleepy as in the past.

Overall though it has been a positive experience.

The staff at Casterbridge Manor really shine here. From the friendly receptionist and availability of manager/nurses is easy. If there are concerns they are sensitively addressed and sort. The nursing team contact me if there are any medication changes or updates on general condition - I have P.O.A. Visitors are welcomed and often with a cup of tea! I feel my husband is safe here with effective care.

The big old building has been refreshed with new hard flooring and decorating in the past 18 months.

The home has a loving, calm and caring feeling. Looks clean and tidy. Made to feel welcome and at ease in the care my sister is having. Thank you for all your kindness towards my sister and her family, it means a lot to all of us, knowing she is being cared for so well gives us peace of mind!!!

Very pleased with everything. The staff are fantastic. Nothing too much trouble for them. Management very good. Good safety. Nothing to complain about. Food good, plenty of it. Plenty of drinks all day.

We are very happy with Dad's care. He is well looked after. We are encouraging him to get out of bed and he says he wants to more.

2. The cleanliness of her bedside tray is not up to standard - old dried food dried on.

My husband entered Casterbridge Manor care 2 years ago. He found it very hard to settle but with patience and understanding he settled in. He was a very active person and walked day and night but always there to help his companions. He suffered with his Alzheimers and was constantly struggling with life. The carers were helping him every day and gave him and myself care and love. He died peacefully.

Came to visit a dear friend at Casterbridge Manor, and from entering the home we was greeted with friendly staff, the home had a warm, welcoming feeling. The home was very clean, and my friend's room was very cosy and personalised. On our visit, we was offered tea and cake *homemade and delicious). This is our first visit there, and was very impressed by everything. Lovely home and staff. Whatever they are doing, keep it up; they are doing an excellent job.

On arriving at the home I was greeted by the receptionist who was very friendly and attentive she showed me to my mums room which was very light & airy. my mum looks the best she has looked in years! Mum was well looked after & reported the staff were very kind. I asked a staff member who I needed to speak with regarding Mum & finances, I was taken to the admin who assisted me with all my needs. I then met the manager & had a chat wtih her. She was very kind & caring. Thank you Casterbridge Manor.

My father was in Caterbridge Manor for the last 6 weeks of his life. He was suffering from a horrible skin cancer that had destroyed half of his face. He needed daily dressings. The staff at Caterbridge Manor treated him with absolute dignity and respect and looked after him very well for the last part of his very long life. As a family we were kept informed about Dad's care and very well looked after and during his passing.

Nan is always happy with the care staff and has a good relationship with them, they understand nan and what she wants or needs.

I am happy with the care and support. It is a lovely home, we always feel welcome, and the staff are lovely. We would recommend this home to anyone looking for a home.

The previous management that was in charge of the home when my dad first arrived was new and seemed extremely overwhelmed with the running of the home, which made the transition of Dad going from his home to being cared for by strangers very unsettling. But then the new manager who is currently here took over and everything changed, Dad settled in, communication between staff became so much better, their approach to Dad after training put in place by the new manager and with her superb knowledge and guidance, the whole atmosphere of the home changed. I am happy my dad is safe and cared for here, the staff are amazing, the manager even more so.

My dad is looked after really well. The home staff are very welcoming, friendly and helpful. The home has improved so much since Dad moved in. The rooms are kept really clean the food is very appetising, freshly cooked. The cook is very helpful to please everyone. All the staff and management have been amazing and you can see all the amazing changes.

Thank you so much for taking great care of my mum.

The care he has received since moving into the home has got better and better. They care for his wellbeing as well as all of his daily care. It has helped me see him settled now and as happy as he can be with dementia, which is down to the management and staff in the home.