Casterbridge Manor

She seems more alert lately, not so sleepy as in the past.

Overall though it has been a positive experience.

The staff at Casterbridge Manor really shine here. From the friendly receptionist and availability of manager/nurses is easy. If there are concerns they are sensitively addressed and sort. The nursing team contact me if there are any medication changes or updates on general condition - I have P.O.A. Visitors are welcomed and often with a cup of tea! I feel my husband is safe here with effective care.

The big old building has been refreshed with new hard flooring and decorating in the past 18 months.

2. The cleanliness of her bedside tray is not up to standard - old dried food dried on.

My husband entered Casterbridge Manor care 2 years ago. He found it very hard to settle but with patience and understanding he settled in. He was a very active person and walked day and night but always there to help his companions. He suffered with his Alzheimers and was constantly struggling with life. The carers were helping him every day and gave him and myself care and love. He died peacefully.

Came to visit a dear friend at Casterbridge Manor, and from entering the home we was greeted with friendly staff, the home had a warm, welcoming feeling. The home was very clean, and my friend's room was very cosy and personalised. On our visit, we was offered tea and cake *homemade and delicious). This is our first visit there, and was very impressed by everything. Lovely home and staff. Whatever they are doing, keep it up; they are doing an excellent job.

On arriving at the home I was greeted by the receptionist who was very friendly and attentive she showed me to my mums room which was very light & airy. my mum looks the best she has looked in years! Mum was well looked after & reported the staff were very kind. I asked a staff member who I needed to speak with regarding Mum & finances, I was taken to the admin who assisted me with all my needs. I then met the manager & had a chat wtih her. She was very kind & caring. Thank you Casterbridge Manor.

My father was in Caterbridge Manor for the last 6 weeks of his life. He was suffering from a horrible skin cancer that had destroyed half of his face. He needed daily dressings. The staff at Caterbridge Manor treated him with absolute dignity and respect and looked after him very well for the last part of his very long life. As a family we were kept informed about Dad's care and very well looked after and during his passing.

Mu husband received full nursing care for 3 and a half years. His care was gentle, respectful and kind as he was dependant on others for all movement, feeding and personal hygiene. He had an active brain and was enabled to join in activities, where possible. At all times, our family were encouraged to visit and welcomed with a smile from all staff members. I was fully informed of the details of his care, and felt free to discuss details of the care routine. I cannot thank them enough for all the kindness that I have been shown and the diligent and gentle care that my husband received.

My 92 year old father has received excellent palliative care from experience, caring medical staff and carers. No one could ask for more for their loved one. Always a warm welcome from the wide team and a crack cup of tea.

The love, the care, the compassion - unconditional to my mum and to her family. Thank you from the bottom of my heart.

I visited my nan for the first time on 23/11/2023 and upon arrival I was met with a warm friendly greeting. The home smelt beautiful and I was told it was hot spiced apple on sale for visitors, I brought a cup for myself and the lady on reception let me take one for my nan too, while I waited I read the events boards. It all sounded fantastic, a real fun filled month of Christmas. The lady on reception then also helped me to her room and was happy to answer my questions. Whilst visiting with Nan she told me how happy she was and that she is well looked after, I could see this for myself as she looked really well. A carer came in and spoke with Nan about the tea time menu and asked her what she would like. I thought this was really nice and still gives Nan the independence of choice and the evening's tea sounded lovely too. I am so pleased with the care my nan is receiving at Casterbridge Manor. It's a huge comfort to me and my family to know she is in good hands. Thank you all.

My dad has been moved down to palliative care floor from nursing floor. He appears to have more attention and better care. Nurse in charge every Saturday will come and talk to myself and Mum and we are offered a drink every week. Regular calls made to me from the palliative care team every Wednesday, as always asked for since Dad has been in. We are given updates without having to ask. So pleased Dad is being cared for on this floor now.

I found the first and following observations of the building and facilities to be modern and well-maintained with a lot of thought gone into the decor and equipment. The care staff from management to carers etc showed a very friendly and professional manner in all aspects. I was particularly impressed with the handling and administering of drugs and medication.

Thank you for the care and attention you gave my father in his time of need. His complex and changing needs were met with care and professionalism. I was always confident he was safe and looked after. Thank you for keeping me informed at those important times.

The management and care staff at Casterbridge Manor care home have been excellent. They have given our family the confidence in knowing our mother was in safe hands. The care and assistance provided by the staff has been invaluable to our Mother and family. Thank you.

I am always greeted with smiles and professionalism when visiting. It is difficult as I am visiting someone with dementia but he is always happy and contented. Enjoys his food. Sometimes may need a shave/haircut but mainly is always clean and presentable.

At first, my loved one felt very happy in this home and her care appeared good. It was disappointing that an accident happened that should have been and could have been avoided. Too many new, young staff who were not adequately trained so sadly care started to drop and this had to be reported, most were upheld. An illegal eviction followed due to issues being raised in a polite manner to home, no attempt to discuss and resolve issues, just go with 7 days then go. Illness followed which resulted in a hospital stay and tests etc and despite appearing concerned, an email was soon received stating loved one was not welcome back so loved one became homeless. As a direct result, an acute hospital bed is now being taken up by someone ready for discharge. My loved one is very distressed and unhappy desperate to leave the hospital. Thank you, Casterbridge Manor.

The standard of care in Casterbridge Manor Care Home is excellent in my experience. My partner is looked after very well and he is very contented. I am very happy with the way in which the staff carry out their duties and am very satisfied overall.