Casterbridge Lodge Reviews (5)
8.9
Casterbridge Lodge has a Review Score of 8.9 (8.946) out of 10, based on 4 reviews in the last 2 years.
Over all time Casterbridge Lodge has 5 reviews.
Review from D I (Friend of Resident) published on 13 December 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I recently visited Casterbridge Lodge and was thoroughly impressed by their exceptional care and welcoming atmosphere. The director's strong leadership fosters a nurturing community, where every resident feels valued and heard, creating a compassionate and professional environment from the moment you
arrive.
The manager deserves special praise for her outstanding management skills. She leads with empathy and efficiency, empowering staff to deliver personalized care. The manager's attention to detail ensures smooth operations, from tailored care plans to engaging activities that cater to diverse interests. Her approachable nature builds trust with both staff and families, instilling confidence in the high-quality care provided at Casterbridge Lodge. I highly recommend this care home to anyone seeking a compassionate and well-managed place for their loved ones.
The manager deserves special praise for her outstanding management skills. She leads with empathy and efficiency, empowering staff to deliver personalized care. The manager's attention to detail ensures smooth operations, from tailored care plans to engaging activities that cater to diverse interests. Her approachable nature builds trust with both staff and families, instilling confidence in the high-quality care provided at Casterbridge Lodge. I highly recommend this care home to anyone seeking a compassionate and well-managed place for their loved ones.
Reply from Chetan Borkhatria, Registered Provider at Casterbridge Lodge
Thank you for your kind words. We endeavour to ensure we do not compromise on the delivery of care for your loved ones. Will pass feedback onto the staff team.
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Review from James B (Husband of Resident) published on 25 November 2024
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My wife has been a resident for 1 year and has settled very well, due to the treatment by all the staff, she has become easier to look after. Myself and my family are always treated very well when visiting. This is such a comfort for a family going through a difficult period and knowing how well she
is being looked after in a safe environment with care and compassion.
Reply from Chetan Borkhatria, Registered Provider at Casterbridge Lodge
Thank you for your kind words. I am glad you are happy with the care and safety for your wife provided at the Lodge.
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Review from Rebecca S (Daughter of Resident) published on 22 November 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Outstanding care from a care home that really cares!
After a terrible experience at another local care home, Casterbridge Lodge was a definite breath of fresh air. Managers are visible and approachable at all times. Staff are patient, very kind and amazing at their jobs. The home is very clean and
After a terrible experience at another local care home, Casterbridge Lodge was a definite breath of fresh air. Managers are visible and approachable at all times. Staff are patient, very kind and amazing at their jobs. The home is very clean and
very well maintained. My father thrived at this home, eats well, and always has a drink within reach.
I really can't speak more highly of the home and its team. I could sit and watch and listen to interactions between staff, residents and the management team in the lounges all day, and it was always a thrill to witness staff dancing with residents and encouraging them to take part in activities and interactions with others.
The external areas of the home are also very well maintained, and residents were encouraged to go outside to sit under umbrellas during hot weather during the summer, where they were given ice lollies and ice creams to enjoy.
I really can't speak more highly of the home and its team. I could sit and watch and listen to interactions between staff, residents and the management team in the lounges all day, and it was always a thrill to witness staff dancing with residents and encouraging them to take part in activities and interactions with others.
The external areas of the home are also very well maintained, and residents were encouraged to go outside to sit under umbrellas during hot weather during the summer, where they were given ice lollies and ice creams to enjoy.
Reply from Chetan Borkhatria, Registered Provider at Casterbridge Lodge
Thank you for your kind words. We at Casterbridge Lodge strive to not compromise on the delivery of care for your loved ones.
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Review from Jackie B (Daughter of Resident) published on 16 October 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum has been at Casterbridge Lodge for more than a year now and she has settled in well thanks to the managers and staff who are very caring, friendly and supportive to my mum's (and my) needs. Nothing is too much trouble and I feel the staff have worked so hard to make it feel like a family, a home
that's well loved and are always keeping my mum feeling safe.
Reply from Chetan Borkhatria, Registered Provider at Casterbridge Lodge
Thank you for your review. We strive to ensure that we don't compromise on the delivery of care for your loved ones.
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Review from Barbara H (Wife of Resident) published on 28 February 2023
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My husband is treated with care, dignity and efficiency by all the staff in the home.
They are kind and caring not only to the residents but to their visitors too.
I can’t speak too highly of all aspects of his care from communication with me to his medical physical and personal needs.
He has settled
They are kind and caring not only to the residents but to their visitors too.
I can’t speak too highly of all aspects of his care from communication with me to his medical physical and personal needs.
He has settled
well interacting with the staff who always have a ready smile and give encouragement with humour and patience at all times.
Reply from Chetan Borkhatria, Registered Provider at Casterbridge Lodge
Thank you for your feedback. It's greatly appreciated and motivates the team.
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Current Review Score: 8.9 (8.946)
Overview of Review Score
The Review Score of 8.9 (8.946) out of 10 for Casterbridge Lodge is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.
- The score for the number of positive Reviews is 3.9 out of 5 from 4 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Casterbridge Lodge is calculated as follows: ( (48 Excellents x 5) ) ÷ 48 Ratings = 5
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.946 Points relating to the number of positive Reviews for Casterbridge Lodge is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
- 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
- 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7. 4 Positive Reviews ÷ 7 = 0.571
- When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
