Pebblestones Ltd in Dorset | 2 Care Homes

Review of
Casterbridge Manor
from M B (Wife of Resident) published on 17 March 2025 Submitted via Postal Card • Report

Overall Experience

Mu husband received full nursing care for 3 and a half years. His care was gentle, respectful and kind as he was dependant on others for all movement, feeding and personal hygiene. He had an active brain and was enabled to join in activities, where possible. At all times, our family were encouraged

to visit and welcomed with a smile from all staff members. I was fully informed of the details of his care, and felt free to discuss details of the care routine. I cannot thank them enough for all the kindness that I have been shown and the diligent and gentle care that my husband received.

Reply from Chetan Borkhatria, Registered Provider at Casterbridge Manor

Thank you for your kind words and will pass onto to our staff team. We strive to ensure that we don't compromise on the delivery of care for your loved ones.

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Review of
Casterbridge Lodge
from D I (Friend of Resident) published on 13 December 2024 Submitted via Website • Report

Overall Experience

I recently visited Casterbridge Lodge and was thoroughly impressed by their exceptional care and welcoming atmosphere. The director's strong leadership fosters a nurturing community, where every resident feels valued and heard, creating a compassionate and professional environment from the moment you

arrive.
The manager deserves special praise for her outstanding management skills. She leads with empathy and efficiency, empowering staff to deliver personalized care. The manager's attention to detail ensures smooth operations, from tailored care plans to engaging activities that cater to diverse interests. Her approachable nature builds trust with both staff and families, instilling confidence in the high-quality care provided at Casterbridge Lodge. I highly recommend this care home to anyone seeking a compassionate and well-managed place for their loved ones.

Reply from Chetan Borkhatria, Registered Provider at Casterbridge Lodge

Thank you for your kind words. We endeavour to ensure we do not compromise on the delivery of care for your loved ones. Will pass feedback onto the staff team.

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Review of
Casterbridge Manor
from Sally M (Daughter of Resident) published on 25 November 2024 Submitted via Postal Card • Report

Overall Experience

My 92 year old father has received excellent palliative care from experience, caring medical staff and carers. No one could ask for more for their loved one. Always a warm welcome from the wide team and a crack cup of tea.

Reply from Chetan Borkhatria, Registered Provider at Casterbridge Manor

Thank you for your kind words. This is a credit to the team for the hard work they carry out for the delivery of care to your loved ones.

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Review of
Casterbridge Lodge
from James B (Husband of Resident) published on 25 November 2024 Submitted via Postal Card • Report

Overall Experience

My wife has been a resident for 1 year and has settled very well, due to the treatment by all the staff, she has become easier to look after. Myself and my family are always treated very well when visiting. This is such a comfort for a family going through a difficult period and knowing how well she

is being looked after in a safe environment with care and compassion.

Reply from Chetan Borkhatria, Registered Provider at Casterbridge Lodge

Thank you for your kind words. I am glad you are happy with the care and safety for your wife provided at the Lodge.

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Review of
Casterbridge Lodge
from Rebecca S (Daughter of Resident) published on 22 November 2024 Submitted via Website • Report

Overall Experience

Outstanding care from a care home that really cares!
After a terrible experience at another local care home, Casterbridge Lodge was a definite breath of fresh air. Managers are visible and approachable at all times. Staff are patient, very kind and amazing at their jobs. The home is very clean and

very well maintained. My father thrived at this home, eats well, and always has a drink within reach.
I really can't speak more highly of the home and its team. I could sit and watch and listen to interactions between staff, residents and the management team in the lounges all day, and it was always a thrill to witness staff dancing with residents and encouraging them to take part in activities and interactions with others.
The external areas of the home are also very well maintained, and residents were encouraged to go outside to sit under umbrellas during hot weather during the summer, where they were given ice lollies and ice creams to enjoy.

Reply from Chetan Borkhatria, Registered Provider at Casterbridge Lodge

Thank you for your kind words. We at Casterbridge Lodge strive to not compromise on the delivery of care for your loved ones.

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Review of
Casterbridge Manor
from J P (Daughter of Resident) published on 25 October 2024 Submitted via Postal Card • Report

Overall Experience

The love, the care, the compassion - unconditional to my mum and to her family. Thank you from the bottom of my heart.

Reply from Chetan Borkhatria, Registered Provider at Casterbridge Manor

Thank you for the wonderful words. Team Casterbridge Manor are exceptional and strive to ensure there's no compromising on the delivery of care for your loved ones.

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Review of
Casterbridge Lodge
from Jackie B (Daughter of Resident) published on 16 October 2024 Submitted via Website • Report

Overall Experience

My mum has been at Casterbridge Lodge for more than a year now and she has settled in well thanks to the managers and staff who are very caring, friendly and supportive to my mum's (and my) needs. Nothing is too much trouble and I feel the staff have worked so hard to make it feel like a family, a home

that's well loved and are always keeping my mum feeling safe.

Reply from Chetan Borkhatria, Registered Provider at Casterbridge Lodge

Thank you for your review. We strive to ensure that we don't compromise on the delivery of care for your loved ones.

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Review of
Casterbridge Manor
from Hailey M (Granddaughter of Resident) published on 6 December 2023 Submitted via Website • Report

Overall Experience

I visited my nan for the first time on 23/11/2023 and upon arrival I was met with a warm friendly greeting. The home smelt beautiful and I was told it was hot spiced apple on sale for visitors, I brought a cup for myself and the lady on reception let me take one for my nan too, while I waited I read

the events boards. It all sounded fantastic, a real fun filled month of Christmas. The lady on reception then also helped me to her room and was happy to answer my questions. Whilst visiting with Nan she told me how happy she was and that she is well looked after, I could see this for myself as she looked really well. A carer came in and spoke with Nan about the tea time menu and asked her what she would like. I thought this was really nice and still gives Nan the independence of choice and the evening's tea sounded lovely too. I am so pleased with the care my nan is receiving at Casterbridge Manor. It's a huge comfort to me and my family to know she is in good hands. Thank you all.

Reply from Chetan Borkhatria, Registered Provider at Casterbridge Manor

Thank you for your review, I am glad you have the comfort that your loved one is in good hands.

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Review of
Casterbridge Manor
from L E (Daughter of Resident) published on 11 October 2023 Submitted via Postal Card • Report

Overall Experience

My dad has been moved down to palliative care floor from nursing floor. He appears to have more attention and better care. Nurse in charge every Saturday will come and talk to myself and Mum and we are offered a drink every week. Regular calls made to me from the palliative care team every Wednesday,

as always asked for since Dad has been in. We are given updates without having to ask. So pleased Dad is being cared for on this floor now.

Reply from Chetan Borkhatria, Registered Provider at Casterbridge Manor

Thank you for your review. We are glad that you are happy with the care delivered to your dad. We try not to compromise on the delivery of care.

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Review of
Casterbridge Manor
from Alex G (Husband of Resident) published on 18 August 2023 Submitted via Postal Card • Report

Overall Experience

I found the first and following observations of the building and facilities to be modern and well-maintained with a lot of thought gone into the decor and equipment. The care staff from management to carers etc showed a very friendly and professional manner in all aspects. I was particularly impressed

with the handling and administering of drugs and medication.

Reply from Chetan Borkhatria, Registered Provider at Casterbridge Manor

Thank you for your review. We endeavour not to compromise on the delivery of care for your loved ones.

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Review of
Casterbridge Manor
from Benjamin B (Son of Resident) published on 17 August 2023 Submitted via Postal Card • Report

Overall Experience

Thank you for the care and attention you gave my father in his time of need. His complex and changing needs were met with care and professionalism. I was always confident he was safe and looked after. Thank you for keeping me informed at those important times.

Reply from Chetan Borkhatria, Registered Provider at Casterbridge Manor

Thank you for your review. We endeavour to ensure we don't compromise on the delivery of care for your loved one.

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Food & Drink
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Review of
Casterbridge Manor
from Eric D (Son of Resident) published on 7 August 2023 Submitted via Postal Card • Report

Overall Experience

The management and care staff at Casterbridge Manor care home have been excellent. They have given our family the confidence in knowing our mother was in safe hands. The care and assistance provided by the staff has been invaluable to our Mother and family. Thank you.

Reply from Chetan Borkhatria, Registered Provider at Casterbridge Manor

Thank you for your review.
We aim to ensure that we don't compromise on the delivery of care needs for all loved ones.

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Review of
Casterbridge Manor
from J F (Wife of Resident) published on 30 May 2023 Submitted via Postal Card • Report

Overall Experience

Despite his very high care needs, carers have made a really good effort to understand and anticipate these needs, fully involving him and myself in any decisions regarding his care and well-being. I feel that he is safe at Casterbridge Manor Care Home and is treated with dignity and respect. Nursing

staff are efficient and kind, recognising his issues with cognition and severe incapacity physically.
Management are readily available and keen to ensure that any possible issues are anticipated/resolved. Appears to be a happy environment reflected in general atmosphere.

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Review of
Casterbridge Manor
from I S (Wife of Resident) published on 20 April 2023 Submitted via Postal Card • Report

Overall Experience

I am always greeted with smiles and professionalism when visiting. It is difficult as I am visiting someone with dementia but he is always happy and contented. Enjoys his food. Sometimes may need a shave/haircut but mainly is always clean and presentable.

Reply from Chetan Borkhatria, Registered Provider at Casterbridge Manor

Thank you for the review. We try and ensure all our residents' care needs are met and are happy living at Casterbridge Manor.

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Review of
Casterbridge Lodge
from Barbara H (Wife of Resident) published on 28 February 2023 Submitted via Website • Report

Overall Experience

My husband is treated with care, dignity and efficiency by all the staff in the home.
They are kind and caring not only to the residents but to their visitors too.
I can’t speak too highly of all aspects of his care from communication with me to his medical physical and personal needs.
He has settled

well interacting with the staff who always have a ready smile and give encouragement with humour and patience at all times.

Reply from Chetan Borkhatria, Registered Provider at Casterbridge Lodge

Thank you for your feedback. It's greatly appreciated and motivates the team.

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Review of
Casterbridge Manor
from T W (Daughter of Resident) published on 9 November 2022 Submitted via Website • Report

Overall Experience

At first, my loved one felt very happy in this home and her care appeared good. It was disappointing that an accident happened that should have been and could have been avoided. Too many new, young staff who were not adequately trained so sadly care started to drop and this had to be reported, most

were upheld. An illegal eviction followed due to issues being raised in a polite manner to home, no attempt to discuss and resolve issues, just go with 7 days then go. Illness followed which resulted in a hospital stay and tests etc and despite appearing concerned, an email was soon received stating loved one was not welcome back so loved one became homeless. As a direct result, an acute hospital bed is now being taken up by someone ready for discharge. My loved one is very distressed and unhappy desperate to leave the hospital. Thank you, Casterbridge Manor.

Reply from Chetan Borkhatria, Registered Provider at Casterbridge Manor

Thank you for the review. At Casterbridge Manor we strive to ensure we deliver the best possible care to all our residents. Unfortunately, we couldn't meet your loved one's care needs hence the notice served.

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Review of
Casterbridge Manor
from Paul B (Civil Partner of Resident) published on 17 January 2022 Submitted via Postal Card • Report

Overall Experience

The standard of care in Casterbridge Manor Care Home is excellent in my experience. My partner is looked after very well and he is very contented. I am very happy with the way in which the staff carry out their duties and am very satisfied overall.

Reply from Chetan Borkhatria, Registered Provider at Casterbridge Manor

Thank you very much for your kind words. We strive to improve and your feedback is much appreciated.

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Review of
Casterbridge Manor
from S M (Daughter of Resident) published on 7 May 2020 Submitted via Website • Report

Overall Experience

My mother was extremely frail when she went into Casterbridge after being in the hospital. She was treated with great dignity and kindness by all the staff. The home is well managed, clean and adheres to good hygiene standards. The local area is lovely, and there's a garden that residents can spend

time in, although unfortunately, Mum wasn't well enough to do that. The kindness and support Mum and our family got during her final days is something that will stay with me forever; I cannot express how much that meant to us. Mum had been in a lot of pain before going into Casterbridge, but the medical attention was very good, and her pain was controlled, including at the end. When we clap for carers now; I always think of the staff at this home.

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Review of
Casterbridge Manor
from Pamela F (Wife of Resident) published on 21 August 2019 Submitted via Postal Card • Report

Overall Experience

All members of staff give 110%. Nothing is too much trouble.
Lost my husband on the 10/08/2019 at the care home, everyone very helpful and comforting. Well done Casterbridge Manor.

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Review of
Casterbridge Manor
from Anne J (Daughter of Resident) published on 12 March 2019 Submitted via Website • Report

Overall Experience

My father, who was over 100 years old was looked after here for nearly four weeks initially needing just residential care, but soon nursing care until he passed. Almost as soon as he arrived, he became more relaxed due to the care and attention and as the burden of his care was lifted from his 93-year-old

wife. The staff in both the residential and nursing sections were amazing, friendly efficient and very caring both for my father and myself and my mother when we visited. Towards the end, we were there every day and often overnight and the care and support for us all during this difficult stage was outstanding. Both my mother and I could not have wished for a better place for my father’s final days.

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Care Homes Owned by Pebblestones Ltd in Dorset

Pebblestones Ltd Locations in Dorset (2)

Pebblestones Ltd Reviews in Dorset (25)

Casterbridge Manor

Casterbridge Lodge

Casterbridge Manor

Casterbridge Lodge

Casterbridge Lodge

Casterbridge Manor

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Casterbridge Manor

Casterbridge Manor

Casterbridge Manor

Casterbridge Manor

Casterbridge Manor

Casterbridge Manor

Casterbridge Manor

Casterbridge Lodge

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