Care Homes Owned by Pebblestones Ltd in Dorset

to visit and welcomed with a smile from all staff members. I was fully informed of the details of his care, and felt free to discuss details of the care routine. I cannot thank them enough for all the kindness that I have been shown and the diligent and gentle care that my husband received.

arrive.
The manager deserves special praise for her outstanding management skills. She leads with empathy and efficiency, empowering staff to deliver personalized care. The manager's attention to detail ensures smooth operations, from tailored care plans to engaging activities that cater to diverse interests. Her approachable nature builds trust with both staff and families, instilling confidence in the high-quality care provided at Casterbridge Lodge. I highly recommend this care home to anyone seeking a compassionate and well-managed place for their loved ones.

is being looked after in a safe environment with care and compassion.

very well maintained. My father thrived at this home, eats well, and always has a drink within reach.
I really can't speak more highly of the home and its team. I could sit and watch and listen to interactions between staff, residents and the management team in the lounges all day, and it was always a thrill to witness staff dancing with residents and encouraging them to take part in activities and interactions with others.
The external areas of the home are also very well maintained, and residents were encouraged to go outside to sit under umbrellas during hot weather during the summer, where they were given ice lollies and ice creams to enjoy.

that's well loved and are always keeping my mum feeling safe.

the events boards. It all sounded fantastic, a real fun filled month of Christmas. The lady on reception then also helped me to her room and was happy to answer my questions. Whilst visiting with Nan she told me how happy she was and that she is well looked after, I could see this for myself as she looked really well. A carer came in and spoke with Nan about the tea time menu and asked her what she would like. I thought this was really nice and still gives Nan the independence of choice and the evening's tea sounded lovely too. I am so pleased with the care my nan is receiving at Casterbridge Manor. It's a huge comfort to me and my family to know she is in good hands. Thank you all.

as always asked for since Dad has been in. We are given updates without having to ask. So pleased Dad is being cared for on this floor now.

with the handling and administering of drugs and medication.

staff are efficient and kind, recognising his issues with cognition and severe incapacity physically.
Management are readily available and keen to ensure that any possible issues are anticipated/resolved. Appears to be a happy environment reflected in general atmosphere.

well interacting with the staff who always have a ready smile and give encouragement with humour and patience at all times.

were upheld. An illegal eviction followed due to issues being raised in a polite manner to home, no attempt to discuss and resolve issues, just go with 7 days then go. Illness followed which resulted in a hospital stay and tests etc and despite appearing concerned, an email was soon received stating loved one was not welcome back so loved one became homeless. As a direct result, an acute hospital bed is now being taken up by someone ready for discharge. My loved one is very distressed and unhappy desperate to leave the hospital. Thank you, Casterbridge Manor.

time in, although unfortunately, Mum wasn't well enough to do that. The kindness and support Mum and our family got during her final days is something that will stay with me forever; I cannot express how much that meant to us. Mum had been in a lot of pain before going into Casterbridge, but the medical attention was very good, and her pain was controlled, including at the end. When we clap for carers now; I always think of the staff at this home.

wife. The staff in both the residential and nursing sections were amazing, friendly efficient and very caring both for my father and myself and my mother when we visited. Towards the end, we were there every day and often overnight and the care and support for us all during this difficult stage was outstanding. Both my mother and I could not have wished for a better place for my father’s final days.