Northway House Residential Home

96/98 Kingston Road, Taunton TA2 7SN
Review Us
9.6 23 Reviews
  • Northway House Residential Home, Taunton
Welcome to Northway House Residential Home – a lovely, welcoming place that truly feels like home. Conveniently located on the outskirts of Taunton town centre, Northway House offers residential care, respite, and day care in a friendly, supportive environment.

Set in a charming Victorian property, Northway House features comfortable en-suite bedrooms, cosy lounges, a dining room, and a bright conservatory. A passenger lift provides easy access throughout the home.

Extremely caring staff and an experienced senior team ensure every resident enjoys dignity, privacy, and a fulfilling lifestyle.

Life at Northway House is full of joy and engagement, with themed nights, special events, and a wide range of activities both in-house and within the local community – there is always something exciting happening.

Residents enjoy nutritious, delicious meals prepared by the kitchen team, while the housekeeping team maintains a clean, safe, and comfortable environment.

Northway House creates a happy, vibrant, and homely community where every resident can thrive.

Care Provided by Northway House Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1400
  • Self-Funded Residential Dementia Care: £1300 – £1350
  • RESPITE Self-Funded Residential Care: £1200 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1300

Fees generally exclude hairdressing, podiatry, newspapers, taxis to appointments, telephone in room fixed fee per month. There may bee other so please ask.

The price(s) shown are provided by the care home. Contact Northway House Residential Home for full pricing details and T&Cs.

Contact Northway House Residential Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Northway House Residential Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Hannah Vallance (Deputy Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (29)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (29)

Visiting

  • Northway house has no Visiting restrictions .

Parking

  • Northway House has a car park at the front of the home next to the entrance and the rear of the home via Arnold Close .

Northway House Residential Home Reviews (23)

9.6

Northway House Residential Home has a Review Score of 9.6 (9.595) out of 10, based on 13 reviews in the last 2 years.
Over all time Northway House Residential Home has 23 reviews.

Overall Experience
  • 18
  • 4
  • 0
  • 1
  • 0
Date Published
  • 23
  • 3
  • 11
  • 13
  • 10
Reviewer Connection to Northway House Residential Home
  • 8
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 23, showing 21-23
Review from Anthony H (Brother-in-law of Resident) published on 24 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Over the last two years, my brother-in-law has been a resident at the care home mentioned above, in that time he has been very happy. Enjoyed the food and activities and has said many times its a home from home. He has always been clean and smart, and well presented.
A credit to the staff. I only hope
that I would be looked after so well should the circumstances arrive.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine P (Daughter of Resident) published on 7 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in Northway House for 2 years and 3 months until she passed away, she was 99 years and was very happy at all times. The care she received up until she passed away was excellent and a great help to me at all times, especially at the end. All the staff at Northway House are very professional
and carying and can't do enough for the residents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Terry O (Son of Resident) published on 9 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Warm/clean, very approachable staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.595)

Overview of Review Score

The Review Score of 9.6 (9.595) out of 10 for Northway House Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.795 for Northway House Residential Home is calculated as follows: ( (137 Excellents x 5) + (11 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 156 Ratings = 4.795
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Northway House Residential Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Oct 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

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Meet the Team (4)

Hannah

Hannah Vallance

Job Title: Home Manager Joined: 2025

Hannah joined the team originally as Deputy Manager and, through her commitment and leadership, was promoted internally to the role of Manager. With six years of experience in the care sector, Hannah has developed a broad range of knowledge across learning disabilities, supported living, and dementia domiciliary care.


Hannah is passionate about delivering high-quality, person-centred support and is committed to making a positive difference in the lives of the people we support. She also takes great pride in leading and developing her team, fostering a supportive and inclusive environment where both colleagues and individuals feel valued, respected, and empowered.

Ashleigh

Ashleigh

Job Title: Deputy Manager Joined: 2025

Ashleigh originally joined the team in a Senior role and, through her dedication, professionalism, and strong leadership skills, progressed internally to the role of Deputy Manager. Throughout her time with the service, she consistently demonstrated the qualities needed to support both the team and the people we care for.


With an extensive background in nursing care, Ashleigh brings a wealth of experience and knowledge to the team. She is passionate about delivering high-quality, person-centred support and takes pride in helping to create a positive, caring environment where both colleagues and individuals feel supported, valued, and empowered.

Becky Adams

Becky Adams L

Job Title: Senior Health Care Assistant Joined: 2025

Becky joined the team as a Care Assistant and, through her dedication, experience, and commitment to delivering high-quality care, was promoted to Senior Healthcare Assistant in Spring 2025.


With 15 years of experience across nursing and residential care, Becky brings a wealth of knowledge to her role, particularly in dementia care, end-of-life support, and person-centred care. As the team’s Manual Handling Lead, she plays an important role in promoting safe practice and supporting colleagues to deliver the highest standards of care. Becky is passionate about making a positive difference and takes pride in providing compassionate, dignified support to those in our care.

Sneha

Sneha

Job Title: Senior Health Care Assistant Joined: 2023

Sneha joined the team in 2023 from another care home within the company and, through her dedication, compassion, and commitment to high-quality care, progressed into a Senior role.


With experience in residential dementia care, Sneha is known for her warm and friendly approach, building strong and positive relationships with both the people we support and their family members. She is passionate about delivering high-quality, person-centred care and is committed to always doing the right thing to ensure individuals are treated with dignity, respect, and compassion. Sneha’s positive attitude and caring nature make her a valued and trusted member of the team.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Northway House Residential Home to verify any information. View our terms and conditions. Northway House Residential Home has an Enhanced Service - more info.