Portcullis House

Our aunt is extremely happy in Portcullis Care Home

Mother-in-law has been at Portcullis House for a few years. Excellent management and running of the home. All staff really lovely. We are kept informed of Mother-in-law's health with frequent emails. It has been hard during the pandemic but we are just glad she is at Portcullis being kept safe and well. More importantly, loved. Thanks to all the staff.

Very good staff. Needs more fresh air let in! Not much info given as to activities that my husband does? Need to know more about how he is and what he does all day?

Putting a loved one into a care home can be very traumatic, especially when they are unable to communicate themselves. However, the staff at Portcullis supported us and gave us confidence that Dad was going to be well cared for and happy. We are so pleased that he has settled well and is obviously being helped during a difficult time for all of us. They have been excellent communicators, friendly, professional and kind.

The care given to my mother was excellent. The carers were always kind and considerate to my mother and her visiting relatives. Whenever she was ill or needed medical assistance, they were always quick to respond. She was always happy and contented with every aspect of the home, enjoyed any days out that were organised and treats provided in house. Thank you.

Mum has stayed at Portcullis House for the last 7 months. I am so pleased she is here. Mum is very happy and has nothing but praise for the lovely staff. It has been a very hard time for everyone. We can only thank all the staff for the care and attention they give.

Portcullis House staff have become an extended part of our family life and we highly recommend and value the team.

Portcullis House is a care home with a capital C in care. My mum is looked after with the most care and understanding that l could possibly wish for. As soon as you walk through the door you can feel the warmth from everyone who works there. There is nothing they won't do to make my mum's stay a pleasure. I receive regular updates on how's she's doing and if l need a chat there is always a friendly voice on the other end of the phone. Can't fault the home at all we were so lucky to find a room when she needed one.

All my worries and concerns about my Auntie moving into a care facility were completely alleviated on day 1 by the wonderful Carers and staff at Portcullis House. Right from the offset, everything was explained so clearly. Communication on all aspects of my Auntie’s care, in particular with regards to Covid, is superb, and they are always happy to receive my calls and emails. My Auntie has flourished since she moved here 6 months ago, the staff’s patience and understanding of her condition and quirks is what you would hope from another family member. I highly recommend Portcullis House for all levels of care.

I came to visit my mum for the 1st time since Feb due to lockdown, I was met by a nice lady carer who took my temperature and kitted me out in PPE, as I hadn't seen mum for so long I was concerned how she would be, but when she came out she looked so well and she was extremely happy. We had a great 45 mins and I left happy that mum was happy being cared for thank you Portcullis House.

My beloved husband of 57 years has settled well in his new environment, giving me peace of heart and mind for the first time ever on having to leave his care in hands other than mine. Thank you Portcullis House and all involved.

We could not have found a better residential home for my sister.

On visiting the care home for the first time I was extremely impressed with the support and professionalism of the manager and care staff involved with the care of my father with his dementia. Having not seen my father for many years this first meeting was handled with care, laughter and love and I can't thank the staff enough for the happy outcome. I have absolute respect for the job they do.

Have only visited a few times but the staff are very friendly and helpful. They seem to care for the residents well and are kind. The place is very well kept and has a good atmosphere.

When myself and my family needed help the staff were there for us and nothing is too much trouble.

Nice airy home in a nice setting with well-maintained gardens and buildings. Inside the home is well laid out and always clean and tidy. The staff are excellent and are always pleasant and helpful and really care for the residents.

My father attended one weeks respite. This was his first experience of this. He is 89 with vascular dementia. I am very grateful for the care he received. The staff demonstrated extreme kindness, care and reassurance. He appeared to receive excellent personal care and enjoyed the social contact, which has been sadly lacking in his own home. He was disturbed by some behaviour and demands of other severely sick residents who had complex needs. This was the only negative of his first week of care in a residential setting. Thank you to Portcullis House and staff.

Portcullis is a very welcoming place. The staff are extremely kind and helpful, not only to the residents but to visitors and close family. When my husband was ill and needed to go to hopsital the paramedics were very complimentary of the efficiency of the home in dealing with him. There are some small issues but if I mention they are dealt with and on the whole, I think it is a very pleasant and happy place for him.

Dad went to stay at Portcullis House for rehabilitation before returning home following a stay in the hospital. Unfortunately, a few days later he fell ill with an unrelated illness. The care he received from the staff at the Home was excellent, and we felt assured that he was in good hands. He recovered following a course of medication and is now fighting fit again. The respite rooms are small but adequate for the residents' needs and are kept clean and tidy. He was delighted with the quality of the food and care he received and would be more than happy to go back to Portcullis House again for respite care.

The care home is large which gives residents room to move about and this is a good thing because less room to move about can cause residents to become moody.