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Portcullis House

The Embankment, Langport, Somerset TA10 9RZ
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Portcullis House, Langport
Portcullis House, Langport
Portcullis House, Langport

Portcullis House, based in Langport, has built up a modern care service by focusing on quality and person-centred provisions, within a homely and welcoming atmosphere where residents are supported in remaining active and independent.

The home has been purpose-built and caters for many specialist needs, including dementia care, which has been made possible thanks to strong training and investment.

Care Provided by Portcullis House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,280From £1,280
Residential Dementia CareFrom £1,280From £1,280

Portcullis House fees start from £1,280 per week, adjusted to individual care requirements.

Contact Portcullis House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Nicola Daykin (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (4)

Portcullis House Reviews (41)

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9.4

Portcullis House has a Review Score of 9.4 (9.362) out of 10, based on 12 reviews in the last 2 years. Over all time Portcullis House has 41 reviews.

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Showing 41 reviews matching selected criteria
Review from D M (Niece of Resident) published on 13 July 2022 Submitted via Postal Card
Overall Experience

Our aunt is extremely happy in Portcullis Care Home

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Review from Sue C (Daughter-in-law of Resident) published on 15 June 2022 Submitted via Postal Card
Overall Experience

Mother-in-law has been at Portcullis House for a few years. Excellent management and running of the home. All staff really lovely. We are kept informed of Mother-in-law's health with frequent emails. It has been hard during the pandemic but we are just glad she is at Portcullis being kept safe and well. More importantly, loved. Thanks to all the staff.

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Review from L L (Wife of Resident) published on 15 June 2022 Submitted via Postal Card
Overall Experience

Very good staff. Needs more fresh air let in! Not much info given as to activities that my husband does? Need to know more about how he is and what he does all day?

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Review from Jo M (Daughter of Resident) published on 7 June 2022 Submitted via Postal Card
Overall Experience

Putting a loved one into a care home can be very traumatic, especially when they are unable to communicate themselves. However, the staff at Portcullis supported us and gave us confidence that Dad was going to be well cared for and happy. We are so pleased that he has settled well and is obviously being helped during a difficult time for all of us. They have been excellent communicators, friendly, professional and kind.

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Review from M R (Son of Resident) published on 14 February 2022 Submitted via Postal Card
Overall Experience

The care given to my mother was excellent. The carers were always kind and considerate to my mother and her visiting relatives. Whenever she was ill or needed medical assistance, they were always quick to respond. She was always happy and contented with every aspect of the home, enjoyed any days out that were organised and treats provided in house. Thank you.

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Review from Liz S (Daughter of Resident) published on 9 April 2021 Submitted via Postal Card
Overall Experience

Mum has stayed at Portcullis House for the last 7 months. I am so pleased she is here. Mum is very happy and has nothing but praise for the lovely staff. It has been a very hard time for everyone. We can only thank all the staff for the care and attention they give.

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Review from Susan C (Daughter of Resident) published on 31 March 2021 Submitted via Website
Overall Experience
My mother has been a resident at Portcullis House for a number of years now and as a family, we are extremely pleased with the level of care and support she receives and even more so in the last year (2020) as due to national lockdowns we were not able to visit and be part of her life as much as we would wish. The staff make me feel most welcome and are very accommodating if I need to talk about any concerns or need any advice etc. As for my mother, she’s always smiling and happy when we visit and is very contented and happy with all the members of staff that interact with her.

Portcullis House staff have become an extended part of our family life and we highly recommend and value the team.

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Review from Alison R (Daughter of Resident) published on 29 March 2021 Submitted via Website
Overall Experience

Portcullis House is a care home with a capital C in care. My mum is looked after with the most care and understanding that l could possibly wish for. As soon as you walk through the door you can feel the warmth from everyone who works there. There is nothing they won't do to make my mum's stay a pleasure. I receive regular updates on how's she's doing and if l need a chat there is always a friendly voice on the other end of the phone. Can't fault the home at all we were so lucky to find a room when she needed one.

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Review from Vikki B (Niece of Resident) published on 29 March 2021 Submitted via Website
Overall Experience

All my worries and concerns about my Auntie moving into a care facility were completely alleviated on day 1 by the wonderful Carers and staff at Portcullis House. Right from the offset, everything was explained so clearly. Communication on all aspects of my Auntie’s care, in particular with regards to Covid, is superb, and they are always happy to receive my calls and emails. My Auntie has flourished since she moved here 6 months ago, the staff’s patience and understanding of her condition and quirks is what you would hope from another family member. I highly recommend Portcullis House for all levels of care.

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Review from C H (Daughter of Resident) published on 24 September 2020 Submitted via Postal Card
Overall Experience

I came to visit my mum for the 1st time since Feb due to lockdown, I was met by a nice lady carer who took my temperature and kitted me out in PPE, as I hadn't seen mum for so long I was concerned how she would be, but when she came out she looked so well and she was extremely happy. We had a great 45 mins and I left happy that mum was happy being cared for thank you Portcullis House.

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Review from B B (Wife of Resident) published on 4 December 2019 Submitted via Postal Card
Overall Experience
A delightful home from home delivering warmth and caring of a high standard by lovely staff where nothing is too much trouble and all questions answered.

My beloved husband of 57 years has settled well in his new environment, giving me peace of heart and mind for the first time ever on having to leave his care in hands other than mine. Thank you Portcullis House and all involved.

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Review from W G (Sister of Resident) published on 20 June 2019 Submitted via Postal Card
Overall Experience
We feel as a family that my sister is being well cared for at Portcullis House with all staff showing care and friendship to both resident and family - nothing is too much trouble for them.
The Activities Team have a very clever way of involving those residents who wish to participate and keep their attention for maybe an hour taking part in a quiz or simply talking about the past.
Portcullis House is blessed with an excellent staff who all work together.

We could not have found a better residential home for my sister.

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Review from S G (Daughter of Resident) published on 6 June 2019 Submitted via Postal Card
Overall Experience

On visiting the care home for the first time I was extremely impressed with the support and professionalism of the manager and care staff involved with the care of my father with his dementia. Having not seen my father for many years this first meeting was handled with care, laughter and love and I can't thank the staff enough for the happy outcome. I have absolute respect for the job they do.

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Review from M A (Sister of Resident) published on 6 June 2019 Submitted via Postal Card
Overall Experience

Have only visited a few times but the staff are very friendly and helpful. They seem to care for the residents well and are kind. The place is very well kept and has a good atmosphere.

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Review from Susan P (Daughter of Resident) published on 31 May 2019 Submitted via Postal Card
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When myself and my family needed help the staff were there for us and nothing is too much trouble.

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Review from Nicola F (Daughter of Resident) published on 1 March 2019 Submitted via Postal Card
Overall Experience

Nice airy home in a nice setting with well-maintained gardens and buildings. Inside the home is well laid out and always clean and tidy. The staff are excellent and are always pleasant and helpful and really care for the residents.

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Review from Wendy D (Daughter of Resident) published on 14 December 2018 Submitted via Postal Card
Overall Experience

My father attended one weeks respite. This was his first experience of this. He is 89 with vascular dementia. I am very grateful for the care he received. The staff demonstrated extreme kindness, care and reassurance. He appeared to receive excellent personal care and enjoyed the social contact, which has been sadly lacking in his own home. He was disturbed by some behaviour and demands of other severely sick residents who had complex needs. This was the only negative of his first week of care in a residential setting. Thank you to Portcullis House and staff.

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Review from Caroline L (Wife of Resident) published on 29 January 2018 Submitted via Postal Card
Overall Experience

Portcullis is a very welcoming place. The staff are extremely kind and helpful, not only to the residents but to visitors and close family. When my husband was ill and needed to go to hopsital the paramedics were very complimentary of the efficiency of the home in dealing with him. There are some small issues but if I mention they are dealt with and on the whole, I think it is a very pleasant and happy place for him.

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Review from Kate S (Daughter of Resident) published on 21 September 2016 Submitted via Website
Overall Experience

Dad went to stay at Portcullis House for rehabilitation before returning home following a stay in the hospital. Unfortunately, a few days later he fell ill with an unrelated illness. The care he received from the staff at the Home was excellent, and we felt assured that he was in good hands. He recovered following a course of medication and is now fighting fit again. The respite rooms are small but adequate for the residents' needs and are kept clean and tidy. He was delighted with the quality of the food and care he received and would be more than happy to go back to Portcullis House again for respite care.

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Review from Peter B (Friend of Resident) published on 6 July 2016 Submitted via Postal Card
Overall Experience

The care home is large which gives residents room to move about and this is a good thing because less room to move about can cause residents to become moody.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 March 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

There are no upcoming events for Portcullis House.

Awards / Recognitions (3)

  • 30 Jan 2026Recipient: Somerset Care
  • 31 Jan 2024Recipient: Somerset Care
  • 15 Feb 2016Recipient: Somerset Care

Accreditations

There are no accreditations posted yet for Portcullis House.

Meet the Team (1)

Nicola Daykin
Nicola DaykinJob Title:Registered Manager

Welcome to Portcullis House from both myself and the staff team.

Portcullis House has a friendly, welcoming and homely atmosphere throughout. We are a well-established home with a dedicated staff team, providing a high standard of care at a relaxed and comfortable pace. We aim to support you to maintain independence, although help is always at hand. Various activities are provided throughout the day, or you can relax and enjoy the peace and tranquility of our extensive gardens, sitting by the bubbling water feature, under the shade of the leafy trees or sitting beside our shingle beach feature garden.

We provide care and support to meet many needs. Please feel free to call the home and book a virtual tour to sample the warm, friendly atmosphere and hospitality.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Portcullis House to verify any information. View our terms and conditions. Portcullis House has an Enhanced Service -more info.