






Portcullis House, based in Langport, has built up a modern care service by focusing on quality and person-centred provisions, within a homely and welcoming atmosphere where residents are supported in remaining active and independent.
The home has been purpose-built and caters for many specialist needs, including dementia care, which has been made possible thanks to strong training and investment.
Care Provided by Portcullis House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 44 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Portcullis House fees start from £1,280 per week, adjusted to individual care requirements.
The price(s) shown are provided by the care home. Contact Portcullis House for full pricing details and T&Cs.
Contact Portcullis House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Somerset Care
- Voluntary / Not for Profit Owned
Person in charge
- Nicola Daykin (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (42)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (4)
Portcullis House Reviews (41)
Portcullis House has a Review Score of 9.4 (9.362) out of 10, based on 12 reviews in the last 2 years.
Over all time Portcullis House has 41 reviews.
Our aunt is extremely happy in Portcullis Care Home
Mother-in-law has been at Portcullis House for a few years. Excellent management and running of the home. All staff really lovely. We are kept informed of Mother-in-law's health with frequent emails. It has been hard during the pandemic but we are just glad she is at Portcullis being kept safe and well. More importantly, loved. Thanks to all the staff.
Very good staff. Needs more fresh air let in! Not much info given as to activities that my husband does? Need to know more about how he is and what he does all day?
Putting a loved one into a care home can be very traumatic, especially when they are unable to communicate themselves. However, the staff at Portcullis supported us and gave us confidence that Dad was going to be well cared for and happy. We are so pleased that he has settled well and is obviously being helped during a difficult time for all of us. They have been excellent communicators, friendly, professional and kind.
The care given to my mother was excellent. The carers were always kind and considerate to my mother and her visiting relatives. Whenever she was ill or needed medical assistance, they were always quick to respond. She was always happy and contented with every aspect of the home, enjoyed any days out that were organised and treats provided in house. Thank you.
Mum has stayed at Portcullis House for the last 7 months. I am so pleased she is here. Mum is very happy and has nothing but praise for the lovely staff. It has been a very hard time for everyone. We can only thank all the staff for the care and attention they give.
Portcullis House staff have become an extended part of our family life and we highly recommend and value the team.
Portcullis House is a care home with a capital C in care. My mum is looked after with the most care and understanding that l could possibly wish for. As soon as you walk through the door you can feel the warmth from everyone who works there. There is nothing they won't do to make my mum's stay a pleasure. I receive regular updates on how's she's doing and if l need a chat there is always a friendly voice on the other end of the phone. Can't fault the home at all we were so lucky to find a room when she needed one.
All my worries and concerns about my Auntie moving into a care facility were completely alleviated on day 1 by the wonderful Carers and staff at Portcullis House. Right from the offset, everything was explained so clearly. Communication on all aspects of my Auntie’s care, in particular with regards to Covid, is superb, and they are always happy to receive my calls and emails. My Auntie has flourished since she moved here 6 months ago, the staff’s patience and understanding of her condition and quirks is what you would hope from another family member. I highly recommend Portcullis House for all levels of care.
I came to visit my mum for the 1st time since Feb due to lockdown, I was met by a nice lady carer who took my temperature and kitted me out in PPE, as I hadn't seen mum for so long I was concerned how she would be, but when she came out she looked so well and she was extremely happy. We had a great 45 mins and I left happy that mum was happy being cared for thank you Portcullis House.
My beloved husband of 57 years has settled well in his new environment, giving me peace of heart and mind for the first time ever on having to leave his care in hands other than mine. Thank you Portcullis House and all involved.
The Activities Team have a very clever way of involving those residents who wish to participate and keep their attention for maybe an hour taking part in a quiz or simply talking about the past.
Portcullis House is blessed with an excellent staff who all work together.
We could not have found a better residential home for my sister.
On visiting the care home for the first time I was extremely impressed with the support and professionalism of the manager and care staff involved with the care of my father with his dementia. Having not seen my father for many years this first meeting was handled with care, laughter and love and I can't thank the staff enough for the happy outcome. I have absolute respect for the job they do.
Have only visited a few times but the staff are very friendly and helpful. They seem to care for the residents well and are kind. The place is very well kept and has a good atmosphere.
When myself and my family needed help the staff were there for us and nothing is too much trouble.
Nice airy home in a nice setting with well-maintained gardens and buildings. Inside the home is well laid out and always clean and tidy. The staff are excellent and are always pleasant and helpful and really care for the residents.
My father attended one weeks respite. This was his first experience of this. He is 89 with vascular dementia. I am very grateful for the care he received. The staff demonstrated extreme kindness, care and reassurance. He appeared to receive excellent personal care and enjoyed the social contact, which has been sadly lacking in his own home. He was disturbed by some behaviour and demands of other severely sick residents who had complex needs. This was the only negative of his first week of care in a residential setting. Thank you to Portcullis House and staff.
Portcullis is a very welcoming place. The staff are extremely kind and helpful, not only to the residents but to visitors and close family. When my husband was ill and needed to go to hopsital the paramedics were very complimentary of the efficiency of the home in dealing with him. There are some small issues but if I mention they are dealt with and on the whole, I think it is a very pleasant and happy place for him.
Dad went to stay at Portcullis House for rehabilitation before returning home following a stay in the hospital. Unfortunately, a few days later he fell ill with an unrelated illness. The care he received from the staff at the Home was excellent, and we felt assured that he was in good hands. He recovered following a course of medication and is now fighting fit again. The respite rooms are small but adequate for the residents' needs and are kept clean and tidy. He was delighted with the quality of the food and care he received and would be more than happy to go back to Portcullis House again for respite care.
The care home is large which gives residents room to move about and this is a good thing because less room to move about can cause residents to become moody.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 March 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Portcullis House.
There are no upcoming events for Portcullis House.
Awards / Recognitions (3)
- 30 Jan 2026Recipient: Somerset Care
- 31 Jan 2024Recipient: Somerset Care
- 15 Feb 2016Recipient: Somerset Care
Accreditations
There are no accreditations posted yet for Portcullis House.
Meet the Team (1)

Welcome to Portcullis House from both myself and the staff team.
Portcullis House has a friendly, welcoming and homely atmosphere throughout. We are a well-established home with a dedicated staff team, providing a high standard of care at a relaxed and comfortable pace. We aim to support you to maintain independence, although help is always at hand. Various activities are provided throughout the day, or you can relax and enjoy the peace and tranquility of our extensive gardens, sitting by the bubbling water feature, under the shade of the leafy trees or sitting beside our shingle beach feature garden.
We provide care and support to meet many needs. Please feel free to call the home and book a virtual tour to sample the warm, friendly atmosphere and hospitality.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Portcullis House to verify any information. View our terms and conditions. Portcullis House has an Enhanced Service -more info.