






Portcullis House, based in Langport, has built up a modern care service by focusing on quality and person-centred provisions, within a homely and welcoming atmosphere where residents are supported in remaining active and independent.
The home has been purpose-built and caters for many specialist needs, including dementia care, which has been made possible thanks to strong training and investment.
Care Provided by Portcullis House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 44 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Portcullis House fees start from £1,280 per week, adjusted to individual care requirements.
The price(s) shown are provided by the care home. Contact Portcullis House for full pricing details and T&Cs.
Contact Portcullis House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Somerset Care
- Voluntary / Not for Profit Owned
Person in charge
- Nicola Daykin (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (42)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (4)
Portcullis House Reviews (41)
Portcullis House has a Review Score of 9.4 (9.362) out of 10, based on 12 reviews in the last 2 years.
Over all time Portcullis House has 41 reviews.
I was apprehensive about her going into residential care but she is so happy it was obviously the right decision
Kind regards,
Portcullis House
I have found the staff very caring, considerate and polite. The home is very welcoming.
Kind regards,
Portcullis House
Staff were very good and friendly, Although seemed very slow to get emails back and seemed to of had to chase for information regarding payment etc which was left 2 days before we were due to drop off my mum. Cannot fault cleanliness at all. I have a few concerns regarding some things that were promised such as entertainment which were told was a regular thing during the assessment at home and would be during my mums stay which in fact there was none. Was told residents were put to bed at 6pm which seems awful early but that could be down to not having enough staff night times which is understandable from a safety point of view.
Thank you for taking the time to leave a review for your Mum's respite stay, and for your kind words about our staff team and the cleanliness of the home. We are, however, surprised to read some of your other comments. Our dedicated activities team organise a regular schedule of entertainment and...
Mum has been in the home for a couple of months now, and I have visited twice. On both occasions, the care I have witnessed is exceptional, from dedicated caring staff. The facilities are the best they can be, but clean and comfortable. I believe the staff are working to the best of their ability with Mum's dementia condition.
Kind regards,
Portcullis House
It did not take long for Mum to settle. All staff are warm and friendly, food is great. Activities are well thought out. A nice, friendly and secure home for Mum to stay in.
Best regards,
Portcullis House
My brother has been at Portcullis House for some time now. I live a long way away, and because of his particular issue, I don't see him or speak to him. But I always find the staff very considerate and friendly, and they let me know how my brother is doing.
Dear Diana, Thank you for taking the time to leave such a lovely review for Portcullis House. We are glad to be able to support your brother, and to keep you informed about his care. We look forward to speaking with you again soon.Best regards,Portcullis House
Staff very friendly, nothing too much trouble. Resident would like lunch earlier as 1:30pm. Slightly late.
Thank you for taking the time to share your feedback for Portcullis House, and for your lovely compliments for our staff team. We're pleased to confirm that, in response to feedback, changes have already been implemented to our lunch service process, to accommodate resident wishes. Should you ever...
My father has been a resident at Porticullis House for 5 years. His care throughout the period has been excellent. He considers Porticullis his home and has built trusting relationships with a number of staff members. He has been happy and content with his care needs being met appropriately on a daily basis. Recently, staff members have been very helpful in respect of supporting and informing a Care Act assessment around my father, future care and how it will be financed.
Thank you for sharing such kind words about your father's experience at Portcullis House. We feel truly privileged to support him in what is his home, and our team has formed some wonderful relationships with him - he is very much appreciated by all of us.His health, wellbeing, dignity, and comfort...
The day my partner moved in every body was welcoming and the made him feel at home, I was invited to have lunch with my partner and the staff were very kind and helpful.
Thank your for sharing your feedback for Portcullis House. We are so pleased you received a warm welcome, and your partner was supported to settle in and feel at home.
After living in the same house for over 60 years, we were concerned that mum would not settle into a care home. We need not have been concerned as mum settled into life at Portcullis House very quickly. She enjoys the companionship, activities, food and regular hot drinks and sweets treats. She is always clean and tidy. Portcullis House is 'homely' and comfortable. When the weather is bright, mum enjoys sitting in the conservatory where she watches the birds (as she previously did in her own home).
I have only ever seen staff be kind and courteous to mum (and to the other residents and to me). We are so pleased that we chose Portcullis House for mum. It is a huge relief to us that mum is safe, warm, well fed and happy.
Thank you so much for your kind words about the care your Mum receives at Portcullis House. We are so pleased that she feels settled and at home with us, and is able to continue doing the things she loves. It means the world to us that, in supporting her care needs, we are also able to provide some much-needed comfort and reassurance for her family. We look forward to seeing you again soon.
The calm and nurturing ethos of the home shone through as it does each and every day.
Thank you for sharing your lovely feedback for Portcullis House. We love to celebrate events and occasions with our residents, and it was a pleasure to spend Christmas Day in the company of yourself and your father. We will share your kind words with the team. Best regards, Somerset Care
My 96 years old mother had to move into care in 2024 as she was no longer safe in her own home. Thanks to the care, compassion and professionalism of all staff she settled in very quickly. Staff take time to understand and meet her needs. All residents are treated as individuals, with respect and dignity. Varied and stimulating activities are provided but residents have a choice to join in. Visitors and dogs are welcome. A homely atmosphere prevails with lots of care, laughter and kindness.
Thank you for taking the time to leave such lovely feedback for Portcullis House. It means a lot to us that your mother is settled and feels at home, and that you feel warmly welcomed when you visit. We will share your kind words with the whole team.
1 - The overall accommodation is a little cramped and my Brother's room is not ensuite. His previous room, in a different care home with the same company, was ensuite.
2 - When phoning residents there appears to be nowhere private to have a conversation given the range constraints of the mobile handset used by the residents.
3 - Management responses to emails can be slow and on the odd occasion, unanswered.
Many thanks for leaving a review for Portcullis House. We're delighted to read your kind words about our care team and the running of the home. We were, however, surprised to read other elements of your feedback. We are always keen to further improve the service that we offer to your brother and...
I find all of the staff are friendly and helpful and efficient and calm. The food here is of a high standard taking into account the scale of catering required. As I am here for life I am happy to be part of the community, knowing that they are doing their best for me.
I think everything to help residents is very good. I would definitely recommend it to other future residents and the meals here are brilliant.
Portcullis House is welcoming and with no unpleasant smells. The staff are caring, sympathetic and very understanding of the residents. It is a lovely homely atmosphere. My brother's room is light and airy and kept spotlessly clean. I am always greeted with friendliness and any concerns about my brother are sympathetically addressed. I feel happy in the knowledge that my beloved brother is being well cared for.
I think that Portcullis House is run by lovely staff who care for my mum with love.
I have found all members of staff to be very helpful to both my mum and the rest of my family. They are also very friendly when we visit and keep me well-informed of things I need to know.
My mother-in-law is very happy, contented and well-cared for as she often mentions to us.
When visiting we find the staff very welcoming and courteous.
My mother-in-law's room is always clean and obviously well-maintained.
Overall we would rate Portcullis House as excellent.
A welcoming friendly care home where you feel part of the family and the staff know the residents, their likes and dislikes. Carers passing an open door will always converse with residents and nothing is too much trouble. Fresh flowers appear in rooms and pet dogs accompany some staff making a welcome visit to the residents. Even lambs visited early in the years! Good food, good homely care and when a parent says "I like it here" and they do 'look after my mum so well - it is the right place' you know they are happy and content.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 March 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Portcullis House.
There are no upcoming events for Portcullis House.
Awards / Recognitions (3)
- 30 Jan 2026Recipient: Somerset Care
- 31 Jan 2024Recipient: Somerset Care
- 15 Feb 2016Recipient: Somerset Care
Accreditations
There are no accreditations posted yet for Portcullis House.
Meet the Team (1)

Welcome to Portcullis House from both myself and the staff team.
Portcullis House has a friendly, welcoming and homely atmosphere throughout. We are a well-established home with a dedicated staff team, providing a high standard of care at a relaxed and comfortable pace. We aim to support you to maintain independence, although help is always at hand. Various activities are provided throughout the day, or you can relax and enjoy the peace and tranquility of our extensive gardens, sitting by the bubbling water feature, under the shade of the leafy trees or sitting beside our shingle beach feature garden.
We provide care and support to meet many needs. Please feel free to call the home and book a virtual tour to sample the warm, friendly atmosphere and hospitality.
Frequently Asked Questions about Portcullis House
What types of Care is Portcullis House registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Portcullis House have?
There are 42 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at Portcullis House?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Portcullis House to the centre of Langport?
0.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Portcullis House to verify any information. View our terms and conditions. Portcullis House has an Enhanced Service -more info.