Portcullis House

I was apprehensive about her going into residential care but she is so happy it was obviously the right decision

I have found the staff very caring, considerate and polite. The home is very welcoming.

Staff were very good and friendly, Although seemed very slow to get emails back and seemed to of had to chase for information regarding payment etc which was left 2 days before we were due to drop off my mum. Cannot fault cleanliness at all. I have a few concerns regarding some things that were promised such as entertainment which were told was a regular thing during the assessment at home and would be during my mums stay which in fact there was none. Was told residents were put to bed at 6pm which seems awful early but that could be down to not having enough staff night times which is understandable from a safety point of view.

Mum has been in the home for a couple of months now, and I have visited twice. On both occasions, the care I have witnessed is exceptional, from dedicated caring staff. The facilities are the best they can be, but clean and comfortable. I believe the staff are working to the best of their ability with Mum's dementia condition.

It did not take long for Mum to settle. All staff are warm and friendly, food is great. Activities are well thought out. A nice, friendly and secure home for Mum to stay in.

My brother has been at Portcullis House for some time now. I live a long way away, and because of his particular issue, I don't see him or speak to him. But I always find the staff very considerate and friendly, and they let me know how my brother is doing.

Staff very friendly, nothing too much trouble. Resident would like lunch earlier as 1:30pm. Slightly late.

My father has been a resident at Porticullis House for 5 years. His care throughout the period has been excellent. He considers Porticullis his home and has built trusting relationships with a number of staff members. He has been happy and content with his care needs being met appropriately on a daily basis. Recently, staff members have been very helpful in respect of supporting and informing a Care Act assessment around my father, future care and how it will be financed.

The day my partner moved in every body was welcoming and the made him feel at home, I was invited to have lunch with my partner and the staff were very kind and helpful.

I have only ever seen staff be kind and courteous to mum (and to the other residents and to me). We are so pleased that we chose Portcullis House for mum. It is a huge relief to us that mum is safe, warm, well fed and happy.

The calm and nurturing ethos of the home shone through as it does each and every day.

My 96 years old mother had to move into care in 2024 as she was no longer safe in her own home. Thanks to the care, compassion and professionalism of all staff she settled in very quickly. Staff take time to understand and meet her needs. All residents are treated as individuals, with respect and dignity. Varied and stimulating activities are provided but residents have a choice to join in. Visitors and dogs are welcome. A homely atmosphere prevails with lots of care, laughter and kindness.

3 - Management responses to emails can be slow and on the odd occasion, unanswered.

I find all of the staff are friendly and helpful and efficient and calm. The food here is of a high standard taking into account the scale of catering required. As I am here for life I am happy to be part of the community, knowing that they are doing their best for me.

I think everything to help residents is very good. I would definitely recommend it to other future residents and the meals here are brilliant.

Portcullis House is welcoming and with no unpleasant smells. The staff are caring, sympathetic and very understanding of the residents. It is a lovely homely atmosphere. My brother's room is light and airy and kept spotlessly clean. I am always greeted with friendliness and any concerns about my brother are sympathetically addressed. I feel happy in the knowledge that my beloved brother is being well cared for.

I think that Portcullis House is run by lovely staff who care for my mum with love.

I have found all members of staff to be very helpful to both my mum and the rest of my family. They are also very friendly when we visit and keep me well-informed of things I need to know.

Overall we would rate Portcullis House as excellent.

A welcoming friendly care home where you feel part of the family and the staff know the residents, their likes and dislikes. Carers passing an open door will always converse with residents and nothing is too much trouble. Fresh flowers appear in rooms and pet dogs accompany some staff making a welcome visit to the residents. Even lambs visited early in the years! Good food, good homely care and when a parent says "I like it here" and they do 'look after my mum so well - it is the right place' you know they are happy and content.