Portcullis House

The Embankment, Langport TA10 9RZ
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9.6 36 Reviews
  • Portcullis House, Langport
Portcullis House, based in Langport, has built up a modern care service by focusing on quality and person-centred provisions, within a homely and welcoming atmosphere where residents are supported in remaining active and independent.

The home has been purpose-built and caters for many specialist needs, including dementia care, which has been made possible thanks to strong training and investment.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1330 – £1530
  • Self-Funded Residential Dementia Care: £1330 – £1530
  • RESPITE Self-Funded Residential Care: £1330 – £1530
  • RESPITE Self-Funded Residential Dementia Care: £1330 – £1530

Portcullis House fees generally range from £1,330 – £1,530 per week, adjusted to individual care requirements.

These prices are only a guideline, please contact Portcullis House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Nicola Daykin (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (4)

Portcullis House Reviews (36)

Total of 36, showing 1-20
9.6

Portcullis House has a Review Score of 9.6 (9.645) out of 10, based on 14 reviews in the last 2 years. Over all time Portcullis House has 36 reviews.

Overall Experience

  • 29
  • 7
  • 0
  • 0
  • 0

Date Published

36
4
7
14
22

Review from Brigitte G (Niece of Resident) published on 18 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very friendly, nothing too much trouble. Resident would like lunch earlier as 1:30pm. Slightly late.

Reply from Portcullis House, Somerset Care at Portcullis House

Thank you for taking the time to share your feedback for Portcullis House, and for your lovely compliments for our staff team. We're pleased to confirm that, in response to feedback, changes have already been implemented to our lunch service process, to accommodate resident wishes. Should you ever wish to discuss any aspect of your loved one's care and support, please do speak with a member of the team, who will be happy to help.

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Review from A H (Son of Resident) published on 6 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Porticullis House for 5 years. His care throughout the period has been excellent. He considers Porticullis his home and has built trusting relationships with a number of staff members. He has been happy and content with his care needs being met appropriately on a daily
basis. Recently, staff members have been very helpful in respect of supporting and informing a Care Act assessment around my father, future care and how it will be financed.

Reply from Portcullis House, Somerset Care at Portcullis House

Thank you for sharing such kind words about your father's experience at Portcullis House. We feel truly privileged to support him in what is his home, and our team has formed some wonderful relationships with him - he is very much appreciated by all of us.His health, wellbeing, dignity, and comfort will always be our top priorities, so it's fantastic to hear that we are making a positive impact in these areas.Kind regards,Portcullis House

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Review from A B (Partner of Resident) published on 7 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The day my partner moved in every body was welcoming and the made him feel at home, I was invited to have lunch with my partner and the staff were very kind and helpful.

Reply from Portcullis House, Somerset Care at Portcullis House

Thank your for sharing your feedback for Portcullis House. We are so pleased you received a warm welcome, and your partner was supported to settle in and feel at home.

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Review from Jacqueline J (Daughter of Resident) published on 27 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had become very lonely living alone and she was isolated due to declining mobility. Dementia and Alzheimers was also taking hold. Despite my brother and I's best efforts to keep her in her own home (we did not live nearby) she was no longer safe or happy.
After living in the same house for over
60 years, we were concerned that mum would not settle into a care home. We need not have been concerned as mum settled into life at Portcullis House very quickly. She enjoys the companionship, activities, food and regular hot drinks and sweets treats. She is always clean and tidy. Portcullis House is 'homely' and comfortable. When the weather is bright, mum enjoys sitting in the conservatory where she watches the birds (as she previously did in her own home).
I have only ever seen staff be kind and courteous to mum (and to the other residents and to me). We are so pleased that we chose Portcullis House for mum. It is a huge relief to us that mum is safe, warm, well fed and happy.

Reply from Somerset Care, Somerset Care at Portcullis House

Thank you so much for your kind words about the care your Mum receives at Portcullis House. We are so pleased that she feels settled and at home with us, and is able to continue doing the things she loves. It means the world to us that, in supporting her care needs, we are also able to provide some much-needed comfort and reassurance for her family. We look forward to seeing you again soon.

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Review from T H (Daughter of Resident) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently enjoyed Christmas Day with my Dad at Portcullis House. It was a privilege to be included in the home's festivities. The skilled and dedicated staff worked tirelessly to ensure the residents enjoyed a special and joyous day. There were thoughtful gifts for everyone and a wonderful, traditional
Christmas lunch with all the trimmings.
The calm and nurturing ethos of the home shone through as it does each and every day.

Reply from Somerset Care, Somerset Care at Portcullis House

Thank you for sharing your lovely feedback for Portcullis House. We love to celebrate events and occasions with our residents, and it was a pleasure to spend Christmas Day in the company of yourself and your father. We will share your kind words with the team. Best regards, Somerset Care

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Review from Jenny P (Daughter of Resident) published on 2 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 96 years old mother had to move into care in 2024 as she was no longer safe in her own home. Thanks to the care, compassion and professionalism of all staff she settled in very quickly. Staff take time to understand and meet her needs. All residents are treated as individuals, with respect and dignity.
Varied and stimulating activities are provided but residents have a choice to join in. Visitors and dogs are welcome. A homely atmosphere prevails with lots of care, laughter and kindness.

Reply from Someset Care, Somerset Care at Portcullis House

Thank you for taking the time to leave such lovely feedback for Portcullis House. It means a lot to us that your mother is settled and feels at home, and that you feel warmly welcomed when you visit. We will share your kind words with the whole team.

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Review from Dave B (Son of Resident) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Putting an elderly mother into a residential home is always daunting. All the staff at Portcullis House made this task much easier. They are friendly, kind and helpful. Mum settled in well, loves the excellent food and especially enjoys the varied visits out and the games and activities provided. Dare
I say a home from home. It makes our life better knowing that she is in safe and friendly hands.

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Review from Philip B (Brother of Resident) published on 5 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In my experience, Portcullis appears to be a good, well-run care home with friendly, caring and helpful staff. My only minor observations are:-
1 - The overall accommodation is a little cramped and my Brother's room is not ensuite. His previous room, in a different care home with the same company,
was ensuite.
2 - When phoning residents there appears to be nowhere private to have a conversation given the range constraints of the mobile handset used by the residents.
3 - Management responses to emails can be slow and on the odd occasion, unanswered.

Reply from Somerset Care, Somerset Care at Portcullis House

Many thanks for leaving a review for Portcullis House. We're delighted to read your kind words about our care team and the running of the home. We were, however, surprised to read other elements of your feedback. We are always keen to further improve the service that we offer to your brother and our other residents, and so would welcome the opportunity to discuss these points with you. Please do get in touch with a member of the team if you would like to do so. Best regards.

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Review from W A (Resident) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came here as a new resident at Portcullis House in September 2023 - long enough to obtain a balanced picture of life here. While nowhere is perfect, Portcullis House offers an experience in the day-to-day running of the home which is very good, going a long way to achieving such an aim.
I find all
of the staff are friendly and helpful and efficient and calm. The food here is of a high standard taking into account the scale of catering required. As I am here for life I am happy to be part of the community, knowing that they are doing their best for me.

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Review from M B (Resident) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think everything to help residents is very good. I would definitely recommend it to other future residents and the meals here are brilliant.

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Review from H H (Sister of Resident) published on 8 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Portcullis House is welcoming and with no unpleasant smells. The staff are caring, sympathetic and very understanding of the residents. It is a lovely homely atmosphere. My brother's room is light and airy and kept spotlessly clean. I am always greeted with friendliness and any concerns about my brother
are sympathetically addressed. I feel happy in the knowledge that my beloved brother is being well cared for.

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Review from Lisa N (Daughter of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think that Portcullis House is run by lovely staff who care for my mum with love.

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Review from A B (Daughter of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all members of staff to be very helpful to both my mum and the rest of my family. They are also very friendly when we visit and keep me well-informed of things I need to know.

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Review from Colin B (Son-in-law of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found every aspect of the services provided by Portcullis House to be first class.
My mother-in-law is very happy, contented and well-cared for as she often mentions to us.
When visiting we find the staff very welcoming and courteous.
My mother-in-law's room is always clean and obviously
well-maintained.
Overall we would rate Portcullis House as excellent.

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Review from P T (Daughter of Resident) published on 4 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A welcoming friendly care home where you feel part of the family and the staff know the residents, their likes and dislikes. Carers passing an open door will always converse with residents and nothing is too much trouble. Fresh flowers appear in rooms and pet dogs accompany some staff making a welcome
visit to the residents. Even lambs visited early in the years! Good food, good homely care and when a parent says "I like it here" and they do 'look after my mum so well - it is the right place' you know they are happy and content.

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Review from D M (Niece of Resident) published on 13 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our aunt is extremely happy in Portcullis Care Home

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Review from Sue C (Daughter-in-law of Resident) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother-in-law has been at Portcullis House for a few years. Excellent management and running of the home. All staff really lovely. We are kept informed of Mother-in-law's health with frequent emails. It has been hard during the pandemic but we are just glad she is at Portcullis being kept safe and well.
More importantly, loved. Thanks to all the staff.

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Review from L L (Wife of Resident) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good staff. Needs more fresh air let in! Not much info given as to activities that my husband does? Need to know more about how he is and what he does all day?

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Review from Jo M (Daughter of Resident) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Putting a loved one into a care home can be very traumatic, especially when they are unable to communicate themselves. However, the staff at Portcullis supported us and gave us confidence that Dad was going to be well cared for and happy. We are so pleased that he has settled well and is obviously being
helped during a difficult time for all of us. They have been excellent communicators, friendly, professional and kind.

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Review from M R (Son of Resident) published on 14 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care given to my mother was excellent. The carers were always kind and considerate to my mother and her visiting relatives. Whenever she was ill or needed medical assistance, they were always quick to respond. She was always happy and contented with every aspect of the home, enjoyed any days out
that were organised and treats provided in house. Thank you.

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Current Review Score: 9.6 (9.645)

Overview of Review Score

The Review Score of 9.6 (9.645) out of 10 for Portcullis House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.645 for Portcullis House is calculated as follows: ( (112 Excellents x 5) + (49 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 166 Ratings = 4.645

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Portcullis House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

Meet the Team (1)

Nicola

Nicola Daykin

Job Title: Registered Manager

Welcome to Portcullis House from both myself and the staff team.


Portcullis House has a friendly, welcoming and homely atmosphere throughout. We are a well-established home with a dedicated staff team, providing a high standard of care at a relaxed and comfortable pace. We aim to support you to maintain independence, although help is always at hand. Various activities are provided throughout the day, or you can relax and enjoy the peace and tranquility of our extensive gardens, sitting by the bubbling water feature, under the shade of the leafy trees or sitting beside our shingle beach feature garden.


We provide care and support to meet many needs. Please feel free to call the home and book a virtual tour to sample the warm, friendly atmosphere and hospitality.

Frequently Asked Questions about Portcullis House

What types of Care is Portcullis House registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Portcullis House have?

There are 42 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Portcullis House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Portcullis House to the centre of Langport?

0.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Portcullis House to verify any information. View our terms and conditions. Portcullis House has an Enhanced Service - more info.