The Towans

Berrow Road, Burnham-on-Sea TA8 2EZ
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9.9 34 Reviews
  • The Towans, Burnham-on-Sea
The Towans care home is located on the coast in Burnham on Sea, Somerset, with many of the rooms having sea views.

The home cares for up to 28 people and residents are encouraged to bring personal possessions such as pictures and mementos to make them feel at home.

There are two lounges where residents can socialise as well as a conservatory which looks out onto the garden which is full of shrubs and flowers. In addition, there is a 'bistro-style' dining room where residents can chat and eat.

Nutrition is an important part of life at The Towans and residents are given fresh home-cooked food. Snacks and hot and cold drinks are available throughout the day.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 28 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1600
  • RESPITE Self-Funded Residential Care: £1300 – £1600

Fees vary depending on room choice and care needs.

These prices are only a guideline, please contact The Towans to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Lucy Ledger (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017
  • Number of floors: 2

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (1)

Visiting

  • Visitors are advised to check in with their relative before visiting to ensure they are in and not out on an appointment or with other visitors. Sign in is via the electric sign in app on arrival, visitors are asked to sign out on leaving.

Parking

  • Visitor parking is outside the main building

The Towans Reviews (34)

9.9

The Towans has a Review Score of 9.9 (9.943) out of 10, based on 18 reviews in the last 2 years.
Over all time The Towans has 34 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Towans
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Total of 34, showing 21-34
Review from Helen O (Daughter-in-law of Resident) published on 28 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We would not hesitate to recommend The Towans Nursing home. They take exceptional care of my father-in-law. Staff always greet with a happy smile and have no hesitation in answering any questions we may have. Father-in-law says the food is excellent - it certainly looks good! The housekeeping within
the home - cleanliness etc is very good. The staff all go the extra mile to make sure that our loved one is safe and happy. They have managed and continue to manage the Covid pandemic extremely well.
Reply from Debra Wielkopolska, Owner at The Towans

We are very glad that the family are so pleased with the care and consideration shown to their loved one, even through these trying times. The staff have gone the extra mile to keep people safe and happy. With the excellent relationships the home has with the supportive health teams coming into The Towans, we do everything possible for the best experience of Health and Wellbeing for all of our wonderful Clients, that we can.

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Review from N P (Daughter of Resident) published on 29 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whilst Mum didn't want to go into a home, she now regards it as a godsend. All of the staff cannot do enough for her and her family are so pleased with the care and attention she receives. We cannot fault the treatment she receives so would recommend this home, without a doubt.
Reply from Debra Wielkopolska, Owner at The Towans

Thank you so much for the review and we are pleased that Mum has settled in so well, feels safe and finds the staff so supportive. We understand it is a big step to come into a home, especially in these strange times and that your family and your mother feel it was the best choice for everyone.

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Review from Susan F (Daughter of Resident) published on 25 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is an excellent care home. It does what it says on the tin - it cares - in every aspect. The staff are very friendly and easily approached. The home itself is up to date and well cared for. My mum is happy to be there, and that makes the family happy. There is always someone around for a chat and
a coffee.
Reply from Debra Wielkopolska, Owner at The Towans

Thank you so much for reviewing us with the great comments, and we are so pleased that Mum is happy and you and your family can relax and enjoy time together without worry. We are delighted that you find us achieving what we aim to achieve - happy and safe residents looked after by the brilliant, caring care team in a lovely setting.

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Review from Elaine S (Sister of Resident) published on 22 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a very well run home, clean and homely. Staff are always very friendly and offer a cup of tea and a biscuit. My brother is being well looked after, he is spotlessly clean and all his needs are being met. There is regular entertainment to keep residents occupied and plenty of areas within the
home for residents to enjoy including the conservatory and outdoor space. I really can't fault the place.
Reply from Lucy Ledger-Wielkopolska, Admin/Accounts at The Towans

Thank you for such a wonderful review. It really makes us proud of our Team when we get reviews like yours, we will be sure to pass on your kind words.

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Review from Faith J (Niece of Resident) published on 22 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt first went to The Towans as respite care. She was very hesitant to go and unsure if it would be for her. She absolutely loved it. When she realised looking after her isolated cottage was too much, she went to the Towans permanently and has not looked back. The cleanliness, the friendliness and
the standard of care have been superb. Every single person from the owner to cleaners, caterers and care staff cannot do enough to help. She is so happy, which for a very independent and very "with it" lady is quite some testament.
The home is brilliant at contact with relatives and nothing is too much trouble. I would definitely recommend this place to anyone.
Reply from Lucy Ledger, Admin/Accounts at The Towans

Thank you for the wonderful review. Our staff always enjoyed receiving the cakes your Aunt used to make and bring in with her on her visit on respite stays.
We are thrilled your Aunt has settled in so well as a permeant resident and is enjoying all that life in The Towans has to offer, including her balcony with the sea view.

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Review from Sue M (Daughter of Resident) published on 21 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
As for so many people, this has been a very difficult year for my mum with Covid restricting visits and her mental health has deteriorated as a result. However, the Towans team have worked very hard to look after her and keep her safe and happy, and I am so pleased that she has been with them. Residents
are treated with such care and respect, and there is a great atmosphere of a big friendly family with lots of fun and activities.
Knowing that she is safe there and being cared for in such a cheery way makes me feel very happy that she is with the Towans.
Reply from Lucy Ledger-Wielkopolska, Admin/Accounts at The Towans

Thank you for the wonderful review. We love hearing how happy our residents families are with the love and care our residents receive. We like to think of us all as one big extended family.

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Review from Philip W (Son of Resident) published on 21 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Within 5 minutes of walking into The Towans for the first time, I knew this was the right place for my Dad. That was 6 years ago. I can sleep easy knowing Dad is receiving the best care from wonderful staff in a warm and homely environment. The social side is also exceptional.
Reply from Lucy Ledger-Wielkopolska, Admin/Accounts at The Towans

Thank you for the lovely review. We are very happy that you are reassured by us caring for your Dad.

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Review from Sandra P (Daughter of Resident) published on 21 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father came to Towans after a spell in hospital after a fall at home. The staff have made him feel very welcome and he was soon back to his old self. His room has a sea view and he loves to watch the people on the beach. Dad likes to stay in his room and the staff look in on him regularly and stay
for a chat. The food is excellent with a choice of freshly cooked meals and a plentiful supply of tea and coffee. I am very pleased he is in Towans during this COVID-19 epidemic as they look after their residents so well, keeping them safe. I would recommend this care home to anyone.
Reply from Lucy Ledger-Wielkopolska, Admin/Accounts at The Towans

Thank you for such a lovely review, Sandra. We will be sure to pass your kind words onto the staff.

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Review from Patricia H (Friend of Resident) published on 21 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so pleased my friend is residing in The Towans, especially during this pandemic. If she was at home it would be very lonely for her, she is so pleased to have the company of the staff and residents. It is nice to see that entertainment is still provided. I cannot speak more highly of all the staff
who are always so jolly and friendly. I am told the food is lovely and I can confirm that from buffets I have experienced before covid. The staff can not do enough for the residents and visitors. It is lovely that they have erected an outside visitor building so visits can be held safely throughout the winter.
Reply from Lucy Ledger-Wielkopolska, Admin/Accounts at The Towans

Thank you for the lovely review. We will be sure to pass on the kind words to our staff who have worked so hard to meet everyone's needs and more during this pandemic.

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Review from Cheryl J (Daughter of Resident) published on 21 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at The Towans since January. We are really pleased with every aspect of her care. She has a lovely airy room with her own shower, which she really likes. The staff worked really hard to help her settle in and are always on hand, treating her with respect, patience and kindness. The food
is great and caters for the residents' personal preferences, Mum enjoys the coffee and cake! We have always been made welcome when visiting. There are a variety of activities which the residents are encouraged to join in with. It is really lovely to see the regular updates on the Facebook page.
Reply from Lucy Ledger-Wielkopolska, Admin/Accounts at The Towans

Thank you so much for the lovely review. We will be sure to pass on the kind words to our team; they'll love to hear what you have had to say.

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Review from Lisa W (Daughter of Resident) published on 29 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into The Towans in January 2020 on a recommendation from a friend, my sister and I could not be more delighted with our choice.
This is an extremely special place and with hindsight we feel very lucky to have got mum in here.
As soon as you walk in you are made to feel so welcome,
it is obvious that all the staff very much enjoy their jobs and care very much for the residents wellbeing.
The thought and effort they put in to keeping the residents entertained is fantastic. Especially during the very stressful current situation.
The food is lovely, having been sampled at the many social events we have attended!
They are a very special group of people and my sister and I are very grateful for the peace of mind they have given us during this very difficult time.
Just to know mum is being so well cared for in a safe and wonderful environment is priceless and to know she is so happy at what can be a very difficult time.
Thank you so much Towans!
Reply from Lucy Ledger-Wielkopolska, Admin/Accounts at The Towans

Thank you for the lovely review, we are touched by your words.

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Review from Sue E (Daughter of Resident) published on 22 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been living at the Towans for nearly a year now and I cannot praise the home enough. The staff are extremely caring and professional and the other residents are lovely. The home itself provides a comfortable and homely environment for the residents. As a family we are so pleased we managed
to find such a wonderful home for Mum.
Reply from D Wielkopolska, Director at The Towans

Thank you so much for this review, we are so pleased everything is working out well for our dear resident and their family.

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Review from C S (Sister-in-law of Resident) published on 8 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This residence is bright, colourful and very welcoming. Cosy and warm in winter, cool and fresh in summer, with lovely well-kept gardens, enclosed with shrubs and climbing plants.
The staff are very patient, caring, pleasant and always aware of resident's needs/requests.
Very weekday has activities/outings
(and entertainment) arranged and fete days, bbq's during the summer.
We are very appreciative of all the staff for their care and attention.
Reply from D Wielkopolska, Director at The Towans

Thank you for your lovely comments - we are so pleased you find The Towans to be a great place for people to live and our thanks to the marvellous staff who make it so.

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Review from Maggie B (Daughter of Resident) published on 1 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father had a major operation and needed care post-p. This home has provided excellent care tailored to his needs and is encouraging him to be able to have the confidence to go home and care for himself.
All the staff are caring, considerate and respectful or their resident's individual needs. I
have been most impressed. The food is also of a very high standard. All the rooms are comfortable and well furnished. They are particularly good at arranging activities for the residents.
Reply from D Wielkopolska, Director at The Towans

Thank you so much for your feedback, it is really appreciated and we will let all the Staff Team know, they will be very pleased your father was so happy here, they enjoyed caring for him.
Kind regards.

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Current Review Score: 9.9 (9.943)

Overview of Review Score

The Review Score of 9.9 (9.943) out of 10 for The Towans is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.943 for The Towans is calculated as follows: ( (200 Excellents x 5) + (12 Goods x 4) ) ÷ 212 Ratings = 4.943
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Towans is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Oct 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (2)

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Jeanette Martin

Job Title: Manager Joined: 2023

I have worked in the care industry for over 28 years in Residential, domiciliary, and extra care settings. I joined the Towans as manager at the end of the summer in 2023, and am delighted to be working in such a wonderful home with a dedicated team of care professionals who are well respected by health professionals for providing outstanding care and support to our residents.

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Sophie Ferguson

Job Title: Care Manager Joined: 2014

I have been at Towans for 10 years where I started as an apprentice and worked up into Management after gaining my Level 5. The best part is being able to care for so many individuals and give back to them as they have all their lives. I enjoy working with all team members and feel like I have grown up in Towans. Towans staff, residents and families become part of the Towans Team being included in the daily running of the Towans.


I try to be a problem solver and feel part of my new role recently is supporting the Families and residents alike but always being at hand for staff and any situations that arise to deal with appropriately and swiftly.

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