Westerley Christian Care Home

King Edward Road, Minehead TA24 5JB

Westerley Christian Care Home is located in Minehead and has views of the beautiful Quantock Hills from the front of the property and North Hill from the side and rear. The sea is within a 10 minute walk.

There are good transport links within the town with Taunton Railway Station making other towns and villages in the West Country accessible.

Residents are encouraged to pursue and enjoy their own hobbies and interests both within the home and in the local community. The Homes have a Christian ethos, residents can share in daily family prayers, but this is not obligatory. These devotions are held each weekday in the mornings for approx half an hour and Holy Communion is celebrated monthly.

A dedicated social committee organise trips out and in house activities on a regular basis. Each room is fitted with a call bell system and most rooms are equipped to recognised standards for disabled residents. Residents may have their own telephones fitted in their rooms and all rooms are equipped with a TV aerial socket. Most rooms are single with en-suite facilities.

On the ground floor there are two comfortable lounges, one with a large screen TV, a new electric piano, and deep windows overlooking the large flat garden. The lounge is equipped with a loop system to assist the hard of hearing. Also available is a library and a spacious dining room.

Westerley has an extensive prize-winning garden, with opportunity for relaxation and lawn games etc. The summer house is a much used facility during the warmer months. The Home is situated on level ground, which is ideal for elderly people.

There is a large garage and adequate car parking facilities. The home is happy to store personal buggies for access to town.

Group: Leaders of Worship & Preachers Homes (LWPHomes)

Person in charge: Stevie Cutler (Manager)

Local Authority / Social Services: Somerset County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 28 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages 65+.

Single Rooms: 26

Shared Rooms: 1

Rooms with ensuite WC: 26

Weekly Charges Guide: Personal Care Single £620 – £678 (These prices are only a guideline, please contact Westerley Christian Care Home to find out the exact price for your requirements.)

Description of care and services (including food) covered by fee

We undertake within our fees we will provide you with:

•   your room and accommodation
•   heating and lighting
•   care and support from staff to help you with any difficulties you may have in daily living, as recorded and agreed on your plan of care
•   three main meals each day, with mid-morning, mid-afternoon and late-night drinks and snacks all being available
•   Private telephone with dedicated number included in the fees (we can also transfer your existing home number), which includes all calls excluding premium rate numbers and calls outside of the UK
•   laundry undertaken on the premises, except dry cleaning (this can be arranged at cost)
•   Visiting chiropodist – 6 weekly visits
•   access to, and use of, the aids and appliances available in the home, which are used to meet individual needs such as hoist, lift, occasional use of wheelchairs.

Additional services (including food and equipment) to be paid for over and above those included in the fees

The fees do not include:

•   the cost of any daily papers and similar items that you may wish to purchase
•   hairdressing charges if you use the service of the hairdresser who comes to the home
•   medical requisites (other than medication by prescription), clothing, toiletries and other items of a luxury or personal nature.
•   costs of special outings and events, e.g. holidays or theatre trips, which may be organised for residents or to which you are invited
•   any health services that you decide to purchase privately or that are not covered by the normal national health services to which you are entitled such as dentistry, opticians, etc.
•   travel costs if for example you decide to use public or private transport for social reasons, making visits etc.
•   the costs of any additional aids and appliances that you seek to purchase for your own comfort and that are additional to that to which you are entitled from health and social services.

Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

By car: From Junction 25 of the M5, take the A358 through Taunton to the A39 at Williton then on to Minehead. King Edward Road is on the right on the way into the town, just after passing the police station on the left.

By Train: Take First Great Western or Virgin Trains to Taunton Station from where a regular 'First' bus (Service 28) makes a convenient connection for Minehead, setting down near the end of King Edward Road. Through rail/bus tickets are available from stations served by First Great Western trains.

Visiting:

Visitors welcome at any time, but if a meal is required while visiting it is recommended that you call to book this in advance.

Parking:

The home has a very small amount of parking on site, but there is ample parking on the road outside.

Latest Care Quality Commission* Report on Westerley Christian Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.9 (maximum of 10) for Westerley Christian Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Westerley Christian Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.746 for Westerley Christian Care Home is calculated as follows: ( (103 Excellents x 5) + (21 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 130 Ratings = 4.746

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.179 Points relating to the number of positive Reviews for Westerley Christian Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 5.6 positive Reviews (28 registered maximum number of service users ÷ 5). 1 Reviews ÷ 5.6 Target = 0.179

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.9 Westerley Christian Care Home has a Review Score of 7.9 (7.925) from 11 Reviews


Average Ratings

  • Excellent
    10
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Westerley Christian Care Home?

  • Extremely LIKELY
    10
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Westerley Christian Care Home

  • Daughter of Resident/Service User
    4
  • Friend of Resident/Service User
    3
  • Resident / Service User
    2
  • Brother-in-law of Resident/Service User
    1
  • Volunteer
    1
  • more

My mother has been a resident in Westerley since April 2017. Prior to moving in, she had spent two weeks there for respite care, so she was familiar with her new home before moving in. During this time she has settled in well, mainly because of the sensitive care of the carers and a feeling of belonging to a Christian-based home. From the outset, we were made to feel welcome by the management who run Westerley and that nothing was too much trouble.

Our family is always made to feel welcome when we visit and we're grateful for the care given.

How likely would you be to recommend Westerley Christian Care Home? Extremely Likely

Overall Standard

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Average Rating:   4.6 out of 5

Simon Lee, Director of Care Services at Westerley Christian Care Home responded to this review on 22 Jan 2018:

Dear Angela, many thanks for your kind words and we are so glad your mother has settled in so well.

I stayed for 1 week's respite care in the home following cancer surgery. It proved to be the best thing I ever did. It allowed my recovery to be gentle and supportive. The staff were all quietly efficient and the facilities warm and inviting. This month I stayed for another week following invasive care in hospital. Again, the care was outstanding in every way. My room overlooked a beautiful garden and was kept spotless.
I would not hesitate to recommend this care home for short or long term care.

How likely would you be to recommend Westerley Christian Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My mother moved into Westerley from her own home. She had been reluctant to give up her independence but realised that she needed more care than 4 visits per day from carers. She has settled in really well, surprisingly so. While she has some moans, she is really happy with the staff, the food and the care she is given. Thank you.

How likely would you be to recommend Westerley Christian Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Whilst being a visitor to a friend I found Westerley Christian Care home warm, welcoming, very secure (you can't get in or out without a staff member). Lunch is home cooked food and the trifle was delicious. The rooms are all airy, light and very comfortable. Everything is very clean and tidy. the staff are excellent.

How likely would you be to recommend Westerley Christian Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother spent her final months at Westerley Christian Care Home and absolutely loved it. She was cared for with love and compassion in a Christian context. Nothing was too much trouble and when she became ill and needed end of life care, the staff were wonderful. Our family was treated with consideration and looked after brilliantly. Mum was cared for with great dignity right until the end of her life. We are so grateful.

How likely would you be to recommend Westerley Christian Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

From my point of view as a carer, I observed a very clean home and environment with professional staff with commitment to the "small" things. Overall my mother felt lonely being 40 miles from home and was sensitive to the changes in routine. At 100 years old she found the bedding different, the marmalade packets were difficult to undo the butter pats like oil. Non-commital over the worship times and "activities" But appreciated early cup of tea, care staff checking through the night 5* for baths!!

How likely would you be to recommend Westerley Christian Care Home? Neither Unlikely or Likely

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Average Rating:   3.5 out of 5

Simon Lee, Director of Care Services at Westerley Christian Care Home responded to this review on 05 Oct 2016:

Thank you for your review. I am pleased that you found the home to be clean with professional committed staff. We understand your mother's loneliness and from experience, residents on respite do not have the time to adapt to the change of routine and surroundings due to the length of their stay. In the summer time, the butter pats will soon become soft due to the temperature and this is something which is unavoidable. With regard to the worship and activity times, our homes pride ourselves on their relaxed/flexible routines and prefer this to being regimented, however, I can understand how this attitude can sometimes be misconstrued as non-committal and I would like to let you know that is not the case. We value all feedback and have taken your comments on board.

Lovely atmosphere. Staff always helpful and friendly. Clean environment, great range of activities and varied choice of meals.

How likely would you be to recommend Westerley Christian Care Home? Extremely Likely

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Average Rating:   5 out of 5

Everyone working at the home from the manager to the cleaners are pleasant and helpful. The residents all seem happy and there are lots of activities for them. The resident I visit is aged 98 and he loves the food and the comfort of the home. The carers are so gentle and kind to the residents. I am 72 myself and if ever I found it difficult to cope, I would love to reside and spend the rest of my life at the Westerley Christian Care Home

How likely would you be to recommend Westerley Christian Care Home? Extremely Likely

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Average Rating:   5 out of 5

As soon as I walked into the care home it felt so homely and a very good atmosphere, the staff are so kind and have a great rapport with the residents. My mum loves it at the Westerley, she has a great relationship with the staff and has a good friendship with the other ladies. She loves the food and everybody seems to enjoy themselves, always something going on. Great activities and outings for them to enjoy. I am happy that my mum is too.

How likely would you be to recommend Westerley Christian Care Home? Extremely Likely

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Average Rating:   5 out of 5

I needed six weeks to recover from an ankle operation and so chose The Westerley very quickly on the internet because it was in the lovely town of Minehead and it was a Christian house. I was given a lovely room with en-suite wet room, ground floor and double aspect onto a lovely garden. The staff here are amazing, they are local people of varying ages, male and female. Nothing was too much trouble and we've always pleasant, courteous, obliging and cheerful. One year six weeks, I never heard a cross word, heard them complain, express frustration. They had a lovely approach to the older and dependent resident. I was greatly moved by what I saw and heard. They were a great team, needing little management.

How likely would you be to recommend Westerley Christian Care Home? Extremely Likely

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Average Rating:   5 out of 5

Westerley Care Home in Minehead ticks all the boxes. My friend was very happy there, her room was bright and clean. The staff were all very dedicated, caring and loving. In her first couple of days she was treated with the greatest respect and dignity. She was attended to at all times. As a visitor I was always made to feel welcome. The home is just like home, with a feeling of peace and warmth. I would recommend it 100% to anyone. Thank you.

How likely would you be to recommend Westerley Christian Care Home? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

1 Bed Vacancy

posted 02 Apr 2018

OP

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