70 Lowbourne, Melksham SN12 7ED
Owner: Mrs L Mercer
Person in charge: Lorraine Curry (Owner/Manager)
Local Authority / Social Services: Wiltshire Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 15 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 55+.
Languages Spoken by Staff (other than English): Spanish; Castilian, Tagalog, Vietnamese
Single Rooms: 15
Shared Rooms: 0
Rooms with ensuite WC: 5
Weekly Charges Guide: Personal Care Single £900 – £1000 (These prices are only a guideline, please contact Alpine Villa Ltd to find out the exact price for your requirements.)
We accept council funding with top up.
The fees are exclusive of extras such as hairdressers, chiropodist, etc
Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access
Large on site car park
Latest Care Quality Commission* Report on Alpine Villa Ltd: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Alpine Villa Ltd has a Review Score of 4.3 (4.333)
The Review Score of 4.3 (maximum of 10) for Alpine Villa Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Alpine Villa Ltd in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.333 for Alpine Villa Ltd is calculated as follows: ( (7 Excellents x 5) + (2 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 12 Ratings = 4.333
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 0 Points relating to the number of positive Reviews for Alpine Villa Ltd is based on 0 positive Reviews in the last 24 months and is calculated as follows:
0 = 0
Target of 3 positive Reviews (15 registered maximum number of service users ÷ 5). 0 Reviews ÷ 3 Target = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Sandra C (Niece of Resident) on Wednesday 9 September 2015. Relates to September 2015.
The care shown here to my aunt was amazing. They treated her as a person, not a patient and were very interested in "her" dignity . My aunt loved the food and it's the first residential home she has stayed in without complaining about anything. It may not be the plushest of places, but what's better "love and care" or " a big shiny TV"? The management and staff were lovely, friendly and helpful, what more could a concerned family ask for. I could easily recommend this place for your relatives.
How likely would you be to recommend Alpine Villa Ltd? Extremely Likely
Overall Standard: Good
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Good
There are currently no Care Home Idol entrants who have performed at Alpine Villa Ltd