Wiltshire Heights Care Home

Cottle Avenue, Off Berryfield Road, Bradford-on-Avon BA15 1FD
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9.9 170 Reviews
  • Wiltshire Heights Care Home, Bradford-on-Avon
Wiltshire Heights is an exceptional 63-bed care home in Bradford-on-Avon with a highly-trained, compassionate team on hand 24 hours a day to provide exceptional residential, dementia, nursing and respite care. Those living at Wiltshire Heights benefit from a private bedroom with an en suite wetroom, a choice of lounges to relax in, a bespoke hair salon and a private dining room to celebrate those special family occasions. Wiltshire Heights also has a secure landscaped garden and two south-facing terraces for their residents to enjoy.

The home’s activities and wellbeing team ensure every resident has the opportunity to take part in stimulating, inclusive activities tailored to all needs and interests. Guest speakers, day trips and entertainers also feature frequently on the activities and wellbeing programme.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Charlie Osgood (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Following pre-admission assessment
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (63)
  • Single Rooms with Ensuite Wet Room (63)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking available on site.

Wiltshire Heights Care Home Reviews (170)

9.9

Wiltshire Heights Care Home has a Review Score of 9.9 (9.880) out of 10, based on 36 reviews in the last 2 years.
Over all time Wiltshire Heights Care Home has 170 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Wiltshire Heights Care Home
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Total of 170, showing 1-20
Review from T P (Son of Resident) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum stayed at Wiltshire Heights, and I was so impressed with the level of care. The staff were fantastic and I would definitely recommend them to any family. Thanks you for giving us this experience
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for your kind review of Wiltshire Heights. We appreciate you sharing your experience, and it is our honour to care for your mum.

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Review from Mark A (Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are kind, friendly, very professional. If it is an emotional moment they are great at being there with comfort. As a patient I feel in safe hands twenty four hours a day. Everywhere is always clean and the catering is very good. Any problems and the managers listen and make the problem
go away, could not ask for more. Staff have an excellent sense of humour, so plenty of laughter, which I really enjoy. If anything breaks maintenance sorts it out ASAP. The laundry is always returned ironed like new. If is a good place to be needing help and care if you no longer manage alone.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for your glowing review! It is always incredibly motivating to hear feedback from our residents - I will be sure to share this with the rest of the team.

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Review from J H (Daughter of Resident) published on 3 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum didn't want to move to a care home, but it is a great comfort to know she is being so well looked after. She speaks very highly of the carers and other staff, has made friends and settled into a lovely community. The supportive and positive environment has led to her regaining the confidence
to resume one of her beloved hobbies, after giving up for a number of years.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for your review. It is great to hear your mum has settled into life at our home and is enjoying her beloved hobby again. We always strive to support our residents in regaining their confidence and doing what they enjoy.

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Review from Hilary G (Respite Resident) published on 19 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband goes for Respite, they look after him very well especially as he has medical and physical issues. I am extremely happy with his care and would not leave him if that wasn't so. Staff are friendly and we are treated as part of the family. They encourage him to take part in the activities and
to join in with the many things they put on for the residents. I can't speak highly enough about the people or the care home. Which is why I picked Wiltshire Heights.


.

Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for your feedback. It is always a pleasure to see you and your husband, and it is great to hear you are happy with the care he receives.

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Review from Angela W (Daughter of Resident) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad was a resident for three weeks at the end of May following a knee replacement operation.
The staff went out of their way to make sure Dad was comfortable. I was able to visit as often as I liked and was always welcomed by lots of friendly faces. I felt very reassured that Dad was somewhere safe
where his needs were being met. I couldn't be more grateful!
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

It was our pleasure to assist with your dad's recovery. Do visit us again soon for coffee and a catch up.

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Review from Simon M (Son of Resident) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum arrived at Wiltshire Heights Care Home on June 6th, 2025. She sadly died on 17th June, 2025 but could not have had a better place to spend her last days. Although her death was quicker than we all imagined - the care and welcome she received was first class. Everyone we and she came into contact
with was so kind, sympathetic and charming. Her carer was especially wonderful. Thanks to all the staff - it was a shorter stay than we all expected but Mum was comfortable and happy there. She just decided to move on to join Dad!
Thank you for looking after her so well.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for taking a moment to leave us a review during this difficult time. Although your mum's time with us was short, we cherished every moment getting to know her, and it was an honour to care for her during her final days. Please know you are always welcome at Wiltshire Heights.

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Review from Shona S (Niece of Resident) published on 23 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to express my thanks for the kindness given by all the team at Wiltshire Heights to my aunt and our family.
From the outset they were responsive, sympathetic and understanding of her needs. Their communication with me, my sister and especially my aunt in hospital was so respectful and
kind.
The team were wonderful in the lead up to her move and we were really impressed with the welcome, care and attention they gave us and my aunt for her breif stay in the nursing accommodation.
They were efficient, the atmosphere was warm and friendly and they had great activities available including the VE day celebration.
I would highly recommend it especially for the care and compassion of the team.
I say all this as a GP who has worked with many Care and Nursing Homes in Sussex, as well as as a relative of my aunt who received care recently, and my great aunt who lived at Wiltshire Heights a few years ago.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

It fills me with pride to hear such a glowing review from somebody who works in the care sector themselves. It was a pleasure to assist your family.

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Review from Nicky R (Daughter of Resident) published on 23 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I was really impressed by the team on Poppy floor and the home in general felt bright and positive. I felt all the staff members were always happy to help and always smiled at us and made eye contact. I thought two members of staff in particular ran the floor very well and that the senior team were
also readily available to answer any questions we had. The food was brilliant and the gardens and recreation spaces really nice. The kitchen dining area felt like a home away from home - but with much more cake!


Mum found being away from home for a short period of respite care very challenging but the team did all they could to make her feel at ease. The activities coordinator took the time to chat with my Mum and made an effort to find her when the Alpacas visited and the therapy dog came in. There was also a social atmosphere in the dining room amongst several of the other guests which was nice.


I would definitely recommend Wiltshire Heights to other families considering respite or long-term care.

Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for your fabulous feedback. It was a pleasure to have your mum with us, and I am glad to hear our team were able to ease her nerves. Please do visit us soon for cake and a catch up!

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Review from A H (Daughter of Resident) published on 6 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I so grateful to the staff who looked after my mum during a respite on the poppy floor I was particularly touched by the kind way they spoke to mum, especially saying to 'don't say sorry! It's ok' when mum needed help with the loo. They treated mum with real dignity but were still encouraging. I thought
the floor was really airy and fresh compared with other places I have been for respite. The food was also delicious - and I was pleased to be offered a meal with I visited at lunch time.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for your kind words. It was a pleasure to care for your lovely mum, and I am glad to hear you felt she was in safe hands.

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Review from P L (Son of Resident) published on 1 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't praise Wiltshire Heights highly enough. The staff are very friendly, caring & professional. The whole building is clean, light & airy & very well run. My mother was reluctant to come but is very happy here & keeps saying how kind the staff are. Ten out of ten!
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for taking a moment to leave us a review. It is great to hear your mother is happy living at Wiltshire Heights.

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Review from S P (Daughter of Resident) published on 17 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved to Wiltshire Heights last November and has improved in both her physical and mental health since being there. The reassuring presence of kind staff has meant she feels safe and cared for. She has her own furniture, ornaments and pictures in her room, making it feel like home. She is a gardener
and can help maintain the gardens, giving her purpose and an interest. She makes good use of the communal rooms and the various activities and outings that are provided. Wiltshire Heights is helping her come to terms with the loss of independence that older age brings.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

It is great to hear your mum is taking advantage of the variety of facilities and activities we have on offer and that she feels safe with our team.

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Review from Penny B (Daughter of Resident) published on 17 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Wiltshire Heights for nearly 2 years and recently passed away.
Wiltshire Heights was a perfect place for my mum. She received excellent attention from a loving and caring team of nurses and other staff. Her room was light and bright and had a beautiful outlook into the
courtyard where mum could see birds and squirrels.
You made my mum's last few years as comfortable as possible, and we will be forever grateful for that.
I would not hesitate to recommend Wiltshire Heights to anyone looking for a long term care home for their loved one.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for taking a moment to leave us a review during this difficult time. It was an honour to care for your lovely mother, and we miss her dearly. Please know you are always welcome at Wiltshire Heights.

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Review from E M (Daughter of Resident) published on 13 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault the care given to my mother during the last couple of months of her life. The staff from very department were thoughtful and very often members of the care team would sit and read to her and have a chat. Overall, excellent.
However, with regard to value for money, I feel that services
such as hairdressing and chiropody should be included and a weekly physio visit.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for taking a moment to leave us a review at this difficult time. It was an honour to care for your mother, and she is dearly missed by our team. I will take your feedback about extra services into consideration going forward.

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Review from C S (Friend of Resident) published on 11 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff and facilities at Wiltshire Heights are both excellent. The staff are so kind and caring, yet diligent too. Everyone is easy to approach and all go above and beyond. They are worth their weight in gold.
The facilities are like a hotel! Very comfortable, well equipped rooms and lovely, comfortable
lounges around the building for time away from your bedroom, a private dining room so you can enjoy a meal with family, a hair salon etc. They also arrange and lay-on a vast array of activities including walks out for those that are able.
The food was also excellent, a great choice at meal times and tea, cake, refreshments available all the time!
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for such a well-rounded and complimentary review. It is fantastic to hear you are impressed by all aspects of our home.

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Review from Ronnie M (Son of Resident) published on 27 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The house manager was very responsive from the time I enquired about the care home. My father is well looked after at the home and his care needs are being met. Whenever the family have a query about my father's care, we can always approach the care staff or the manager directly which is great. Keep
up the good work!
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for your kind feedback. We aim to ensure our team are always on hand should you require assistance, so I am glad to hear you have felt this is the case when enquiring about your father's care.

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Review from Catherine L (Daughter of Resident) published on 26 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wiltshire Heights took our parents in at short notice for respite care following hospital stays. Wiltshire Heights was extremely accommodating, flexible and caring from the start. Every one of the staff works together very well as a most caring and cheerful team. The communal rooms are beautifully designed
and decorated and while spacious enough seem homely too. A lovely range of trips and activities.
Reply from Marketing Porthaven, Marketing Assistants at Wiltshire Heights Care Home

Thank you for your positive review. It was a pleasure to assist your parents with their recovery and to now have them with us on a permanent basis.

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Review from J B (Son of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been looked after with considerable kindness and consideration. The staff are aware of her foibles and her somewhat cantankerous manner but are always understanding and keen to find solutions. I believe that Wiltshire Heights is well run and managed with a firm but light touch. I recommend
anyone looking for a caring environment for their relatives to take a look at Wiltshire Heights; you will not be disappointed.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for your five star review. It is great to hear you are happy with the care and kindness your mother has received at Wiltshire Heights.

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Review from Mary B (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister and I viewed several care homes in the local area when looking for a care home for our father and Wiltshire Heights was far the best by a long way of the ones we visited. Everyone from the time you step into the home makes you feel welcome. The home is beautifully decorated, clean and warm,
the food is excellent too with lots of activities going on to suit all the interests of the residents. Dad is extremely well cared for and the nursing staff are very kind, respectful and caring towards him. The team on Poppy Ward are always happy and cheerful and nothing is too much for them when you ask them for something on a visit. I am very pleased with the care my dad is receiving from Wiltshire Heights.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

It is wonderful to hear you are happy with the care your dad is receiving as well as the facilities and activities our home has to offer.

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Review from Janette L (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was admitted to Wiltshire Heights 4 months ago and our experience has been excellent from the start. The home is beautifully decorated, spacious and light. Food is excellent, with a good choice for every meal. Staff are very supportive of the service user and family during the initial admission
period which we found to be very emotional due to the huge change of circumstances that we were experiencing. The support is ongoing. The staff are kind, caring and friendly, treat my father with dignity and respect - he is very comfortable with all his team. The nurses are proactive in their care, and communication is excellent on all aspects of my father's care. Social needs are met by the activity ladies and the minibus team. Both teams are wonderful as they enable activities appropriate to my father's interests, having taken the time to get to know him and his interests. I can only praise and thank Wiltshire Heights for all that the staff do for us.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

I am glad we were able to assist you throughout the admission process and that you continue to feel supported by our team. It is a pleasure to have your father with us and great to see him getting involved in activities and trips that pique his interest.

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Review from Peter T (Son of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot stress how much care was taken of my mother in the lead-up to admission to Wiltshire Heights Care Home and during her stay. Every member of staff tried their utmost to make my Mother comfortable and attend to her needs. The nursing staff in particular made sure the best care was available,
organising a special mattress when needed, and being diligent in their care. My regret is that my mother should have come into the care home earlier so that she could have enjoyed the full facilities. She did enjoy the in-house hairdressing salon which made a big difference to her. The rooms are very nice and have a pleasant outlook onto well-maintained patios and gardens and the food choice is along the lines of an expensive hotel. Security is top-notch, there was always parking for visitors available on the adjacent road close by. I would recommend Wiltshire Heights with complete confidence of care.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for taking a moment to leave such kind feedback during this difficult time. It was an honour to care for your mother and provide her with the high-quality care she deserved. Please know that you are always welcome at Wiltshire Heights.

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Current Review Score: 9.9 (9.880)

Overview of Review Score

The Review Score of 9.9 (9.880) out of 10 for Wiltshire Heights Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.880 for Wiltshire Heights Care Home is calculated as follows: ( (371 Excellents x 5) + (44 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 418 Ratings = 4.88
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Wiltshire Heights Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Oct 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (17)

Meet the Team (3)

Charlie

Charlie Osgood

Job Title: Home Manager Joined: 2023

Hello, my name is Charlie Osgood, and I am the Home Manager here at Wiltshire Heights.


I started my career in care in 1992, working nights as a carer in a nursing home. I loved the job, and it prompted me to undertake my nurse training in London and return to the same nursing home in 2000 in the position of home manager. I then managed this home for three years.


In the 20 years that followed, I have managed two other nursing homes, worked as a training and development manager and also been a regional manager for a small care provider consisting of five care homes.


I am passionate about care and the need to build positive relationships and work in partnership with our residents, their loved ones, our team, local professionals and advocates to achieve the best possible care and outcomes for individuals living in our home, and I am particularly excited about the opportunity to manage a home as impressive as Wiltshire Heights.

Jaspreet

Jaspreet Price

Job Title: Client Services Manager Joined: 2020

Hello, my name is Jas, and I am the Client Services Manager here at Wiltshire Heights.


I have experience working in various customer service roles, from group reservations and event management to regional sales management. I loved working in events and organising weddings, corporate conferences and seasonal parties. I have also worked for the NHS in various hospitals as a clinical coordinator.


I came into the care sector hoping to use my experience to support our residents in living a well-rounded life. I am able to use my experience in events to plan special occasions for everybody in our home to enjoy, so not only do our residents receive excellent care, but they also have a great time socially as part of the Wiltshire Heights community.


I feel incredibly lucky to be part of this fantastic home.

Sally

Sally Bullock

Job Title: Head Housekeeper Joined: 2018

Hello, my name is Sally Bullock, and I am the Head Housekeeper here at Wiltshire Heights.


I originally joined Wiltshire Heights as a night carer and eventually became head housekeeper. I loved both roles, however, I feel housekeeping is where my talents really lie. Before this, I worked in a senior school, however after 25 years I decided I wanted to try something different.


As part of my role, I have the privilege of spending time with our residents on a daily basis, mingling and chatting with them and finding out whether there is anything I can do for them. I am lucky to have a great team who keeps our home sparkling clean and shares my sentiment that nothing is too much for our lovely residents.

Frequently Asked Questions about Wiltshire Heights Care Home

What types of Care is Wiltshire Heights Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Wiltshire Heights Care Home have?

There are 63 Single Rooms.

What are the Facilities & Services at Wiltshire Heights Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Wiltshire Heights Care Home to the centre of Bradford-on-Avon?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

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