Wiltshire Heights Care Home

Cottle Avenue, Off Berryfield Road, Bradford-on-Avon BA15 1FD
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9.9 179 Reviews
  • Wiltshire Heights Care Home, Bradford-on-Avon
Wiltshire Heights is an exceptional 63-bed care home in Bradford-on-Avon with a highly-trained, compassionate team on hand 24 hours a day to provide exceptional residential, dementia, nursing and respite care. Those living at Wiltshire Heights benefit from a private bedroom with an en suite wetroom, a choice of lounges to relax in, a bespoke hair salon and a private dining room to celebrate those special family occasions. Wiltshire Heights also has a secure landscaped garden and two south-facing terraces for their residents to enjoy.

The home’s activities and wellbeing team ensure every resident has the opportunity to take part in stimulating, inclusive activities tailored to all needs and interests. Guest speakers, day trips and entertainers also feature frequently on the activities and wellbeing programme.
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Care Provided by Wiltshire Heights Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Those care needs.

Contact Wiltshire Heights Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Wiltshire Heights Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Charlie Osgood (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (63)
  • Single Rooms with Ensuite Wet Room (63)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking available on site.

Wiltshire Heights Care Home Reviews (179)

9.9

Wiltshire Heights Care Home has a Review Score of 9.9 (9.891) out of 10, based on 44 reviews in the last 2 years.
Over all time Wiltshire Heights Care Home has 179 reviews.

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Reviewer Connection to Wiltshire Heights Care Home
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Review from Catherine L (Daughter of Resident) published on 27 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents have been at Wiltshire Heights since the beginning of the year. They have really benefited from the consistent care provided. The rooms, particularly the communal ones are light, airy and beautifully decorated, with a lovely outlook onto the gardens which have an Italian feel to them. The
garden is easily accessible from the residents rooms; my parents have loved sitting out there this summer. They have just celebrated a big wedding anniversary and were absolutely delighted by the party Wiltshire Heights put on for them. It was very special to share this celebration with some of our family, recent neighbor's and one or two very old family friends with what feel like our new friends at Wiltshire Heights. Thank you.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home
Thank you so much for sharing your thoughtful review of Wiltshire Heights. We are truly delighted to hear that your parents have settled in comfortably with us. It was a privilege to be a part of…read more
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Review from Maggie K (Sister of Resident) published on 16 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother moved into Wiltshire Heights about 6 months ago, as he was no longer able to care for himself. We were impressed by the care and attention provided by all the staff to make him feel welcome and settled. Indeed, the same warm support provided by the whole team at Wiltshire Heights has been
in evidence over the subsequent months. The organisation of day trips out and the occasional garden parties has been beneficial in ensuring that his life is not spent entirely within the four walls of his room. My husband, sister, and I are all delighted and relieved that we have made the right decision!
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home
Thank you for leaving a kind review of Wiltshire Heights. We are so pleased to hear that you are happy with the care that your brother receives from us. Thank you for entrusting us with the care of…read more
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Review from H G (Wife of Resident) published on 10 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Recommend for respite. Regular use. Care staff are amazing. Homely. Treated like family. Caring to us both.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home
Thank you for taking the time to leave a kind review of Wiltshire Heights. You are always welcome at our home.
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Review from M B (Son of Resident) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good care given to my dad. All the staff I have met are friendly and good at their jobs, and the home is very clean.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home
Thank you for taking the time to leave a kind review of Wiltshire Heights. It is an honour to care for your dad.
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Review from Caroline D (Daughter of Resident) published on 29 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved both parents into Wiltshire Heights when we were struggling this summer with dad very unwell and mum unable to cope. The staff were extremely kind and sensitive to the situation. Dad died shortly after being admitted and the staff made this as good as it could be for the family, and they have
cared for Mum very well since this happened. As a family, we are always made to feel very welcome and part of the Wiltshire Heights family when we visit.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home
Thank you for taking the time to leave such a thoughtful review of Wiltshire Heights. It was an honour to care for your father and we are so grateful to hear that you feel your mother is being well…read more
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Review from Katherine W (Goddaughter of Resident) published on 25 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great care offered and received by my Godmother. The rooms are large and well equipped. The food is excellent and served to residents in a lovely dining room with napkins and white table cloths and proper cutlery and glasses on the tables. This means the experience is more like a hotel than a Care Home
and that is a very positive thing. Delighted by all that is offered at Wiltshire Heights. Thanks you.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home
Thank you for taking the time to leave a kind review of Wiltshire Heights. We are so pleased to hear that you are happy with the care that your Godmother receives here at Wiltshire Heights
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Review from Emily S (Great-Niece of Resident) published on 24 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Great Auntie stayed at Wiltshire Heights in May 2025 for respite. While at the facility, the staff delivered exceptional care, were extremely dignified towards my Auntie and ensured that she was settled in her new, unfamiliar surroundings. She had unlimited tea and snacks, fantastic cooked 3-course
meals, freshly baked cakes and muffins. A lovely private room with ensuite and cleaning washing daily, When it came time for her to leave and go home she didn't want to go, now she visits weekly and is welcomed with open arms by all staff, I would like to mention one lady for her exceptional effort in getting everything sorted in such a quick manner as this respite stay was very last minute, would highly recommend Wiltshire Heights Bradford on Avon.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home
Thank you very much for taking the time to leave such a wonderful review. It was a pleasure caring for your aunty, and it warms our hearts to know that she visits us every week. Your aunty is always…read more
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Review from M C (Son of Resident) published on 24 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff looking after my stepfather are amazing, always helpful, and nothing is too much. They always have a smile on their faces and make all the residents feel at home.
The decor is lovely and well-maintained, giving a nice, cosy home feeling.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home
Thank you for taking the time to leave a kind review of Wiltshire Heights. It is an honour to care for your father, and we are pleased to hear you are happy with the care your father is receiving with…read more
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Review from Vicky W (Daughter of Resident) published on 19 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wiltshire Heights is such a lovely care home with the friendliest staff. Their warmth and kindness not only to Mum, but to the rest of the family makes it such a pleasure when we visit. Nothing is too much trouble. There are great facilities, activities and outings available, and always plenty of tea
and cake on offer! Mum is so lucky being looked after in such a lovely home.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home
Thank you for leaving a kind review. It is a pleasure taking care of your mum, and you are always welcome here at Wiltshire Heights.
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Review from James V (Son-in-law of Resident) published on 19 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my in-laws moved into Wiltshire heights, I have found that they are being looked after extremely well. Their minds are kept active by the numerous activities available to them. They also take advantage of the trips out in the minibus. The staff are caring for them very well, and are always helpful
to not only my in-laws but to my wife and I as well. The food always looks delicious and the cakes and biscuits are always at hand. Very happy with the care my in-laws are receiving.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home
Thank you for taking the time to leave a kind review of Wiltshire Heights. It is an honour to care for your in-laws, and we are so pleased to hear that you are satisfied with the care that your loved…read more
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Review from M H (Son of Resident) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management at Wiltshire Heights went to great lengths to make it possible for my mum to become a resident at a distressing time in her life.The staff welcomed her warmly and continued to help her to settled into a new home with dignity and respect. The whole team have made it easy for the family
too.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home
Thank you for taking the time to leave such a kind review. We understand that finding care for a loved one can be very difficult and we are truly honoured to support your mum. It brings us comfort to…read more
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Review from C J (Son of Resident) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bringing mum into the home has been an emotional process for the family. All the care given to mum during this period has been exemplary. We would like to thank all the staff who made this process so easy.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home
Thank you for taking the time to leave such a thoughtful review. We understand that it can be challenging to trust someone with the care of your loved one, which is why we truly appreciate your…read more
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Review from T P (Son of Resident) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum stayed at Wiltshire Heights, and I was so impressed with the level of care. The staff were fantastic and I would definitely recommend them to any family. Thanks you for giving us this experience
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home
Thank you for your kind review of Wiltshire Heights. We appreciate you sharing your experience, and it is our honour to care for your mum.
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Review from Mark A (Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are kind, friendly, very professional. If it is an emotional moment they are great at being there with comfort. As a patient I feel in safe hands twenty four hours a day. Everywhere is always clean and the catering is very good. Any problems and the managers listen and make the problem
go away, could not ask for more. Staff have an excellent sense of humour, so plenty of laughter, which I really enjoy. If anything breaks maintenance sorts it out ASAP. The laundry is always returned ironed like new. If is a good place to be needing help and care if you no longer manage alone.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home
Thank you for your glowing review! It is always incredibly motivating to hear feedback from our residents - I will be sure to share this with the rest of the team.
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Review from J H (Daughter of Resident) published on 3 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum didn't want to move to a care home, but it is a great comfort to know she is being so well looked after. She speaks very highly of the carers and other staff, has made friends and settled into a lovely community. The supportive and positive environment has led to her regaining the confidence
to resume one of her beloved hobbies, after giving up for a number of years.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home
Thank you for your review. It is great to hear your mum has settled into life at our home and is enjoying her beloved hobby again. We always strive to support our residents in regaining their…read more
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Review from Angela W (Daughter of Resident) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad was a resident for three weeks at the end of May following a knee replacement operation.
The staff went out of their way to make sure Dad was comfortable. I was able to visit as often as I liked and was always welcomed by lots of friendly faces. I felt very reassured that Dad was somewhere safe
where his needs were being met. I couldn't be more grateful!
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home
It was our pleasure to assist with your dad's recovery. Do visit us again soon for coffee and a catch up.
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Review from Simon M (Son of Resident) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum arrived at Wiltshire Heights Care Home on June 6th, 2025. She sadly died on 17th June, 2025 but could not have had a better place to spend her last days. Although her death was quicker than we all imagined - the care and welcome she received was first class. Everyone we and she came into contact
with was so kind, sympathetic and charming. Her carer was especially wonderful. Thanks to all the staff - it was a shorter stay than we all expected but Mum was comfortable and happy there. She just decided to move on to join Dad!
Thank you for looking after her so well.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home
Thank you for taking a moment to leave us a review during this difficult time. Although your mum's time with us was short, we cherished every moment getting to know her, and it was an honour to care…read more
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Review from Shona S (Niece of Resident) published on 23 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to express my thanks for the kindness given by all the team at Wiltshire Heights to my aunt and our family.
From the outset they were responsive, sympathetic and understanding of her needs. Their communication with me, my sister and especially my aunt in hospital was so respectful and
kind.
The team were wonderful in the lead up to her move and we were really impressed with the welcome, care and attention they gave us and my aunt for her breif stay in the nursing accommodation.
They were efficient, the atmosphere was warm and friendly and they had great activities available including the VE day celebration.
I would highly recommend it especially for the care and compassion of the team.
I say all this as a GP who has worked with many Care and Nursing Homes in Sussex, as well as as a relative of my aunt who received care recently, and my great aunt who lived at Wiltshire Heights a few years ago.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home
It fills me with pride to hear such a glowing review from somebody who works in the care sector themselves. It was a pleasure to assist your family.
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Review from Nicky R (Daughter of Resident) published on 23 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I was really impressed by the team on Poppy floor and the home in general felt bright and positive. I felt all the staff members were always happy to help and always smiled at us and made eye contact. I thought two members of staff in particular ran the floor very well and that the senior team were
also readily available to answer any questions we had. The food was brilliant and the gardens and recreation spaces really nice. The kitchen dining area felt like a home away from home - but with much more cake!


Mum found being away from home for a short period of respite care very challenging but the team did all they could to make her feel at ease. The activities coordinator took the time to chat with my Mum and made an effort to find her when the Alpacas visited and the therapy dog came in. There was also a social atmosphere in the dining room amongst several of the other guests which was nice.


I would definitely recommend Wiltshire Heights to other families considering respite or long-term care.

Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home
Thank you for your fabulous feedback. It was a pleasure to have your mum with us, and I am glad to hear our team were able to ease her nerves. Please do visit us soon for cake and a catch up!
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Review from A H (Daughter of Resident) published on 6 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I so grateful to the staff who looked after my mum during a respite on the poppy floor I was particularly touched by the kind way they spoke to mum, especially saying to 'don't say sorry! It's ok' when mum needed help with the loo. They treated mum with real dignity but were still encouraging. I thought
the floor was really airy and fresh compared with other places I have been for respite. The food was also delicious - and I was pleased to be offered a meal with I visited at lunch time.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home
Thank you for your kind words. It was a pleasure to care for your lovely mum, and I am glad to hear you felt she was in safe hands.
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Current Review Score: 9.9 (9.891)

Overview of Review Score

The Review Score of 9.9 (9.891) out of 10 for Wiltshire Heights Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 44 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.891 for Wiltshire Heights Care Home is calculated as follows: ( (459 Excellents x 5) + (50 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 512 Ratings = 4.891
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Wiltshire Heights Care Home is based on 44 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 44 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Oct 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (17)

Meet the Team (3)

Charlie

Charlie Osgood

Job Title: Home Manager Joined: 2023

Hello, my name is Charlie Osgood, and I am the Home Manager here at Wiltshire Heights.


I started my career in care in 1992, working nights as a carer in a nursing home. I loved the job, and it prompted me to undertake my nurse training in London and return to the same nursing home in 2000 in the position of home manager. I then managed this home for three years.


In the 20 years that followed, I have managed two other nursing homes, worked as a training and development manager and also been a regional manager for a small care provider consisting of five care homes.


I am passionate about care and the need to build positive relationships and work in partnership with our residents, their loved ones, our team, local professionals and advocates to achieve the best possible care and outcomes for individuals living in our home, and I am particularly excited about the opportunity to manage a home as impressive as Wiltshire Heights.

Jaspreet

Jaspreet Price

Job Title: Client Services Manager Joined: 2020

Hello, my name is Jas, and I am the Client Services Manager here at Wiltshire Heights.


I have experience working in various customer service roles, from group reservations and event management to regional sales management. I loved working in events and organising weddings, corporate conferences and seasonal parties. I have also worked for the NHS in various hospitals as a clinical coordinator.


I came into the care sector hoping to use my experience to support our residents in living a well-rounded life. I am able to use my experience in events to plan special occasions for everybody in our home to enjoy, so not only do our residents receive excellent care, but they also have a great time socially as part of the Wiltshire Heights community.


I feel incredibly lucky to be part of this fantastic home.

Sally

Sally Bullock

Job Title: Head Housekeeper Joined: 2018

Hello, my name is Sally Bullock, and I am the Head Housekeeper here at Wiltshire Heights.


I originally joined Wiltshire Heights as a night carer and eventually became head housekeeper. I loved both roles, however, I feel housekeeping is where my talents really lie. Before this, I worked in a senior school, however after 25 years I decided I wanted to try something different.


As part of my role, I have the privilege of spending time with our residents on a daily basis, mingling and chatting with them and finding out whether there is anything I can do for them. I am lucky to have a great team who keeps our home sparkling clean and shares my sentiment that nothing is too much for our lovely residents.

Frequently Asked Questions about Wiltshire Heights Care Home

What types of Care is Wiltshire Heights Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Wiltshire Heights Care Home have?

There are 63 Single Rooms.

What are the Facilities & Services at Wiltshire Heights Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Wiltshire Heights Care Home to the centre of Bradford-on-Avon?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wiltshire Heights Care Home to verify any information. View our terms and conditions. Wiltshire Heights Care Home has an Enhanced Service - more info.