Wiltshire Heights Care Home

Cottle Avenue, off Berryfield Road, Bradford-on-Avon BA15 1FD

Wiltshire Heights Care Home, Bradford-on-Avon, Wiltshire
Wiltshire Heights Care Home, Bradford-on-Avon, Wiltshire
Wiltshire Heights Care Home, Bradford-on-Avon, Wiltshire

Wiltshire Heights Care Home has been purpose-built to provide an ideal living environment in which residential, nursing, dementia and respite care can be carried out.

The home benefits from a careful design, supporting homely comforts while being tailored to regulatory objectives and therefore suiting the challenges carers face in performing to the best of their potential.

Residents have a choice of lounges, as well as a large activities room. There are also landscaped gardens which residents can enjoy from two south-facing terraces.

Group: Porthaven Care Homes

Person in charge: Sharon Adams (Home Manager)

Local Authority / Social Services: Wiltshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 63 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment • Motor Neurone Disease • Orthopaedic • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Following pre-admission assessment. Ages 50+.

Single Rooms: 63

Rooms with ensuite WC: 63

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Visitors always welcome.

Parking:

On site parking available.

Latest Care Quality Commission* Report on Wiltshire Heights Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Wiltshire Heights Care Home has a Review Score of 9.8 (9.786)

The Review Score of 9.8 (maximum of 10) for Wiltshire Heights Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 36 Reviews over all time. This Average Rating is also the rating value for Wiltshire Heights Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.786 for Wiltshire Heights Care Home is calculated as follows: ( (341 Excellents x 5) + (86 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 430 Ratings = 4.786

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Wiltshire Heights Care Home is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.6 positive Reviews (63 registered maximum number of service users ÷ 5). 15 Reviews ÷ 12.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    32
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Wiltshire Heights Care Home?

  • Extremely LIKELY
    34
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Wiltshire Heights Care Home

  • Daughter of Resident/Service User
    17
  • Son of Resident/Service User
    7
  • Husband of Resident/Service User
    3
  • Resident / Service User
    3
  • Wife of Resident/Service User
    2
  • more

I have piece of mind that Mother is in a safe, caring and stimulating environment. The activities are particularly helpful in maintaining her mental wellbeing. We are always welcomed by staff whenever we visit. The common lounges are essential to seeing visitors in a room that is not a bedroom maintains dignity.
Our Mothers room is not large but she has easy access to a garden area. The garden has improved since a gardener has been employed, as it is not reasonable to expect the activities staff to have the knowledge and resources to maintain an appealing looking garden.
We appreciate the options Mother has to go on outings in the minibus .
When she has been feeling unwell staff have been very considerate and caring. Easy access to the Doctor and Nurse are important so her concerns can be addressed promptly and anxiety reduced.
The Manager is very approachable and accessible for relatives to raise issues .She has raised the standard of care since Mother took up Residence.

How likely would you be to recommend Wiltshire Heights Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mum was very reluctant to go into a care home, but I have watched her become more settled and relaxed over the past year. She has made friends with other residents and often talks about the staff as being 'lovely' and 'friendly'. Although she tells me she never goes anywhere, I have been informed and seen photos of her out and about having a lovely time with other residents. When I visit her I try and take her out somewhere different for a cup of tea and a change of scenery.

Although she still sometimes pines to go back home, I have watched her come alive just by having company around her and someone to talk to.

How likely would you be to recommend Wiltshire Heights Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Quality & care my father has received allows our family to sleep at night. We breathe a sigh of relief knowing that my father is safe, warm & cared for as a human being with dignity.
It's a hard road my father is travelling down, to see that the staff engage, laugh & share time with is important, they know him perhaps not as he was but how he is now. I see the genuine friendliness & love they have for him.
If there is a need for anything medical they are professional never taking anything for granted when responding to health issues.
Excellent at keeping the family updated & so good at guiding us through the stages of this condition.
I can see a genuine commitment & shared attitudes to the well being of my father ..............
The rooms are a good size with excellent ensuite bathroom facilities, the rooms are warm & decor of a high standard.
The communal areas very good most afternoon the "Big Movie" is put on which is enjoyed, plenty of actives & trips.
Excellent all round.

How likely would you be to recommend Wiltshire Heights Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Home from home with very supportive and friendly staff and managers. They have helped us through a hard time and continue to do so with first class service

How likely would you be to recommend Wiltshire Heights Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

This care home was very caring in all ways. The whole staff became my friends as I visited my wife frequently. I could not have wished for a better environment for my wife in her last months.

How likely would you be to recommend Wiltshire Heights Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have been very happy during my stay.

How likely would you be to recommend Wiltshire Heights Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Wiltshire Heights and their care teams gave my father excellent care and gave him the best on all things, that he needed during his time with them. They kept me informed of any change in his health and welfare and filled me with confidence in the ability to give a great level of care.

How likely would you be to recommend Wiltshire Heights Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Approachable and polite staff, they looked after Dad very well. The home was always kept clean. Dad loved the activities, and especially liked to go out in the mini bus. He enjoyed the food and was always ready for going to the dinning room.

How likely would you be to recommend Wiltshire Heights Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Our mum went into the home in March as, being nearly 97, she was very frail. She had not wanted to leave her home but the excellent food, wonderful care and entertainment she could join in meant she was happy to be there. She liked her room which was light and comfortable and joined other residents to eat and at other times.
Her care could not have been better so her last few months were comfortable and she was safe and well looked after.

How likely would you be to recommend Wiltshire Heights Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

We have been delighted with the way in which my father has been welcomed to the home.
He is 93 years old and had to travel from Australia to join us in England. He settled in immediately and has often told us how wonderful the staff are and how kind they are. We visit dad regularly so we can see for ourselves that this is the case. He looks ten years younger, is eating very well and is obviously content. Thank you to all.

How likely would you be to recommend Wiltshire Heights Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Wiltshire Heights Care Home could be described as a five-star hotel with the personal touch. Staff diligence is excellent, they mix with residents and seem on top of the record keeping. Interestingly, they develop staff, a key factor in running a fulfilling team.

How likely would you be to recommend Wiltshire Heights Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have emailed reviews in the past. Excellent service where the standard has not dropped during this period.

How likely would you be to recommend Wiltshire Heights Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I go once a week to see my mother. She tells me about all the activities they have done in the past week. I often stay for lunch and the food is good. The staff are always helpful and pleasant.

How likely would you be to recommend Wiltshire Heights Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Very pleased with the home, my husband has settled very well. Only a slight problem is that there are too many spicy main courses. Would prefer the English cooking that he is used to.

How likely would you be to recommend Wiltshire Heights Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Sharon Adams, Home Manager at Wiltshire Heights Care Home responded to this review on 11 Apr 2017:

Thank you for taking the time to review our lovely home. I'm pleased your husband is settling well. Thank you also for your feedback about the menus. There are a variety of menu options available in addition to the main menus, including lighter bites and snack menus.

We also try to incorporate individual preferences with input from residents and relatives so I am more than happy to discuss this further with you to see how we may be able to improve the dining experience for your husband. With warm wishes, Sharon

We have found this an excellent care home, which though expensive, is good value for money. The staff are good and always friendly and seem well trained. Most are local and nearly all are regularly employed staff not agency, only sometimes do we see an agency worker. At our last care home, most staff were agency, often with poor English while the management 'hid' in their offices - this is not the case at Wiltshire Heights. My father's mood improved considerably after moving in and he is very happy there. The rooms are large, the corridors wide, the whole place has the feel of a luxury hotel. The activities programme is large and varied, my father has always been too shy to socialise much with other people and has come to enjoy many of the events, entertainments or trips out.
We fully recommend this care/nursing home.

How likely would you be to recommend Wiltshire Heights Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Sharon Adams, Home Manager at Wiltshire Heights Care Home responded to this review on 28 Mar 2017:

Such a wonderful review and kind words. On behalf of the whole team at Wiltshire Heights, thank you. Warm regards, Sharon.

My mother was a resident in Wiltshire Heights from August to December 2016 having moved her from another care home. The staff at Wiltshire Heights are excellent. They are friendly, professional and treat the residents with care and dignity. The manager knows her staff really well and runs the home efficiently and compassionately. When my mother passed away at the home in December we could not have received more kindness, better end of life care and support. It was excellent.

How likely would you be to recommend Wiltshire Heights Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sharon Adams, Home Manager at Wiltshire Heights Care Home responded to this review on 16 Jan 2017:

Thank you for sharing your experience of Wiltshire Heights and such a personal one at that. I'm very proud of the team and the ease with which they look after our residents and I will ensure your kind words are passed on to them. Very best wishes, Sharon.

Very helpful - Lovely atmosphere. Kind staff and always willing to help.

How likely would you be to recommend Wiltshire Heights Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The whole team are thoughtful and caring and provide excellent care.
Mum has very comfortable room. I am impressed by the quality of all aspects of the home particularly the social activities team and the very attractive dining room. The menus are well thought out and tempting for poor appetites. The whole ethos of the home is for residents to see it as their "own home".

How likely would you be to recommend Wiltshire Heights Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother is well looked after. There are a variety of activities should she wish to participate. The staff are very friendly and answer any questions I might have. The food looks very appetising.

How likely would you be to recommend Wiltshire Heights Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My father has been in Wiltshire Heights Care Home for 2 ½ years with Alzheimers his condition has increased each month with varying issues. The staff are very caring and supportive to my father. He is safe and contented in the home. I am very pleased with the care my father receives it's such a relief not to have to worry. During the last month dads, condition changed further and management were involved as some changes were needed. This was handled so well with speed and dignity.

How likely would you be to recommend Wiltshire Heights Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I am very happy with the level of care that my mother receives and the friendly reception I always receive when visiting. My mother has said that she is looked after very well which is high praise from her. She does complain about the timing of when she is given her medication, the time it takes for the bell to be responded to and about the food. However, I have not any concrete evidence that supports this and admit my mother does like to have something to complain about.

How likely would you be to recommend Wiltshire Heights Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My daughter (a local physiotherapist) and I moved my wife from another local home after 4 years, as the standard had slipped considerably. Despite many forebodings, the move has been totally successful despite her Parkinson's having progressed significantly over the last few months. The attitude and care of all the staff have been excellent and they have really got a grip of her associated problems and we both feel confident at all times. The manager has turned around a newish home which initially had a poor reputation and in conjunction with an excellent team she has gathered around her, has turned Wiltshire Heights into a first class place.

How likely would you be to recommend Wiltshire Heights Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have recently moved my wife to this loving and caring home. Every member of staff who I have met gives 100% of their time to their allotted duties, (most impressed.) I am not at the stage of needing their care. BUT . I would like to go on the waiting list if I needed it.

How likely would you be to recommend Wiltshire Heights Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sharon Adams, Home Manager at Wiltshire Heights Care Home responded to this review on 03 Oct 2016:

Thank you for your kind words Jerry. I will make sure the team are made aware of your praise for them. Very best wishes, Sharon

- Since the new home manager was appointed earlier this year, the home has been transformed.
- Care staff of a high standard, including activity ladies, and all other staff.
- Good, relaxed atmosphere amongst staff and residents.
- Right ratio of carers to residents and very rarely bank/agency staff.
- Food of a high standard, although rather a lot of cream.
- Only downfall is the mini bus allocated to Wiltshire Heights/ Cheltenham. A suitable heavy good driver has still not been found. Local trips would make such a difference to the residents, especially over the summer.

How likely would you be to recommend Wiltshire Heights Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Sharon Adams, Home Manager at Wiltshire Heights Care Home responded to this review on 06 Sep 2016:

Thank you for your review of our home. It's great to see that the positive changes that have happened in recent months are well received. Best wishes, Sharon

I would like to thank the house manager for her kind and compassionate management of the home. Her team are a credit to her. The staff go out of their way to help. The nurses were so kind to my mother and made her comfortable. The chef took her menu to her and continually made sure she had the meal she would enjoy. Sadly, my mother has just passed away. But I send heartfelt thanks to Wiltshire Heights for making her end of life very comfortable.

How likely would you be to recommend Wiltshire Heights Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Excellent in all departments.

How likely would you be to recommend Wiltshire Heights Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother lived in Wiltshire Heights for about 20 months. She felt more at home there, than any other place. The staff didn't just treat her as a resident, they made the effort to really get to know her and connect with her; they played her favourite games, ran her bath to her preferred temperature, looked after all her medical requirements and best of all, they would have a laugh with her. When she died, they cared for her as though she was one of their own personal relatives. It was more than care. They treated her with love and professionalism.

How likely would you be to recommend Wiltshire Heights Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Sharon Adams, Home Manager at Wiltshire Heights Care Home responded to this review on 27 Jun 2016:

Dear Heather, thank you for sharing this very personal experience. Your feedback will be shared with the whole team and I know it will mean a great deal to have such wonderful praise for their care. With warm regards, Sharon

So impressed with Wiltshire Heights.

How likely would you be to recommend Wiltshire Heights Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sharon Adams, Home Manager at Wiltshire Heights Care Home responded to this review on 20 Apr 2016:

I'm delighted you feel that way David - thank you for sharing your experience of our home. Best wishes, Sharon

Having reached a stage where my adopted mother could not longer cope with living in her own home as a family we decided she needed full time assistance but not care. Having looked at several other "homes" Wiltshire Heights appeared to be the the ideal solution. Although still fiercely independent it was with great hesitation coupled with an element of reluctance she agreed to come here for a 2 week holiday, after just over one week she felt so safe and cared for that she made the decisions herself to make this her new home. A great relief for us as a family and so good to see her happy living on the residential floor which beautifully furnished with her every need catered for, all round a satisfactory end of a difficult situation.

How likely would you be to recommend Wiltshire Heights Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sharon Adams, Home Manager at Wiltshire Heights Care Home responded to this review on 18 Apr 2016:

It's not all that unusual to find some people feel this way but they usually settle in to their new environment very quickly, as Mum has. I'm sure this scenario resonates with many others in similar circumstances so thank you for sharing your own personal experience so frankly. Warmest regards, Sharon

My granddad came into Wiltshire Heights from hospital. The transformation in him has been remarkable. The environment, food, activities and staff have all equally contributed to his amazing recovery.

How likely would you be to recommend Wiltshire Heights Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sharon Adams, Home Manager at Wiltshire Heights Care Home responded to this review on 13 Apr 2016:

Thank you for sharing your experience of Wiltshire Heights. I know the team thoroughly enjoyed looking after your granddad and continue to wish him well in his further recovery at home. Best wishes, Sharon

I called in to see this care home not long after it opened. I was made welcome and shown around.

When I had a client in need of respite I took her to see Wiltshire Heights. She loved it and stayed very happily for a couple of months.

I have always been welcomed by the staff, the residents have always been clean and happy. The food is excellent.

Will certainly use Wiltshire Heights for clients in the future.

How likely would you be to recommend Wiltshire Heights Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Sharon Adams, Home Manager at Wiltshire Heights Care Home responded to this review on 08 Apr 2016:

Thank you for sharing your experience of Wiltshire Heights. I'm so glad we were able to help your client and we look forward to being of service in the future should the need arise.

Having visited my relative on a couple of occasions it was clear to see that the care being given was of an excellent standard. The home facilities are of a very high standard and clean. All of the staff are very friendly and nothing is too much trouble. Overall a very welcoming home and I certainly wouldn't hesitate to recommend this home to friends and family - I score the home 10/10.

How likely would you be to recommend Wiltshire Heights Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Sharon Adams, Home Manager at Wiltshire Heights Care Home responded to this review on 01 Apr 2016:

Dear Richard, thank you for sharing your experience of Wiltshire Heights. I will make sure the team receive this wonderful feedback. With best wishes, Sharon

My mother came into the Wiltshire Heights care home at short notice for a period of respite care. She needs a lot of help and support with her day to day needs. The staff have welcomed her and been exceptionally kind and caring. My mother has described them as 'loving'. We could not have asked for a better environment or service.

How likely would you be to recommend Wiltshire Heights Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sharon Adams, Home Manager at Wiltshire Heights Care Home responded to this review on 04 Mar 2016:

Thank you for such lovely comments and high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback. Thank you and warm regards, Sharon

Mum has settled in extremely well at Wiltshire Heights. The staff are very friendly and helpful. Food is excellent. Cannot faulty the care home at all.

How likely would you be to recommend Wiltshire Heights Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sharon Adams, Home Manager at Wiltshire Heights Care Home responded to this review on 21 Feb 2016:

Thank you for taking the time to review Wiltshire Heights. It's great to hear such positive comments which I will ensure are passed on to the rest of the team. Best wishes, Sharon

It is a joy to visit my husband, he always looks clean, tidy and happy. The food is excellent - especially the soup. The new manager is going a very good job.

How likely would you be to recommend Wiltshire Heights Care Home? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Sharon Adams, Home Manager at Wiltshire Heights Care Home responded to this review on 18 Jan 2016:

Thank you for your kind comments. I'm extremely pleased to hear you are happy with our services and have passed your comments on to the team. Warm wishes, Sharon

I am very pleased that mum has settled so well at Wiltshire Heights and talks very highly of it. The staff are very competent, friendly, show kindness and empathy to her. The home is of a very high standard and has a luxury hotel feel about it. It is a very peasant environment to visit as well and I always enjoy my visits and am made to feel welcome.
A lot of activities and entertainment are provided for the residents. The food is of an excellent standard. Having a dedicated residential dementia floor is a real plus point which I hadn't seen in other homes I had visited. As well as having free use of the spacious rooms and their floors, the residents are taken to other floors for events and activities and to the main garden area.

How likely would you be to recommend Wiltshire Heights Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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