Wiltshire Heights Care Home

Cottle Avenue, Off Berryfield Road, Bradford-on-Avon BA15 1FD
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9.9 170 Reviews
  • Wiltshire Heights Care Home, Bradford-on-Avon
Wiltshire Heights is an exceptional 63-bed care home in Bradford-on-Avon with a highly-trained, compassionate team on hand 24 hours a day to provide exceptional residential, dementia, nursing and respite care. Those living at Wiltshire Heights benefit from a private bedroom with an en suite wetroom, a choice of lounges to relax in, a bespoke hair salon and a private dining room to celebrate those special family occasions. Wiltshire Heights also has a secure landscaped garden and two south-facing terraces for their residents to enjoy.

The home’s activities and wellbeing team ensure every resident has the opportunity to take part in stimulating, inclusive activities tailored to all needs and interests. Guest speakers, day trips and entertainers also feature frequently on the activities and wellbeing programme.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Charlie Osgood (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Following pre-admission assessment
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (63)
  • Single Rooms with Ensuite Wet Room (63)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking available on site.

Wiltshire Heights Care Home Reviews (170)

9.9

Wiltshire Heights Care Home has a Review Score of 9.9 (9.880) out of 10, based on 36 reviews in the last 2 years.
Over all time Wiltshire Heights Care Home has 170 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Wiltshire Heights Care Home
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Total of 170, showing 61-80
Review from Sue C (Daughter of Resident) published on 12 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Wiltshire Heights team have welcomed Dad into their home and are really caring and very supportive with him. The move was easy and nothing was too much trouble for the team at Wiltshire Heights. From the start, the admin team and reception team were so welcoming and answered all the questions we
had. The care team are amazing and takes time with Dad to ensure he is not overwhelmed but that he has the lifestyle he wants in the knowledge that the team are there to help if needed.
Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.

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Review from Fiona C (Daughter of Resident) published on 29 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Moving a loved one into Residential Care is an emotional experience as well as potentially a difficult logistical one. The team at Wiltshire Heights Care Home were a great support, helping to guide where necessary as well as being welcoming to not only our mother but us as a family.
Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for such a wonderful review! Your comments are greatly appreciated and the team will be delighted their hard work and dedication have been recognised.

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Review from Richard L (Son of Resident) published on 23 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right from the start, you get the feeling that Wiltshire Heights is a cut above the rest. They are the only ones rated as outstanding that I could find and it's easy to see why. My father has been so welcomed. Nothing seems too much trouble for any of the nursing team or management. So happy knowing
Dad is being looked after here.
Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for your amazing comments and such high praise for the team.
We work hard to exceed all expectations and the team will be thrilled to receive this feedback.

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Review from J V (Cousin of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very well-run care home, putting the residents first at all times. It is very expensive but I only want the best for my cousin. The staff are very caring and helpful to both residents and visitors.
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Review from L B (Daughter of Resident) published on 17 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a lovely home in beautiful surroundings with accessible gardens. The rooms are very spacious and all have big wet room en-suites. A real highlight of this home is the activities team who works very hard on a comprehensive and varied programme of stimulating and enjoyable events. The transition
was very well handled and Dad was quickly made to feel welcome and at home.
Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you so much for your glowing review. We are thrilled your dad has settled in well! We thoroughly enjoy spending time with him.
I'll ensure I share the wonderful comments with the rest of the team. They will be delighted!

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Review from S M (Daughter of Resident) published on 17 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother became a resident in January 2022 during a Covid outbreak at the care home. We are very grateful that she could be admitted at that time. The care she has been given since then has been excellent, encouraging and supportive for her independence. It was a difficult time for my mother to move
into Wiltshire Heights. It would have been helpful to have an information pack with details such as contacting the activities team to arrange iPad calls, what is supplied and what is necessary for the family to supply.
Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for your exceptional review and such wonderful comments. It's our pleasure to have been entrusted with the care of your mum. We will certainly review the information pack and thank you for highlighting it.
I will ensure the team receive your feedback, they will be delighted!

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Review from Janet C (Respite Resident) published on 17 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was like walking into a good hotel. The staff are lovely. A small pool would be great for physiotherapy for post-op residents. Drinks plentiful with cake and biscuits. Lunch and supper only reasonable, wine a pleasant surprise!
Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

What wonderful praise - thank you so much! I will be sure to share your feedback with my team.

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Review from Michael C (Husband of Resident) published on 17 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife is happy, so I am happy.
Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Michael, it is our pleasure looking after your wife and we really enjoy her being part of the Wiltshire Heights family.

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Review from Cathy D (Daughter of Resident) published on 17 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very calm and homely environment. Staff act with dignity and a sense of humour. High-quality food and a very enthusiastic activities team. Would highly recommend.
Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you very much for your wonderful comments about our homely environment, how the staff act with dignity and a sense of humour and the enthusiastic activities team.
The chefs will also be delighted to hear your feedback on the high-quality food.
I'll ensure the whole team receive your feedback as it will be very much appreciated.
Warmest regards

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Review from Deborah A (Daughter of Resident) published on 17 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is extremely well cared for by wonderful staff who engage with him patiently and cheerfully. Wiltshire Heights is a lovely environment and I am delighted that we found this home for Dad.
Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

We're so grateful for your appreciation, indeed the staff are patient and cheerful. I am very lucky to have such a wonderful team.
I will pass this feedback to the whole team and it's our pleasure to care for your dad.

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Review from Mo S (Friend of Resident) published on 17 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have already found the home to be very good.
Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you so much for your positive review. This will mean such a lot to the whole team. I will make sure that the review is shared with them.

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Review from H C (Sister of Resident) published on 17 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is very friendly and helpful and made welcome.
Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you so much for your wonderful feedback, it makes all the wonderful work my team do worthwhile.

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Review from Clare N (Daughter of Resident) published on 13 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved into the care home six days ago. I feel it has been very positive for Mum and her family. We met with the deputy sister beforehand, when she came to see Mum at home. This made the transition smoother as they had a good understanding of Mum's complex needs. The staff are all fantastic,
warm, friendly, respectful, interested, engaged and kind. This includes the receptionists, cleaners and admin staff. I am very grateful for such a supportive transition so far. Thank you.
Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.

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Review from Robert S (Son of Resident) published on 6 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the care that Mum receives. Especially grateful for how you have managed things during the pandemic.
Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

What wonderful praise - thank you so much! I will be sure to share your feedback with my team.

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Review from Dave S (Son of Resident) published on 6 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with Mum's care. Always comes with a smile!
Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

What lovely comments - thank you so much! I will be sure to share your feedback with my team.

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Review from S M (Sister of Resident) published on 10 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, an excellent care home. The staff are friendly and caring. My sister (resident) has no complaints!
Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you so much for your positive review. I will ensure your wonderful feedback is shared with the team, they'll be delighted!

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Review from Emma H (Daughter of Resident) published on 6 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wiltshire Heights is a happy, vibrant place filled with caring, dedicated, and kind staff across the board who spare no effort to make sure Mum feels happy, calm, and at home. Communication between the various members of staff is brilliant resulting in consistently excellent standards being upheld at
all times. As visitors, we are always made to feel very welcome and that nothing is too much trouble. The nursing, general care, cleanliness, and the varied meals served are all outstanding and combine to create a truly lovely 'home from home'. We are very grateful to everyone at Wiltshire Heights for taking such good care of our mum.
Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.
It's wonderful that you have taken the time to acknowledge how we consistently excellent standards are being upheld at all times. It's something everyone at Porthaven takes pride in.
Thank you,
Sharon

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Review from Susan G (Daughter of Resident) published on 6 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was only a resident at Wiltshire Heights before she passed away but I cannot praise the staff highly enough. They treated her with dignity and professionalism. I only wish that she could have stayed there a little longer.
Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

We really do appreciate you taking the time to write such a wonderful review, Susan, at such a difficult time. Your praise and acknowledgement of how we treated your mum with dignity and professionalism will be greatly received by the team here at Wiltshire Heights. It was our honour to be able to care for your mum and her passing has been felt by us all.

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Review from Jenny T (Daughter of Resident) published on 24 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at Wiltshire Heights have been amazing through what has been a very stressful and upsetting time. My mother had a respite stay last year and absolutely loved it. The plan was that when she needed more care than I was able to give her, then she would go back and also if I went on holiday
again, she would stay for a few weeks. Mum had been quite unwell and also had a very nasty fall a few weeks ago and was in the hospital for eleven days. I called Wiltshire Heights and they remembered us from last year. I told them what had happened, that Mum was in the hospital and that I now needed more care. The whole team went above and beyond to get her admitted into Wiltshire Heights and out of the hospital as quickly as possible. They even had the same room available for her from when she stayed last year. I have so much peace of mind knowing that she is well looked after and in a very kind and considerate place. Thank you to all the staff for looking after my lovely mum so well.
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Review from Caroline L (Daughter of Resident) published on 17 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot compliment the staff on Poppy Floor sufficiently to recognise their commitment to such high standards of care, especially in difficult circumstances. They are consistently friendly and knowledgeable - the communication is pro-active and detailed. It is so very reassuring to know my father is
very well looked after and safe, particularly over the last 18+ months when visiting has been difficult.
Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you very much for your kind words about our home and the team. Your fantastic feedback will be very much appreciated by the whole team.
Warmest regards,
Sharon

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Current Review Score: 9.9 (9.880)

Overview of Review Score

The Review Score of 9.9 (9.880) out of 10 for Wiltshire Heights Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.880 for Wiltshire Heights Care Home is calculated as follows: ( (371 Excellents x 5) + (44 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 418 Ratings = 4.88
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Wiltshire Heights Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Oct 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (17)

Meet the Team (3)

Charlie

Charlie Osgood

Job Title: Home Manager Joined: 2023

Hello, my name is Charlie Osgood, and I am the Home Manager here at Wiltshire Heights.


I started my career in care in 1992, working nights as a carer in a nursing home. I loved the job, and it prompted me to undertake my nurse training in London and return to the same nursing home in 2000 in the position of home manager. I then managed this home for three years.


In the 20 years that followed, I have managed two other nursing homes, worked as a training and development manager and also been a regional manager for a small care provider consisting of five care homes.


I am passionate about care and the need to build positive relationships and work in partnership with our residents, their loved ones, our team, local professionals and advocates to achieve the best possible care and outcomes for individuals living in our home, and I am particularly excited about the opportunity to manage a home as impressive as Wiltshire Heights.

Jaspreet

Jaspreet Price

Job Title: Client Services Manager Joined: 2020

Hello, my name is Jas, and I am the Client Services Manager here at Wiltshire Heights.


I have experience working in various customer service roles, from group reservations and event management to regional sales management. I loved working in events and organising weddings, corporate conferences and seasonal parties. I have also worked for the NHS in various hospitals as a clinical coordinator.


I came into the care sector hoping to use my experience to support our residents in living a well-rounded life. I am able to use my experience in events to plan special occasions for everybody in our home to enjoy, so not only do our residents receive excellent care, but they also have a great time socially as part of the Wiltshire Heights community.


I feel incredibly lucky to be part of this fantastic home.

Sally

Sally Bullock

Job Title: Head Housekeeper Joined: 2018

Hello, my name is Sally Bullock, and I am the Head Housekeeper here at Wiltshire Heights.


I originally joined Wiltshire Heights as a night carer and eventually became head housekeeper. I loved both roles, however, I feel housekeeping is where my talents really lie. Before this, I worked in a senior school, however after 25 years I decided I wanted to try something different.


As part of my role, I have the privilege of spending time with our residents on a daily basis, mingling and chatting with them and finding out whether there is anything I can do for them. I am lucky to have a great team who keeps our home sparkling clean and shares my sentiment that nothing is too much for our lovely residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wiltshire Heights Care Home to verify any information. View our terms and conditions. Wiltshire Heights Care Home has an Enhanced Service - more info.