
Thank you for looking after Mum so well.Susan H(Daughter of Resident/Service User)

The facilities are excellent and the decor is tasteful and calming.E M(Daughter of Resident/Service User)

We are very impressed with the care and compassion that all the staff show.Christina J(Niece of Resident/Service User)

Thank you for looking after Mum so well.Susan H(Daughter of Resident/Service User)

The facilities are excellent and the decor is tasteful and calming.E M(Daughter of Resident/Service User)

We are very impressed with the care and compassion that all the staff show.Christina J(Niece of Resident/Service User)

Wiltshire Heights is an exceptional 63-bed care home in Bradford-on-Avon with a highly-trained, compassionate team on hand 24 hours a day to provide exceptional residential, dementia, nursing and respite care. Those living at Wiltshire Heights benefit from a private bedroom with an en suite wetroom, a choice of lounges to relax in, a bespoke hair salon and a private dining room to celebrate those special family occasions. Wiltshire Heights also...
Care Provided by Wiltshire Heights Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 63 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The home provides person-centred dementia care, as well as respite stays for those seeking a short-term break or convalescence care following illness or surgery.
This assessment helps them to fully understand the level of care and support required by each individual and to ensure that they are able to meet those care needs.
For those requiring nursing care, you may be eligible for Funded Nursing Care (FNC). If awarded, this contribution will be deducted from your weekly fee.
Please call them to discuss availability and arrange a visit.
The price(s) shown are provided by the care home. Contact Wiltshire Heights Care Home for full pricing details and T&Cs.
Contact Wiltshire Heights Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Porthaven Care Homes
- Private Owned
Person in charge
- Charlie Osgood(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (63)
- Single Rooms with ensuite Wet Room (63)
Visiting
- Visitors are welcome at any time.
Parking
- Ample parking available on site.
Wiltshire Heights Care Home Reviews (196)
Wiltshire Heights Care Home has a Review Score of 9.9 (9.898) out of 10, based on 55 reviews in the last 2 years.
Over all time Wiltshire Heights Care Home has 196 reviews.
My father came to Wiltshire Heights after a long stay in hospital after a fall. He was cared for by the team on Poppy floor initially and then he moved to the ground floor for some respite care. All the staff were fantastic - they worked hard to help him build back his physical strength and mobility, and his overall confidence - and they were all so kind and attentive. My father returned to independent living at home after a 5 week stay at Wiltshire Heights and is continuing to improve. A big thank you to all the staff at Wiltshire Heights who go to know him, and who helped him return to his home.
Thank you so much for taking the time to leave a review of your fathers experience at Wiltshire Heights. We are delighted that he enjoyed his stay with us and was able to return to independent living and continues to improve.
Dad adjusted quickly to being looked after. Over the year he has formed very positive relationships with staff and enjoyed the stimulation offered by the activities team. While mentally very bright and inquiring with many interests he had physical needs. He feels safe and well looked after and his general state of health is improved through excellent nutrition and regular exercise as well as the kindness of the care staff. He has recently been able to move from extra care to residential as a result of these changes. We as a family have been very pleased by how his needs are met. He has a more positive state of mind and we have returned to enjoying him as his children rather than carers which has benefitted us all. There will always be adjustments to be made and occasional questions to ask when such a change is made but we thank the Wiltshire Heights staff for always being approachable and receptive. A very positive experience for us all, thank you.
Thank you for your kind feedback and we are so glad that dad's time with the home has been a successful journey for his mental and physical wellbeing. The team always love to get feedback and work on this so we appreciate your communication with the home to ensure we are providing the best care for dad.
My husband first came to Wiltshire Heights Care Home for respite care but after 1 week the family realised that it would be the right place for him to live permanently. He is so well looked after by the wonderfully kind and thoughtful staff that the family can relax knowing that he is in a safe place.
Thank you so much for writing a review of Wiltshire Heights. We are delighted that your husband came to stay with us and that the stay has been so positive. It is fantastic that you can relax knowing that he is being looked after and is safe. It is a privilege to be able to look after people's families so is always wonderful to receive feedback like this.
Activities and outings are often cancelled.
Thank you for taking your time to share your feedback. We appreciate your honesty and want to assure you we take all feedback seriously as we continuously strive to improve our services. We would like to invite you to discuss your concerns further with our management team so that we can hopefully...
My experience has been satisfactory.
Thank you for the review and we are really glad your friend enjoyed there respite stay and we hope to see you both again in the future.
The gardens at this time of year are particularly colourful and I regularly see residents either enjoying a gentle stroll or just relaxing in this lovely outdoor space.
May and the Kings Coronation. This meant party time, expertly planned by the activities team, red, blue and white decorations were in abundance, photos taken, crowns for all, a delicious afternoon tea, live music to singalong to and so many smiling faces, what a happy afternoon!
I am delighted that you look forward to your weekly visit. We certainly do enjoy socialising and our parties are always a favourite part of our annual calendar. We look forward to welcoming you to many more of our events. Feel free to pop in for an update on your next visit of our upcoming events.
The home itself has a wonderful homely atmosphere with its furnishings always immaculate. The activities team do an excellent job keeping the residents entertained and the restaurant and meals facilities are first class.
The reception is always welcoming and helpful to visitors, making it a joy to pass through. Thank you for looking after Mum so well.
Thank you so much for taking the time to write this wonderful review of our home. I will be sure to share your feedback with the team, they will be delighted.
We chose Wiltshire Heights as it had great reviews and we felt as soon as we walked in it was going to be right for Mum. Friendly, professional and homemade food. It has not disappointed. Despite the pandemic, we feel Wiltshire Heights has extended her life and her quality of life and made it a home for her when we visit.
Thank you so much for the great review and we're so glad that Wiltshire Heights has supported your Mum in such a fulfilling way. I will be sure to pass on the great feedback to the team.
Lovely clean bright home. Carers really seem to care about the residents. Mum has a lovely room overlooking the gardens and can sit quietly in there or go out and join in with any of the activities on offer. The food always looks very appetising with homemade puddings and cakes which visitors are also offered. Whenever you go in you are made to feel welcome. I feel mum is settling in well and is alot happier in herself. Would recommend to anyone.
The facilities are excellent and the decor is tasteful and calming. The activity calendar is varied with plenty of choices.
All the staff, without exception, are courteous, caring, helpful and friendly.
Thank you so much for your kind comments. It is our pleasure to welcome your mum into our home. Warm regards.
All the staff were wonderfully caring, made her feel very welcome and looked after her very well.
The home is delightful and beautifully decorated, giving more of a hotel feel!
Mum would have liked more daily activities, but the lack of them may have been due to Covid restrictions.
I would thoroughly recommend it.
A huge thank you to all the staff.
I was so impressed by everyone's kindness when I took my friend for his arrival at Wiltshire Heights. People went out of their way to make him feel safe and well cared for. I felt that for him, life had suddenly got a whole lot better.
We could not have asked more of Wiltshire Heights. They accepted Dad for respite within a very short space of time just before Christmas, and then as his care moved to permanent- and quickly to end-of-life care- the commitment from all staff to him was without fault. It was hard for him to give up his independence so quickly, but everyone supported him to accept the help he needed without losing his pride. He was treated with dignity and a genuine affection by all staff, with them quickly understanding his needs. Support from health professionals was quickly sought if needed, and in his last few days especially we could not have asked for a more supportive, but peaceful time. The kindness we received as family members, despite all being so new to the home, helped us to manage this sad time. It was a shame that Dad was on an adapted diet, as he loved his food and would have enjoyed what was on offer! I would recommend Wiltshire Heights without hesitation.
The team will really appreciate your wonderful...
Fantastic facilities, care and staff. Made my mother's final months the best they could have been. Thank you so much.
Thank you for your wonderful review and such lovely comments, especially under such difficult circumstances. It was our pleasure to have been entrusted with the care of your mum; she is missed by all of the team here at Wiltshire Heights. I will pass these on to the team, who will really appreciate your kind words. Warm regards.
The fact that there was no mobile signal inside, and she had to go into the garden to contact me, was a bit of a drawback.
I would like to thank you for taking the time to share your experience. It's wonderful to hear your comments regarding the staff being "kind and friendly". We are very proud of our dedicated staff and will be sure to pass on your feedback to the wider team.
Long version - I was looking for a 2-week respite stay for my father who has dementia. When I contacted Wiltshire Heights, they were friendly, professional and understanding and after a swiftly arranged visit, I was confident that they would provide the right environment and care for Dad.
He was quite nervous and reluctant at the prospect of leaving his own home and going into care for a couple of weeks, but after an hour of being settled in, he was thanking me for finding such a nice place for him.
During his stay, he was cared for with patience, politeness and professionalism and a smile at every turn. He was helped and encouraged to socialise and exercise. His diet and general condition improved quite noticeably. Visiting with Dad's dog was positively encouraged.
Both he and we, the family, had a very positive experience.
What wonderful praise - thank you so much! I will be sure to share your feedback with the team, they will be delighted.
Very pleasant with nice staff.
We're so grateful for your appreciation. I'll ensure your feedback is passed to our wonderful care team, they will be delighted!
My one criticism was the difficulty in communicating with my mother. It was very difficult to get a phone to her and we were often cut off.
Other than that, it was exactly what she needed after her hospital stay.
Thank you.
Thank you for your incredible comments. We work hard to exceed all expectations and the team will be thrilled to receive this feedback. I'll ensure I review the telephone. The care and well-being of every resident are our number one priority and it is rewarding to have such positive feedback.
Good care and food generally to Mum's satisfaction. Good entertainment is offered, however not taken up by Mum.
Thank you very much for your kind words about our home and staff. Your feedback will be very much appreciated by the whole team.
Although my father had reservations about leaving the home he had shared with my mother for nearly sixty years, he always tells me each time I visit him at Wiltshire Heights how happy he is and especially how wonderful the staff are. Both his medical and general care have clearly improved his outlook on life and it gives me great comfort to see how he is thriving in such a friendly and caring environment.
I would like to thank you for taking the time to share your experience. It's wonderful to hear your father's comments regarding "How happy he is and especially how wonderful the staff are". He is a delight to be around. We are very proud of our dedicated staff and will be sure to pass on your kind words.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 October 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (17) & Events (1)
- 27 Jul 2026
What a wonderful afternoon we had at Wiltshire Heights celebrating National Cheese and Wine Day! We were delighted to welcome Bath Soft Cheese, a local Bath soft cheese business, into...
- 14 Jul 2026
We are thrilled to announce that we have been named a Top 10 Medium Provider by later life care platform Lottie. Lottie's winners are selected based on a robust, data-driven...
- 26 Jun 2026
Porthavenbury's grand finale was a fantastic live performance in the garden, and what a day it was! We had a brilliant BBQ serving up delicious burgers and classic fish and...
- 07 Aug 2026Organiser: Wiltshire Heights Care Home
Awards / Recognitions (20)
- 14 Jul 2026Recipient: Porthaven Care Homes
- 30 Jan 2026Recipient: Porthaven Care Homes
- 01 Jan 2026Recipient: Porthaven Care Homes
Meet the Team (3)

Hello, my name is Charlie Osgood, and I am the Home Manager here at Wiltshire Heights.
I started my career in care in 1992, working nights as a carer in a nursing home. I loved the job, and it prompted me to undertake my nurse training in London and return to the same nursing home in 2000 in the position of home manager. I then managed this home for three years.
In the 20 years that followed, I have managed two other nursing homes, worked as a training and development manager and also been a regional manager for a small care provider consisting of five care homes.
I am passionate about care and the need to build positive relationships and work in partnership with our residents, their loved ones, our team, local professionals and advocates to achieve the best possible care and outcomes for individuals living in our home, and I am particularly excited about the opportunity to manage a home as impressive as Wiltshire Heights.

Hello, my name is Jas, and I am the Client Services Manager here at Wiltshire Heights.
I have experience working in various customer service roles, from group reservations and event management to regional sales management. I loved working in events and organising weddings, corporate conferences and seasonal parties. I have also worked for the NHS in various hospitals as a clinical coordinator.
I came into the care sector hoping to use my experience to support our residents in living a well-rounded life. I am able to use my experience in events to plan special occasions for everybody in our home to enjoy, so not only do our residents receive excellent care, but they also have a great time socially as part of the Wiltshire Heights community.
I feel incredibly lucky to be part of this fantastic home.

Hello, my name is Sally Bullock, and I am the Head Housekeeper here at Wiltshire Heights.
I originally joined Wiltshire Heights as a night carer and eventually became head housekeeper. I loved both roles, however, I feel housekeeping is where my talents really lie. Before this, I worked in a senior school, however after 25 years I decided I wanted to try something different.
As part of my role, I have the privilege of spending time with our residents on a daily basis, mingling and chatting with them and finding out whether there is anything I can do for them. I am lucky to have a great team who keeps our home sparkling clean and shares my sentiment that nothing is too much for our lovely residents.
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