Wiltshire Heights Care Home

The fact that there was no mobile signal inside, and she had to go into the garden to contact me, was a bit of a drawback.

Both he and we, the family, had a very positive experience.

Very pleasant with nice staff.

Thank you.

Good care and food generally to Mum's satisfaction. Good entertainment is offered, however not taken up by Mum.

Although my father had reservations about leaving the home he had shared with my mother for nearly sixty years, he always tells me each time I visit him at Wiltshire Heights how happy he is and especially how wonderful the staff are. Both his medical and general care have clearly improved his outlook on life and it gives me great comfort to see how he is thriving in such a friendly and caring environment.

Following a stay in hospital, Mum needed to spend some time in a residential home before going home. After visiting a number of care homes, and Mum initially being resident in another, we found Wiltshire Heights. Immediately, we felt it was the kind of place that Mum could be happy and feel cared for and welcome. We moved Mum to Wiltshire Heights and have been so pleased from the outset. Mum settled really well and was made to feel welcome, comfortable and cared for. Mum and the rest of the family cannot fault the staff. They are always friendly and cheerful. They always have time for a smile, a few words or a chat. The staff made sure that Mum made friends and joined in at mealtimes and with activities. The activities on offer were interesting and engaging and Mum has been to concerts, art, garden and scrabble clubs and has been out on trips to Westonbirt and Bristol. If Mum has to return to residential care in the future, we would make Wiltshire Heights our first call.

I have found my respite care fortnight very interesting and would be happy to do it again. I came here for support when my family (who live next door to me) went away on a fortnight's holiday abroad. I trained as a nurse and spent most of my working life in geriatric hospitals so was aware of what life here might be like.

I spent one month with Wiltshire Heights Care Home. The staff were kind and helpful. Although the communication between the staff seems to be delayed, especially at breakfast times; sometimes a tray sometimes just a bowl. The tea was usually cold (I was at the end of the corridor). My prescription was never delivered even on the last day, my daughter had to go to Trowbridge to pick it up.

Our visits, from the point of viewing the care home, are very positive.

This was our first experience of using a care home, and it was excellent. Dad was extremely well looked after during his two-week stay and very well fed throughout! I was always greeted by the very friendly staff, who were super helpful and attentive to our needs. Wiltshire Heights would definitely be at the top of our list should we decide Dad needs to be in a care home full time. Thanks so much for helping during this difficult time.

Wiltshire Heights is accurately classified by the Care Quality Commission as "outstanding". Its assessment and intake procedures were professional and very sensitively conducted. The senior staff were sincere in their welcome at admission, demonstrating that they understood the enormity of the transition for their new residents. I have been impressed by the availability and engagement of the managerial and administrative staff and there is always respect and courtesy at reception. This has the ambience of a Home not an institution. It radiates an ethos of acceptance and tolerance, a non-judgmental attitude to both residents and relations and it pays attention to the individuality of the residents. The care staff are always accessible for discussion; they maintain composure, respect and professionalism when giving honest feedback and they are scrupulous in avoiding being critical or judgemental. This is a "Care" Home in the true sense of the word.

The Wiltshire Heights team have welcomed Dad into their home and are really caring and very supportive with him. The move was easy and nothing was too much trouble for the team at Wiltshire Heights. From the start, the admin team and reception team were so welcoming and answered all the questions we had. The care team are amazing and takes time with Dad to ensure he is not overwhelmed but that he has the lifestyle he wants in the knowledge that the team are there to help if needed.

Moving a loved one into Residential Care is an emotional experience as well as potentially a difficult logistical one. The team at Wiltshire Heights Care Home were a great support, helping to guide where necessary as well as being welcoming to not only our mother but us as a family.

Right from the start, you get the feeling that Wiltshire Heights is a cut above the rest. They are the only ones rated as outstanding that I could find and it's easy to see why. My father has been so welcomed. Nothing seems too much trouble for any of the nursing team or management. So happy knowing Dad is being looked after here.

A very well-run care home, putting the residents first at all times. It is very expensive but I only want the best for my cousin. The staff are very caring and helpful to both residents and visitors.

This is a lovely home in beautiful surroundings with accessible gardens. The rooms are very spacious and all have big wet room en-suites. A real highlight of this home is the activities team who works very hard on a comprehensive and varied programme of stimulating and enjoyable events. The transition was very well handled and Dad was quickly made to feel welcome and at home.

My mother became a resident in January 2022 during a Covid outbreak at the care home. We are very grateful that she could be admitted at that time. The care she has been given since then has been excellent, encouraging and supportive for her independence. It was a difficult time for my mother to move into Wiltshire Heights. It would have been helpful to have an information pack with details such as contacting the activities team to arrange iPad calls, what is supplied and what is necessary for the family to supply.

It was like walking into a good hotel. The staff are lovely. A small pool would be great for physiotherapy for post-op residents. Drinks plentiful with cake and biscuits. Lunch and supper only reasonable, wine a pleasant surprise!

My wife is happy, so I am happy.