
Thank you for looking after Mum so well.Susan H(Daughter of Resident/Service User)

The facilities are excellent and the decor is tasteful and calming.E M(Daughter of Resident/Service User)

We are very impressed with the care and compassion that all the staff show.Christina J(Niece of Resident/Service User)

Thank you for looking after Mum so well.Susan H(Daughter of Resident/Service User)

The facilities are excellent and the decor is tasteful and calming.E M(Daughter of Resident/Service User)

We are very impressed with the care and compassion that all the staff show.Christina J(Niece of Resident/Service User)

Wiltshire Heights is an exceptional 63-bed care home in Bradford-on-Avon with a highly-trained, compassionate team on hand 24 hours a day to provide exceptional residential, dementia, nursing and respite care. Those living at Wiltshire Heights benefit from a private bedroom with an en suite wetroom, a choice of lounges to relax in, a bespoke hair salon and a private dining room to celebrate those special family occasions. Wiltshire Heights also...
Care Provided by Wiltshire Heights Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 63 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The home provides person-centred dementia care, as well as respite stays for those seeking a short-term break or convalescence care following illness or surgery.
This assessment helps them to fully understand the level of care and support required by each individual and to ensure that they are able to meet those care needs.
For those requiring nursing care, you may be eligible for Funded Nursing Care (FNC). If awarded, this contribution will be deducted from your weekly fee.
Please call them to discuss availability and arrange a visit.
The price(s) shown are provided by the care home. Contact Wiltshire Heights Care Home for full pricing details and T&Cs.
Contact Wiltshire Heights Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Porthaven Care Homes
- Private Owned
Person in charge
- Charlie Osgood (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (63)
- Single Rooms with ensuite Wet Room (63)
Visiting
- Visitors are welcome at any time.
Parking
- Ample parking available on site.
Wiltshire Heights Care Home Reviews (202)
Wiltshire Heights Care Home has a Review Score of 9.9 (9.902) out of 10, based on 59 reviews in the last 2 years.
Over all time Wiltshire Heights Care Home has 202 reviews.
The fact that there was no mobile signal inside, and she had to go into the garden to contact me, was a bit of a drawback.
I would like to thank you for taking the time to share your experience. It's wonderful to hear your comments regarding the staff being "kind and friendly". We are very proud of our dedicated staff and will be sure to pass on your feedback to the wider team.
Long version - I was looking for a 2-week respite stay for my father who has dementia. When I contacted Wiltshire Heights, they were friendly, professional and understanding and after a swiftly arranged visit, I was confident that they would provide the right environment and care for Dad.
He was quite nervous and reluctant at the prospect of leaving his own home and going into care for a couple of weeks, but after an hour of being settled in, he was thanking me for finding such a nice place for him.
During his stay, he was cared for with patience, politeness and professionalism and a smile at every turn. He was helped and encouraged to socialise and exercise. His diet and general condition improved quite noticeably. Visiting with Dad's dog was positively encouraged.
Both he and we, the family, had a very positive experience.
What wonderful praise - thank you so much! I will be sure to share your feedback with the team, they will be delighted.
Very pleasant with nice staff.
We're so grateful for your appreciation. I'll ensure your feedback is passed to our wonderful care team, they will be delighted!
My one criticism was the difficulty in communicating with my mother. It was very difficult to get a phone to her and we were often cut off.
Other than that, it was exactly what she needed after her hospital stay.
Thank you.
Thank you for your incredible comments. We work hard to exceed all expectations and the team will be thrilled to receive this feedback. I'll ensure I review the telephone. The care and well-being of every resident are our number one priority and it is rewarding to have such positive feedback.
Good care and food generally to Mum's satisfaction. Good entertainment is offered, however not taken up by Mum.
Thank you very much for your kind words about our home and staff. Your feedback will be very much appreciated by the whole team.
Although my father had reservations about leaving the home he had shared with my mother for nearly sixty years, he always tells me each time I visit him at Wiltshire Heights how happy he is and especially how wonderful the staff are. Both his medical and general care have clearly improved his outlook on life and it gives me great comfort to see how he is thriving in such a friendly and caring environment.
I would like to thank you for taking the time to share your experience. It's wonderful to hear your father's comments regarding "How happy he is and especially how wonderful the staff are". He is a delight to be around. We are very proud of our dedicated staff and will be sure to pass on your kind words.
Following a stay in hospital, Mum needed to spend some time in a residential home before going home. After visiting a number of care homes, and Mum initially being resident in another, we found Wiltshire Heights. Immediately, we felt it was the kind of place that Mum could be happy and feel cared for and welcome. We moved Mum to Wiltshire Heights and have been so pleased from the outset. Mum settled really well and was made to feel welcome, comfortable and cared for. Mum and the rest of the family cannot fault the staff. They are always friendly and cheerful. They always have time for a smile, a few words or a chat. The staff made sure that Mum made friends and joined in at mealtimes and with activities. The activities on offer were interesting and engaging and Mum has been to concerts, art, garden and scrabble clubs and has been out on trips to Westonbirt and Bristol. If Mum has to return to residential care in the future, we would make Wiltshire Heights our first call.
Thank you for such a wonderful review! All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
I have found my respite care fortnight very interesting and would be happy to do it again. I came here for support when my family (who live next door to me) went away on a fortnight's holiday abroad. I trained as a nurse and spent most of my working life in geriatric hospitals so was aware of what life here might be like.
I spent one month with Wiltshire Heights Care Home. The staff were kind and helpful. Although the communication between the staff seems to be delayed, especially at breakfast times; sometimes a tray sometimes just a bowl. The tea was usually cold (I was at the end of the corridor). My prescription was never delivered even on the last day, my daughter had to go to Trowbridge to pick it up.
Our visits, from the point of viewing the care home, are very positive.
We always appreciate individuals taking the time to give such wonderful feedback. Your comments are greatly appreciated and the team will be delighted their hard work and dedication has been recognised.
This was our first experience of using a care home, and it was excellent. Dad was extremely well looked after during his two-week stay and very well fed throughout! I was always greeted by the very friendly staff, who were super helpful and attentive to our needs. Wiltshire Heights would definitely be at the top of our list should we decide Dad needs to be in a care home full time. Thanks so much for helping during this difficult time.
We work hard to exceed all expectations, and the team will be thrilled to receive this feedback. The care and well-being of every resident are our number one priority, and it is rewarding to have such positive feedback.
Wiltshire Heights is accurately classified by the Care Quality Commission as "outstanding". Its assessment and intake procedures were professional and very sensitively conducted. The senior staff were sincere in their welcome at admission, demonstrating that they understood the enormity of the transition for their new residents. I have been impressed by the availability and engagement of the managerial and administrative staff and there is always respect and courtesy at reception. This has the ambience of a Home not an institution. It radiates an ethos of acceptance and tolerance, a non-judgmental attitude to both residents and relations and it pays attention to the individuality of the residents. The care staff are always accessible for discussion; they maintain composure, respect and professionalism when giving honest feedback and they are scrupulous in avoiding being critical or judgemental. This is a "Care" Home in the true sense of the word.
The Wiltshire Heights team have welcomed Dad into their home and are really caring and very supportive with him. The move was easy and nothing was too much trouble for the team at Wiltshire Heights. From the start, the admin team and reception team were so welcoming and answered all the questions we had. The care team are amazing and takes time with Dad to ensure he is not overwhelmed but that he has the lifestyle he wants in the knowledge that the team are there to help if needed.
Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback.
Moving a loved one into Residential Care is an emotional experience as well as potentially a difficult logistical one. The team at Wiltshire Heights Care Home were a great support, helping to guide where necessary as well as being welcoming to not only our mother but us as a family.
Thank you for such a wonderful review! Your comments are greatly appreciated and the team will be delighted their hard work and dedication have been recognised.
Right from the start, you get the feeling that Wiltshire Heights is a cut above the rest. They are the only ones rated as outstanding that I could find and it's easy to see why. My father has been so welcomed. Nothing seems too much trouble for any of the nursing team or management. So happy knowing Dad is being looked after here.
We work hard to exceed all expectations and the team will be thrilled to receive this feedback.
A very well-run care home, putting the residents first at all times. It is very expensive but I only want the best for my cousin. The staff are very caring and helpful to both residents and visitors.
This is a lovely home in beautiful surroundings with accessible gardens. The rooms are very spacious and all have big wet room en-suites. A real highlight of this home is the activities team who works very hard on a comprehensive and varied programme of stimulating and enjoyable events. The transition was very well handled and Dad was quickly made to feel welcome and at home.
I'll ensure I share the wonderful comments with the rest of the team. They will be delighted!
My mother became a resident in January 2022 during a Covid outbreak at the care home. We are very grateful that she could be admitted at that time. The care she has been given since then has been excellent, encouraging and supportive for her independence. It was a difficult time for my mother to move into Wiltshire Heights. It would have been helpful to have an information pack with details such as contacting the activities team to arrange iPad calls, what is supplied and what is necessary for the family to supply.
I will ensure the team receive your feedback, they will be delighted!
It was like walking into a good hotel. The staff are lovely. A small pool would be great for physiotherapy for post-op residents. Drinks plentiful with cake and biscuits. Lunch and supper only reasonable, wine a pleasant surprise!
What wonderful praise - thank you so much! I will be sure to share your feedback with my team.
My wife is happy, so I am happy.
Michael, it is our pleasure looking after your wife and we really enjoy her being part of the Wiltshire Heights family.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 October 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (18) & Events (0)
- 01 Sep 2026
Mary and Joe enjoyed a minibus trip out to the breathtaking Heaven’s Gate. The sun was shining and it was lovely that one of our resident couples had the chance...
- 27 Jul 2026
What a wonderful afternoon we had at Wiltshire Heights celebrating National Cheese and Wine Day! We were delighted to welcome Bath Soft Cheese, a local Bath soft cheese business, into...
- 14 Jul 2026
We are thrilled to announce that we have been named a Top 10 Medium Provider by later life care platform Lottie. Lottie's winners are selected based on a robust, data-driven...
There are no upcoming events for Wiltshire Heights Care Home.
Awards / Recognitions (20)
- 14 Jul 2026Recipient: Porthaven Care Homes
- 30 Jan 2026Recipient: Porthaven Care Homes
- 01 Jan 2026Recipient: Porthaven Care Homes
Accreditations
There are no accreditations posted yet for Wiltshire Heights Care Home.
Meet the Team (3)

Hello, my name is Charlie Osgood, and I am the Home Manager here at Wiltshire Heights.
I started my career in care in 1992, working nights as a carer in a nursing home. I loved the job, and it prompted me to undertake my nurse training in London and return to the same nursing home in 2000 in the position of home manager. I then managed this home for three years.
In the 20 years that followed, I have managed two other nursing homes, worked as a training and development manager and also been a regional manager for a small care provider consisting of five care homes.
I am passionate about care and the need to build positive relationships and work in partnership with our residents, their loved ones, our team, local professionals and advocates to achieve the best possible care and outcomes for individuals living in our home, and I am particularly excited about the opportunity to manage a home as impressive as Wiltshire Heights.

Hello, my name is Jas, and I am the Client Services Manager here at Wiltshire Heights.
I have experience working in various customer service roles, from group reservations and event management to regional sales management. I loved working in events and organising weddings, corporate conferences and seasonal parties. I have also worked for the NHS in various hospitals as a clinical coordinator.
I came into the care sector hoping to use my experience to support our residents in living a well-rounded life. I am able to use my experience in events to plan special occasions for everybody in our home to enjoy, so not only do our residents receive excellent care, but they also have a great time socially as part of the Wiltshire Heights community.
I feel incredibly lucky to be part of this fantastic home.

Hello, my name is Sally Bullock, and I am the Head Housekeeper here at Wiltshire Heights.
I originally joined Wiltshire Heights as a night carer and eventually became head housekeeper. I loved both roles, however, I feel housekeeping is where my talents really lie. Before this, I worked in a senior school, however after 25 years I decided I wanted to try something different.
As part of my role, I have the privilege of spending time with our residents on a daily basis, mingling and chatting with them and finding out whether there is anything I can do for them. I am lucky to have a great team who keeps our home sparkling clean and shares my sentiment that nothing is too much for our lovely residents.
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