Wiltshire Heights Care Home

Cottle Avenue, Off Berryfield Road, Bradford-on-Avon BA15 1FD
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9.9 170 Reviews
  • Wiltshire Heights Care Home, Bradford-on-Avon
Wiltshire Heights is an exceptional 63-bed care home in Bradford-on-Avon with a highly-trained, compassionate team on hand 24 hours a day to provide exceptional residential, dementia, nursing and respite care. Those living at Wiltshire Heights benefit from a private bedroom with an en suite wetroom, a choice of lounges to relax in, a bespoke hair salon and a private dining room to celebrate those special family occasions. Wiltshire Heights also has a secure landscaped garden and two south-facing terraces for their residents to enjoy.

The home’s activities and wellbeing team ensure every resident has the opportunity to take part in stimulating, inclusive activities tailored to all needs and interests. Guest speakers, day trips and entertainers also feature frequently on the activities and wellbeing programme.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Charlie Osgood (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Following pre-admission assessment
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (63)
  • Single Rooms with Ensuite Wet Room (63)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking available on site.

Wiltshire Heights Care Home Reviews (170)

9.9

Wiltshire Heights Care Home has a Review Score of 9.9 (9.880) out of 10, based on 36 reviews in the last 2 years.
Over all time Wiltshire Heights Care Home has 170 reviews.

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Reviewer Connection to Wiltshire Heights Care Home
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Total of 170, showing 81-100
Review from Tina J (Niece of Resident) published on 29 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has only been at Wiltshire Heights for three months but already we can see a great improvement in her. She says she is very happy and doesn't want to move anywhere else. Right from our first enquiry, the staff have been so helpful and friendly, from guiding us through what could have been a
difficult process to keeping us informed and always being available to answer any questions, nothing seems too much trouble. We are so pleased we made the right choice, my aunt has the sparkle back in her eyes and we can relax knowing she is happy, safe and well cared for.
Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Tina,
Thank you so much for your wonderful feedback, it makes all the wonderful work my team do worthwhile. It is our pleasure looking after your aunt and we really enjoy her being part of the Wiltshire Heights family.
Warm wishes,
Sharon

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Review from Harry F (Resident) published on 27 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good points - staff are helpful, kind and always amicable. You have managed to blend clinical care with day to day activities - the food is outstanding and varied. The overall feeling is that we are safe day and night makes the experience unforgettable.
The only matter that needs attention is the limited
Wifi. Telephones are sometimes out of action, people expect to be able to use modern communication. My thanks to all the staff who have treated us so well.
Reply from Sharon Adams, Regional Sales Manager at Wiltshire Heights Care Home

Harry, thank you so much for taking the time to share your personal experience and for your wonderful comments! Our Chefs take great pride in ensuring there are a variety of home-cooked, delicious meals available each day and that they are of the very highest quality.
I will certainly feedback on all of your kind words to all our team, who will be delighted to hear that their hard work is truly appreciated.
Thank you for raising the occasional issues regarding the Wi-Fi/telephones. We are aware of the situation and we have recently invested a significant sum of money to try and resolve this, alongside carrying out extensive investigations to identify the root cause. Unfortunately, this is a Bradford-on-Avon wide issue and out of our control. Please rest assured we will continue to do all in our power to try and work with the relevant parties to resolve this.
Warmest wishes
Sharon

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Review from Mary C (Respite Resident) published on 30 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy in my care home at Wiltshire Heights Care Home.
The food is good and the carers are bright, especially the one who speaks to me.
We have a nice chat and I like that, I will tell all my family when I see them next time I see them.
Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you so much for your review of our home and your very kind comments. I will make sure the team sees your feedback.

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Review from K S (Daughter of Resident) published on 26 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother had been living at home with a live-in carer. It got to the stage where I was concerned about her wellbeing, so I called Wilshire Heights on a recommendation from a close friend. The first call to the care home was very positive and reassuring. My mother was swiftly assessed by the head nurse
on the Poppy Ward and was admitted very quickly. The nursing care has been excellent, along with the care assistance too.
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Review from Sarah T (Daughter of Resident) published on 24 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been treated with dignity and care and has been well cared for and happy at Wiltshire Heights. The premises are always clean and tidy, the staff always welcoming and friendly. There are lots of activities and plenty of options of things to do outside of original activities.
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Review from Sara L (Wife of Resident) published on 24 August 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Covid-19 was a very challenging time for the staff at Wiltshire Heights. The vigilance and professional approach regarding the staff to this unprecedented situation needs to be commended. My husband was well looked after, albeit for respite care over a period of two weeks. He particularly would like
to thank the male nurse responsible to his room, for his kindness and administering to his personal needs with dignity. The administration department was efficient and the reception response when you telephoned- excellent. Even though we live 80 miles away, the journey outweighs the knowledge that you are being looked after by people who care.
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Review from Anthony M (Resident) published on 17 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I moved to Wiltshire Heights on 28th May 2019. I am very content here, my room is quite large and very nice. I have some of my own furniture and pictures on the walls. The food is nice and the chef often asks how I am enjoying the meals and is willing to provide what you ask for. We have a large and
nice garden with easy movement from room to garden. The staff and management are very kind and caring with a number of activities during each week.
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Review from L W (Resident) published on 17 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been staying here nearly six months and have settled in nicely. The staff are excellent and very caring. My room is very comfortable and I have some of my own furniture, TV and music. Good selection of food. Enjoy the activities. Thank you to all staff for their wonderful care.
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Review from G K (Resident) published on 17 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As a new resident, I have found staff to be unfailingly kind and helpful. I have been encouraged to ask for adjustments to diet and routine, which contributes to my general health and well-being. The food is very nicely presented and varied - only the salads seem 'samey'. The dining room, lounge and
library are comfortable and welcoming. I look forward to having my bookcase and some books and pictures in due course. The courtyard areas have plenty of inviting looking seating but the flowerbeds look a bit scruffy. I feel confident that my final years will be happy here.
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Review from Mick T (Son of Resident) published on 23 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience with this care home is excellent. They look after my father really well and all of the staff are very friendly and caring.
Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for sharing your experience - we aim to please.

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Review from W D (Daughter of Resident) published on 8 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's always a hard journey to make the decision to move a loved one into a home. Wiltshire Heights Care Home has made it so much easier. My dad is well looked after, happy and most importantly cared for with a lot of love and respect. He's seen and appreciated for the wonderful man that he is, not just
another old man struggling with dementia. For that, I am extremely grateful and can finally feel at peace with our situation.
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Review from Gillian T (Daughter of Resident) published on 7 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved in a week before the first lockdown, so my experience of Wiltshire Heights has sadly been through a year of rules and regulations due to the pandemic. Wiltshire Heights has been totally professional during this period, keeping residents and staff safe from the virus. The communication
has been excellent, keeping me up to date with Mum's health and well-being. The staff have been innovative in their activities and entertainment for the residents. It has been an extremely difficult time and I have nothing but admiration and praise for the staff at Wilshire Heights.
Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

What a lovely review - thank you for sharing your experience. The last year hasn't been easy but my team have pulled together, as always, to ensure our residents remained happy, healthy and engaged and we're looking forward to getting back to normality shortly. Best wishes.

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Review from Emma V (Daughter of Resident) published on 7 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wiltshire Heights is a very special place. The staff are very caring and look after my mother very well. It has a lovely garden which residents care use at any time. The general atmosphere is very cheerful and friendly, and the staff are always there to help. According to my mother, the food is very
good too! During this pandemic, it has been really reassuring to know my mother is being looked after so well.
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Review from J B (Niece of Resident) published on 7 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found Wilshire Heights Care Home to be professionally run, with warmth and humour. The meals are excellent and staff help to cater for individual preferences. Throughout the pandemic, they have courteously been strict to ensure all the correct safety procedures are followed, and thus kept
the residents ultra-safe. They have kept them entertained too - thank you all.
Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for your review of our home - we really appreciate you taking the time to share your experience of Wiltshire Heights, which I will pass onto my team.

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Review from H S (Daughter of Resident) published on 31 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff made the difficult transition from Dad's own home to the care home easy and comfortable for him and his family.
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Review from Mary H (Daughter-in-law of Resident) published on 25 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law had to move recently when her previous care home closed, at very short notice. She was naturally very upset and anxious about moving. But we had heard very good things about Wiltshire Heights and we were all so happy they could accommodate her. The moving process was handled with great
efficiency and also great sensitivity. My mother-in-law is settling very well and has nothing but praise for the staff and all the facilities.
Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for such a glowing review - it's been a pleasure to welcome your mother-in-law into our home and we're really pleased that she has settled in so well. Warm wishes, Sharon.

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Review from Alan B (Son of Resident) published on 25 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Wiltshire Heights care home for two and a half months. During that time, we have found the staff to be extremely kind, caring and competent. They are always available and ready to answer and questions and queries we might have. We have particularly appreciated the time and
effort that they have put in to facilitate Zoom calls and safe visits, during the Covid lockdown.
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Review from Barbara P (Daughter of Resident) published on 24 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother went to Wiltshire Heights after she fell and broke her arm. I have to say that she had excellent support whilst there. She felt very happy there, regarding care and the friendliness of the staff.
Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for your sharing your experience of our home, I will ensure to pass your kind comments onto my team. Warm wishes, Sharon

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Review from Ruth A (Niece of Resident) published on 24 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt came to Wiltshire Heights for respite after a fall. When she entered the home, her confidence was at an all-time low. The whole family was extremely concerned that she wouldn’t recover her mobility or be able to live independently again, as she wished. Over six weeks, the staff and activities
rebuilt her confidence and encouraged her to be more mobile. On the first day, she phoned me to say she’d been doing indoor netball (from a wheelchair). Before entry, the staff paid particular attention to what she liked doing and encouraged her to join in with community activities, so that she engaged with the other residents. By the time she returned home, there was a remarkable turnaround – she was happy, relaxed and had learnt exercises that she still practices every day.
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Review from Sheila P (Daughter of Resident) published on 23 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Wiltshire Heights immediately gave us a feeling of homeliness, comfort, and care. I've always received good, clear and detailed information about Mum's condition and she has always appeared to be well cared for and comfortable. Mum arrived at lunchtime and her food looked very appetizing. I feel very
confident that she will continue to receive the best care. Yes, it's expensive, but that is partly an issue that successive governments have failed to deal with.
Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for reviewing your experience of our home - we're really pleased that you've had such a positive experience and it's been our pleasure to look after your Mum. Best wishes, Sharon.

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Current Review Score: 9.9 (9.880)

Overview of Review Score

The Review Score of 9.9 (9.880) out of 10 for Wiltshire Heights Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.880 for Wiltshire Heights Care Home is calculated as follows: ( (371 Excellents x 5) + (44 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 418 Ratings = 4.88
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Wiltshire Heights Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Oct 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (17)

Meet the Team (3)

Charlie

Charlie Osgood

Job Title: Home Manager Joined: 2023

Hello, my name is Charlie Osgood, and I am the Home Manager here at Wiltshire Heights.


I started my career in care in 1992, working nights as a carer in a nursing home. I loved the job, and it prompted me to undertake my nurse training in London and return to the same nursing home in 2000 in the position of home manager. I then managed this home for three years.


In the 20 years that followed, I have managed two other nursing homes, worked as a training and development manager and also been a regional manager for a small care provider consisting of five care homes.


I am passionate about care and the need to build positive relationships and work in partnership with our residents, their loved ones, our team, local professionals and advocates to achieve the best possible care and outcomes for individuals living in our home, and I am particularly excited about the opportunity to manage a home as impressive as Wiltshire Heights.

Jaspreet

Jaspreet Price

Job Title: Client Services Manager Joined: 2020

Hello, my name is Jas, and I am the Client Services Manager here at Wiltshire Heights.


I have experience working in various customer service roles, from group reservations and event management to regional sales management. I loved working in events and organising weddings, corporate conferences and seasonal parties. I have also worked for the NHS in various hospitals as a clinical coordinator.


I came into the care sector hoping to use my experience to support our residents in living a well-rounded life. I am able to use my experience in events to plan special occasions for everybody in our home to enjoy, so not only do our residents receive excellent care, but they also have a great time socially as part of the Wiltshire Heights community.


I feel incredibly lucky to be part of this fantastic home.

Sally

Sally Bullock

Job Title: Head Housekeeper Joined: 2018

Hello, my name is Sally Bullock, and I am the Head Housekeeper here at Wiltshire Heights.


I originally joined Wiltshire Heights as a night carer and eventually became head housekeeper. I loved both roles, however, I feel housekeeping is where my talents really lie. Before this, I worked in a senior school, however after 25 years I decided I wanted to try something different.


As part of my role, I have the privilege of spending time with our residents on a daily basis, mingling and chatting with them and finding out whether there is anything I can do for them. I am lucky to have a great team who keeps our home sparkling clean and shares my sentiment that nothing is too much for our lovely residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wiltshire Heights Care Home to verify any information. View our terms and conditions. Wiltshire Heights Care Home has an Enhanced Service - more info.