Wiltshire Heights Care Home

Very calm and homely environment. Staff act with dignity and a sense of humour. High-quality food and a very enthusiastic activities team. Would highly recommend.

My father is extremely well cared for by wonderful staff who engage with him patiently and cheerfully. Wiltshire Heights is a lovely environment and I am delighted that we found this home for Dad.

Have already found the home to be very good.

Everyone is very friendly and helpful and made welcome.

My mother moved into the care home six days ago. I feel it has been very positive for Mum and her family. We met with the deputy sister beforehand, when she came to see Mum at home. This made the transition smoother as they had a good understanding of Mum's complex needs. The staff are all fantastic, warm, friendly, respectful, interested, engaged and kind. This includes the receptionists, cleaners and admin staff. I am very grateful for such a supportive transition so far. Thank you.

We are very happy with the care that Mum receives. Especially grateful for how you have managed things during the pandemic.

We are very happy with Mum's care. Always comes with a smile!

Overall, an excellent care home. The staff are friendly and caring. My sister (resident) has no complaints!

Wiltshire Heights is a happy, vibrant place filled with caring, dedicated, and kind staff across the board who spare no effort to make sure Mum feels happy, calm, and at home. Communication between the various members of staff is brilliant resulting in consistently excellent standards being upheld at all times. As visitors, we are always made to feel very welcome and that nothing is too much trouble. The nursing, general care, cleanliness, and the varied meals served are all outstanding and combine to create a truly lovely 'home from home'. We are very grateful to everyone at Wiltshire Heights for taking such good care of our mum.

My Mum was only a resident at Wiltshire Heights before she passed away but I cannot praise the staff highly enough. They treated her with dignity and professionalism. I only wish that she could have stayed there a little longer.

All the staff at Wiltshire Heights have been amazing through what has been a very stressful and upsetting time. My mother had a respite stay last year and absolutely loved it. The plan was that when she needed more care than I was able to give her, then she would go back and also if I went on holiday again, she would stay for a few weeks. Mum had been quite unwell and also had a very nasty fall a few weeks ago and was in the hospital for eleven days. I called Wiltshire Heights and they remembered us from last year. I told them what had happened, that Mum was in the hospital and that I now needed more care. The whole team went above and beyond to get her admitted into Wiltshire Heights and out of the hospital as quickly as possible. They even had the same room available for her from when she stayed last year. I have so much peace of mind knowing that she is well looked after and in a very kind and considerate place. Thank you to all the staff for looking after my lovely mum so well.

I cannot compliment the staff on Poppy Floor sufficiently to recognise their commitment to such high standards of care, especially in difficult circumstances. They are consistently friendly and knowledgeable - the communication is pro-active and detailed. It is so very reassuring to know my father is very well looked after and safe, particularly over the last 18+ months when visiting has been difficult.

My aunt has only been at Wiltshire Heights for three months but already we can see a great improvement in her. She says she is very happy and doesn't want to move anywhere else. Right from our first enquiry, the staff have been so helpful and friendly, from guiding us through what could have been a difficult process to keeping us informed and always being available to answer any questions, nothing seems too much trouble. We are so pleased we made the right choice, my aunt has the sparkle back in her eyes and we can relax knowing she is happy, safe and well cared for.

The only matter that needs attention is the limited Wifi. Telephones are sometimes out of action, people expect to be able to use modern communication. My thanks to all the staff who have treated us so well.

We have a nice chat and I like that, I will tell all my family when I see them next time I see them.

My mother had been living at home with a live-in carer. It got to the stage where I was concerned about her wellbeing, so I called Wilshire Heights on a recommendation from a close friend. The first call to the care home was very positive and reassuring. My mother was swiftly assessed by the head nurse on the Poppy Ward and was admitted very quickly. The nursing care has been excellent, along with the care assistance too.

Covid-19 was a very challenging time for the staff at Wiltshire Heights. The vigilance and professional approach regarding the staff to this unprecedented situation needs to be commended. My husband was well looked after, albeit for respite care over a period of two weeks. He particularly would like to thank the male nurse responsible to his room, for his kindness and administering to his personal needs with dignity. The administration department was efficient and the reception response when you telephoned- excellent. Even though we live 80 miles away, the journey outweighs the knowledge that you are being looked after by people who care.

Mum has been treated with dignity and care and has been well cared for and happy at Wiltshire Heights. The premises are always clean and tidy, the staff always welcoming and friendly. There are lots of activities and plenty of options of things to do outside of original activities.

I moved to Wiltshire Heights on 28th May 2019. I am very content here, my room is quite large and very nice. I have some of my own furniture and pictures on the walls. The food is nice and the chef often asks how I am enjoying the meals and is willing to provide what you ask for. We have a large and nice garden with easy movement from room to garden. The staff and management are very kind and caring with a number of activities during each week.

I have been staying here nearly six months and have settled in nicely. The staff are excellent and very caring. My room is very comfortable and I have some of my own furniture, TV and music. Good selection of food. Enjoy the activities. Thank you to all staff for their wonderful care.