
Thank you for looking after Mum so well.Susan H(Daughter of Resident/Service User)

The facilities are excellent and the decor is tasteful and calming.E M(Daughter of Resident/Service User)

We are very impressed with the care and compassion that all the staff show.Christina J(Niece of Resident/Service User)

Thank you for looking after Mum so well.Susan H(Daughter of Resident/Service User)

The facilities are excellent and the decor is tasteful and calming.E M(Daughter of Resident/Service User)

We are very impressed with the care and compassion that all the staff show.Christina J(Niece of Resident/Service User)

Wiltshire Heights is an exceptional 63-bed care home in Bradford-on-Avon with a highly-trained, compassionate team on hand 24 hours a day to provide exceptional residential, dementia, nursing and respite care. Those living at Wiltshire Heights benefit from a private bedroom with an en suite wetroom, a choice of lounges to relax in, a bespoke hair salon and a private dining room to celebrate those special family occasions. Wiltshire Heights also...
Care Provided by Wiltshire Heights Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 63 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The home provides person-centred dementia care, as well as respite stays for those seeking a short-term break or convalescence care following illness or surgery.
This assessment helps them to fully understand the level of care and support required by each individual and to ensure that they are able to meet those care needs.
For those requiring nursing care, you may be eligible for Funded Nursing Care (FNC). If awarded, this contribution will be deducted from your weekly fee.
Please call them to discuss availability and arrange a visit.
The price(s) shown are provided by the care home. Contact Wiltshire Heights Care Home for full pricing details and T&Cs.
Contact Wiltshire Heights Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Porthaven Care Homes
- Private Owned
Person in charge
- Charlie Osgood(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (63)
- Single Rooms with ensuite Wet Room (63)
Visiting
- Visitors are welcome at any time.
Parking
- Ample parking available on site.
Wiltshire Heights Care Home Reviews (196)
Wiltshire Heights Care Home has a Review Score of 9.9 (9.898) out of 10, based on 55 reviews in the last 2 years.
Over all time Wiltshire Heights Care Home has 196 reviews.
Simply, it is nigh on impossible to find any shortcoming and hence suggest any area where improvement is required.
My father and I are sure other residents would appreciate more variety.
Could there be more outside visits, including music concerts etc which would stimulate my father's memory?
Thank you for your review. We note your comments with regards to music in the home. We play a variety of music within the home to reflect the different musical tastes of our residents and this is monitored by the senior team within the home. We offer many opportunities to connect with classical...
Absolutely wonderful.
I received the most wonderful, kind, respectful treatment of myself and my relative. Nothing was too much trouble and the care my relative was given was so mindful of his well being, dignity and pride. I will never be able to thank the nursing and care staff, as well as the manager and deputy manager for everything they did.
Very friendly and welcoming care home but not cheap!
Food looks OK but doesn't always taste great - biscuits and Quavers for an evening meal (for my mother) on one occasion - not good! Juice with mould reported - resolved.
Issues with clothing getting muddled up and shrunk - the former was resolved.
Frustrations around giving probiotics approved by GP - now resolved.
At reviews staff tend to be defensive/patronising - had to be assertive.
Faecal matter on duvet cover and bed not made properly - resolved.
Reported incident relating to personal handling - all correct procedures followed, fully informed.
Offers a reasonable standard of care, but pro-active care is lacking.
Lack of suitable activities, limited interaction between carers and residents other than while offering practical care - limited stimulus.
A regular team offering familiarity and consistency - some are exceptionally kind and patient.
The manager is approachable and responsive.
Thank you for taking time to share your experience. In care homes, it is difficult to always get things right first time, and I appreciate your acknowledgement of our resolution of the minor issues you have raised with us. We take a great deal of pride in being a responsive provider and as you...
My father moved here from another home where he had been very unsettled and difficult. He calmed down once at Wiltshire Heights and had 22 months enjoying his final days. The end of life care was excellent.
My relative resident in Wiltshire Heights is more than satisfied and at Christmas time was telling me so. The whole building is pleasant to visit and always so clean and cared for. The staff I have encountered are always helpful and polite. I have been told the food is good but I have not experienced a meal at the home myself. I would certainly recommend the home to anyone who could afford to stay there.
The friendly and professional attitude of the staff and the salubrious environment encountered when visiting Wiltshire Heights Care Home instil a justifiably high degree of confidence in their approach to the care of the residents. My mother has been there for nearly 10 months now and we have been very happy with her care which can be challenging due to her cognitive impairment. The staff and management are extremely patient and helpful and deal with any queries or worries we have promptly and with enthusiastic concern. The rooms and communal areas are clean and attractive and there is a pretty garden for the residents' use. Activities are provided daily and the food provision is of a high standard although a little bland (to my taste). The premises are secure and well maintained inside and out but the reception of visitors is friendly and informal. The only quibble is that it is pretty expensive but with the quality, consistency and number of dedicated staff that is what you should expect.
My father was transferred to Wiltshire Heights Care Home from his local hospital where he was bed bound, confused unaware of who we were or where he was and not able most days to eat or drink. In a short space of time since arriving at Wiltshire Heights, he is now sat in a recliner, standing using a zimmer frame, aware of who we are and at times lucid. He can now feed himself and hold a cup of tea. He is happy, comfortable and improving on a daily basis.
It is a place to raise the spirits of both residents and their guests.
Wiltshire Heights exceeds our high expectations for my mum in care, they cover all the aspects of her care requirments, as she is registered blind. All the staff and management are approachable and friendly and always willing to give advice. The food is excellent and the chef is always willing to share ideas. There are various activities including regular minibus trips to the supermarket and places of interest. The rooms are comfortable and have en-suite facilities. We could not have chosen a better home for mum. Mum has been there 14 months, and my father was living there a year before that until he died in 2017.
I feel really lucky to have found Wiltshire Heights Care Home. The staff are exceptional, the activities and outings are varied, interesting and stimulating and the food is very good. I dreaded having to move to residential care but I have settled in very happily and I am extremely well looked after.
All the staff friendly and helpful. Some improvement in my husband in just a few days at Wiltshire Heights.
I would highly recommend Wiltshire Heights Care Home. My father was very well cared for during his recent stay at this home. All the staff were highly professional and treated him with great kindness, dignity and respect. He was terminally ill and the staff ensured that he had the calm, safe and peaceful environment that he needed during the final stage of his life. I know how much he liked being there and we both felt how lucky we were to have found this home. I will always be grateful to them for the way in which they cared for him.
I am very impressed with the level of care provided and the professional manner in which the home is run. The carers and all the staff are enthusiastic. I visit my mother at the home nearly every day and I have never seen any member of staff act disrespectfully or without care. The care home building has been carefully designed to encourage residents to eat together and has lots of communal space and activities. There is access to an open-air balcony, sheltered from the wind or the garden from all floors which has been wonderful for sitting and chatting. When it became inevitable that my mother would have to move to a care home, I investigated the care homes in the area and was shown around five of them. I found Wiltshire Heights was the best choice and I have not had any reason to change my mind.
Strange at first but met some very nice clients and got on well with them.
I thought the idea of 2 lounges very good for the TV or for a quiet hour in the other one, a very relaxing experience.
Also a brilliant idea of being able to have breakfast at a very good time, no hassle at all.
I hope this is of some help.
Thank you once again for my stay at Wiltshire Heights.
Would have no qualms about her going back for more respite in the future.
Spent 2+ weeks - respite care. First visit. Delighted with experience, was nervous on decision but immediately made to feel very welcome by management and staff and this continued throughout my stay. Keep up the excellent and invaluable service. Thanks.
Wiltshire Heights is a welcoming and well looked after care home. All the staff are friendly and professional and seem to genuinely care about the residents. This view is endorsed by all those who have visited my mother.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 October 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (17) & Events (1)
- 27 Jul 2026
What a wonderful afternoon we had at Wiltshire Heights celebrating National Cheese and Wine Day! We were delighted to welcome Bath Soft Cheese, a local Bath soft cheese business, into...
- 14 Jul 2026
We are thrilled to announce that we have been named a Top 10 Medium Provider by later life care platform Lottie. Lottie's winners are selected based on a robust, data-driven...
- 26 Jun 2026
Porthavenbury's grand finale was a fantastic live performance in the garden, and what a day it was! We had a brilliant BBQ serving up delicious burgers and classic fish and...
- 07 Aug 2026Organiser: Wiltshire Heights Care Home
Awards / Recognitions (20)
- 14 Jul 2026Recipient: Porthaven Care Homes
- 30 Jan 2026Recipient: Porthaven Care Homes
- 01 Jan 2026Recipient: Porthaven Care Homes
Meet the Team (3)

Hello, my name is Charlie Osgood, and I am the Home Manager here at Wiltshire Heights.
I started my career in care in 1992, working nights as a carer in a nursing home. I loved the job, and it prompted me to undertake my nurse training in London and return to the same nursing home in 2000 in the position of home manager. I then managed this home for three years.
In the 20 years that followed, I have managed two other nursing homes, worked as a training and development manager and also been a regional manager for a small care provider consisting of five care homes.
I am passionate about care and the need to build positive relationships and work in partnership with our residents, their loved ones, our team, local professionals and advocates to achieve the best possible care and outcomes for individuals living in our home, and I am particularly excited about the opportunity to manage a home as impressive as Wiltshire Heights.

Hello, my name is Jas, and I am the Client Services Manager here at Wiltshire Heights.
I have experience working in various customer service roles, from group reservations and event management to regional sales management. I loved working in events and organising weddings, corporate conferences and seasonal parties. I have also worked for the NHS in various hospitals as a clinical coordinator.
I came into the care sector hoping to use my experience to support our residents in living a well-rounded life. I am able to use my experience in events to plan special occasions for everybody in our home to enjoy, so not only do our residents receive excellent care, but they also have a great time socially as part of the Wiltshire Heights community.
I feel incredibly lucky to be part of this fantastic home.

Hello, my name is Sally Bullock, and I am the Head Housekeeper here at Wiltshire Heights.
I originally joined Wiltshire Heights as a night carer and eventually became head housekeeper. I loved both roles, however, I feel housekeeping is where my talents really lie. Before this, I worked in a senior school, however after 25 years I decided I wanted to try something different.
As part of my role, I have the privilege of spending time with our residents on a daily basis, mingling and chatting with them and finding out whether there is anything I can do for them. I am lucky to have a great team who keeps our home sparkling clean and shares my sentiment that nothing is too much for our lovely residents.
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