Wiltshire Heights Care Home

Cottle Avenue, Off Berryfield Road, Bradford-on-Avon BA15 1FD
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9.9 182 Reviews
  • Wiltshire Heights Care Home, Bradford-on-Avon
Wiltshire Heights is an exceptional 63-bed care home in Bradford-on-Avon with a highly-trained, compassionate team on hand 24 hours a day to provide exceptional residential, dementia, nursing and respite care. Those living at Wiltshire Heights benefit from a private bedroom with an en suite wetroom, a choice of lounges to relax in, a bespoke hair salon and a private dining room to celebrate those special family occasions. Wiltshire Heights also has a secure landscaped garden and two south-facing terraces for their residents to enjoy.

The home’s activities and wellbeing team ensure every resident has the opportunity to take part in stimulating, inclusive activities tailored to all needs and interests. Guest speakers, day trips and entertainers also feature frequently on the activities and wellbeing programme.
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Care Provided by Wiltshire Heights Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Those care needs.

Contact Wiltshire Heights Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Wiltshire Heights Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Charlie Osgood (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (63)
  • Single Rooms with Ensuite Wet Room (63)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking available on site.

Wiltshire Heights Care Home Reviews (182)

9.9

Wiltshire Heights Care Home has a Review Score of 9.9 (9.905) out of 10, based on 45 reviews in the last 2 years.
Over all time Wiltshire Heights Care Home has 182 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Wiltshire Heights Care Home
  • 75
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  • 5
  • 5
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  • 1
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Total of 182, showing 141-160
Review from Belinda A (Daughter of Resident) published on 8 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend Wiltshire Heights Care Home. My father was very well cared for during his recent stay at this home. All the staff were highly professional and treated him with great kindness, dignity and respect. He was terminally ill and the staff ensured that he had the calm, safe and peaceful
environment that he needed during the final stage of his life. I know how much he liked being there and we both felt how lucky we were to have found this home. I will always be grateful to them for the way in which they cared for him.
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Review from Peter S (Son of Resident) published on 3 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very impressed with the level of care provided and the professional manner in which the home is run. The carers and all the staff are enthusiastic. I visit my mother at the home nearly every day and I have never seen any member of staff act disrespectfully or without care. The care home building
has been carefully designed to encourage residents to eat together and has lots of communal space and activities. There is access to an open-air balcony, sheltered from the wind or the garden from all floors which has been wonderful for sitting and chatting. When it became inevitable that my mother would have to move to a care home, I investigated the care homes in the area and was shown around five of them. I found Wiltshire Heights was the best choice and I have not had any reason to change my mind.
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Review from Marina W (Resident) published on 3 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I enjoyed my stay for 2 weeks.
Strange at first but met some very nice clients and got on well with them.
I thought the idea of 2 lounges very good for the TV or for a quiet hour in the other one, a very relaxing experience.
Also a brilliant idea of being able to have breakfast at a very good time,
no hassle at all.
I hope this is of some help.
Thank you once again for my stay at Wiltshire Heights.
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Review from Martin (Son of Resident) published on 16 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum spent two weeks of respite at Wiltshire Heights while I was on holiday and everything was first class. The introductory session regarding care package was extremely extensive, and several topics such as visits from a nutritionist, following up x-ray and eye test appointments were followed up
during this time, which was above and beyond what was expected. The food and activities were great, and Mum also saw a hairdresser and chiropodist during her stay.
Would have no qualms about her going back for more respite in the future.
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Review from Michael H (Resident) published on 14 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Spent 2+ weeks - respite care. First visit. Delighted with experience, was nervous on decision but immediately made to feel very welcome by management and staff and this continued throughout my stay. Keep up the excellent and invaluable service. Thanks.
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Review from M C C (Daughter of Resident) published on 16 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wiltshire Heights is a welcoming and well looked after care home. All the staff are friendly and professional and seem to genuinely care about the residents. This view is endorsed by all those who have visited my mother.
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Review from Michael H (Son of Resident) published on 5 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a wonderful modern home which actually feels like home. The care my mother receives is always professional around the clock and delivered by friendly dedicated staff. Our Labrador is welcome on the premises and I even get told off by the residents if I don't bring him along! I cannot recommend
Wiltshire Heights too highly.
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Review from E F (Sister of Resident) published on 23 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wiltshire Heights is a smoothly operating, competent and professional organisation which puts clients at the centre of all decisions. The staff are very supportive of my sister and have taken great pains to understand and meet her needs. They observe and are able to inform me about her current health
and emotional condition. The home was able to help us look after visiting relations from Devon, organising a buffet lunch and a private dining space. I feel that personnel whilst caring totally for my sister, are very supportive and compassionate to us, her relatives.
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Review from P P (Resident) published on 12 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
No complaints.
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Review from Susan H (Daughter of Resident) published on 8 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home was very caring.
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Review from Tim O (Son of Resident) published on 27 February 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has settled well and often said how kind the carers are. She says she is never bored and there are lots to do. The family feel welcome when visiting and the atmosphere calm. Referral to her GP, when required, has been prompt and appropriate which has reassured us.
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Review from Amanda (Daughter of Resident) published on 23 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Quality & care my father has received allows our family to sleep at night. We breathe a sigh of relief knowing that my father is safe, warm & cared for as a human being with dignity.
It's a hard road my father is travelling down, to see that the staff engage, laugh & share time with is important, they
know him perhaps not as he was but how he is now. I see the genuine friendliness & love they have for him.
If there is a need for anything medical they are professional never taking anything for granted when responding to health issues.
Excellent at keeping the family updated & so good at guiding us through the stages of this condition.
I can see a genuine commitment & shared attitudes to the well being of my father ..............
The rooms are a good size with excellent ensuite bathroom facilities, the rooms are warm & decor of a high standard.
The communal areas very good most afternoon the "Big Movie" is put on which is enjoyed, plenty of actives & trips.
Excellent all round.
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Review from A G (Daughter of Resident) published on 23 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home from home with very supportive and friendly staff and managers. They have helped us through a hard time and continue to do so with first class service
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Review from D T (Daughter of Resident) published on 23 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have piece of mind that Mother is in a safe, caring and stimulating environment. The activities are particularly helpful in maintaining her mental wellbeing. We are always welcomed by staff whenever we visit. The common lounges are essential to seeing visitors in a room that is not a bedroom maintains
dignity.
Our Mothers room is not large but she has easy access to a garden area. The garden has improved since a gardener has been employed, as it is not reasonable to expect the activities staff to have the knowledge and resources to maintain an appealing looking garden.
We appreciate the options Mother has to go on outings in the minibus .
When she has been feeling unwell staff have been very considerate and caring. Easy access to the Doctor and Nurse are important so her concerns can be addressed promptly and anxiety reduced.
The Manager is very approachable and accessible for relatives to raise issues .She has raised the standard of care since Mother took up Residence.
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Review from A H (Wife of Resident) published on 17 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home was very caring in all ways. The whole staff became my friends as I visited my wife frequently. I could not have wished for a better environment for my wife in her last months.
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Review from Pam H (Resident) published on 20 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very happy during my stay.
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Review from Sharman F (Daughter of Resident) published on 8 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum went into the home in March as, being nearly 97, she was very frail. She had not wanted to leave her home but the excellent food, wonderful care and entertainment she could join in meant she was happy to be there. She liked her room which was light and comfortable and joined other residents
to eat and at other times.
Her care could not have been better so her last few months were comfortable and she was safe and well looked after.
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Review from Gill H (Daughter of Resident) published on 2 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been delighted with the way in which my father has been welcomed to the home.
He is 93 years old and had to travel from Australia to join us in England. He settled in immediately and has often told us how wonderful the staff are and how kind they are. We visit dad regularly so we can see for
ourselves that this is the case. He looks ten years younger, is eating very well and is obviously content. Thank you to all.
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Review from Audrey S (Sister of Resident) published on 12 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have emailed reviews in the past. Excellent service where the standard has not dropped during this period.
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Review from B G (Wife of Resident) published on 11 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the home, my husband has settled very well. Only a slight problem is that there are too many spicy main courses. Would prefer the English cooking that he is used to.
Reply from Sharon Adams, Home Manager at Wiltshire Heights Care HomeThank you for taking the time to review our lovely home. I'm pleased your husband is settling well. Thank you also for your feedback about the menus. There are a variety of menu options available in addition to the main menus, including lighter bites and snack menus.

We also try to incorporate individual preferences with input from residents and relatives so I am more than happy to discuss this further with you to see how we may be able to improve the dining experience for your husband. With warm wishes, Sharon
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Current Review Score: 9.9 (9.905)

Overview of Review Score

The Review Score of 9.9 (9.905) out of 10 for Wiltshire Heights Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 45 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.905 for Wiltshire Heights Care Home is calculated as follows: ( (477 Excellents x 5) + (44 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 524 Ratings = 4.905
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Wiltshire Heights Care Home is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 45 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Oct 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (18)

Meet the Team (3)

Charlie

Charlie Osgood

Job Title: Home Manager Joined: 2023

Hello, my name is Charlie Osgood, and I am the Home Manager here at Wiltshire Heights.


I started my career in care in 1992, working nights as a carer in a nursing home. I loved the job, and it prompted me to undertake my nurse training in London and return to the same nursing home in 2000 in the position of home manager. I then managed this home for three years.


In the 20 years that followed, I have managed two other nursing homes, worked as a training and development manager and also been a regional manager for a small care provider consisting of five care homes.


I am passionate about care and the need to build positive relationships and work in partnership with our residents, their loved ones, our team, local professionals and advocates to achieve the best possible care and outcomes for individuals living in our home, and I am particularly excited about the opportunity to manage a home as impressive as Wiltshire Heights.

Jaspreet

Jaspreet Price

Job Title: Client Services Manager Joined: 2020

Hello, my name is Jas, and I am the Client Services Manager here at Wiltshire Heights.


I have experience working in various customer service roles, from group reservations and event management to regional sales management. I loved working in events and organising weddings, corporate conferences and seasonal parties. I have also worked for the NHS in various hospitals as a clinical coordinator.


I came into the care sector hoping to use my experience to support our residents in living a well-rounded life. I am able to use my experience in events to plan special occasions for everybody in our home to enjoy, so not only do our residents receive excellent care, but they also have a great time socially as part of the Wiltshire Heights community.


I feel incredibly lucky to be part of this fantastic home.

Sally

Sally Bullock

Job Title: Head Housekeeper Joined: 2018

Hello, my name is Sally Bullock, and I am the Head Housekeeper here at Wiltshire Heights.


I originally joined Wiltshire Heights as a night carer and eventually became head housekeeper. I loved both roles, however, I feel housekeeping is where my talents really lie. Before this, I worked in a senior school, however after 25 years I decided I wanted to try something different.


As part of my role, I have the privilege of spending time with our residents on a daily basis, mingling and chatting with them and finding out whether there is anything I can do for them. I am lucky to have a great team who keeps our home sparkling clean and shares my sentiment that nothing is too much for our lovely residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wiltshire Heights Care Home to verify any information. View our terms and conditions. Wiltshire Heights Care Home has an Enhanced Service - more info.