Wiltshire Heights Care Home

Cottle Avenue, Off Berryfield Road, Bradford-on-Avon BA15 1FD
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9.9 170 Reviews
  • Wiltshire Heights Care Home, Bradford-on-Avon
Wiltshire Heights is an exceptional 63-bed care home in Bradford-on-Avon with a highly-trained, compassionate team on hand 24 hours a day to provide exceptional residential, dementia, nursing and respite care. Those living at Wiltshire Heights benefit from a private bedroom with an en suite wetroom, a choice of lounges to relax in, a bespoke hair salon and a private dining room to celebrate those special family occasions. Wiltshire Heights also has a secure landscaped garden and two south-facing terraces for their residents to enjoy.

The home’s activities and wellbeing team ensure every resident has the opportunity to take part in stimulating, inclusive activities tailored to all needs and interests. Guest speakers, day trips and entertainers also feature frequently on the activities and wellbeing programme.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Charlie Osgood (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Following pre-admission assessment
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (63)
  • Single Rooms with Ensuite Wet Room (63)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking available on site.

Wiltshire Heights Care Home Reviews (170)

9.9

Wiltshire Heights Care Home has a Review Score of 9.9 (9.880) out of 10, based on 36 reviews in the last 2 years.
Over all time Wiltshire Heights Care Home has 170 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Wiltshire Heights Care Home
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Total of 170, showing 141-160
Review from A G (Daughter of Resident) published on 23 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home from home with very supportive and friendly staff and managers. They have helped us through a hard time and continue to do so with first class service
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Review from D T (Daughter of Resident) published on 23 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have piece of mind that Mother is in a safe, caring and stimulating environment. The activities are particularly helpful in maintaining her mental wellbeing. We are always welcomed by staff whenever we visit. The common lounges are essential to seeing visitors in a room that is not a bedroom maintains
dignity.
Our Mothers room is not large but she has easy access to a garden area. The garden has improved since a gardener has been employed, as it is not reasonable to expect the activities staff to have the knowledge and resources to maintain an appealing looking garden.
We appreciate the options Mother has to go on outings in the minibus .
When she has been feeling unwell staff have been very considerate and caring. Easy access to the Doctor and Nurse are important so her concerns can be addressed promptly and anxiety reduced.
The Manager is very approachable and accessible for relatives to raise issues .She has raised the standard of care since Mother took up Residence.
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Review from A H (Wife of Resident) published on 17 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home was very caring in all ways. The whole staff became my friends as I visited my wife frequently. I could not have wished for a better environment for my wife in her last months.
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Review from Pam H (Resident) published on 20 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very happy during my stay.
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Review from Sharman F (Daughter of Resident) published on 8 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum went into the home in March as, being nearly 97, she was very frail. She had not wanted to leave her home but the excellent food, wonderful care and entertainment she could join in meant she was happy to be there. She liked her room which was light and comfortable and joined other residents
to eat and at other times.
Her care could not have been better so her last few months were comfortable and she was safe and well looked after.
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Review from Gill H (Daughter of Resident) published on 2 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been delighted with the way in which my father has been welcomed to the home.
He is 93 years old and had to travel from Australia to join us in England. He settled in immediately and has often told us how wonderful the staff are and how kind they are. We visit dad regularly so we can see for
ourselves that this is the case. He looks ten years younger, is eating very well and is obviously content. Thank you to all.
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Review from Audrey S (Sister of Resident) published on 12 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have emailed reviews in the past. Excellent service where the standard has not dropped during this period.
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Review from B G (Wife of Resident) published on 11 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the home, my husband has settled very well. Only a slight problem is that there are too many spicy main courses. Would prefer the English cooking that he is used to.
Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for taking the time to review our lovely home. I'm pleased your husband is settling well. Thank you also for your feedback about the menus. There are a variety of menu options available in addition to the main menus, including lighter bites and snack menus.


We also try to incorporate individual preferences with input from residents and relatives so I am more than happy to discuss this further with you to see how we may be able to improve the dining experience for your husband. With warm wishes, Sharon

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Review from Peter S (Son of Resident) published on 28 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have found this an excellent care home, which though expensive, is good value for money. The staff are good and always friendly and seem well trained. Most are local and nearly all are regularly employed staff not agency, only sometimes do we see an agency worker. At our last care home, most staff
were agency, often with poor English while the management 'hid' in their offices - this is not the case at Wiltshire Heights. My father's mood improved considerably after moving in and he is very happy there. The rooms are large, the corridors wide, the whole place has the feel of a luxury hotel. The activities programme is large and varied, my father has always been too shy to socialise much with other people and has come to enjoy many of the events, entertainments or trips out.
We fully recommend this care/nursing home.
Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Such a wonderful review and kind words. On behalf of the whole team at Wiltshire Heights, thank you. Warm regards, Sharon.

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Review from Sarah B (Daughter of Resident) published on 16 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident in Wiltshire Heights from August to December 2016 having moved her from another care home. The staff at Wiltshire Heights are excellent. They are friendly, professional and treat the residents with care and dignity. The manager knows her staff really well and runs the home efficiently
and compassionately. When my mother passed away at the home in December we could not have received more kindness, better end of life care and support. It was excellent.
Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for sharing your experience of Wiltshire Heights and such a personal one at that. I'm very proud of the team and the ease with which they look after our residents and I will ensure your kind words are passed on to them. Very best wishes, Sharon.

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Review from J G (Resident) published on 12 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful - Lovely atmosphere. Kind staff and always willing to help.
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Review from R A (Daughter of Resident) published on 11 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The whole team are thoughtful and caring and provide excellent care.
Mum has very comfortable room. I am impressed by the quality of all aspects of the home particularly the social activities team and the very attractive dining room. The menus are well thought out and tempting for poor appetites. The
whole ethos of the home is for residents to see it as their "own home".
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Review from K H (Daughter of Resident) published on 10 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is well looked after. There are a variety of activities should she wish to participate. The staff are very friendly and answer any questions I might have. The food looks very appetising.
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Review from Toby M (Son of Resident) published on 7 October 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the level of care that my mother receives and the friendly reception I always receive when visiting. My mother has said that she is looked after very well which is high praise from her. She does complain about the timing of when she is given her medication, the time it takes for
the bell to be responded to and about the food. However, I have not any concrete evidence that supports this and admit my mother does like to have something to complain about.
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Review from Roger S (Husband of Resident) published on 7 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My daughter (a local physiotherapist) and I moved my wife from another local home after 4 years, as the standard had slipped considerably. Despite many forebodings, the move has been totally successful despite her Parkinson's having progressed significantly over the last few months. The attitude and
care of all the staff have been excellent and they have really got a grip of her associated problems and we both feel confident at all times. The manager has turned around a newish home which initially had a poor reputation and in conjunction with an excellent team she has gathered around her, has turned Wiltshire Heights into a first class place.
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Review from Fiona T (Daughter of Resident) published on 7 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been in Wiltshire Heights Care Home for 2 ½ years with Alzheimers his condition has increased each month with varying issues. The staff are very caring and supportive to my father. He is safe and contented in the home. I am very pleased with the care my father receives it's such a relief
not to have to worry. During the last month dads, condition changed further and management were involved as some changes were needed. This was handled so well with speed and dignity.
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Review from Jerry B (Husband of Resident) published on 3 October 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have recently moved my wife to this loving and caring home. Every member of staff who I have met gives 100% of their time to their allotted duties, (most impressed.) I am not at the stage of needing their care. BUT . I would like to go on the waiting list if I needed it.
Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for your kind words Jerry. I will make sure the team are made aware of your praise for them. Very best wishes, Sharon

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Review from G D (Daughter of Resident) published on 6 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
- Since the new home manager was appointed earlier this year, the home has been transformed.
- Care staff of a high standard, including activity ladies, and all other staff.
- Good, relaxed atmosphere amongst staff and residents.
- Right ratio of carers to residents and very rarely bank/agency staff.
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Food of a high standard, although rather a lot of cream.
- Only downfall is the mini bus allocated to Wiltshire Heights/ Cheltenham. A suitable heavy good driver has still not been found. Local trips would make such a difference to the residents, especially over the summer.
Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for your review of our home. It's great to see that the positive changes that have happened in recent months are well received. Best wishes, Sharon

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Review from Gillian L (Daughter of Resident) published on 2 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would like to thank the house manager for her kind and compassionate management of the home. Her team are a credit to her. The staff go out of their way to help. The nurses were so kind to my mother and made her comfortable. The chef took her menu to her and continually made sure she had the meal
she would enjoy. Sadly, my mother has just passed away. But I send heartfelt thanks to Wiltshire Heights for making her end of life very comfortable.
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Review from Brian G (Resident) assisted by family/friend published on 7 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent in all departments.
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Current Review Score: 9.9 (9.880)

Overview of Review Score

The Review Score of 9.9 (9.880) out of 10 for Wiltshire Heights Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.880 for Wiltshire Heights Care Home is calculated as follows: ( (371 Excellents x 5) + (44 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 418 Ratings = 4.88
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Wiltshire Heights Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Oct 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (17)

Meet the Team (3)

Charlie

Charlie Osgood

Job Title: Home Manager Joined: 2023

Hello, my name is Charlie Osgood, and I am the Home Manager here at Wiltshire Heights.


I started my career in care in 1992, working nights as a carer in a nursing home. I loved the job, and it prompted me to undertake my nurse training in London and return to the same nursing home in 2000 in the position of home manager. I then managed this home for three years.


In the 20 years that followed, I have managed two other nursing homes, worked as a training and development manager and also been a regional manager for a small care provider consisting of five care homes.


I am passionate about care and the need to build positive relationships and work in partnership with our residents, their loved ones, our team, local professionals and advocates to achieve the best possible care and outcomes for individuals living in our home, and I am particularly excited about the opportunity to manage a home as impressive as Wiltshire Heights.

Jaspreet

Jaspreet Price

Job Title: Client Services Manager Joined: 2020

Hello, my name is Jas, and I am the Client Services Manager here at Wiltshire Heights.


I have experience working in various customer service roles, from group reservations and event management to regional sales management. I loved working in events and organising weddings, corporate conferences and seasonal parties. I have also worked for the NHS in various hospitals as a clinical coordinator.


I came into the care sector hoping to use my experience to support our residents in living a well-rounded life. I am able to use my experience in events to plan special occasions for everybody in our home to enjoy, so not only do our residents receive excellent care, but they also have a great time socially as part of the Wiltshire Heights community.


I feel incredibly lucky to be part of this fantastic home.

Sally

Sally Bullock

Job Title: Head Housekeeper Joined: 2018

Hello, my name is Sally Bullock, and I am the Head Housekeeper here at Wiltshire Heights.


I originally joined Wiltshire Heights as a night carer and eventually became head housekeeper. I loved both roles, however, I feel housekeeping is where my talents really lie. Before this, I worked in a senior school, however after 25 years I decided I wanted to try something different.


As part of my role, I have the privilege of spending time with our residents on a daily basis, mingling and chatting with them and finding out whether there is anything I can do for them. I am lucky to have a great team who keeps our home sparkling clean and shares my sentiment that nothing is too much for our lovely residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wiltshire Heights Care Home to verify any information. View our terms and conditions. Wiltshire Heights Care Home has an Enhanced Service - more info.