Wiltshire Heights Care Home

I have been extremely pleased with the care and kindness that my mother has received at Wiltshire Heights. In addition, I have been impressed with how the care home has handled the consequences of COVID-19.

It is clean, welcoming and a home from home. They have maintained great communication during the Covid-19 pandemic and enabled tea parties through FaceTime etc - really happy with the home.

Mum moved into Wiltshire Heights Care Home on the first day of the COVID lockdown and it hasn't been an easy transition for her. The staff have done their utmost to help her settle in difficult circumstances and keep me informed along the way. I can't comment on activities or care as I haven't been in and the activities haven't happened during COVID.

I know the home is good but haven't been there enough to put 'Excellent'.

I have no previous experience of care homes so this opinion is based on three months living at the home. My only criticism concerned on my arrival I found I needed to ask for everything I required.

Mum was only with the care home for 4 weeks. Her care was perfect - attention to her wellbeing and comfort all we could ask for.

Wiltshire Heights is a pleasant care home and the staff are caring and do their best under sometimes challenging circumstances. This being said please be aware if your relative's dementia progresses they may be asked to leave and this was highly distressing in our particular experience.

Simply, it is nigh on impossible to find any shortcoming and hence suggest any area where improvement is required.

Could there be more outside visits, including music concerts etc which would stimulate my father's memory?

Absolutely wonderful.

I received the most wonderful, kind, respectful treatment of myself and my relative. Nothing was too much trouble and the care my relative was given was so mindful of his well being, dignity and pride. I will never be able to thank the nursing and care staff, as well as the manager and deputy manager for everything they did.

Very friendly and welcoming care home but not cheap!

The manager is approachable and responsive.

My father moved here from another home where he had been very unsettled and difficult. He calmed down once at Wiltshire Heights and had 22 months enjoying his final days. The end of life care was excellent.

My relative resident in Wiltshire Heights is more than satisfied and at Christmas time was telling me so. The whole building is pleasant to visit and always so clean and cared for. The staff I have encountered are always helpful and polite. I have been told the food is good but I have not experienced a meal at the home myself. I would certainly recommend the home to anyone who could afford to stay there.

The friendly and professional attitude of the staff and the salubrious environment encountered when visiting Wiltshire Heights Care Home instil a justifiably high degree of confidence in their approach to the care of the residents. My mother has been there for nearly 10 months now and we have been very happy with her care which can be challenging due to her cognitive impairment. The staff and management are extremely patient and helpful and deal with any queries or worries we have promptly and with enthusiastic concern. The rooms and communal areas are clean and attractive and there is a pretty garden for the residents' use. Activities are provided daily and the food provision is of a high standard although a little bland (to my taste). The premises are secure and well maintained inside and out but the reception of visitors is friendly and informal. The only quibble is that it is pretty expensive but with the quality, consistency and number of dedicated staff that is what you should expect.

My father was transferred to Wiltshire Heights Care Home from his local hospital where he was bed bound, confused unaware of who we were or where he was and not able most days to eat or drink. In a short space of time since arriving at Wiltshire Heights, he is now sat in a recliner, standing using a zimmer frame, aware of who we are and at times lucid. He can now feed himself and hold a cup of tea. He is happy, comfortable and improving on a daily basis.

It is a place to raise the spirits of both residents and their guests.

Wiltshire Heights exceeds our high expectations for my mum in care, they cover all the aspects of her care requirments, as she is registered blind. All the staff and management are approachable and friendly and always willing to give advice. The food is excellent and the chef is always willing to share ideas. There are various activities including regular minibus trips to the supermarket and places of interest. The rooms are comfortable and have en-suite facilities. We could not have chosen a better home for mum. Mum has been there 14 months, and my father was living there a year before that until he died in 2017.

I feel really lucky to have found Wiltshire Heights Care Home. The staff are exceptional, the activities and outings are varied, interesting and stimulating and the food is very good. I dreaded having to move to residential care but I have settled in very happily and I am extremely well looked after.

All the staff friendly and helpful. Some improvement in my husband in just a few days at Wiltshire Heights.