Wiltshire Heights Care Home

Cottle Avenue, Off Berryfield Road, Bradford-on-Avon BA15 1FD
Review Us
9.9 170 Reviews
  • Wiltshire Heights Care Home, Bradford-on-Avon
Wiltshire Heights is an exceptional 63-bed care home in Bradford-on-Avon with a highly-trained, compassionate team on hand 24 hours a day to provide exceptional residential, dementia, nursing and respite care. Those living at Wiltshire Heights benefit from a private bedroom with an en suite wetroom, a choice of lounges to relax in, a bespoke hair salon and a private dining room to celebrate those special family occasions. Wiltshire Heights also has a secure landscaped garden and two south-facing terraces for their residents to enjoy.

The home’s activities and wellbeing team ensure every resident has the opportunity to take part in stimulating, inclusive activities tailored to all needs and interests. Guest speakers, day trips and entertainers also feature frequently on the activities and wellbeing programme.
Show Wiltshire Heights Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Charlie Osgood (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Following pre-admission assessment
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (63)
  • Single Rooms with Ensuite Wet Room (63)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking available on site.

Wiltshire Heights Care Home Reviews (170)

9.9

Wiltshire Heights Care Home has a Review Score of 9.9 (9.880) out of 10, based on 36 reviews in the last 2 years.
Over all time Wiltshire Heights Care Home has 170 reviews.

Overall Experience
  • 142
  • 26
  • 2
  • 0
  • 0
Date Published
  • 170
  • 11
  • 25
  • 36
  • 134
Reviewer Connection to Wiltshire Heights Care Home
  • 72
  • 40
  • 17
  • 7
  • 6
  • 5
  • 4
  • 4
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 170, showing 161-170
Review from Heather C (Daughter of Resident) published on 27 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother lived in Wiltshire Heights for about 20 months. She felt more at home there, than any other place. The staff didn't just treat her as a resident, they made the effort to really get to know her and connect with her; they played her favourite games, ran her bath to her preferred temperature,
looked after all her medical requirements and best of all, they would have a laugh with her. When she died, they cared for her as though she was one of their own personal relatives. It was more than care. They treated her with love and professionalism.
Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Dear Heather, thank you for sharing this very personal experience. Your feedback will be shared with the whole team and I know it will mean a great deal to have such wonderful praise for their care. With warm regards, Sharon

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David H (Son of Resident) published on 20 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So impressed with Wiltshire Heights.
Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

I'm delighted you feel that way David - thank you for sharing your experience of our home. Best wishes, Sharon

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Porthaven (Son of Resident) published on 19 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having reached a stage where my adopted mother could not longer cope with living in her own home as a family we decided she needed full time assistance but not care. Having looked at several other "homes" Wiltshire Heights appeared to be the the ideal solution. Although still fiercely independent it
was with great hesitation coupled with an element of reluctance she agreed to come here for a 2 week holiday, after just over one week she felt so safe and cared for that she made the decisions herself to make this her new home. A great relief for us as a family and so good to see her happy living on the residential floor which beautifully furnished with her every need catered for, all round a satisfactory end of a difficult situation.
Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

It's not all that unusual to find some people feel this way but they usually settle in to their new environment very quickly, as Mum has. I'm sure this scenario resonates with many others in similar circumstances so thank you for sharing your own personal experience so frankly. Warmest regards, Sharon

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from I V (Granddaughter of Resident) published on 13 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My granddad came into Wiltshire Heights from hospital. The transformation in him has been remarkable. The environment, food, activities and staff have all equally contributed to his amazing recovery.
Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for sharing your experience of Wiltshire Heights. I know the team thoroughly enjoyed looking after your granddad and continue to wish him well in his further recovery at home. Best wishes, Sharon

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gina L (Power of Attorney of Resident) published on 11 April 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I called in to see this care home not long after it opened. I was made welcome and shown around.


When I had a client in need of respite I took her to see Wiltshire Heights. She loved it and stayed very happily for a couple of months.


I have always been welcomed by the staff, the residents have

always been clean and happy. The food is excellent.


Will certainly use Wiltshire Heights for clients in the future.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for sharing your experience of Wiltshire Heights. I'm so glad we were able to help your client and we look forward to being of service in the future should the need arise.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Richard S (Relative of Resident) published on 3 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having visited my relative on a couple of occasions it was clear to see that the care being given was of an excellent standard. The home facilities are of a very high standard and clean. All of the staff are very friendly and nothing is too much trouble. Overall a very welcoming home and I certainly
wouldn't hesitate to recommend this home to friends and family - I score the home 10/10.
Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Dear Richard, thank you for sharing your experience of Wiltshire Heights. I will make sure the team receive this wonderful feedback. With best wishes, Sharon

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from V W (Daughter of Resident) published on 6 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came into the Wiltshire Heights care home at short notice for a period of respite care. She needs a lot of help and support with her day to day needs. The staff have welcomed her and been exceptionally kind and caring. My mother has described them as 'loving'. We could not have asked for a
better environment or service.
Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for such lovely comments and high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback. Thank you and warm regards, Sharon

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C B (Daughter of Resident) published on 21 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has settled in extremely well at Wiltshire Heights. The staff are very friendly and helpful. Food is excellent. Cannot faulty the care home at all.
Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for taking the time to review Wiltshire Heights. It's great to hear such positive comments which I will ensure are passed on to the rest of the team. Best wishes, Sharon

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E H (Husband of Resident) published on 20 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a joy to visit my husband, he always looks clean, tidy and happy. The food is excellent - especially the soup. The new manager is going a very good job.
Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for your kind comments. I'm extremely pleased to hear you are happy with our services and have passed your comments on to the team. Warm wishes, Sharon

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sarah R (Daughter of Resident) published on 2 September 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased that mum has settled so well at Wiltshire Heights and talks very highly of it. The staff are very competent, friendly, show kindness and empathy to her. The home is of a very high standard and has a luxury hotel feel about it. It is a very peasant environment to visit as well and I
always enjoy my visits and am made to feel welcome.
A lot of activities and entertainment are provided for the residents. The food is of an excellent standard. Having a dedicated residential dementia floor is a real plus point which I hadn't seen in other homes I had visited. As well as having free use of the spacious rooms and their floors, the residents are taken to other floors for events and activities and to the main garden area.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.880)

Overview of Review Score

The Review Score of 9.9 (9.880) out of 10 for Wiltshire Heights Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.880 for Wiltshire Heights Care Home is calculated as follows: ( (371 Excellents x 5) + (44 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 418 Ratings = 4.88
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Wiltshire Heights Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Oct 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (17)

Meet the Team (3)

Charlie

Charlie Osgood

Job Title: Home Manager Joined: 2023

Hello, my name is Charlie Osgood, and I am the Home Manager here at Wiltshire Heights.


I started my career in care in 1992, working nights as a carer in a nursing home. I loved the job, and it prompted me to undertake my nurse training in London and return to the same nursing home in 2000 in the position of home manager. I then managed this home for three years.


In the 20 years that followed, I have managed two other nursing homes, worked as a training and development manager and also been a regional manager for a small care provider consisting of five care homes.


I am passionate about care and the need to build positive relationships and work in partnership with our residents, their loved ones, our team, local professionals and advocates to achieve the best possible care and outcomes for individuals living in our home, and I am particularly excited about the opportunity to manage a home as impressive as Wiltshire Heights.

Jaspreet

Jaspreet Price

Job Title: Client Services Manager Joined: 2020

Hello, my name is Jas, and I am the Client Services Manager here at Wiltshire Heights.


I have experience working in various customer service roles, from group reservations and event management to regional sales management. I loved working in events and organising weddings, corporate conferences and seasonal parties. I have also worked for the NHS in various hospitals as a clinical coordinator.


I came into the care sector hoping to use my experience to support our residents in living a well-rounded life. I am able to use my experience in events to plan special occasions for everybody in our home to enjoy, so not only do our residents receive excellent care, but they also have a great time socially as part of the Wiltshire Heights community.


I feel incredibly lucky to be part of this fantastic home.

Sally

Sally Bullock

Job Title: Head Housekeeper Joined: 2018

Hello, my name is Sally Bullock, and I am the Head Housekeeper here at Wiltshire Heights.


I originally joined Wiltshire Heights as a night carer and eventually became head housekeeper. I loved both roles, however, I feel housekeeping is where my talents really lie. Before this, I worked in a senior school, however after 25 years I decided I wanted to try something different.


As part of my role, I have the privilege of spending time with our residents on a daily basis, mingling and chatting with them and finding out whether there is anything I can do for them. I am lucky to have a great team who keeps our home sparkling clean and shares my sentiment that nothing is too much for our lovely residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wiltshire Heights Care Home to verify any information. View our terms and conditions. Wiltshire Heights Care Home has an Enhanced Service - more info.