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Wiltshire Heights Care Home

Cottle Avenue, Off Berryfield Road, Bradford-on-Avon, Wiltshire BA15 1FD
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Thank you for looking after Mum so well.Susan H(Daughter of Resident/Service User)
Wiltshire Heights Care Home, Bradford-on-Avon
The facilities are excellent and the decor is tasteful and calming.E M(Daughter of Resident/Service User)
Wiltshire Heights Care Home, Bradford-on-Avon
We are very impressed with the care and compassion that all the staff show.Christina J(Niece of Resident/Service User)
Wiltshire Heights Care Home, Bradford-on-Avon

Wiltshire Heights is an exceptional 63-bed care home in Bradford-on-Avon with a highly-trained, compassionate team on hand 24 hours a day to provide exceptional residential, dementia, nursing and respite care. Those living at Wiltshire Heights benefit from a private bedroom with an en suite wetroom, a choice of lounges to relax in, a bespoke hair salon and a private dining room to celebrate those special family occasions. Wiltshire Heights also...  

Care Provided by Wiltshire Heights Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,700N/A
Nursing CareFrom £1,955N/A

The home provides person-centred dementia care, as well as respite stays for those seeking a short-term break or convalescence care following illness or surgery.

Their Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.

This assessment helps them to fully understand the level of care and support required by each individual and to ensure that they are able to meet those care needs.

For those requiring nursing care, you may be eligible for Funded Nursing Care (FNC). If awarded, this contribution will be deducted from your weekly fee.

Please call them to discuss availability and arrange a visit.

Contact Wiltshire Heights Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Charlie Osgood(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (63)
  • Single Rooms with ensuite Wet Room (63)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking available on site.

Wiltshire Heights Care Home Reviews (196)

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9.9

Wiltshire Heights Care Home has a Review Score of 9.9 (9.898) out of 10, based on 55 reviews in the last 2 years. Over all time Wiltshire Heights Care Home has 196 reviews.

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Showing 196 reviews matching selected criteria
Review from Toby M (Son of Resident) published on 7 October 2016 Submitted via Website
Overall Experience

I am very happy with the level of care that my mother receives and the friendly reception I always receive when visiting. My mother has said that she is looked after very well which is high praise from her. She does complain about the timing of when she is given her medication, the time it takes for the bell to be responded to and about the food. However, I have not any concrete evidence that supports this and admit my mother does like to have something to complain about.

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Review from Fiona T (Daughter of Resident) published on 7 October 2016 Submitted via Postal Card
Overall Experience

My father has been in Wiltshire Heights Care Home for 2 ½ years with Alzheimers his condition has increased each month with varying issues. The staff are very caring and supportive to my father. He is safe and contented in the home. I am very pleased with the care my father receives it's such a relief not to have to worry. During the last month dads, condition changed further and management were involved as some changes were needed. This was handled so well with speed and dignity.

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Review from Jerry B (Husband of Resident) published on 3 October 2016 Submitted via Website
Overall Experience

I have recently moved my wife to this loving and caring home. Every member of staff who I have met gives 100% of their time to their allotted duties, (most impressed.) I am not at the stage of needing their care. BUT . I would like to go on the waiting list if I needed it.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for your kind words Jerry. I will make sure the team are made aware of your praise for them. Very best wishes, Sharon

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Review from G D (Daughter of Resident) published on 6 September 2016 Submitted via Postal Card
Overall Experience
- Since the new home manager was appointed earlier this year, the home has been transformed.
- Care staff of a high standard, including activity ladies, and all other staff.
- Good, relaxed atmosphere amongst staff and residents.
- Right ratio of carers to residents and very rarely bank/agency staff.
- Food of a high standard, although rather a lot of cream.

- Only downfall is the mini bus allocated to Wiltshire Heights/ Cheltenham. A suitable heavy good driver has still not been found. Local trips would make such a difference to the residents, especially over the summer.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for your review of our home. It's great to see that the positive changes that have happened in recent months are well received. Best wishes, Sharon

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Review from Gillian L (Daughter of Resident) published on 2 September 2016 Submitted via Postal Card
Overall Experience

I would like to thank the house manager for her kind and compassionate management of the home. Her team are a credit to her. The staff go out of their way to help. The nurses were so kind to my mother and made her comfortable. The chef took her menu to her and continually made sure she had the meal she would enjoy. Sadly, my mother has just passed away. But I send heartfelt thanks to Wiltshire Heights for making her end of life very comfortable.

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Review from Brian G (Resident / Service User) published on 7 July 2016 Submitted via Postal Card
Overall Experience

Excellent in all departments.

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Review from Heather C (Daughter of Resident) published on 27 June 2016 Submitted via Postal Card
Overall Experience

My mother lived in Wiltshire Heights for about 20 months. She felt more at home there, than any other place. The staff didn't just treat her as a resident, they made the effort to really get to know her and connect with her; they played her favourite games, ran her bath to her preferred temperature, looked after all her medical requirements and best of all, they would have a laugh with her. When she died, they cared for her as though she was one of their own personal relatives. It was more than care. They treated her with love and professionalism.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Dear Heather, thank you for sharing this very personal experience. Your feedback will be shared with the whole team and I know it will mean a great deal to have such wonderful praise for their care. With warm regards, Sharon

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Review from David H (Son of Resident) published on 20 April 2016 Submitted via Postal Card
Overall Experience

So impressed with Wiltshire Heights.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

I'm delighted you feel that way David - thank you for sharing your experience of our home. Best wishes, Sharon

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Review from Porthaven (Son of Resident) published on 19 April 2016 Submitted via Postal Card
Overall Experience

Having reached a stage where my adopted mother could not longer cope with living in her own home as a family we decided she needed full time assistance but not care. Having looked at several other "homes" Wiltshire Heights appeared to be the the ideal solution. Although still fiercely independent it was with great hesitation coupled with an element of reluctance she agreed to come here for a 2 week holiday, after just over one week she felt so safe and cared for that she made the decisions herself to make this her new home. A great relief for us as a family and so good to see her happy living on the residential floor which beautifully furnished with her every need catered for, all round a satisfactory end of a difficult situation.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

It's not all that unusual to find some people feel this way but they usually settle in to their new environment very quickly, as Mum has. I'm sure this scenario resonates with many others in similar circumstances so thank you for sharing your own personal experience so frankly. Warmest regards, Sharon

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Review from I V (Granddaughter of Resident) published on 13 April 2016 Submitted via Postal Card
Overall Experience

My granddad came into Wiltshire Heights from hospital. The transformation in him has been remarkable. The environment, food, activities and staff have all equally contributed to his amazing recovery.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for sharing your experience of Wiltshire Heights. I know the team thoroughly enjoyed looking after your granddad and continue to wish him well in his further recovery at home. Best wishes, Sharon

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Review from Gina L (Power of Attorney of Resident) published on 11 April 2016 Submitted via Website
Overall Experience

I called in to see this care home not long after it opened. I was made welcome and shown around.

When I had a client in need of respite I took her to see Wiltshire Heights. She loved it and stayed very happily for a couple of months.

I have always been welcomed by the staff, the residents have always been clean and happy. The food is excellent.

Will certainly use Wiltshire Heights for clients in the future.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for sharing your experience of Wiltshire Heights. I'm so glad we were able to help your client and we look forward to being of service in the future should the need arise.

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Review from Richard S (Relative of Resident) published on 3 April 2016 Submitted via Postal Card
Overall Experience

Having visited my relative on a couple of occasions it was clear to see that the care being given was of an excellent standard. The home facilities are of a very high standard and clean. All of the staff are very friendly and nothing is too much trouble. Overall a very welcoming home and I certainly wouldn't hesitate to recommend this home to friends and family - I score the home 10/10.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Dear Richard, thank you for sharing your experience of Wiltshire Heights. I will make sure the team receive this wonderful feedback. With best wishes, Sharon

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Review from V W (Daughter of Resident) published on 6 March 2016 Submitted via Postal Card
Overall Experience

My mother came into the Wiltshire Heights care home at short notice for a period of respite care. She needs a lot of help and support with her day to day needs. The staff have welcomed her and been exceptionally kind and caring. My mother has described them as 'loving'. We could not have asked for a better environment or service.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for such lovely comments and high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback. Thank you and warm regards, Sharon

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Review from C B (Daughter of Resident) published on 21 February 2016 Submitted via Postal Card
Overall Experience

Mum has settled in extremely well at Wiltshire Heights. The staff are very friendly and helpful. Food is excellent. Cannot faulty the care home at all.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for taking the time to review Wiltshire Heights. It's great to hear such positive comments which I will ensure are passed on to the rest of the team. Best wishes, Sharon

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Review from E H (Husband of Resident) published on 20 January 2016 Submitted via Postal Card
Overall Experience

It is a joy to visit my husband, he always looks clean, tidy and happy. The food is excellent - especially the soup. The new manager is going a very good job.

Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for your kind comments. I'm extremely pleased to hear you are happy with our services and have passed your comments on to the team. Warm wishes, Sharon

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Review from Sarah R (Daughter of Resident) published on 2 September 2015 Submitted via Postal Card
Overall Experience
I am very pleased that mum has settled so well at Wiltshire Heights and talks very highly of it. The staff are very competent, friendly, show kindness and empathy to her. The home is of a very high standard and has a luxury hotel feel about it. It is a very peasant environment to visit as well and I always enjoy my visits and am made to feel welcome.

A lot of activities and entertainment are provided for the residents. The food is of an excellent standard. Having a dedicated residential dementia floor is a real plus point which I hadn't seen in other homes I had visited. As well as having free use of the spacious rooms and their floors, the residents are taken to other floors for events and activities and to the main garden area.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 October 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (17) & Events (1)

News
  • 27 Jul 2026

    What a wonderful afternoon we had at Wiltshire Heights celebrating National Cheese and Wine Day! We were delighted to welcome Bath Soft Cheese, a local Bath soft cheese business, into...

  • 14 Jul 2026

    We are thrilled to announce that we have been named a Top 10 Medium Provider by later life care platform Lottie. Lottie's winners are selected based on a robust, data-driven...

  • 26 Jun 2026

    Porthavenbury's grand finale was a fantastic live performance in the garden, and what a day it was! We had a brilliant BBQ serving up delicious burgers and classic fish and...

Upcoming Events

Awards / Recognitions (20)

Meet the Team (3)

Charlie Osgood
Charlie OsgoodJob Title:Home ManagerJoined: 2023

Hello, my name is Charlie Osgood, and I am the Home Manager here at Wiltshire Heights.

I started my career in care in 1992, working nights as a carer in a nursing home. I loved the job, and it prompted me to undertake my nurse training in London and return to the same nursing home in 2000 in the position of home manager. I then managed this home for three years.

In the 20 years that followed, I have managed two other nursing homes, worked as a training and development manager and also been a regional manager for a small care provider consisting of five care homes.

I am passionate about care and the need to build positive relationships and work in partnership with our residents, their loved ones, our team, local professionals and advocates to achieve the best possible care and outcomes for individuals living in our home, and I am particularly excited about the opportunity to manage a home as impressive as Wiltshire Heights.

Jaspreet Price
Jaspreet PriceJob Title:Client Services ManagerJoined: 2020

Hello, my name is Jas, and I am the Client Services Manager here at Wiltshire Heights.

I have experience working in various customer service roles, from group reservations and event management to regional sales management. I loved working in events and organising weddings, corporate conferences and seasonal parties. I have also worked for the NHS in various hospitals as a clinical coordinator.

I came into the care sector hoping to use my experience to support our residents in living a well-rounded life. I am able to use my experience in events to plan special occasions for everybody in our home to enjoy, so not only do our residents receive excellent care, but they also have a great time socially as part of the Wiltshire Heights community.

I feel incredibly lucky to be part of this fantastic home.

Sally Bullock
Sally BullockJob Title:Head HousekeeperJoined: 2018

Hello, my name is Sally Bullock, and I am the Head Housekeeper here at Wiltshire Heights.

I originally joined Wiltshire Heights as a night carer and eventually became head housekeeper. I loved both roles, however, I feel housekeeping is where my talents really lie. Before this, I worked in a senior school, however after 25 years I decided I wanted to try something different.

As part of my role, I have the privilege of spending time with our residents on a daily basis, mingling and chatting with them and finding out whether there is anything I can do for them. I am lucky to have a great team who keeps our home sparkling clean and shares my sentiment that nothing is too much for our lovely residents.

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