
Thank you for looking after Mum so well.Susan H(Daughter of Resident/Service User)

The facilities are excellent and the decor is tasteful and calming.E M(Daughter of Resident/Service User)

We are very impressed with the care and compassion that all the staff show.Christina J(Niece of Resident/Service User)

Thank you for looking after Mum so well.Susan H(Daughter of Resident/Service User)

The facilities are excellent and the decor is tasteful and calming.E M(Daughter of Resident/Service User)

We are very impressed with the care and compassion that all the staff show.Christina J(Niece of Resident/Service User)

Wiltshire Heights is an exceptional 63-bed care home in Bradford-on-Avon with a highly-trained, compassionate team on hand 24 hours a day to provide exceptional residential, dementia, nursing and respite care. Those living at Wiltshire Heights benefit from a private bedroom with an en suite wetroom, a choice of lounges to relax in, a bespoke hair salon and a private dining room to celebrate those special family occasions. Wiltshire Heights also...
Care Provided by Wiltshire Heights Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 63 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The home provides person-centred dementia care, as well as respite stays for those seeking a short-term break or convalescence care following illness or surgery.
This assessment helps them to fully understand the level of care and support required by each individual and to ensure that they are able to meet those care needs.
For those requiring nursing care, you may be eligible for Funded Nursing Care (FNC). If awarded, this contribution will be deducted from your weekly fee.
Please call them to discuss availability and arrange a visit.
The price(s) shown are provided by the care home. Contact Wiltshire Heights Care Home for full pricing details and T&Cs.
Contact Wiltshire Heights Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Porthaven Care Homes
- Private Owned
Person in charge
- Charlie Osgood(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (63)
- Single Rooms with ensuite Wet Room (63)
Visiting
- Visitors are welcome at any time.
Parking
- Ample parking available on site.
Wiltshire Heights Care Home Reviews (196)
Wiltshire Heights Care Home has a Review Score of 9.9 (9.898) out of 10, based on 55 reviews in the last 2 years.
Over all time Wiltshire Heights Care Home has 196 reviews.
I am very happy with the level of care that my mother receives and the friendly reception I always receive when visiting. My mother has said that she is looked after very well which is high praise from her. She does complain about the timing of when she is given her medication, the time it takes for the bell to be responded to and about the food. However, I have not any concrete evidence that supports this and admit my mother does like to have something to complain about.
My father has been in Wiltshire Heights Care Home for 2 ½ years with Alzheimers his condition has increased each month with varying issues. The staff are very caring and supportive to my father. He is safe and contented in the home. I am very pleased with the care my father receives it's such a relief not to have to worry. During the last month dads, condition changed further and management were involved as some changes were needed. This was handled so well with speed and dignity.
I have recently moved my wife to this loving and caring home. Every member of staff who I have met gives 100% of their time to their allotted duties, (most impressed.) I am not at the stage of needing their care. BUT . I would like to go on the waiting list if I needed it.
Thank you for your kind words Jerry. I will make sure the team are made aware of your praise for them. Very best wishes, Sharon
- Care staff of a high standard, including activity ladies, and all other staff.
- Good, relaxed atmosphere amongst staff and residents.
- Right ratio of carers to residents and very rarely bank/agency staff.
- Food of a high standard, although rather a lot of cream.
- Only downfall is the mini bus allocated to Wiltshire Heights/ Cheltenham. A suitable heavy good driver has still not been found. Local trips would make such a difference to the residents, especially over the summer.
Thank you for your review of our home. It's great to see that the positive changes that have happened in recent months are well received. Best wishes, Sharon
I would like to thank the house manager for her kind and compassionate management of the home. Her team are a credit to her. The staff go out of their way to help. The nurses were so kind to my mother and made her comfortable. The chef took her menu to her and continually made sure she had the meal she would enjoy. Sadly, my mother has just passed away. But I send heartfelt thanks to Wiltshire Heights for making her end of life very comfortable.
Excellent in all departments.
My mother lived in Wiltshire Heights for about 20 months. She felt more at home there, than any other place. The staff didn't just treat her as a resident, they made the effort to really get to know her and connect with her; they played her favourite games, ran her bath to her preferred temperature, looked after all her medical requirements and best of all, they would have a laugh with her. When she died, they cared for her as though she was one of their own personal relatives. It was more than care. They treated her with love and professionalism.
Dear Heather, thank you for sharing this very personal experience. Your feedback will be shared with the whole team and I know it will mean a great deal to have such wonderful praise for their care. With warm regards, Sharon
So impressed with Wiltshire Heights.
I'm delighted you feel that way David - thank you for sharing your experience of our home. Best wishes, Sharon
Having reached a stage where my adopted mother could not longer cope with living in her own home as a family we decided she needed full time assistance but not care. Having looked at several other "homes" Wiltshire Heights appeared to be the the ideal solution. Although still fiercely independent it was with great hesitation coupled with an element of reluctance she agreed to come here for a 2 week holiday, after just over one week she felt so safe and cared for that she made the decisions herself to make this her new home. A great relief for us as a family and so good to see her happy living on the residential floor which beautifully furnished with her every need catered for, all round a satisfactory end of a difficult situation.
It's not all that unusual to find some people feel this way but they usually settle in to their new environment very quickly, as Mum has. I'm sure this scenario resonates with many others in similar circumstances so thank you for sharing your own personal experience so frankly. Warmest regards, Sharon
My granddad came into Wiltshire Heights from hospital. The transformation in him has been remarkable. The environment, food, activities and staff have all equally contributed to his amazing recovery.
Thank you for sharing your experience of Wiltshire Heights. I know the team thoroughly enjoyed looking after your granddad and continue to wish him well in his further recovery at home. Best wishes, Sharon
I called in to see this care home not long after it opened. I was made welcome and shown around.
When I had a client in need of respite I took her to see Wiltshire Heights. She loved it and stayed very happily for a couple of months.
I have always been welcomed by the staff, the residents have always been clean and happy. The food is excellent.
Will certainly use Wiltshire Heights for clients in the future.
Thank you for sharing your experience of Wiltshire Heights. I'm so glad we were able to help your client and we look forward to being of service in the future should the need arise.
Having visited my relative on a couple of occasions it was clear to see that the care being given was of an excellent standard. The home facilities are of a very high standard and clean. All of the staff are very friendly and nothing is too much trouble. Overall a very welcoming home and I certainly wouldn't hesitate to recommend this home to friends and family - I score the home 10/10.
Dear Richard, thank you for sharing your experience of Wiltshire Heights. I will make sure the team receive this wonderful feedback. With best wishes, Sharon
My mother came into the Wiltshire Heights care home at short notice for a period of respite care. She needs a lot of help and support with her day to day needs. The staff have welcomed her and been exceptionally kind and caring. My mother has described them as 'loving'. We could not have asked for a better environment or service.
Thank you for such lovely comments and high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback. Thank you and warm regards, Sharon
Mum has settled in extremely well at Wiltshire Heights. The staff are very friendly and helpful. Food is excellent. Cannot faulty the care home at all.
Thank you for taking the time to review Wiltshire Heights. It's great to hear such positive comments which I will ensure are passed on to the rest of the team. Best wishes, Sharon
It is a joy to visit my husband, he always looks clean, tidy and happy. The food is excellent - especially the soup. The new manager is going a very good job.
Thank you for your kind comments. I'm extremely pleased to hear you are happy with our services and have passed your comments on to the team. Warm wishes, Sharon
A lot of activities and entertainment are provided for the residents. The food is of an excellent standard. Having a dedicated residential dementia floor is a real plus point which I hadn't seen in other homes I had visited. As well as having free use of the spacious rooms and their floors, the residents are taken to other floors for events and activities and to the main garden area.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 October 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (17) & Events (1)
- 27 Jul 2026
What a wonderful afternoon we had at Wiltshire Heights celebrating National Cheese and Wine Day! We were delighted to welcome Bath Soft Cheese, a local Bath soft cheese business, into...
- 14 Jul 2026
We are thrilled to announce that we have been named a Top 10 Medium Provider by later life care platform Lottie. Lottie's winners are selected based on a robust, data-driven...
- 26 Jun 2026
Porthavenbury's grand finale was a fantastic live performance in the garden, and what a day it was! We had a brilliant BBQ serving up delicious burgers and classic fish and...
- 07 Aug 2026Organiser: Wiltshire Heights Care Home
Awards / Recognitions (20)
- 14 Jul 2026Recipient: Porthaven Care Homes
- 30 Jan 2026Recipient: Porthaven Care Homes
- 01 Jan 2026Recipient: Porthaven Care Homes
Meet the Team (3)

Hello, my name is Charlie Osgood, and I am the Home Manager here at Wiltshire Heights.
I started my career in care in 1992, working nights as a carer in a nursing home. I loved the job, and it prompted me to undertake my nurse training in London and return to the same nursing home in 2000 in the position of home manager. I then managed this home for three years.
In the 20 years that followed, I have managed two other nursing homes, worked as a training and development manager and also been a regional manager for a small care provider consisting of five care homes.
I am passionate about care and the need to build positive relationships and work in partnership with our residents, their loved ones, our team, local professionals and advocates to achieve the best possible care and outcomes for individuals living in our home, and I am particularly excited about the opportunity to manage a home as impressive as Wiltshire Heights.

Hello, my name is Jas, and I am the Client Services Manager here at Wiltshire Heights.
I have experience working in various customer service roles, from group reservations and event management to regional sales management. I loved working in events and organising weddings, corporate conferences and seasonal parties. I have also worked for the NHS in various hospitals as a clinical coordinator.
I came into the care sector hoping to use my experience to support our residents in living a well-rounded life. I am able to use my experience in events to plan special occasions for everybody in our home to enjoy, so not only do our residents receive excellent care, but they also have a great time socially as part of the Wiltshire Heights community.
I feel incredibly lucky to be part of this fantastic home.

Hello, my name is Sally Bullock, and I am the Head Housekeeper here at Wiltshire Heights.
I originally joined Wiltshire Heights as a night carer and eventually became head housekeeper. I loved both roles, however, I feel housekeeping is where my talents really lie. Before this, I worked in a senior school, however after 25 years I decided I wanted to try something different.
As part of my role, I have the privilege of spending time with our residents on a daily basis, mingling and chatting with them and finding out whether there is anything I can do for them. I am lucky to have a great team who keeps our home sparkling clean and shares my sentiment that nothing is too much for our lovely residents.
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