
Thank you for looking after Mum so well.Susan H(Daughter of Resident/Service User)

The facilities are excellent and the decor is tasteful and calming.E M(Daughter of Resident/Service User)

We are very impressed with the care and compassion that all the staff show.Christina J(Niece of Resident/Service User)

Thank you for looking after Mum so well.Susan H(Daughter of Resident/Service User)

The facilities are excellent and the decor is tasteful and calming.E M(Daughter of Resident/Service User)

We are very impressed with the care and compassion that all the staff show.Christina J(Niece of Resident/Service User)

Wiltshire Heights is an exceptional 63-bed care home in Bradford-on-Avon with a highly-trained, compassionate team on hand 24 hours a day to provide exceptional residential, dementia, nursing and respite care. Those living at Wiltshire Heights benefit from a private bedroom with an en suite wetroom, a choice of lounges to relax in, a bespoke hair salon and a private dining room to celebrate those special family occasions. Wiltshire Heights also...
Wiltshire Heights is an exceptional 63-bed care home in Bradford-on-Avon with a highly-trained, compassionate team on hand 24 hours a day to provide exceptional residential, dementia, nursing and respite care. Those living at Wiltshire Heights benefit from a private bedroom with an en suite wetroom, a choice of lounges to relax in, a bespoke hair salon and a private dining room to celebrate those special family occasions. Wiltshire Heights also has a secure landscaped garden and two south-facing terraces for their residents to enjoy.
The home’s activities and wellbeing team ensure every resident has the opportunity to take part in stimulating, inclusive activities tailored to all needs and interests. Guest speakers, day trips and entertainers also feature frequently on the activities and wellbeing programme.
Care Provided by Wiltshire Heights Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 63 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Contact Wiltshire Heights Care Home to confirm what's included and get a personalised quote:
The home provides person-centred dementia care, as well as respite stays for those seeking a short-term break or convalescence care following illness or surgery.
This assessment helps them to fully understand the level of care and support required by each individual and to ensure that they are able to meet those care needs.
For those requiring nursing care, you may be eligible for Funded Nursing Care (FNC). If awarded, this contribution will be deducted from your weekly fee.
Please call them to discuss availability and arrange a visit.
The price(s) shown are provided by the care home. Contact Wiltshire Heights Care Home for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you choose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Tours
Good to Know
Group / Owner
- Porthaven Care Homes
- Private Owned
Person in charge
- Charlie Osgood (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (63)
- Single Rooms with ensuite Wet Room (63)
Visiting
- Visitors are welcome at any time.
Parking
- Ample parking available on site.
Wiltshire Heights Care Home Reviews (202)
Wiltshire Heights Care Home has a Review Score of 9.9 (9.905) out of 10, based on 57 reviews in the last 2 years.
Over all time Wiltshire Heights Care Home has 202 reviews.
It is a joy to visit my husband, he always looks clean, tidy and happy. The food is excellent - especially the soup. The new manager is going a very good job.
It is a joy to visit my husband, he always looks clean, tidy and happy. The food is excellent - especially the soup. The new manager is going a very good job.
Thank you for your kind comments. I'm extremely pleased to hear you are happy with our services and have passed your comments on to the team. Warm wishes, Sharon
I am very pleased that mum has settled so well at Wiltshire Heights and talks very highly of it. The staff are very competent, friendly, show kindness and empathy to her. The home is of a very high standard and has a luxury hotel feel about it. It is a very peasant environment to visit as well and...
A lot of activities and entertainment are provided for the residents. The food is of an excellent standard. Having a dedicated residential dementia floor is a real plus point which I hadn't seen in other homes I had visited. As well as having free use of the spacious rooms and their floors, the residents are taken to other floors for events and activities and to the main garden area.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 October 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (19) & Events (1)
- 01 Oct 2026
In honour of this national week, we took a moment to say thank you to our incredible housekeeping team! Their hard work, dedication and attention to detail doesn't go unnoticed,...
- 01 Sep 2026
Mary and Joe enjoyed a minibus trip out to the breathtaking Heaven’s Gate. The sun was shining and it was lovely that one of our resident couples had the chance...
- 27 Jul 2026
What a wonderful afternoon we had at Wiltshire Heights celebrating National Cheese and Wine Day! We were delighted to welcome Bath Soft Cheese, a local Bath soft cheese business, into...
- 18 Nov 2026Organiser: Wiltshire Heights Care Home
Awards / Recognitions (20)
- 14 Jul 2026Recipient: Porthaven Care Homes
- 30 Jan 2026Recipient: Porthaven Care Homes
- 01 Jan 2026Recipient: Porthaven Care Homes
Accreditations
There are no accreditations posted yet for Wiltshire Heights Care Home.
Meet the Team (4)

Hello, my name is Charlie Osgood, and I am the Home Manager here at Wiltshire Heights.
I started my career in care in 1992, working nights as a...
Hello, my name is Charlie Osgood, and I am the Home Manager here at Wiltshire Heights.
I started my career in care in 1992, working nights as a carer in a nursing home. I loved the job, and it prompted me to undertake my nurse training in London and return to the same nursing home in 2000 in the position of home manager. I then managed this home for three years.
In the 20 years that followed, I have managed two other nursing homes, worked as a training and development manager and also been a regional manager for a small care provider consisting of five care homes.
I am passionate about care and the need to build positive relationships and work in partnership with our residents, their loved ones, our team, local professionals and advocates to achieve the best possible care and outcomes for individuals living in our home, and I am particularly excited about the opportunity to manage a home as impressive as Wiltshire Heights.

Hi, my name is Guneet, and I am the Client Services Manager at Wiltshire Heights.
I have worked in the marketing and care sector over the years, and...
Hi, my name is Guneet, and I am the Client Services Manager at Wiltshire Heights.
I have worked in the marketing and care sector over the years, and I am looking forward to bringing my experience to Wiltshire Heights, building relationships, connecting with the local community and most importantly, helping families feel supported when making decisions about care for their loved ones.
I am originally from India and live in Cirencester with my husband and our 10-year-old son. In my free time, I love cooking for my family and trying new recipes for them!

Hello, my name is Sally Bullock, and I am the Head Housekeeper here at Wiltshire Heights.
I originally joined Wiltshire Heights as a night carer and...
Hello, my name is Sally Bullock, and I am the Head Housekeeper here at Wiltshire Heights.
I originally joined Wiltshire Heights as a night carer and eventually became head housekeeper. I loved both roles, however, I feel housekeeping is where my talents really lie. Before this, I worked in a senior school, however after 25 years I decided I wanted to try something different.
As part of my role, I have the privilege of spending time with our residents on a daily basis, mingling and chatting with them and finding out whether there is anything I can do for them. I am lucky to have a great team who keeps our home sparkling clean and shares my sentiment that nothing is too much for our lovely residents.

Hello, my name is Rosanne, and I am the Deputy Home Manager at Wiltshire Heights.
As a qualified nurse, I have had the honour of caring for...
Hello, my name is Rosanne, and I am the Deputy Home Manager at Wiltshire Heights.
As a qualified nurse, I have had the honour of caring for individuals since 2003, and I have been a proud member of our wonderful Wiltshire Heights family for over 10 years.
In my role, I strive to bring close attention to detail to ensure that each of our residents is truly supported and properly cared for. I also do my best to offer steady guidance and encouragement to our dedicated team.
Above all, I hope that the warmth and dedication I feel for this work helps make our home a slightly brighter place each day.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wiltshire Heights Care Home to verify any information. View our terms and conditions. Wiltshire Heights Care Home has an Enhanced Service -what an Enhanced Service includes.