
Thank you for looking after Mum so well.Susan H(Daughter of Resident/Service User)

The facilities are excellent and the decor is tasteful and calming.E M(Daughter of Resident/Service User)

We are very impressed with the care and compassion that all the staff show.Christina J(Niece of Resident/Service User)

Thank you for looking after Mum so well.Susan H(Daughter of Resident/Service User)

The facilities are excellent and the decor is tasteful and calming.E M(Daughter of Resident/Service User)

We are very impressed with the care and compassion that all the staff show.Christina J(Niece of Resident/Service User)

Wiltshire Heights is an exceptional 63-bed care home in Bradford-on-Avon with a highly-trained, compassionate team on hand 24 hours a day to provide exceptional residential, dementia, nursing and respite care. Those living at Wiltshire Heights benefit from a private bedroom with an en suite wetroom, a choice of lounges to relax in, a bespoke hair salon and a private dining room to celebrate those special family occasions. Wiltshire Heights also...
Care Provided by Wiltshire Heights Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 63 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The home provides person-centred dementia care, as well as respite stays for those seeking a short-term break or convalescence care following illness or surgery.
This assessment helps them to fully understand the level of care and support required by each individual and to ensure that they are able to meet those care needs.
For those requiring nursing care, you may be eligible for Funded Nursing Care (FNC). If awarded, this contribution will be deducted from your weekly fee.
Please call them to discuss availability and arrange a visit.
The price(s) shown are provided by the care home. Contact Wiltshire Heights Care Home for full pricing details and T&Cs.
Contact Wiltshire Heights Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Porthaven Care Homes
- Private Owned
Person in charge
- Charlie Osgood(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (63)
- Single Rooms with ensuite Wet Room (63)
Visiting
- Visitors are welcome at any time.
Parking
- Ample parking available on site.
Wiltshire Heights Care Home Reviews (196)
Wiltshire Heights Care Home has a Review Score of 9.9 (9.898) out of 10, based on 55 reviews in the last 2 years.
Over all time Wiltshire Heights Care Home has 196 reviews.
The staff made the difficult transition from Dad's own home to the care home easy and comfortable for him and his family.
My mother-in-law had to move recently when her previous care home closed, at very short notice. She was naturally very upset and anxious about moving. But we had heard very good things about Wiltshire Heights and we were all so happy they could accommodate her. The moving process was handled with great efficiency and also great sensitivity. My mother-in-law is settling very well and has nothing but praise for the staff and all the facilities.
Thank you for such a glowing review - it's been a pleasure to welcome your mother-in-law into our home and we're really pleased that she has settled in so well. Warm wishes, Sharon.
Mum has been a resident at Wiltshire Heights care home for two and a half months. During that time, we have found the staff to be extremely kind, caring and competent. They are always available and ready to answer and questions and queries we might have. We have particularly appreciated the time and effort that they have put in to facilitate Zoom calls and safe visits, during the Covid lockdown.
My mother went to Wiltshire Heights after she fell and broke her arm. I have to say that she had excellent support whilst there. She felt very happy there, regarding care and the friendliness of the staff.
Thank you for your sharing your experience of our home, I will ensure to pass your kind comments onto my team. Warm wishes, Sharon
My Aunt came to Wiltshire Heights for respite after a fall. When she entered the home, her confidence was at an all-time low. The whole family was extremely concerned that she wouldn’t recover her mobility or be able to live independently again, as she wished. Over six weeks, the staff and activities rebuilt her confidence and encouraged her to be more mobile. On the first day, she phoned me to say she’d been doing indoor netball (from a wheelchair). Before entry, the staff paid particular attention to what she liked doing and encouraged her to join in with community activities, so that she engaged with the other residents. By the time she returned home, there was a remarkable turnaround – she was happy, relaxed and had learnt exercises that she still practices every day.
Wiltshire Heights immediately gave us a feeling of homeliness, comfort, and care. I've always received good, clear and detailed information about Mum's condition and she has always appeared to be well cared for and comfortable. Mum arrived at lunchtime and her food looked very appetizing. I feel very confident that she will continue to receive the best care. Yes, it's expensive, but that is partly an issue that successive governments have failed to deal with.
Thank you for reviewing your experience of our home - we're really pleased that you've had such a positive experience and it's been our pleasure to look after your Mum. Best wishes, Sharon.
My aunt expressed a wish to go into Wilshire Heights following a fall. Your person was extremely helpful in arranging her admission, guiding us quickly through the process and putting my aunt's and my concerns, about respite care for a mentally agile but physically vulnerable 92-year-old, at ease. My aunt felt well cared for during her stay and feels she can go back at any time - although she now wants to live at home. The only issue you could consider is improving the mobile phone connectivity in the rooms or improving the connectively of the wireless landline phones you use. My aunt also asked if it was possible to dress here earlier, but I am not clear if she raised this with yourselves first which she should have done.
Thank you for your kind words - we're delighted that your aunt felt well-cared for during her stay and we look forward to welcoming her back if she ever needs us. Best wishes, Sharon.
My mother has been a resident at Wiltshire Heights for several months and has settled in well. The staff are friendly and well-motivated and the facilities are excellent. I have been impressed by how the management of the home, have coped with the challenges of the Covid pandemic and have carefully and successfully balanced the demands of safety, against the need for visiting access.
Thank you for such lovely feedback. I am always proud of my team and never more so than over the last year, so it's rewarding to hear that others are impressed by their dedication too. I will pass on your comments which I'm sure they'll be very happy to hear. Best wishes, Sharon.
My sister and I were very apprehensive as we dropped Dad off for respite care for the first time during the lockdown. But the professionalism and the empathy the staff displayed, allayed our concerns and anxiety. They were proactive in making everything right for Dad. He was recovering from a bad back and the team went out of their way to make the room comfortable for his short stay. Dad enjoyed the library room and reported back that all the staff were friendly, attentive and caring. He attended a birthday party for another resident who was celebrating 100 years. His 3-week stay - that he had been dreading - went by very quickly under the superb care of the staff team. And the management team were happy to keep my sister and I informed about how he was doing during a period of lockdown when we were unable to visit at all. Overall, it was a very positive experience.
My mother, at 97 and after a fractured hip operation, reluctantly became a resident at Wiltshire Heights Care Home in May 2017. She was depressed and in low mood having lost her husband, home and friends. With gentle, dignified care, Wiltshire Heights soon restored her old cheerful self. She continued in good health, enjoying the excellent food, beautifully presented at restaurant standard. She soon settled into the lovely accommodation. The activities team introduced her to a varied range of new experiences and frequent special occasions which she thoroughly enjoyed. But what makes Wiltshire Heights beyond 'outstanding' is it's excellent and inspiring manager who leads her 'family team' by example, and the wonderful care staff who quickly became my mother's friends. They actively sustained both her physical and mental health. While usually a happy person, her developing dementia sometimes made her difficult, but her carers always managed to bring her back to her old self. They celebrated her 100th birthday with her in lockdown and the family joining on Skype, making a memorably happy occasion. I will always feel indebted to those who gave such exceptional care to my lovely mother during her final days and hours.
Superb level of service. Mum is treated with kindness, patience and understanding, which is particularly admirable as often she can be rather challenging and demanding. Thoroughly recommend Wiltshire Heights to anyone.
The staff have been extremely helpful in so many ways to ensure that the transition has gone as smoothly as it could have, especially given the current Covid situation.
Our cousin is already looking so much better, enjoying the good food and numerous activities that the staff put on.
Thank you so much!
I was extremely pleased with the care my husband had for his fortnight's respite. I will be hoping he will be able to stay at Wiltshire Heights again in the near future. I felt that I could relax myself knowing he was quite happy and settled well.
Ever since my mother went to live at Wiltshire Heights we have been delighted with the care and kindness that she has been shown by the wonderful staff and carers. My wife and I visited very regularly before the recent crisis and the friendliness of the whole place is a constant reassurance. At the height of lockdown, my mother had to go to hospital. This was handled efficiently and swiftly.
I have been extremely pleased with the care and kindness that my mother has received at Wiltshire Heights. In addition, I have been impressed with how the care home has handled the consequences of COVID-19.
It is clean, welcoming and a home from home. They have maintained great communication during the Covid-19 pandemic and enabled tea parties through FaceTime etc - really happy with the home.
Mum moved into Wiltshire Heights Care Home on the first day of the COVID lockdown and it hasn't been an easy transition for her. The staff have done their utmost to help her settle in difficult circumstances and keep me informed along the way. I can't comment on activities or care as I haven't been in and the activities haven't happened during COVID.
I know the home is good but haven't been there enough to put 'Excellent'.
I have no previous experience of care homes so this opinion is based on three months living at the home. My only criticism concerned on my arrival I found I needed to ask for everything I required.
Mum was only with the care home for 4 weeks. Her care was perfect - attention to her wellbeing and comfort all we could ask for.
Wiltshire Heights is a pleasant care home and the staff are caring and do their best under sometimes challenging circumstances. This being said please be aware if your relative's dementia progresses they may be asked to leave and this was highly distressing in our particular experience.
Thank you for your kind comments about the Home and the staff. Prior to admission to our home, we are always completely transparent with prospective residents and their representatives, that whilst many people can remain in our care throughout their dementia journey, that there are occasions,...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 October 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (17) & Events (1)
- 27 Jul 2026
What a wonderful afternoon we had at Wiltshire Heights celebrating National Cheese and Wine Day! We were delighted to welcome Bath Soft Cheese, a local Bath soft cheese business, into...
- 14 Jul 2026
We are thrilled to announce that we have been named a Top 10 Medium Provider by later life care platform Lottie. Lottie's winners are selected based on a robust, data-driven...
- 26 Jun 2026
Porthavenbury's grand finale was a fantastic live performance in the garden, and what a day it was! We had a brilliant BBQ serving up delicious burgers and classic fish and...
- 07 Aug 2026Organiser: Wiltshire Heights Care Home
Awards / Recognitions (20)
- 14 Jul 2026Recipient: Porthaven Care Homes
- 30 Jan 2026Recipient: Porthaven Care Homes
- 01 Jan 2026Recipient: Porthaven Care Homes
Meet the Team (3)

Hello, my name is Charlie Osgood, and I am the Home Manager here at Wiltshire Heights.
I started my career in care in 1992, working nights as a carer in a nursing home. I loved the job, and it prompted me to undertake my nurse training in London and return to the same nursing home in 2000 in the position of home manager. I then managed this home for three years.
In the 20 years that followed, I have managed two other nursing homes, worked as a training and development manager and also been a regional manager for a small care provider consisting of five care homes.
I am passionate about care and the need to build positive relationships and work in partnership with our residents, their loved ones, our team, local professionals and advocates to achieve the best possible care and outcomes for individuals living in our home, and I am particularly excited about the opportunity to manage a home as impressive as Wiltshire Heights.

Hello, my name is Jas, and I am the Client Services Manager here at Wiltshire Heights.
I have experience working in various customer service roles, from group reservations and event management to regional sales management. I loved working in events and organising weddings, corporate conferences and seasonal parties. I have also worked for the NHS in various hospitals as a clinical coordinator.
I came into the care sector hoping to use my experience to support our residents in living a well-rounded life. I am able to use my experience in events to plan special occasions for everybody in our home to enjoy, so not only do our residents receive excellent care, but they also have a great time socially as part of the Wiltshire Heights community.
I feel incredibly lucky to be part of this fantastic home.

Hello, my name is Sally Bullock, and I am the Head Housekeeper here at Wiltshire Heights.
I originally joined Wiltshire Heights as a night carer and eventually became head housekeeper. I loved both roles, however, I feel housekeeping is where my talents really lie. Before this, I worked in a senior school, however after 25 years I decided I wanted to try something different.
As part of my role, I have the privilege of spending time with our residents on a daily basis, mingling and chatting with them and finding out whether there is anything I can do for them. I am lucky to have a great team who keeps our home sparkling clean and shares my sentiment that nothing is too much for our lovely residents.
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