Wiltshire Heights Care Home

Cottle Avenue, Off Berryfield Road, Bradford-on-Avon BA15 1FD
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9.9 170 Reviews
  • Wiltshire Heights Care Home, Bradford-on-Avon
Wiltshire Heights is an exceptional 63-bed care home in Bradford-on-Avon with a highly-trained, compassionate team on hand 24 hours a day to provide exceptional residential, dementia, nursing and respite care. Those living at Wiltshire Heights benefit from a private bedroom with an en suite wetroom, a choice of lounges to relax in, a bespoke hair salon and a private dining room to celebrate those special family occasions. Wiltshire Heights also has a secure landscaped garden and two south-facing terraces for their residents to enjoy.

The home’s activities and wellbeing team ensure every resident has the opportunity to take part in stimulating, inclusive activities tailored to all needs and interests. Guest speakers, day trips and entertainers also feature frequently on the activities and wellbeing programme.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Charlie Osgood (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Following pre-admission assessment
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (63)
  • Single Rooms with Ensuite Wet Room (63)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking available on site.

Wiltshire Heights Care Home Reviews (170)

9.9

Wiltshire Heights Care Home has a Review Score of 9.9 (9.880) out of 10, based on 36 reviews in the last 2 years.
Over all time Wiltshire Heights Care Home has 170 reviews.

Overall Experience
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Reviewer Connection to Wiltshire Heights Care Home
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Total of 170, showing 41-60
Review from Susan H (Daughter of Resident) published on 5 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home has the most caring and attentive staff who clearly enjoy what they do and look after Mum superbly. They do their best to keep Mum engaged with everything that happens in the home. They attend to her everyday needs both wellbeing and health. Mum always looks clean and tidy and well looked after.
The
home itself has a wonderful homely atmosphere with its furnishings always immaculate. The activities team do an excellent job keeping the residents entertained and the restaurant and meals facilities are first class.
The reception is always welcoming and helpful to visitors, making it a joy to pass through. Thank you for looking after Mum so well.
Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you so much for taking the time to write this wonderful review of our home. I will be sure to share your feedback with the team, they will be delighted.

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Review from Heather O (Daughter of Resident) published on 15 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We chose Wiltshire Heights as it had great reviews and we felt as soon as we walked in it was going to be right for Mum. Friendly, professional and homemade food. It has not disappointed. Despite the pandemic, we feel Wiltshire Heights has extended her life and her quality of life and made it a home
for her when we visit.
Reply from Rosanne Wheatley, Home Manager at Wiltshire Heights Care Home

Thank you so much for the great review and we're so glad that Wiltshire Heights has supported your Mum in such a fulfilling way. I will be sure to pass on the great feedback to the team.

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Review from Alison M (Daughter of Resident) published on 9 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely clean bright home. Carers really seem to care about the residents. Mum has a lovely room overlooking the gardens and can sit quietly in there or go out and join in with any of the activities on offer. The food always looks very appetising with homemade puddings and cakes which visitors are also
offered. Whenever you go in you are made to feel welcome. I feel mum is settling in well and is alot happier in herself. Would recommend to anyone.
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Review from E M (Daughter of Resident) published on 27 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has only been at Wiltshire Heights Care Home for 12 days but has settled very well. Her room, with a lovely en suite, is spacious and comfortable with views onto a small patio where she can see the pots we have planted with spring bulbs and also watch the birds and squirrels on the bird feeders
and in the garden.
The facilities are excellent and the decor is tasteful and calming. The activity calendar is varied with plenty of choices.
All the staff, without exception, are courteous, caring, helpful and friendly.
Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you so much for your kind comments. It is our pleasure to welcome your mum into our home. Warm regards.

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Review from Sarah O (Friend of Resident) published on 16 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was so impressed by everyone's kindness when I took my friend for his arrival at Wiltshire Heights. People went out of their way to make him feel safe and well cared for. I felt that for him, life had suddenly got a whole lot better.
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Review from Helen B (Daughter of Resident) published on 16 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother stayed for two weeks of respite care.
All the staff were wonderfully caring, made her feel very welcome and looked after her very well.
The home is delightful and beautifully decorated, giving more of a hotel feel!
Mum would have liked more daily activities, but the lack of them may have
been due to Covid restrictions.
I would thoroughly recommend it.
A huge thank you to all the staff.
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Review from S A (Daughter of Resident) published on 8 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We could not have asked more of Wiltshire Heights. They accepted Dad for respite within a very short space of time just before Christmas, and then as his care moved to permanent- and quickly to end-of-life care- the commitment from all staff to him was without fault. It was hard for him to give up his
independence so quickly, but everyone supported him to accept the help he needed without losing his pride. He was treated with dignity and a genuine affection by all staff, with them quickly understanding his needs. Support from health professionals was quickly sought if needed, and in his last few days especially we could not have asked for a more supportive, but peaceful time. The kindness we received as family members, despite all being so new to the home, helped us to manage this sad time. It was a shame that Dad was on an adapted diet, as he loved his food and would have enjoyed what was on offer! I would recommend Wiltshire Heights without hesitation.
Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for your wonderful review and such lovely comments, especially under such difficult circumstances. It was our pleasure to have been entrusted with the care of your dad, he truly is missed by all of the team here at Wiltshire Heights.
The team will really appreciate your wonderful feedback regarding the care of your dad "He was treated with dignity and a genuine affection by all staff, with them quickly understanding his needs". Thank you.

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Review from J E (Son of Resident) published on 27 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic facilities, care and staff. Made my mother's final months the best they could have been. Thank you so much.
Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for your wonderful review and such lovely comments, especially under such difficult circumstances. It was our pleasure to have been entrusted with the care of your mum; she is missed by all of the team here at Wiltshire Heights. I will pass these on to the team, who will really appreciate your kind words. Warm regards.

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Review from Pauline A (Daughter of Resident) published on 29 November 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum had two weeks of respite care at Wiltshire Heights, and it has helped her recovery. The staff have been kind and friendly, the food generally good, and there are regular activities for those who want them. There were no restrictions on visiting or on me taking Mum out, which we appreciated.
The
fact that there was no mobile signal inside, and she had to go into the garden to contact me, was a bit of a drawback.
Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

I would like to thank you for taking the time to share your experience. It's wonderful to hear your comments regarding the staff being "kind and friendly". We are very proud of our dedicated staff and will be sure to pass on your feedback to the wider team.

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Review from Alan B (Son of Resident) published on 22 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Short version - brilliant!
Long version - I was looking for a 2-week respite stay for my father who has dementia. When I contacted Wiltshire Heights, they were friendly, professional and understanding and after a swiftly arranged visit, I was confident that they would provide the right environment
and care for Dad.
He was quite nervous and reluctant at the prospect of leaving his own home and going into care for a couple of weeks, but after an hour of being settled in, he was thanking me for finding such a nice place for him.
During his stay, he was cared for with patience, politeness and professionalism and a smile at every turn. He was helped and encouraged to socialise and exercise. His diet and general condition improved quite noticeably. Visiting with Dad's dog was positively encouraged.
Both he and we, the family, had a very positive experience.
Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

What wonderful praise - thank you so much! I will be sure to share your feedback with the team, they will be delighted.

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Review from Ronald P (Husband of Resident) published on 8 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleasant with nice staff.
Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

We're so grateful for your appreciation. I'll ensure your feedback is passed to our wonderful care team, they will be delighted!

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Review from L B (Daughter of Resident) published on 2 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience with Wiltshire Heights was excellent for my mother. She was extremely well looked after during her respite stay. The staff were wonderfully patient with her and my father who visited every day. The administration staff were also brilliantly efficient during a very difficult time for myself
and my family. I had fast replies to emails and phone calls.
My one criticism was the difficulty in communicating with my mother. It was very difficult to get a phone to her and we were often cut off.
Other than that, it was exactly what she needed after her hospital stay.
Thank you.
Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for your incredible comments. We work hard to exceed all expectations and the team will be thrilled to receive this feedback. I'll ensure I review the telephone. The care and well-being of every resident are our number one priority and it is rewarding to have such positive feedback.

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Review from Gary W (Son of Resident) published on 27 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good care and food generally to Mum's satisfaction. Good entertainment is offered, however not taken up by Mum.
Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you very much for your kind words about our home and staff. Your feedback will be very much appreciated by the whole team.

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Review from S S (Son of Resident) published on 25 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my father had reservations about leaving the home he had shared with my mother for nearly sixty years, he always tells me each time I visit him at Wiltshire Heights how happy he is and especially how wonderful the staff are. Both his medical and general care have clearly improved his outlook
on life and it gives me great comfort to see how he is thriving in such a friendly and caring environment.
Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

I would like to thank you for taking the time to share your experience. It's wonderful to hear your father's comments regarding "How happy he is and especially how wonderful the staff are". He is a delight to be around. We are very proud of our dedicated staff and will be sure to pass on your kind words.

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Review from A R (Daughter of Resident) published on 17 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a stay in hospital, Mum needed to spend some time in a residential home before going home. After visiting a number of care homes, and Mum initially being resident in another, we found Wiltshire Heights. Immediately, we felt it was the kind of place that Mum could be happy and feel cared for
and welcome. We moved Mum to Wiltshire Heights and have been so pleased from the outset. Mum settled really well and was made to feel welcome, comfortable and cared for. Mum and the rest of the family cannot fault the staff. They are always friendly and cheerful. They always have time for a smile, a few words or a chat. The staff made sure that Mum made friends and joined in at mealtimes and with activities. The activities on offer were interesting and engaging and Mum has been to concerts, art, garden and scrabble clubs and has been out on trips to Westonbirt and Bristol. If Mum has to return to residential care in the future, we would make Wiltshire Heights our first call.
Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for such a wonderful review! All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review from M J (Respite Resident) published on 11 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found my respite care fortnight very interesting and would be happy to do it again. I came here for support when my family (who live next door to me) went away on a fortnight's holiday abroad. I trained as a nurse and spent most of my working life in geriatric hospitals so was aware of what life
here might be like.
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Review from M E (Resident) published on 10 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I spent one month with Wiltshire Heights Care Home. The staff were kind and helpful. Although the communication between the staff seems to be delayed, especially at breakfast times; sometimes a tray sometimes just a bowl. The tea was usually cold (I was at the end of the corridor). My prescription was
never delivered even on the last day, my daughter had to go to Trowbridge to pick it up.
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Review from J T (Son of Resident) published on 8 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our visits, from the point of viewing the care home, are very positive.
Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

We always appreciate individuals taking the time to give such wonderful feedback. Your comments are greatly appreciated and the team will be delighted their hard work and dedication has been recognised.

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Review from Jake H (Son of Resident) published on 6 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
This was our first experience of using a care home, and it was excellent. Dad was extremely well looked after during his two-week stay and very well fed throughout! I was always greeted by the very friendly staff, who were super helpful and attentive to our needs. Wiltshire Heights would definitely
be at the top of our list should we decide Dad needs to be in a care home full time. Thanks so much for helping during this difficult time.
Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

We work hard to exceed all expectations, and the team will be thrilled to receive this feedback. The care and well-being of every resident are our number one priority, and it is rewarding to have such positive feedback.

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Review from Glenys J (Power of Attorney of Resident) published on 26 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wiltshire Heights is accurately classified by the Care Quality Commission as "outstanding". Its assessment and intake procedures were professional and very sensitively conducted. The senior staff were sincere in their welcome at admission, demonstrating that they understood the enormity of the transition
for their new residents. I have been impressed by the availability and engagement of the managerial and administrative staff and there is always respect and courtesy at reception. This has the ambience of a Home not an institution. It radiates an ethos of acceptance and tolerance, a non-judgmental attitude to both residents and relations and it pays attention to the individuality of the residents. The care staff are always accessible for discussion; they maintain composure, respect and professionalism when giving honest feedback and they are scrupulous in avoiding being critical or judgemental. This is a "Care" Home in the true sense of the word.
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Current Review Score: 9.9 (9.880)

Overview of Review Score

The Review Score of 9.9 (9.880) out of 10 for Wiltshire Heights Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.880 for Wiltshire Heights Care Home is calculated as follows: ( (371 Excellents x 5) + (44 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 418 Ratings = 4.88
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Wiltshire Heights Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Oct 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (17)

Meet the Team (3)

Charlie

Charlie Osgood

Job Title: Home Manager Joined: 2023

Hello, my name is Charlie Osgood, and I am the Home Manager here at Wiltshire Heights.


I started my career in care in 1992, working nights as a carer in a nursing home. I loved the job, and it prompted me to undertake my nurse training in London and return to the same nursing home in 2000 in the position of home manager. I then managed this home for three years.


In the 20 years that followed, I have managed two other nursing homes, worked as a training and development manager and also been a regional manager for a small care provider consisting of five care homes.


I am passionate about care and the need to build positive relationships and work in partnership with our residents, their loved ones, our team, local professionals and advocates to achieve the best possible care and outcomes for individuals living in our home, and I am particularly excited about the opportunity to manage a home as impressive as Wiltshire Heights.

Jaspreet

Jaspreet Price

Job Title: Client Services Manager Joined: 2020

Hello, my name is Jas, and I am the Client Services Manager here at Wiltshire Heights.


I have experience working in various customer service roles, from group reservations and event management to regional sales management. I loved working in events and organising weddings, corporate conferences and seasonal parties. I have also worked for the NHS in various hospitals as a clinical coordinator.


I came into the care sector hoping to use my experience to support our residents in living a well-rounded life. I am able to use my experience in events to plan special occasions for everybody in our home to enjoy, so not only do our residents receive excellent care, but they also have a great time socially as part of the Wiltshire Heights community.


I feel incredibly lucky to be part of this fantastic home.

Sally

Sally Bullock

Job Title: Head Housekeeper Joined: 2018

Hello, my name is Sally Bullock, and I am the Head Housekeeper here at Wiltshire Heights.


I originally joined Wiltshire Heights as a night carer and eventually became head housekeeper. I loved both roles, however, I feel housekeeping is where my talents really lie. Before this, I worked in a senior school, however after 25 years I decided I wanted to try something different.


As part of my role, I have the privilege of spending time with our residents on a daily basis, mingling and chatting with them and finding out whether there is anything I can do for them. I am lucky to have a great team who keeps our home sparkling clean and shares my sentiment that nothing is too much for our lovely residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wiltshire Heights Care Home to verify any information. View our terms and conditions. Wiltshire Heights Care Home has an Enhanced Service - more info.