
Thank you for looking after Mum so well.Susan H(Daughter of Resident/Service User)

The facilities are excellent and the decor is tasteful and calming.E M(Daughter of Resident/Service User)

We are very impressed with the care and compassion that all the staff show.Christina J(Niece of Resident/Service User)

Thank you for looking after Mum so well.Susan H(Daughter of Resident/Service User)

The facilities are excellent and the decor is tasteful and calming.E M(Daughter of Resident/Service User)

We are very impressed with the care and compassion that all the staff show.Christina J(Niece of Resident/Service User)

Wiltshire Heights is an exceptional 63-bed care home in Bradford-on-Avon with a highly-trained, compassionate team on hand 24 hours a day to provide exceptional residential, dementia, nursing and respite care. Those living at Wiltshire Heights benefit from a private bedroom with an en suite wetroom, a choice of lounges to relax in, a bespoke hair salon and a private dining room to celebrate those special family occasions. Wiltshire Heights also...
Care Provided by Wiltshire Heights Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 63 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The home provides person-centred dementia care, as well as respite stays for those seeking a short-term break or convalescence care following illness or surgery.
This assessment helps them to fully understand the level of care and support required by each individual and to ensure that they are able to meet those care needs.
For those requiring nursing care, you may be eligible for Funded Nursing Care (FNC). If awarded, this contribution will be deducted from your weekly fee.
Please call them to discuss availability and arrange a visit.
The price(s) shown are provided by the care home. Contact Wiltshire Heights Care Home for full pricing details and T&Cs.
Contact Wiltshire Heights Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Porthaven Care Homes
- Private Owned
Person in charge
- Charlie Osgood(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (63)
- Single Rooms with ensuite Wet Room (63)
Visiting
- Visitors are welcome at any time.
Parking
- Ample parking available on site.
Wiltshire Heights Care Home Reviews (196)
Wiltshire Heights Care Home has a Review Score of 9.9 (9.898) out of 10, based on 55 reviews in the last 2 years.
Over all time Wiltshire Heights Care Home has 196 reviews.
I can't praise Wiltshire Heights highly enough. The staff are very friendly, caring & professional. The whole building is clean, light & airy & very well run. My mother was reluctant to come but is very happy here & keeps saying how kind the staff are. Ten out of ten!
Thank you for taking a moment to leave us a review. It is great to hear your mother is happy living at Wiltshire Heights.
Wiltshire Heights was a perfect place for my mum. She received excellent attention from a loving and caring team of nurses and other staff. Her room was light and bright and had a beautiful outlook into the courtyard where mum could see birds and squirrels.
You made my mum's last few years as comfortable as possible, and we will be forever grateful for that.
I would not hesitate to recommend Wiltshire Heights to anyone looking for a long term care home for their loved one.
Thank you for taking a moment to leave us a review during this difficult time. It was an honour to care for your lovely mother, and we miss her dearly. Please know you are always welcome at Wiltshire Heights.
However, with regard to value for money, I feel that services such as hairdressing and chiropody should be included and a weekly physio visit.
Thank you for taking a moment to leave us a review at this difficult time. It was an honour to care for your mother, and she is dearly missed by our team. I will take your feedback about extra services into consideration going forward.
The facilities are like a hotel! Very comfortable, well equipped rooms and lovely, comfortable lounges around the building for time away from your bedroom, a private dining room so you can enjoy a meal with family, a hair salon etc. They also arrange and lay-on a vast array of activities including walks out for those that are able.
The food was also excellent, a great choice at meal times and tea, cake, refreshments available all the time!
Thank you for such a well-rounded and complimentary review. It is fantastic to hear you are impressed by all aspects of our home.
The house manager was very responsive from the time I enquired about the care home. My father is well looked after at the home and his care needs are being met. Whenever the family have a query about my father's care, we can always approach the care staff or the manager directly which is great. Keep up the good work!
Thank you for your kind feedback. We aim to ensure our team are always on hand should you require assistance, so I am glad to hear you have felt this is the case when enquiring about your father's care.
My sister and I viewed several care homes in the local area when looking for a care home for our father and Wiltshire Heights was far the best by a long way of the ones we visited. Everyone from the time you step into the home makes you feel welcome. The home is beautifully decorated, clean and warm, the food is excellent too with lots of activities going on to suit all the interests of the residents. Dad is extremely well cared for and the nursing staff are very kind, respectful and caring towards him. The team on Poppy Ward are always happy and cheerful and nothing is too much for them when you ask them for something on a visit. I am very pleased with the care my dad is receiving from Wiltshire Heights.
It is wonderful to hear you are happy with the care your dad is receiving as well as the facilities and activities our home has to offer.
My father was admitted to Wiltshire Heights 4 months ago and our experience has been excellent from the start. The home is beautifully decorated, spacious and light. Food is excellent, with a good choice for every meal. Staff are very supportive of the service user and family during the initial admission period which we found to be very emotional due to the huge change of circumstances that we were experiencing. The support is ongoing. The staff are kind, caring and friendly, treat my father with dignity and respect - he is very comfortable with all his team. The nurses are proactive in their care, and communication is excellent on all aspects of my father's care. Social needs are met by the activity ladies and the minibus team. Both teams are wonderful as they enable activities appropriate to my father's interests, having taken the time to get to know him and his interests. I can only praise and thank Wiltshire Heights for all that the staff do for us.
I am glad we were able to assist you throughout the admission process and that you continue to feel supported by our team. It is a pleasure to have your father with us and great to see him getting involved in activities and trips that pique his interest.
I cannot stress how much care was taken of my mother in the lead-up to admission to Wiltshire Heights Care Home and during her stay. Every member of staff tried their utmost to make my Mother comfortable and attend to her needs. The nursing staff in particular made sure the best care was available, organising a special mattress when needed, and being diligent in their care. My regret is that my mother should have come into the care home earlier so that she could have enjoyed the full facilities. She did enjoy the in-house hairdressing salon which made a big difference to her. The rooms are very nice and have a pleasant outlook onto well-maintained patios and gardens and the food choice is along the lines of an expensive hotel. Security is top-notch, there was always parking for visitors available on the adjacent road close by. I would recommend Wiltshire Heights with complete confidence of care.
Thank you for taking a moment to leave such kind feedback during this difficult time. It was an honour to care for your mother and provide her with the high-quality care she deserved. Please know that you are always welcome at Wiltshire Heights.
Mum (92) has now been in Wiltshire Heights for about a year after it became clear that Dad (95) was not able to care for her any longer as she had been in hospital and has mild dementia. From the day she moved in we felt a great sense of relief that she was now well cared for. As we are very local we pop in frequently and have got to know the staff, and I have to say that they are fantastic, her care has been brilliant even as she declines and needs more attention. The atmosphere is lovely, there is always someone to have a laugh with, and it really does feel like a "home". Last September when we were in need of a holiday, Dad came in for respite for 3 weeks and he enjoyed it, and I am sure that when he can no longer cope in his flat he will move to Wiltshire Heights as well.
It is great to hear your mum is happy at Wiltshire Heights and that you feel she receives high-quality care.
Making the decision to move Mum to a care home wasn't an easy one. As soon as I visited Wiltshire Heights I knew that it was going to be the right place. From the first phone contact to initial visits and moving in, my Mum and I were treated with kindness, care, respect and understanding. All the staff are welcoming, skilled, extremely professional and have gone above and beyond to accommodate and meet Mum's needs. Her room is very clean and homely and it is a huge benefit having access to the garden to watch the birds and squirrels. Attention to detail is meticulous with regard to health care and medication and Mum is always shown the utmost respect and treated with dignity. Mealtimes give the day structure and social interaction as well as delicious and varied food! The programme of activities is comprehensive and delivered in a stimulating way by a talented team. There are not enough superlatives to describe the experience my family is having at Wiltshire Heights!
Thank you for your superb review. We appreciate it is not an easy decision to move a loved one into a care home, so I am glad to hear our team were able to make this process as smooth as possible for you.
We had to organise respite care for my mum at very short notice after she had a fall. All the staff at Wiltshire Heights were very helpful and efficient. They arranged a place very quickly and took all the stress out of the situation. The care Mum received was excellent and with great dignity and compassion. I would definitely come back to Wiltshire Heights if required and highly recommend the home and their staff.
Thank you for your brilliant feedback. It is such a relief to hear we were able to support you and your mum during a difficult time. It was a pleasure to have your mum with us, and I hope you will both visit us again soon for coffee and a catch up!
We all need to be loved and cared for in our later years and this I have found. A lovely feeling of warmth, caring and fun in our everyday life, so our days are meaningful and have joy in them. A real sense of coming home and being part of a community and not isolated as we progress in years. Thanks all around.
Thank you for your heartfelt words. It is incredibly important to us here at Wiltshire Heights that our residents feel supported by every member of our team and retain their connections in the wider community as a way of avoiding isolation, so I am glad to hear you feel this works effectively.
On visiting my friend again I found the staff to be patient and attentive to those in their care.
Thank you for your fantastic feedback. It is always great to hear from our residents' friends.
Originally he was due to stay for 2 weeks but we extended his stay for an extra week to get him mobilized and back to feeling that he would be able to cope back at his retirement village. A routine of good care, excellent food at regular times and an adjustment to his medication worked wonders.
Thank you for taking a moment to leave us a review. It was a pleasure to support your father in his recovery.
Since my husband's move to Wiltshire Heights, I feel such a relief that he is now receiving excellent care in a comfortable and pleasant environment. I cannot speak highly enough of all the staff at all levels, but it must be hats off to the very kind and courteous care personnel for their respectful and compassionate interactions with my husband. I must also praise the kitchen staff for making meal times a delight, and for catering for the particular dietary requirements of my husband. Devastating as it is, I am content that he is in the best care environment.
Thank you for taking a moment to leave such a positive review. We understand it is never easy making the decision to move a loved one into a care home, but it is an honour to care for your fantastic husband, and I am glad to hear you are happy with the care he receives.
My mother who has Parkinson's and dementia has received a very top quality of care at this home on her final days with us. We cannot thank the staff enough for their kindness and love for our mother and the level of care has been very professional and so kind. I highly recommend this care home and can't thank everybody enough. The manager is fantastic, kind and very welcoming. A great job and top quality level of service. All residents met so far in this home are very happy and always smiling. All cleaning staff are an asset to the company, this place is 5 star. Thank you all so much for caring for my mum and looking after my dad!
Thank you for taking a moment to leave such positive feedback, especially during this difficult time. It was an honour to care for your lovely mother, and know that you are always welcome at Wiltshire Heights.
Can't thank the staff and everyone involved in the running and high levels of care for my wife. She has Parkinson's and dementia. This home prides itself in number one care for all residents. The manager is fantastic and would like to thank him and all staff for their love, respect and kindness. This home is well prepared and organised to accommodate and care for most needs on a very high level. The care for my wife on her final days has been fantastic and top quality, filled with love and compassion at such a difficult time. Thank you to all involved.
Thank you for taking a moment to leave us such a kind review, especially during this difficult time. It was an honour to care for your lovely wife, and know that you are always welcome here at Wiltshire Heights.
Mum was reluctant to move to a care home, but advancing dementia required it. Once she visited Wiltshire Heights she was won over by the impressive facilities and friendly staff and settled in well: living there from February 2019 to March 2024. Mum was safe, fed well and looked after there - and happier than I've ever seen her in my whole life! She soon made friends among the other residents, usually sharing a table together at mealtimes. She enjoyed walking the corridor for exercise, participating in group activities, and meeting other residents and staff (whom she often hugged - a reflection of the kindness they showed to her). I know Mum was well cared for there, and treated with love and respect. Wiltshire Heights is exceptionally well run, with a clear team spirit, and an ethos that all people matter. The result is happy staff, friendly, open and professional in their attitude and always ready to help. It's just what Mum needed and what I needed for her. Thank you so much!
Thank you for taking a moment to leave such a heartfelt review, especially during this difficult time. It was an honour to care for your wonderful mum, and it fills me with pride to hear that you were happy with the level of care and companionship she received. Know that you are always welcome at Wiltshire Heights.
It was lovely to see the care and love Mum received from your staff.
Three members of staff in particular were just lovely with special mention to another three members of staff who went that extra mile for Mum.
The cleaners would also pop in for a chat to see how Mum was doing, which shows the beautiful interaction all staff have with the residents.
The particular member of staff from the activities team has always been amazing.
The nurses were amazing with three members of staff having tough shifts at the weekend, trying to get through to the NHS.
Another staff member is an absolute asset to your team, sorting out a lot of issues during the week, always with a smile.
Another staff member was always ready to chat and explain things.
Another would often stop and make sure everything was going well and it was lovely to chat on a more personal level.
I do apologise if I have forgotten anyone.
Thank you for your kind words in recognition of all the staff, whatever their role. They truly appreciate such acknowledgement of their dedication and 'going the extra mile'. It is fabulous to hear that you and your mum valued and enjoyed the quality of care and support here at Wiltshire Heights, thank you.
Our uncle moved to Wiltshire Heights last month. We are very impressed with the care and compassion that all the staff show. They have good quality food and wine is available with meals. Nice mixture of residents who appear happy to be there because they can no longer manage at home. The staff are very welcoming and they have a nice garden/surroundings
Thank you so much for your kind review and we are so happy to hear your uncle is happy at Wiltshire heights. The team will be delighted to hear the wonderful feedback about the Home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 October 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (17) & Events (1)
- 27 Jul 2026
What a wonderful afternoon we had at Wiltshire Heights celebrating National Cheese and Wine Day! We were delighted to welcome Bath Soft Cheese, a local Bath soft cheese business, into...
- 14 Jul 2026
We are thrilled to announce that we have been named a Top 10 Medium Provider by later life care platform Lottie. Lottie's winners are selected based on a robust, data-driven...
- 26 Jun 2026
Porthavenbury's grand finale was a fantastic live performance in the garden, and what a day it was! We had a brilliant BBQ serving up delicious burgers and classic fish and...
- 07 Aug 2026Organiser: Wiltshire Heights Care Home
Awards / Recognitions (20)
- 14 Jul 2026Recipient: Porthaven Care Homes
- 30 Jan 2026Recipient: Porthaven Care Homes
- 01 Jan 2026Recipient: Porthaven Care Homes
Meet the Team (3)

Hello, my name is Charlie Osgood, and I am the Home Manager here at Wiltshire Heights.
I started my career in care in 1992, working nights as a carer in a nursing home. I loved the job, and it prompted me to undertake my nurse training in London and return to the same nursing home in 2000 in the position of home manager. I then managed this home for three years.
In the 20 years that followed, I have managed two other nursing homes, worked as a training and development manager and also been a regional manager for a small care provider consisting of five care homes.
I am passionate about care and the need to build positive relationships and work in partnership with our residents, their loved ones, our team, local professionals and advocates to achieve the best possible care and outcomes for individuals living in our home, and I am particularly excited about the opportunity to manage a home as impressive as Wiltshire Heights.

Hello, my name is Jas, and I am the Client Services Manager here at Wiltshire Heights.
I have experience working in various customer service roles, from group reservations and event management to regional sales management. I loved working in events and organising weddings, corporate conferences and seasonal parties. I have also worked for the NHS in various hospitals as a clinical coordinator.
I came into the care sector hoping to use my experience to support our residents in living a well-rounded life. I am able to use my experience in events to plan special occasions for everybody in our home to enjoy, so not only do our residents receive excellent care, but they also have a great time socially as part of the Wiltshire Heights community.
I feel incredibly lucky to be part of this fantastic home.

Hello, my name is Sally Bullock, and I am the Head Housekeeper here at Wiltshire Heights.
I originally joined Wiltshire Heights as a night carer and eventually became head housekeeper. I loved both roles, however, I feel housekeeping is where my talents really lie. Before this, I worked in a senior school, however after 25 years I decided I wanted to try something different.
As part of my role, I have the privilege of spending time with our residents on a daily basis, mingling and chatting with them and finding out whether there is anything I can do for them. I am lucky to have a great team who keeps our home sparkling clean and shares my sentiment that nothing is too much for our lovely residents.
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