Wiltshire Heights Care Home

Cottle Avenue, Off Berryfield Road, Bradford-on-Avon BA15 1FD
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9.9 170 Reviews
  • Wiltshire Heights Care Home, Bradford-on-Avon
Wiltshire Heights is an exceptional 63-bed care home in Bradford-on-Avon with a highly-trained, compassionate team on hand 24 hours a day to provide exceptional residential, dementia, nursing and respite care. Those living at Wiltshire Heights benefit from a private bedroom with an en suite wetroom, a choice of lounges to relax in, a bespoke hair salon and a private dining room to celebrate those special family occasions. Wiltshire Heights also has a secure landscaped garden and two south-facing terraces for their residents to enjoy.

The home’s activities and wellbeing team ensure every resident has the opportunity to take part in stimulating, inclusive activities tailored to all needs and interests. Guest speakers, day trips and entertainers also feature frequently on the activities and wellbeing programme.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Those care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Charlie Osgood (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Following pre-admission assessment
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (63)
  • Single Rooms with Ensuite Wet Room (63)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking available on site.

Wiltshire Heights Care Home Reviews (170)

9.9

Wiltshire Heights Care Home has a Review Score of 9.9 (9.880) out of 10, based on 36 reviews in the last 2 years.
Over all time Wiltshire Heights Care Home has 170 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Wiltshire Heights Care Home
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Total of 170, showing 21-40
Review from Pete D (Son of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum (92) has now been in Wiltshire Heights for about a year after it became clear that Dad (95) was not able to care for her any longer as she had been in hospital and has mild dementia. From the day she moved in we felt a great sense of relief that she was now well cared for. As we are very local we
pop in frequently and have got to know the staff, and I have to say that they are fantastic, her care has been brilliant even as she declines and needs more attention. The atmosphere is lovely, there is always someone to have a laugh with, and it really does feel like a "home". Last September when we were in need of a holiday, Dad came in for respite for 3 weeks and he enjoyed it, and I am sure that when he can no longer cope in his flat he will move to Wiltshire Heights as well.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

It is great to hear your mum is happy at Wiltshire Heights and that you feel she receives high-quality care.

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Review from Carolyn M (Daughter of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Making the decision to move Mum to a care home wasn't an easy one. As soon as I visited Wiltshire Heights I knew that it was going to be the right place. From the first phone contact to initial visits and moving in, my Mum and I were treated with kindness, care, respect and understanding. All the staff
are welcoming, skilled, extremely professional and have gone above and beyond to accommodate and meet Mum's needs. Her room is very clean and homely and it is a huge benefit having access to the garden to watch the birds and squirrels. Attention to detail is meticulous with regard to health care and medication and Mum is always shown the utmost respect and treated with dignity. Mealtimes give the day structure and social interaction as well as delicious and varied food! The programme of activities is comprehensive and delivered in a stimulating way by a talented team. There are not enough superlatives to describe the experience my family is having at Wiltshire Heights!
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for your superb review. We appreciate it is not an easy decision to move a loved one into a care home, so I am glad to hear our team were able to make this process as smooth as possible for you.

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Review from Rosette V (Daughter of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I moved my parents into Wiltshire Heights in Bradford-on-Avon last August. They had been living with me but they were struggling with stairs and using the shower room. It was my father who suggested moving into a care home. We saw a number of homes but Wiltshire Heights was by far the best. The team
was so supportive and accommodating at the viewings that it showed the home was the right fit for my dear parents. Mum and Dad fell in love with the house and were happy to move in. Wiltshire Heights is like a home and not a facility, all the staff from management to the housekeeping team are friendly and respectful of the needs of my parents. There are also a lot of varied activities which they join in with and a lot of trips and I feel confidence and assured that my dear parents are being looked after by a professional and supportive team.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for taking a moment to leave such a heart-warming review. It is always our aim to ensure our home feels like just that, a home, so I am overjoyed to hear your parents feel happy and settled with us.

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Review from Paul M (Son of Resident) published on 25 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had to organise respite care for my mum at very short notice after she had a fall. All the staff at Wiltshire Heights were very helpful and efficient. They arranged a place very quickly and took all the stress out of the situation. The care Mum received was excellent and with great dignity and compassion.
I would definitely come back to Wiltshire Heights if required and highly recommend the home and their staff.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for your brilliant feedback. It is such a relief to hear we were able to support you and your mum during a difficult time. It was a pleasure to have your mum with us, and I hope you will both visit us again soon for coffee and a catch up!

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Review from J H (Resident) published on 24 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We all need to be loved and cared for in our later years and this I have found. A lovely feeling of warmth, caring and fun in our everyday life, so our days are meaningful and have joy in them. A real sense of coming home and being part of a community and not isolated as we progress in years. Thanks
all around.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for your heartfelt words. It is incredibly important to us here at Wiltshire Heights that our residents feel supported by every member of our team and retain their connections in the wider community as a way of avoiding isolation, so I am glad to hear you feel this works effectively.

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Review from A G (Friend of Resident) published on 17 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On visiting my friend again I found the staff to be patient and attentive to those in their care.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for your fantastic feedback. It is always great to hear from our residents' friends.

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Review from Lynne C (Daughter of Resident) published on 11 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father stayed here for a few weeks respite care after breaking his leg and coming out of hospital. The care we received was wonderful and he was given nursing care as well as companionship.
Originally he was due to stay for 2 weeks but we extended his stay for an extra week to get him mobilized
and back to feeling that he would be able to cope back at his retirement village. A routine of good care, excellent food at regular times and an adjustment to his medication worked wonders.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for taking a moment to leave us a review. It was a pleasure to support your father in his recovery.

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Review from K W (Relative of Resident) published on 10 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wiltshire Heights is a godsend. A wonderful home where my aunt has been welcomed and cared for appropriately and with great kindness. The room is spacious and clean. The food is varied, delicious and plentiful. After a slightly wobbly start, my aunt is now pleased to call it home.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

It fills me with pride to hear that your aunt has settled well into life at Wiltshire Heights and you are happy with the care she receives. Thank you for your feedback.

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Review from E O (Wife of Resident) published on 3 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my husband's move to Wiltshire Heights, I feel such a relief that he is now receiving excellent care in a comfortable and pleasant environment. I cannot speak highly enough of all the staff at all levels, but it must be hats off to the very kind and courteous care personnel for their respectful
and compassionate interactions with my husband. I must also praise the kitchen staff for making meal times a delight, and for catering for the particular dietary requirements of my husband. Devastating as it is, I am content that he is in the best care environment.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for taking a moment to leave such a positive review. We understand it is never easy making the decision to move a loved one into a care home, but it is an honour to care for your fantastic husband, and I am glad to hear you are happy with the care he receives.

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Review from Shaun S (Son of Resident) published on 1 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother who has Parkinson's and dementia has received a very top quality of care at this home on her final days with us. We cannot thank the staff enough for their kindness and love for our mother and the level of care has been very professional and so kind. I highly recommend this care home and can't
thank everybody enough. The manager is fantastic, kind and very welcoming. A great job and top quality level of service. All residents met so far in this home are very happy and always smiling. All cleaning staff are an asset to the company, this place is 5 star. Thank you all so much for caring for my mum and looking after my dad!
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for taking a moment to leave such positive feedback, especially during this difficult time. It was an honour to care for your lovely mother, and know that you are always welcome at Wiltshire Heights.

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Review from Malcolm S (Husband of Resident) published on 27 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can't thank the staff and everyone involved in the running and high levels of care for my wife. She has Parkinson's and dementia. This home prides itself in number one care for all residents. The manager is fantastic and would like to thank him and all staff for their love, respect and kindness. This
home is well prepared and organised to accommodate and care for most needs on a very high level. The care for my wife on her final days has been fantastic and top quality, filled with love and compassion at such a difficult time. Thank you to all involved.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for taking a moment to leave us such a kind review, especially during this difficult time. It was an honour to care for your lovely wife, and know that you are always welcome here at Wiltshire Heights.

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Review from Richard H (Son of Resident) published on 14 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was reluctant to move to a care home, but advancing dementia required it. Once she visited Wiltshire Heights she was won over by the impressive facilities and friendly staff and settled in well: living there from February 2019 to March 2024. Mum was safe, fed well and looked after there - and happier
than I've ever seen her in my whole life! She soon made friends among the other residents, usually sharing a table together at mealtimes. She enjoyed walking the corridor for exercise, participating in group activities, and meeting other residents and staff (whom she often hugged - a reflection of the kindness they showed to her). I know Mum was well cared for there, and treated with love and respect. Wiltshire Heights is exceptionally well run, with a clear team spirit, and an ethos that all people matter. The result is happy staff, friendly, open and professional in their attitude and always ready to help. It's just what Mum needed and what I needed for her. Thank you so much!
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for taking a moment to leave such a heartfelt review, especially during this difficult time. It was an honour to care for your wonderful mum, and it fills me with pride to hear that you were happy with the level of care and companionship she received. Know that you are always welcome at Wiltshire Heights.

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Review from Fiona L (Daughter of Resident) published on 7 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been meaning to write to thank you all for the care you are giving my mum on Willow Ward at Wiltshire Heights, Bradford-On-Avon.
It was lovely to see the care and love Mum received from your staff.
Three members of staff in particular were just lovely with special mention to another three members
of staff who went that extra mile for Mum.
The cleaners would also pop in for a chat to see how Mum was doing, which shows the beautiful interaction all staff have with the residents.
The particular member of staff from the activities team has always been amazing.
The nurses were amazing with three members of staff having tough shifts at the weekend, trying to get through to the NHS.
Another staff member is an absolute asset to your team, sorting out a lot of issues during the week, always with a smile.
Another staff member was always ready to chat and explain things.
Another would often stop and make sure everything was going well and it was lovely to chat on a more personal level.
I do apologise if I have forgotten anyone.
Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for your kind words in recognition of all the staff, whatever their role. They truly appreciate such acknowledgement of their dedication and 'going the extra mile'. It is fabulous to hear that you and your mum valued and enjoyed the quality of care and support here at Wiltshire Heights, thank you.

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Review from Christina J (Niece of Resident) published on 7 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our uncle moved to Wiltshire Heights last month. We are very impressed with the care and compassion that all the staff show. They have good quality food and wine is available with meals. Nice mixture of residents who appear happy to be there because they can no longer manage at home. The staff are very
welcoming and they have a nice garden/surroundings
Reply from Rosanne Wheatley, Home Manager at Wiltshire Heights Care Home

Thank you so much for your kind review and we are so happy to hear your uncle is happy at Wiltshire heights. The team will be delighted to hear the wonderful feedback about the Home.

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Review from Kirsty W (Daughter of Resident) published on 1 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father came to Wiltshire Heights after a long stay in hospital after a fall. He was cared for by the team on Poppy floor initially and then he moved to the ground floor for some respite care. All the staff were fantastic - they worked hard to help him build back his physical strength and mobility,
and his overall confidence - and they were all so kind and attentive. My father returned to independent living at home after a 5 week stay at Wiltshire Heights and is continuing to improve. A big thank you to all the staff at Wiltshire Heights who go to know him, and who helped him return to his home.
Reply from Sue, Regional Director at Wiltshire Heights Care Home

Thank you so much for taking the time to leave a review of your fathers experience at Wiltshire Heights. We are delighted that he enjoyed his stay with us and was able to return to independent living and continues to improve.

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Review from Emma l (Daughter of Resident) published on 13 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad adjusted quickly to being looked after. Over the year he has formed very positive relationships with staff and enjoyed the stimulation offered by the activities team. While mentally very bright and inquiring with many interests he had physical needs. He feels safe and well looked after and his general
state of health is improved through excellent nutrition and regular exercise as well as the kindness of the care staff. He has recently been able to move from extra care to residential as a result of these changes. We as a family have been very pleased by how his needs are met. He has a more positive state of mind and we have returned to enjoying him as his children rather than carers which has benefitted us all. There will always be adjustments to be made and occasional questions to ask when such a change is made but we thank the Wiltshire Heights staff for always being approachable and receptive. A very positive experience for us all, thank you.
Reply from Rosanne Wheatley, Home Manager at Wiltshire Heights Care Home

Thank you for your kind feedback and we are so glad that dad's time with the home has been a successful journey for his mental and physical wellbeing. The team always love to get feedback and work on this so we appreciate your communication with the home to ensure we are providing the best care for dad.

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Review from Elizabeth B (Wife of Resident) published on 1 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband first came to Wiltshire Heights Care Home for respite care but after 1 week the family realised that it would be the right place for him to live permanently. He is so well looked after by the wonderfully kind and thoughtful staff that the family can relax knowing that he is in a safe place.
Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you so much for writing a review of Wiltshire Heights. We are delighted that your husband came to stay with us and that the stay has been so positive. It is fantastic that you can relax knowing that he is being looked after and is safe. It is a privilege to be able to look after people's families so is always wonderful to receive feedback like this.

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Review from V D (Resident) published on 21 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Activities and outings are often cancelled.
Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

Thank you for taking your time to share your feedback. We appreciate your honesty and want to assure you we take all feedback seriously as we continuously strive to improve our services. We would like to invite you to discuss your concerns further with our management team so that we can hopefully better understand the specifics and work towards finding suitable solutions. One of our team will be in touch.

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Review from M M (Resident) published on 19 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience has been satisfactory.
Reply from Rosanne Wheatley, Home Manager at Wiltshire Heights Care Home

Thank you for the review and we are really glad your friend enjoyed there respite stay and we hope to see you both again in the future.

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Review from Jane J (Regular Volunteer) published on 13 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I always look forward to my weekly visit to Wiltshire Heights for a Scrabble session. The games themselves are competitive but fun and the opportunity to chat together with a cup of tea and slice of cake are so enjoyable.
The gardens at this time of year are particularly colourful and I regularly see
residents either enjoying a gentle stroll or just relaxing in this lovely outdoor space.
May and the Kings Coronation. This meant party time, expertly planned by the activities team, red, blue and white decorations were in abundance, photos taken, crowns for all, a delicious afternoon tea, live music to singalong to and so many smiling faces, what a happy afternoon!
Reply from Sharon Adams, Home Manager at Wiltshire Heights Care Home

I am delighted that you look forward to your weekly visit. We certainly do enjoy socialising and our parties are always a favourite part of our annual calendar. We look forward to welcoming you to many more of our events. Feel free to pop in for an update on your next visit of our upcoming events.

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Current Review Score: 9.9 (9.880)

Overview of Review Score

The Review Score of 9.9 (9.880) out of 10 for Wiltshire Heights Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.880 for Wiltshire Heights Care Home is calculated as follows: ( (371 Excellents x 5) + (44 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 418 Ratings = 4.88
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Wiltshire Heights Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Oct 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (17)

Meet the Team (3)

Charlie

Charlie Osgood

Job Title: Home Manager Joined: 2023

Hello, my name is Charlie Osgood, and I am the Home Manager here at Wiltshire Heights.


I started my career in care in 1992, working nights as a carer in a nursing home. I loved the job, and it prompted me to undertake my nurse training in London and return to the same nursing home in 2000 in the position of home manager. I then managed this home for three years.


In the 20 years that followed, I have managed two other nursing homes, worked as a training and development manager and also been a regional manager for a small care provider consisting of five care homes.


I am passionate about care and the need to build positive relationships and work in partnership with our residents, their loved ones, our team, local professionals and advocates to achieve the best possible care and outcomes for individuals living in our home, and I am particularly excited about the opportunity to manage a home as impressive as Wiltshire Heights.

Jaspreet

Jaspreet Price

Job Title: Client Services Manager Joined: 2020

Hello, my name is Jas, and I am the Client Services Manager here at Wiltshire Heights.


I have experience working in various customer service roles, from group reservations and event management to regional sales management. I loved working in events and organising weddings, corporate conferences and seasonal parties. I have also worked for the NHS in various hospitals as a clinical coordinator.


I came into the care sector hoping to use my experience to support our residents in living a well-rounded life. I am able to use my experience in events to plan special occasions for everybody in our home to enjoy, so not only do our residents receive excellent care, but they also have a great time socially as part of the Wiltshire Heights community.


I feel incredibly lucky to be part of this fantastic home.

Sally

Sally Bullock

Job Title: Head Housekeeper Joined: 2018

Hello, my name is Sally Bullock, and I am the Head Housekeeper here at Wiltshire Heights.


I originally joined Wiltshire Heights as a night carer and eventually became head housekeeper. I loved both roles, however, I feel housekeeping is where my talents really lie. Before this, I worked in a senior school, however after 25 years I decided I wanted to try something different.


As part of my role, I have the privilege of spending time with our residents on a daily basis, mingling and chatting with them and finding out whether there is anything I can do for them. I am lucky to have a great team who keeps our home sparkling clean and shares my sentiment that nothing is too much for our lovely residents.

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