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Wiltshire Heights Care Home

Cottle Avenue, Off Berryfield Road, Bradford-on-Avon, Wiltshire BA15 1FD
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Thank you for looking after Mum so well.Susan H(Daughter of Resident/Service User)
Wiltshire Heights Care Home, Bradford-on-Avon
The facilities are excellent and the decor is tasteful and calming.E M(Daughter of Resident/Service User)
Wiltshire Heights Care Home, Bradford-on-Avon
We are very impressed with the care and compassion that all the staff show.Christina J(Niece of Resident/Service User)
Wiltshire Heights Care Home, Bradford-on-Avon

Wiltshire Heights is an exceptional 63-bed care home in Bradford-on-Avon with a highly-trained, compassionate team on hand 24 hours a day to provide exceptional residential, dementia, nursing and respite care. Those living at Wiltshire Heights benefit from a private bedroom with an en suite wetroom, a choice of lounges to relax in, a bespoke hair salon and a private dining room to celebrate those special family occasions. Wiltshire Heights also...  

Care Provided by Wiltshire Heights Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,700N/A
Nursing CareFrom £1,955N/A

The home provides person-centred dementia care, as well as respite stays for those seeking a short-term break or convalescence care following illness or surgery.

Their Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.

This assessment helps them to fully understand the level of care and support required by each individual and to ensure that they are able to meet those care needs.

For those requiring nursing care, you may be eligible for Funded Nursing Care (FNC). If awarded, this contribution will be deducted from your weekly fee.

Please call them to discuss availability and arrange a visit.

Contact Wiltshire Heights Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Charlie Osgood(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (63)
  • Single Rooms with ensuite Wet Room (63)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking available on site.

Wiltshire Heights Care Home Reviews (196)

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9.9

Wiltshire Heights Care Home has a Review Score of 9.9 (9.898) out of 10, based on 55 reviews in the last 2 years. Over all time Wiltshire Heights Care Home has 196 reviews.

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Showing 196 reviews matching selected criteria
Review from Rachel T (Friend of Resident) published on 10 November 2025 Submitted via Postal Card
Overall Experience

I have been visiting Wiltshire Heights for a year now. I always find the staff super helpful, friendly and acknowledgeable from reception to cleaners. The couple I visit here are very well cared for as it seems are all the residents. There are lots of communal areas, including gardens that encourage a community atmosphere. Coffee, tea cakes also add to the welcoming ambience.

Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

It is great to hear you find visiting us here at Wiltshire Heights to be a positive experience and are confident in the care your friends receive.

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Review from Caroline D (Daughter of Resident) published on 5 November 2025 Submitted via Website
Overall Experience

Mum has been staying at Wiltshire Heights since the end of July and initially she was very unhappy to leave her home. Sadly we lost Dad at the same time so she had a lot of difficult changes all at once. It has taken a little while, but she is now much more settled and happy in her new environment and constantly says how lovely the staff are.

Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for taking a moment to leave us a review. It is reassuring to hear that, despite the sad circumstances and challenging start, your Mum has adapted to life at Wiltshire Heights and is now happy living with us.

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Review from Catherine L (Daughter of Resident) published on 27 October 2025 Submitted via Website
Overall Experience

My parents have been at Wiltshire Heights since the beginning of the year. They have really benefited from the consistent care provided. The rooms, particularly the communal ones are light, airy and beautifully decorated, with a lovely outlook onto the gardens which have an Italian feel to them. The garden is easily accessible from the residents rooms; my parents have loved sitting out there this summer. They have just celebrated a big wedding anniversary and were absolutely delighted by the party Wiltshire Heights put on for them. It was very special to share this celebration with some of our family, recent neighbor's and one or two very old family friends with what feel like our new friends at Wiltshire Heights. Thank you.

Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you so much for sharing your thoughtful review of Wiltshire Heights. We are truly delighted to hear that your parents have settled in comfortably with us. It was a privilege to be a part of their special day and to support them in celebrating such an important milestone.

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Review from Maggie K (Sister of Resident) published on 16 October 2025 Submitted via Website
Overall Experience

My brother moved into Wiltshire Heights about 6 months ago, as he was no longer able to care for himself. We were impressed by the care and attention provided by all the staff to make him feel welcome and settled. Indeed, the same warm support provided by the whole team at Wiltshire Heights has been in evidence over the subsequent months. The organisation of day trips out and the occasional garden parties has been beneficial in ensuring that his life is not spent entirely within the four walls of his room. My husband, sister, and I are all delighted and relieved that we have made the right decision!

Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for leaving a kind review of Wiltshire Heights. We are so pleased to hear that you are happy with the care that your brother receives from us. Thank you for entrusting us with the care of your loved one.

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Review from H G (Wife of Resident) published on 10 October 2025 Submitted via Postal Card
Overall Experience

Recommend for respite. Regular use. Care staff are amazing. Homely. Treated like family. Caring to us both.

Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for taking the time to leave a kind review of Wiltshire Heights. You are always welcome at our home.

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Review from M B (Son of Resident) published on 30 September 2025 Submitted via Postal Card
Overall Experience

Very good care given to my dad. All the staff I have met are friendly and good at their jobs, and the home is very clean.

Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for taking the time to leave a kind review of Wiltshire Heights. It is an honour to care for your dad.

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Review from Katherine W (Goddaughter of Resident) published on 25 September 2025 Submitted via Website
Overall Experience

Great care offered and received by my Godmother. The rooms are large and well equipped. The food is excellent and served to residents in a lovely dining room with napkins and white table cloths and proper cutlery and glasses on the tables. This means the experience is more like a hotel than a Care Home and that is a very positive thing. Delighted by all that is offered at Wiltshire Heights. Thanks you.

Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for taking the time to leave a kind review of Wiltshire Heights. We are so pleased to hear that you are happy with the care that your Godmother receives here at Wiltshire Heights

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Review from Emily S (Great-Niece of Resident) published on 24 September 2025 Submitted via Website
Overall Experience

My Great Auntie stayed at Wiltshire Heights in May 2025 for respite. While at the facility, the staff delivered exceptional care, were extremely dignified towards my Auntie and ensured that she was settled in her new, unfamiliar surroundings. She had unlimited tea and snacks, fantastic cooked 3-course meals, freshly baked cakes and muffins. A lovely private room with ensuite and cleaning washing daily, When it came time for her to leave and go home she didn't want to go, now she visits weekly and is welcomed with open arms by all staff, I would like to mention one lady for her exceptional effort in getting everything sorted in such a quick manner as this respite stay was very last minute, would highly recommend Wiltshire Heights Bradford on Avon.

Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you very much for taking the time to leave such a wonderful review. It was a pleasure caring for your aunty, and it warms our hearts to know that she visits us every week. Your aunty is always welcome here at Wiltshire Heights.

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Review from M C (Son of Resident) published on 24 September 2025 Submitted via Website
Overall Experience
All the staff looking after my stepfather are amazing, always helpful, and nothing is too much. They always have a smile on their faces and make all the residents feel at home.

The decor is lovely and well-maintained, giving a nice, cosy home feeling.

Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for taking the time to leave a kind review of Wiltshire Heights. It is an honour to care for your father, and we are pleased to hear you are happy with the care your father is receiving with us.

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Review from Vicky W (Daughter of Resident) published on 19 September 2025 Submitted via Website
Overall Experience

Wiltshire Heights is such a lovely care home with the friendliest staff. Their warmth and kindness not only to Mum, but to the rest of the family makes it such a pleasure when we visit. Nothing is too much trouble. There are great facilities, activities and outings available, and always plenty of tea and cake on offer! Mum is so lucky being looked after in such a lovely home.

Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for leaving a kind review. It is a pleasure taking care of your mum, and you are always welcome here at Wiltshire Heights.

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Review from James V (Son-in-law of Resident) published on 19 September 2025 Submitted via Website
Overall Experience

Since my in-laws moved into Wiltshire heights, I have found that they are being looked after extremely well. Their minds are kept active by the numerous activities available to them. They also take advantage of the trips out in the minibus. The staff are caring for them very well, and are always helpful to not only my in-laws but to my wife and I as well. The food always looks delicious and the cakes and biscuits are always at hand. Very happy with the care my in-laws are receiving.

Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for taking the time to leave a kind review of Wiltshire Heights. It is an honour to care for your in-laws, and we are so pleased to hear that you are satisfied with the care that your loved ones are receiving.

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Review from M H (Son of Resident) published on 18 September 2025 Submitted via Postal Card
Overall Experience

The management at Wiltshire Heights went to great lengths to make it possible for my mum to become a resident at a distressing time in her life.The staff welcomed her warmly and continued to help her to settled into a new home with dignity and respect. The whole team have made it easy for the family too.

Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for taking the time to leave such a kind review. We understand that finding care for a loved one can be very difficult and we are truly honoured to support your mum. It brings us comfort to know that she felt welcomed and cared for by our staff.

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Review from C J (Son of Resident) published on 18 September 2025 Submitted via Postal Card
Overall Experience

Bringing mum into the home has been an emotional process for the family. All the care given to mum during this period has been exemplary. We would like to thank all the staff who made this process so easy.

Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for taking the time to leave such a thoughtful review. We understand that it can be challenging to trust someone with the care of your loved one, which is why we truly appreciate your confidence in us. It is an honour to care for your mum.

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Review from Mark A (Resident / Service User) published on 3 September 2025 Submitted via Postal Card
Overall Experience

All the staff are kind, friendly, very professional. If it is an emotional moment they are great at being there with comfort. As a patient I feel in safe hands twenty four hours a day. Everywhere is always clean and the catering is very good. Any problems and the managers listen and make the problem go away, could not ask for more. Staff have an excellent sense of humour, so plenty of laughter, which I really enjoy. If anything breaks maintenance sorts it out ASAP. The laundry is always returned ironed like new. If is a good place to be needing help and care if you no longer manage alone.

Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for your glowing review! It is always incredibly motivating to hear feedback from our residents - I will be sure to share this with the rest of the team.

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Review from J H (Daughter of Resident) published on 3 September 2025 Submitted via Website
Overall Experience

My mum didn't want to move to a care home, but it is a great comfort to know she is being so well looked after. She speaks very highly of the carers and other staff, has made friends and settled into a lovely community. The supportive and positive environment has led to her regaining the confidence to resume one of her beloved hobbies, after giving up for a number of years.

Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for your review. It is great to hear your mum has settled into life at our home and is enjoying her beloved hobby again. We always strive to support our residents in regaining their confidence and doing what they enjoy.

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Review from Angela W (Daughter of Resident) published on 2 July 2025 Submitted via Website
Overall Experience
My Dad was a resident for three weeks at the end of May following a knee replacement operation.

The staff went out of their way to make sure Dad was comfortable. I was able to visit as often as I liked and was always welcomed by lots of friendly faces. I felt very reassured that Dad was somewhere safe where his needs were being met. I couldn't be more grateful!

Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

It was our pleasure to assist with your dad's recovery. Do visit us again soon for coffee and a catch up.

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Review from Simon M (Son of Resident) published on 2 July 2025 Submitted via Website
Overall Experience
Mum arrived at Wiltshire Heights Care Home on June 6th, 2025. She sadly died on 17th June, 2025 but could not have had a better place to spend her last days. Although her death was quicker than we all imagined - the care and welcome she received was first class. Everyone we and she came into contact with was so kind, sympathetic and charming. Her carer was especially wonderful. Thanks to all the staff - it was a shorter stay than we all expected but Mum was comfortable and happy there. She just decided to move on to join Dad!

Thank you for looking after her so well.

Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for taking a moment to leave us a review during this difficult time. Although your mum's time with us was short, we cherished every moment getting to know her, and it was an honour to care for her during her final days. Please know you are always welcome at Wiltshire Heights.

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Review from Shona S (Niece of Resident) published on 23 May 2025 Submitted via Website
Overall Experience
I would like to express my thanks for the kindness given by all the team at Wiltshire Heights to my aunt and our family.
From the outset they were responsive, sympathetic and understanding of her needs. Their communication with me, my sister and especially my aunt in hospital was so respectful and kind.
The team were wonderful in the lead up to her move and we were really impressed with the welcome, care and attention they gave us and my aunt for her breif stay in the nursing accommodation.
They were efficient, the atmosphere was warm and friendly and they had great activities available including the VE day celebration.
I would highly recommend it especially for the care and compassion of the team.

I say all this as a GP who has worked with many Care and Nursing Homes in Sussex, as well as as a relative of my aunt who received care recently, and my great aunt who lived at Wiltshire Heights a few years ago.

Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

It fills me with pride to hear such a glowing review from somebody who works in the care sector themselves. It was a pleasure to assist your family.

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Review from Nicky R (Daughter of Resident) published on 23 May 2025 Submitted via Website
Overall Experience

I was really impressed by the team on Poppy floor and the home in general felt bright and positive. I felt all the staff members were always happy to help and always smiled at us and made eye contact. I thought two members of staff in particular ran the floor very well and that the senior team were also readily available to answer any questions we had. The food was brilliant and the gardens and recreation spaces really nice. The kitchen dining area felt like a home away from home - but with much more cake!

Mum found being away from home for a short period of respite care very challenging but the team did all they could to make her feel at ease. The activities coordinator took the time to chat with my Mum and made an effort to find her when the Alpacas visited and the therapy dog came in. There was also a social atmosphere in the dining room amongst several of the other guests which was nice.

I would definitely recommend Wiltshire Heights to other families considering respite or long-term care.

Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for your fabulous feedback. It was a pleasure to have your mum with us, and I am glad to hear our team were able to ease her nerves. Please do visit us soon for cake and a catch up!

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Review from A H (Daughter of Resident) published on 6 May 2025 Submitted via Website
Overall Experience

I so grateful to the staff who looked after my mum during a respite on the poppy floor I was particularly touched by the kind way they spoke to mum, especially saying to 'don't say sorry! It's ok' when mum needed help with the loo. They treated mum with real dignity but were still encouraging. I thought the floor was really airy and fresh compared with other places I have been for respite. The food was also delicious - and I was pleased to be offered a meal with I visited at lunch time.

Reply from Charlie Osgood, Home Manager at Wiltshire Heights Care Home

Thank you for your kind words. It was a pleasure to care for your lovely mum, and I am glad to hear you felt she was in safe hands.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 October 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (17) & Events (1)

News
  • 27 Jul 2026

    What a wonderful afternoon we had at Wiltshire Heights celebrating National Cheese and Wine Day! We were delighted to welcome Bath Soft Cheese, a local Bath soft cheese business, into...

  • 14 Jul 2026

    We are thrilled to announce that we have been named a Top 10 Medium Provider by later life care platform Lottie. Lottie's winners are selected based on a robust, data-driven...

  • 26 Jun 2026

    Porthavenbury's grand finale was a fantastic live performance in the garden, and what a day it was! We had a brilliant BBQ serving up delicious burgers and classic fish and...

Upcoming Events

Awards / Recognitions (20)

Meet the Team (3)

Charlie Osgood
Charlie OsgoodJob Title:Home ManagerJoined: 2023

Hello, my name is Charlie Osgood, and I am the Home Manager here at Wiltshire Heights.

I started my career in care in 1992, working nights as a carer in a nursing home. I loved the job, and it prompted me to undertake my nurse training in London and return to the same nursing home in 2000 in the position of home manager. I then managed this home for three years.

In the 20 years that followed, I have managed two other nursing homes, worked as a training and development manager and also been a regional manager for a small care provider consisting of five care homes.

I am passionate about care and the need to build positive relationships and work in partnership with our residents, their loved ones, our team, local professionals and advocates to achieve the best possible care and outcomes for individuals living in our home, and I am particularly excited about the opportunity to manage a home as impressive as Wiltshire Heights.

Jaspreet Price
Jaspreet PriceJob Title:Client Services ManagerJoined: 2020

Hello, my name is Jas, and I am the Client Services Manager here at Wiltshire Heights.

I have experience working in various customer service roles, from group reservations and event management to regional sales management. I loved working in events and organising weddings, corporate conferences and seasonal parties. I have also worked for the NHS in various hospitals as a clinical coordinator.

I came into the care sector hoping to use my experience to support our residents in living a well-rounded life. I am able to use my experience in events to plan special occasions for everybody in our home to enjoy, so not only do our residents receive excellent care, but they also have a great time socially as part of the Wiltshire Heights community.

I feel incredibly lucky to be part of this fantastic home.

Sally Bullock
Sally BullockJob Title:Head HousekeeperJoined: 2018

Hello, my name is Sally Bullock, and I am the Head Housekeeper here at Wiltshire Heights.

I originally joined Wiltshire Heights as a night carer and eventually became head housekeeper. I loved both roles, however, I feel housekeeping is where my talents really lie. Before this, I worked in a senior school, however after 25 years I decided I wanted to try something different.

As part of my role, I have the privilege of spending time with our residents on a daily basis, mingling and chatting with them and finding out whether there is anything I can do for them. I am lucky to have a great team who keeps our home sparkling clean and shares my sentiment that nothing is too much for our lovely residents.

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