Cotswolds Rise Care Home

Upper Mill, Purton, Swindon SN5 4FL
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9.9 26 Reviews
  • Cotswolds Rise Care Home, Swindon
Cotswolds Rise Care Home is the latest addition to Hartford Care's portfolio of high-quality residential homes. Ideally located in a residential area of Swindon, it offers convenient access to a range of amenities including shops, cinema and a library.

At Cotswolds Rise, they provide comprehensive care services, including residential care, dementia care, respite breaks and day care. Their dedicated team is committed to fostering a warm family-like atmosphere, where residents' overall wellbeing is at the heart of everything they do. They ensure that, alongside exceptional care, residents enjoy a fulfilling and high-quality life.

As with all Hartford Care homes, Cotswolds Rise offers a rich programme of activities tailored to varying levels of participation, along with regular entertainment and outings beyond the home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1600
  • RESPITE Self-Funded Residential Dementia Care: from £1600

Special offer - for limited time only.
Receive up to £500 off per week for your first 8 weeks when you move in as a permanent resident. T&C's apply. Subject to Availability.

These prices are only a guideline, please contact Cotswolds Rise Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Gemma Brown (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Cotswolds Rise Care Home Reviews (26)

9.9

Cotswolds Rise Care Home has a Review Score of 9.9 (9.860) out of 10, based on 26 reviews in the last 2 years.
Over all time Cotswolds Rise Care Home has 26 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Cotswolds Rise Care Home
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Total of 26, showing 1-20
Review from L M (Daughter-in-law of Resident) published on 11 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law had a 2 week respite stay after her care home closed suddenly.
Cotswolds Rise supported the transfer of residents and professionals to this new home with grace and compassion.
Mother-in-law enjoyed her stay and felt she was a favorite with staff before moving back in county.
Thank
you for bantering with her and making her feel special.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Cotswolds Rise Care Home

Thank you for taking the time to write this review. It is wonderful to hear how much your mother in law enjoyed her stay at Cotswolds Rise and that the team made her, and you as a family, feel very welcome and made the transition easier. We hope she is settling well in her new home. We will pass on your kind words to the team at Cotswolds Rise.

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Review from S O (Granddaughter of Resident) published on 29 May 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
This care home is lovely for mobile, articulate residents. There are plenty of activities, trips, entertainment, good food, and friendly staff.
However, it's not suitable for those needing higher levels of care. My grandmother, who had mobility and communication difficulties, suffered multiple falls
due to poor lifting techniques. Staff didn't help her eat, leaving her malnourished, dehydrated, and with untreated bed sores. Despite being continent, she was wrongly put in nappies. Communication tools we provided were ignored, and staff relied on her first response, which was often incorrect. Since moving to a better care home, she's regained weight, can swallow again, no longer wears nappies, and her communication has improved. This home is not equipped for vulnerable residents needing consistent, skilled support.
Reply from Jenni Laffoley, Brand Marketing Manager at Cotswolds Rise Care Home

Thank you for your feedback. While we're unable to discuss individual care details in a public forum, we'd like to clarify that no concerns of this nature were brought to our team prior to your grandmother's departure. It was our understanding that the decision to move her had already been made before those issues were shared.We are committed to providing a safe, supportive environment for all residents, including those with complex needs. Our team is trained in safe mobility and lifting practices, and care is taken to support residents with eating, hydration, and communication in line with individual care plans. In this case, continence care followed an assessment by an independent healthcare professional, with care provided according to their guidance.We appreciated the opportunity to meet and discuss your concerns, and wish that conversation had happened earlier. We're glad to hear your grandmother is now in a setting that suits her, and we sincerely wish her all the best.

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Review from B L (Daughter-in-law of Resident) published on 20 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I booked my mother-in-law into Cotswold Rise Care Home for respite care following a stay in hospital. From day one she has been happy and settled. The staff are amazing with her and us alike. She likes it so much she has asked to live there permanently when her respite ends, we are all delighted with
the outcome. This speaks volumes about all the staff and Cotswold Rise.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Cotswolds Rise Care Home

Thank you for taking the time to write this review. It is great to hear that your mother in law enjoyed her stay so much that she has asked to stay, what a wonderful testament to the care and support provided at Cotswolds Rise. It is also good to hear that you are made to feel welcome and supported when you visit and, as a family, you can rest easy know that she is being well looked after. We will pass on your kind words to the team at Cotswolds Rise.

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Review from L B (Son of Resident) published on 3 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad currently attends Cotswold Rise Care Home as a day care visitor, twice a week and has also had a respite stay for three weeks. The atmosphere, care and attention he has received from all the staff has been excellent. From the moment he walks through the front door he is welcomed and taken great
care of. He thoroughly enjoys all of the activities and the food. During his respite stay his room was very comfortable and clean. All the staff treat the residents/day visitors as individuals, the daily routines are relaxed to allow flexibility with how individuals are feeling each day.
Although as a family we never wanted to be in the position for dad to have to go into a care home, we are very pleased we chose the Cotswold Rise Care Home to support him. I would highly recommend the Cotswold Rise Care Home and the team who work there.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Cotswolds Rise Care Home

Thank you for taking the time to write this review. Its great to know that your dad is enjoying his visits to Cotswolds Rise, from joining in the activities to the wonderful meals freshly prepared by our chefs, and that, as a family, you can rest assured he is being well cared for and supported. Person centered care and support is at the forefront of everything we do across Hartford Care homes and its great to know that this is recognised. Once again, thank you for taking the time to write these kind words which will be passed on to the team at Cotswolds Rise.

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Review from Ann P (Wife of Resident) published on 24 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband enjoyed another two-week break at Cotswolds Rise Care Home in October/November. It was so nice when we first arrived as several members of the team welcomed him back and remembered his name. He was able to take part in many activities during his stay. Nothing seems too much trouble. He was
even moved back into the room he occupied during his first visit because he became confused being in a different room. Thank you so much to all the caring, compassionate staff.
Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Cotswolds Rise Care Home

Thank you for taking the time to write these kind words. It is wonderful to hear that your husband came back for another visit to Cotswolds Rise and he was greeted by the kind, caring staff on his arrival. It's heartwarming to know that he stayed in the original room from his first visit and he was able to join in all the activities on offer. We will pass on your kind words to the team at Cotswolds Rise.

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Review from Neil D (Son of Resident) published on 10 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at the care home since February and is now very settled and happy there. She enjoys the daily company of others enormously. The management and staff organised a wonderful 100th birthday party with singer for her this month, which she thoroughly enjoyed. The staff and carers
are doing a great job, so friendly and helpful.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Cotswolds Rise Care Home

Thank you for taking the time to write this review. It is wonderful to hear how happy and settled your mother is at Cotswolds Rise and has made friends. It was a pleasure to celebrate your mothers 100th birthday with her and we are glad she enjoyed herself. we will pass on these lovely words to the team at Cotswolds Rise.

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Review from A G (Daughter of Resident) published on 10 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum and dad had a respite stay at Cotswolds Rise Care Home. The care they received from the staff was excellent. The staff made a real effort to get to know them and what they liked and disliked. The room was very clean and comfortable and it was lovely to have a double bed so they could stay in
the room together. The food was excellent and the chef was happy to accommodate any likes and dislikes. Overall an excellent stay. We would definitely use Cotswolds Rise again and can highly recommend them.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Cotswolds Rise Care Home

Thank you for taking the time to write this review. It is great to hear how much your mum and dad enjoyed their time at Cotswolds Rise. Our chefs take pride in the fresh home cooked meals so to hear your parents enjoyed this is lovely. We will pass on these kind words to the team at Cotswolds Rise and look forward to seeing you again.

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Review from V V (Granddaughter of Resident) published on 9 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Making the decision to have my Grandad in a care home was very hard for us as a family. However, the service and reassurance from Cotswolds Rise Care Home has been exceptional. Every time I come and visit the staff are so friendly and welcoming. The home just feels like a second home for us and really
nice to see how well my Grandad is being cared for especially given how complex his health needs are. The home has been decorated and maintained so well. Thank you to all the amazing staff.
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Review from B N (Brother-in-law of Resident) published on 2 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time I go to see my brother-in-law I am welcomed by the care staff who are always very welcoming. My brother-in-law is always dressed, clean and tidy. His room is always clean and the bed is made just like a hotel.
Reply from Nikki Clark, Hospitality & Wellbeing Lead at Cotswolds Rise Care Home

Thank you for taking the time to leave such a lovely review. We are very happy to hear your brother in-law has settled into life at Cotswolds Rise. The staff are passionate about providing high standard care to all our residents we are supporting. I will be sure to pass on your kind comments to the rest of the team.

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Review from S T (Son of Resident) published on 30 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Moving dad into Cotswold Rise Care Home came at a difficult time, but the whole team made this very easy. Dad has settled in well and enjoys the company of other residents and the friendly staff. I feel at ease that he is somewhere that looks after him well and care about him as an individual.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Cotswolds Rise Care Home

Thank you for taking the time to write this review. It is wonderful to hear how happy and settled your dad is at Cotswolds Rise and that as a family you can rest assured he is being well cared for. We will pass these kind words on to the team at Cotswolds Rise.

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Review from Lali V (Relative of Resident) published on 27 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent staff and great care.
Very clean and lovely and the staff are very attentive.
We are very happy for our relative to be here.
We are always welcomed warmly and the staff know about our relative where he is and how he has been and any positives or negatives with him.
Reply from Nikki Clark, Hospitality & Wellbeing Lead at Cotswolds Rise Care Home

Firstly, thank you for taking the time to write such a heartwarming review. We are very pleased to hear your loved one has settled into Cotswolds Rise and is enjoying their stay. We are very passionate about making everyone feel welcome in our homes and continuing to create that community for us all to be a part of. I would be sure to pass on your wonderful comments to the rest of the team.

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Review from S S (Grandson of Resident) published on 27 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad has been in the care home now for over a year after living at home with my parents. It's so nice that the family no longer need to worry about him on a daily basis as we know he is being well looked after by the wonderful team working everyday.
The staff are very engaging and make me feel
welcome. My grandad's first language is not English but this doesn't stop the staff from talking and interacting with him throughout the day, this is very nice to see as it would be easier for them to not bother but they go the extra mile to make him feel safe and comfortable.
Every time I go there, the staff know exactly where my grandad is and they provide me with a full update on his past 24 hours, which reassures me that he is constantly being cared and looked after.
I cannot speak highly enough of the staff working at the care home, however I am aware I am getting to my 1000 limit. I just want to say a huge thank you from my family for looking after my grandad.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Cotswolds Rise Care Home

Thank you for taking the time to write this review. It is wonderful to hear how happy and settled your granddad is at Cotswolds Rise and that as a family you can rest assured that he is well cared for an supported. To know that the team are engaging and interacting with your granddad even though his first language is not English and this leads to your granddad feeling safe and comfortable is very heart warming to know. It is also nice to know that that communication between the team and your family puts you at ease that he is cared for. Once again thank you for taking the time to write this review and these lovely words will be passed to the entire team at Cotswolds Rise.

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Review from J A (Daughter of Resident) published on 24 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home and made mum feel at ease from day one. A big thank you for the time and effort involved giving mum such a great time on her 100th birthday. She is very happy and contented and has great praise for all staff and the care she receives as does her family.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Cotswolds Rise Care Home

Thank you for taking the time to write this review. We are pleased to hear how happy your mum is along with her family with the care at support she receives at Cotswolds Rise. It was a great pleasure to celebrate her 100th birthday with you all. Thank you once again for these kind words which will be passed on to the team at Cotswolds Rise.

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Review from S W (Daughter-in-law of Resident) published on 18 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
When my Mother-in-law came to stay for 2 weeks respite I was very pleased that we'd found a safe comfortable place for her to enjoy.
I settled her in and right from the start she seemed relaxed and settled.
My MIL is not one for getting too involved and the carers/staff soon realised this and put
in the effort to include her.
It's warm caring friendly and welcoming.
She went home after 2 weeks but the very next day she wanted to go back.
Now even more than before she seems so settled and is enjoying her new routine and keeps telling me she is so well looked after.
Thank you to all the lovely friendly caring staff for doing a great job.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Cotswolds Rise Care Home

Thank you for taking the time to write this review. It is wonderful to hear that your mother-in-law enjoyed her time at Cotswolds Rise so much that she decided to stay. The team does care about our residents so it's lovely to know that this is felt and noticed. We will pass on these kind words to the team at Cotswolds Rise.

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Review from J S (Son of Resident) published on 18 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Last month two senior care assistants were on leave during this time it was great to see two young carers step up and take on added responsibility they both provide care with a nice smile on their faces and never complain about anything. If all youngsters had the same work ethic, England would be great
again!
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Cotswolds Rise Care Home

Thank you for taking the time to write these lovely words. I am sure the staff will be happy to see that their hard work and dedication doesn't go unnoticed and is appreciated. We will pass on these kind words to the team at Cotswolds Rise.

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Review from A C (Friend of Resident) published on 27 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Looks more like a hotel than a care home. Everyone was friendly and helpful. My friend has settled in nicely and referred to it as home, which is definitely a step in the right direction. The food was great in quality and quantity. It was nice to see some nik-nacks had made the journey too.
Reply from Nikki Clark, Hospitality & Wellbeing Lead at Cotswolds Rise Care Home

Firstly, thank you for taking the time to write such a lovely review, we are so pleased to hear your friend has settled in so well and is enjoying their time with us. Our team takes great pride in making all our residents feel right at home within their new environment. We have passionate chefs who understand the needs and requirements of all our residents making a variety of great home-cooked food. I will be sure to pass your kind comments on to the whole team.

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Review from N C (Grandson of Resident) published on 20 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very welcoming. homely experience. The home was very clean and the day out was very good. The staff could not do anymore, always on hand and very polite and friendly. The additional support and needs seems to be taken care of, and it was like visiting home to home. I was very impressed with the layout,
and the facilities available for us to use. I was pleasantly surprised with the fine details and care whilst visiting.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Cotswolds Rise Care Home

Thank you for taking the time to write this review. We are pleased to hear that you enjoyed your visit to Cotswolds Rise and that all the team were friendly and welcoming and all needs were met in a polite, caring manner. We will pass on these kind words to the team at Cotswolds Rise and look forward to seeing you again.

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Review from H M (Daughter of Resident) published on 30 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Cotswolds Rise for respite following a fall at home. Since arriving here, she has improved with her diet, she loves the food and feels safe. She has made the decision to stay permanently, which makes us as her family happy.
Reply from Jenni Laffoley, Brand Marketing Manager at Cotswolds Rise Care Home

We are delighted to hear how well your mother has settled in at Cotswolds Rise and how much she is enjoying the home-cooked meals. We are pleased you feel reassured about her safety and happiness. Thank you for taking the time to leave a review.

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Review from C H (Daughter of Resident) published on 10 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother went to Cotswolds Rise Care Home for respite for five weeks. She really was well looked after, and I found all the staff to be helpful, caring and kind. I found the managers to be approachable and professional and quick to respond to any queries. My mum was treated with dignity and respect,
and the staff became fond of her firing her stay. Mum talked about the chatter and laughter she experienced there.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Cotswolds Rise Care Home

We are glad to hear that your mother was well cared for and enjoyed her time at Cotswolds Rise and she has fond memories of her time there. It's good to know that any questions you may have had were answered quickly and professionally by the staff and that you found them all very helpful. We will pass on these kind words to all the staff at Cotswolds Rise and thank you for taking the time to write this lovely review.

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Review from C S (Resident) published on 4 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A beautiful care home. Lots of activities and things for residents and visitors to do. Staff extremely friendly, food lovely, facilities exceptional with parking.
Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Cotswolds Rise Care Home

Thank you for taking the time to write this review. We will pass on the kind words to all the staff at Cotswolds Rise.

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Current Review Score: 9.9 (9.860)

Overview of Review Score

The Review Score of 9.9 (9.860) out of 10 for Cotswolds Rise Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.860 for Cotswolds Rise Care Home is calculated as follows: ( (282 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 308 Ratings = 4.86
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cotswolds Rise Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Mar 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

12 Bed Vacancies

Posted: 26 Aug 2025

Vacancies available. For more information please contact Cotswolds Rise.

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Awards / Recognitions (9)

Meet the Team (2)

Gemma

Gemma Brown

Job Title: Home Manager Joined: 2024

My name is Gemma and I am the Manager for Cotswolds Rise Care Home.


I have worked in residential care supporting older adults for the last 12 years; the values and ethos of Hartford Care resonate with me personally and professionally, and therefore I am thrilled to be a part of the Team.


I started my career in care as a Care Assistant and fell in love with supporting people and assisting residents living with dementia to live as fulfilled a life as possible. My strengths lie in creating a safe environment where residents and staff alike are valued, respected, and given opportunities to flourish.

Tracey

Tracey Ginders

Job Title: Deputy Manager Joined: 2024

I Joined Hartford Care in 2024 and look forward to welcoming you to Cotswolds Rise.

Frequently Asked Questions about Cotswolds Rise Care Home

What types of Care is Cotswolds Rise Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Cotswolds Rise Care Home have?

There are 66 Single Rooms.

What are the Facilities & Services at Cotswolds Rise Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cotswolds Rise Care Home to the centre of Swindon?

2.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cotswolds Rise Care Home to verify any information. View our terms and conditions. Cotswolds Rise Care Home has an Enhanced Service - more info.