






The Priory is a CQC-rated Good (July 2021) elderly care home in Chippenham, Wiltshire, offering residential, dementia and respite care in a beautiful Grade II listed Edwardian building. The Priory specialises in assisted living, offering quality individualised support for older people in order to help them maintain a lifestyle with which they feel satisfied and respected.
Professional well-trained team committed to getting to understand each residents' requirements. Privacy is respected, while...
Care Provided by The Priory
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 24 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Priory for full pricing details and T&Cs.
Contact The Priory to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Lower Green Ltd
- Private Owned
Person in charge
- Shelley Webster(Care Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2021
Room Information
- Single Rooms (24)
- Single Rooms with ensuite Wet Room (8)
Visiting
- Please do visit The Priory at any time. If looking to book an appointment, please do phone, but the home is more than happy for visitors to drop in unannounced as well.
Parking
- The car park is in front of The Priory.
The Priory Reviews (46)
The Priory has a Review Score of 9.5 (9.508) out of 10, based on 6 reviews in the last 2 years.
Over all time The Priory has 46 reviews.
In short, The Priory is perfect in every way.
Would I recommend The Priory - yes without any doubt? It is in a lovely building on a quiet road, but it is what's within that is so much more. The rapport, friendship, humour and love between the residents and staff (most of whom are long-term) is palpable, and for us (living four hours away) that was so important. Plus of course the warm welcome we always got, and tea and biscuits.
A loving house to spend the evening of one's years.
In normal times, there is a varied entertainment programme, with different musicians each week and other artistic activity organised by a dedicated member of staff, but also trips out to local places of interest and even 10-Pin Bowling! During the lockdown, they quickly purchased an iPad so that residents could enjoy video calls with relatives and friends. They also had different themed activities each week.
The manager always has time to answer any questions, and during the lockdown, there were weekly updates from the owners.
Our father had his 100th birthday at the beginning of lockdown, we had to cancel his party and none of us was able to be with him, but the staff made sure that we could all skype him and that he had a memorable day. The staff have gone to great efforts to keep the residents entertained during lockdown while they weren't able to have visitors. The staff always address the residents respectfully and also affectionately. My father regularly tells us how happy he is and that he feels well cared for.
Knowing that he is safe at The Priory over this difficult time has been a great help.
Activities are amazing and have themes every week following the theme through each day with something different.
The Priory is immaculate and the food freshly cooked with a choice. Cakes etc all homemade and very inviting. Nice to see such a variety of lovely food including foods from other countries. All in all, The Priory is a one-off home and the residents could not be looked after better anywhere else. During COVID and lockdown, everything has been put into place and so much support to the residents who have been able to see their families. Can’t thank them enough.
We have nothing but praise for the wonderful care that our Mother has received during her five years at The Priory. During lockdown, the staff have 'gone the extra mile' to keep the residents motivated and in touch with their families.
My sister and me are totally delighted with the care my mother has received in lockdown. The entertainment has improved so much and care its usual high level of excellence. The carers are well named because they do actually care! Our contact does a great job keeping us informed. Residents will have missed their relatives but with such an effort from staff visits were not missed anything like as much as they could have been. Congratulations to all at The Priory for doing an excellent job in a very difficult situation.
My mother has now been a resident for just over two years. Sadly for the past three months, I've not been able to visit her due to the Coronavirus. During normal circumstances, as I live a distance away, my visits are monthly. Every visit, I'm greeted by friendly and exceptionally helpful staff and most importantly a contented and well looked after mother. Although she has some dementia she always comments positively on her care. The food I've received as a visitor has been excellent and rightly orientated to the likes of older folk. My mother has a good size room with an ensuite toilet. The Priory is clean and has a lovely old-world charm that my mother appreciates. The well-maintained gardens are a feature that residents can enjoy. I have no complaints about the care provided and appreciate the hands-on and personal approach of the owner. Lastly, I would like to praise all staff for the excellent care keeping the residents safe, well and entertained during the lockdown.
My mother has been a resident at The Priory for at least four years. She is cared for very well and this has been consistent in the years that she has been here in all aspects of her life.
Dad was a resident in The Priory for 13 months and I am so pleased that a room became available just when he needed it. Essentially the memory of the time that Dad spent there will always be a good one, due to the hardworking and friendly staff. I visited an average of at least twice a week and they were unfailing in their warmth and welcome. Even during the last few weeks, when Dad needed full care, we felt supported. It wasn't an easy adjustment for Dad after 90 years of independence, but have no regrets that we chose The Priory.
I cannot recommend The Priory highly enough, the caring and attentive staff have been instrumental in helping my dear friend settle into her new home. All her needs are met and it's wonderful to see her embracing all that The Priory has to offer.
The staff always made time to chat, joke, listen to the residents.
Excellent home cooked, fresh and very varied seasonal menu. The residents, staff, care home is always clean and tidy, the rooms light and airy of a high standard.
The garden and outside space are very well maintained, with beautiful hanging baskets in the summer.
Staff are very kind and helpful.
Very pleased with everything.
Very good care, especially to my grandmother.
This home is always open to visitors day or night. They are always friendly with the offer of a cup of tea. Mother in law is 103, the staff enjoy her company and always have good things to say about her. The home is clean and has NO unnecessary smells. Senior staff are friendly and approachable. There are activities on a regular basis for residents and also some trips out.
After a prolonged stay in hospital starting in February 2018 followed by 9 weeks at a reablement home it was decided that my father could not return to his home. I was very fortunate to know food friends who has had a relation living in the Priory flats for some years. Fortunately, there was a space and The priory felt able to accommodate my father's care having visited a number of other care homes and seeing how they were run you cannot believe my relief. My mother and I as dad is/are treated as part of the family. Fantastic.
The Priory provide Mum with a safe, caring and relaxed environment. She is very happy there and the staff are seen as friends, for whom nothing is too much trouble. Family are kept informed and involved; for peace of mind for the wellbeing of a loved one The Priory continue to be excellent.
A very pleasant care centre with lovely gardens, good sized rooms and willing care workers. I also feel the food could be greatly improved in taste and general good cooking. I found some evening choices most strange.
Overall the staff were helpful but at times I felt they needed clearer supervision. My meds, especially, seemed to get constantly mixed up so it was useful that I had always dealt with some myself. It was nice that numbers were so low. It felt very homely.
His admission was carefully managed, taking account of his needs.
The home provides a caring environment.
As a family, we are welcomed warmly.
Rooms are clean, homely, comfortable.
Meals are prepared using fresh ingredients.
Care is taken to ensure residents views are heard.
A wide range of activities is offered.
Our father consistently says he is well looked after here. We agree.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 July 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Priory.
There are no upcoming events for The Priory.
Awards / Recognitions (1)
- 22 Feb 2018Recipient: The Priory
Accreditations
There are no accreditations posted yet for The Priory.
Meet the Team (0)
There are no Team Members posted yet.
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