The Priory, Chippenham, Wiltshire
The Priory, Chippenham, Wiltshire
The Priory, Chippenham, Wiltshire

The Priory specialises in assisted living, offering quality individualised support for older people in order to help them maintain a lifestyle with which they feel satisfied and respected.

Professional nursing care is practised within a family environment, with a well-trained team committed to getting to understand each residents' requirements.

Privacy is respected, while there are numerous social events and activities to enjoy.

Group: Lower Green Ltd

Person in charge: Lynne Price (Care Manager)

Local Authority / Social Services: Wiltshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 24 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Parkinson's Disease • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 24

Rooms with ensuite WC: 22

Weekly Charges Guide: Personal Care Single £650 – £850 (These prices are only a guideline, please contact The Priory to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Sheltered Housing • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Please do visit us at any time. If you would like to book an appointment, please do phone us, but we are more than happy for you to drop in unannounced as well.

Parking:

The car park is in front of The Priory.

Latest Care Quality Commission* Report on The Priory: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 The Priory has a Review Score of 9.8 (9.795)

The Review Score of 9.8 (maximum of 10) for The Priory is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for The Priory in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.795 for The Priory is calculated as follows: ( (129 Excellents x 5) + (22 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 156 Ratings = 4.795

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Priory is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.8 positive Reviews (24 registered maximum number of service users ÷ 5). 13 Reviews ÷ 4.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Priory?

  • Extremely LIKELY
    12
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Priory

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    4
  • Daughter-in-law of Resident/Service User
    1
  • Resident / Service User
    1

A very pleasant care centre with lovely gardens, good sized rooms and willing care workers. I also feel the food could be greatly improved in taste and general good cooking. I found some evening choices most strange.

Overall the staff were helpful but at times I felt they needed clearer supervision. My meds, especially, seemed to get constantly mixed up so it was useful that I had always dealt with some myself. It was nice that numbers were so low. It felt very homely.

How likely would you be to recommend The Priory? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

Our father has received excellent care at The Priory since his move here 19 months ago.
His admission was carefully managed, taking account of his needs.
The home provides a caring environment.
As a family, we are welcomed warmly.
Rooms are clean, homely, comfortable.
Meals are prepared using fresh ingredients.
Care is taken to ensure residents views are heard.
A wide range of activities is offered.
Our father consistently says he is well looked after here. We agree.

How likely would you be to recommend The Priory? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum is a resident at The Priory and has been there for 4years. The care team are amazing, always greet you with a smile and the offer of a cup of tea.
My mum is very well looked after, she is loved by all the staff, who chat away to her, nothing too much trouble. If my mum is poorly they always get in touch with myself or my brother promptly and keep us updated.

How likely would you be to recommend The Priory? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We could not have asked for more during the time my mum spent at The Priory.
The staff showed genuine affection in the way they cared for all the residents. The atmosphere is one of a welcoming, comfortable 'home' in the true sense of the word, rather than an institution.
It is always a very difficult decision when putting a loved one in the care of others but of all the places I visited it was the only one that I was confident would meet our needs.
It proved to be the right choice and I will always be grateful for the way my mum was looked after in the last years of her life.

How likely would you be to recommend The Priory? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was so fortunate to find this home due to my daughter working here as a music therapist. Of all the sites she has worked at this was by far the best.
It's great and an inspiration for the residents.
Nothing is too much trouble and that is all I can say.

How likely would you be to recommend The Priory? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

A very caring environment in a lovely, homely care home. Always made welcome at any time.
My mother was extremely well cared for by a team of lovely people. My mother was there for very nearly 4 years and she was extremely well looked after.
Residents are encouraged to take part in as many activities as possible.

How likely would you be to recommend The Priory? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The Priory is a homely loving place. The staff are considerate professional and above all willing. We feel very fortunate as a family that out mother is being so well cared for.

How likely would you be to recommend The Priory? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very attentive, caring and friendly staff. A very nice house to live in, always spotlessly clean. My father is very happy here.

How likely would you be to recommend The Priory? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Following a fall and subsequent hip operation, we were fortunate enough to find a vacancy at The Priory for Mum. The love and care she received throughout her two-year stay at The Priory, and especially during the last few difficult months, went well above and beyond the call of duty. The staff, without exception, were professional, hardworking and extremely approachable. As a family, we soon became part of the Priory family and attended the many social events held throughout the year. The home was always extremely clean and the home cooked food was of an excellent quality using all fresh meat, vegetables and fruit and all diets were catered for. Nothing was ever too much trouble. Visiting was unrestricted and I was always met with a friendly face and a cup of tea. I really couldn't have wished for a better care home for Mum and remain extremely grateful to the owners and staff alike. I have no hesitation whatsoever in recommending The Priory.

How likely would you be to recommend The Priory? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We cannot praise the staff enough on how they look after our mother, she is happy and there is nothing that they wouldn't do to make her more comfortable. Owners and managers run the home exceptionally well and meet the resident's needs.

How likely would you be to recommend The Priory? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very positive experience. The care my father-in-law received was attentive, kind and professional. The staff and management created a welcoming and homely environment. Nothing was too much trouble. The activities were varied and fun. The food was excellent with a varied menu. My father-in-law's room was like a hotel room. Towards the end of his life, the staff were supportive of not only his needs but also that of his family. Their kindness made his passing easier to come to terms with. A very positive and caring experience.

How likely would you be to recommend The Priory? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My brother, three sisters and I feel that our mother is well cared for at the Priory, Chippenham. She is very happy and contented and feels safe and secure. The staff are very friendly and helpful in every way.
The food is excellent, the rooms are comfortable and clean. Also, the staff try a range of activities to keep them stimulated and do their best to give them a good quality of life. I would finally like to say that I would not hesitate to recommend the Priory to anyone.

How likely would you be to recommend The Priory? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My mother has an independent ground floor flat associated with The Priory care home. She has been there six years and as her need for care has increased, The Priory has been able to accommodate this.
They now supervise her medication taking, ensure she is showered and dressed daily, arrange hairdressing and chiropody on site and she has lunch and tea cooked by The Priory.
There are daily activities and interaction with others.

How likely would you be to recommend The Priory? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Care Home Idol 2016

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