Staverton House

51a Staverton, Trowbridge BA14 6NX
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9.9 27 Reviews
  • Staverton House, Trowbridge
Staverton House is a specialist designed luxury care home for people with dementia and related illnesses.

Staverton House is part of Fidelia Care Ltd.

Staverton House has been built to the highest standards. Colour and visual prompts are used to enable residents to retain their independence, and regain a sense of achievement.

The home is situated between Bradford-on-Avon, Trowbridge and Melksham but with the usual village amenities close at hand.

All bedrooms are generously proportioned single rooms with en-suite shower rooms and all have TV, telephone and data points. There is a dedicated activities co-ordinator and regular outings, crafts and music. With only 20 residents, every aspect of a resident's life will be seen as a positive experience, however small the achievement. Self-esteem and independence are essential to the well being of the residents.

There is a secure garden which has been designed with many thought provoking features including a wild garden, wandering paths, fruit trees and a safe water feature.

Staff are highly experienced and motivated, with emphasis on recruitment, retention and staff development. All staff are trained to nationally recognised standards.

Visitors are welcome at any time.

Pets are welcome.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • For a maximum of 20 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: £1730 – £1778

All potential clients are individually assessed prior to admission.

These prices are only a guideline, please contact Staverton House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Fidelia Healthcare Ltd

Person in charge

  • Claire Ross (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Secure Unit Residents from the age of 60
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Number of floors: 2

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (20)

Visiting

  • Any time

Parking

  • Parking on site

Staverton House Reviews (27)

9.9

Staverton House has a Review Score of 9.9 (9.900) out of 10, based on 11 reviews in the last 2 years.
Over all time Staverton House has 27 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Staverton House
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Total of 27, showing 1-20
Review from Sara O (Niece of Resident) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Upon moving into Staverton House, my Aunt was made thoroughly welcome by the wonderful, caring and friendly staff. They have gone out of their way to make her feel at home and settled. Activities have been tailored to accommodate her needs and to make her feel useful and part of the family. We cannot
thank everyone involved enough for taking such good care of her and for keeping us informed throughout. Although Staverton came highly recommended, it was reassuring to see what we'd heard, put into action.
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Review from Dave J (Son of Resident) published on 10 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Staveton House care experience has always been a positive one. The staff are friendly and caring, both for the wellbeing of our mother and for us when we visit! They are empathetic, sympathetic and genuinely driven by a wish for the well being of the resident and their family.
Mum is always
happy and (this is extremely important) feels safe. What more could you wish for?
Lets not forget this is a difficult and challenging environment the team have chosen to work in; they always conduct themselves with complete professionalism and discretion. Somehow they seem to be able to maintain a sense of humour!
In a word, Staverton House is exceptional
Reply from Claire Ross, Registered Manager at Staverton House

Thank you so much, it is a pleasure to care for your Mum!

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Review from S C (Daughter of Resident) published on 9 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Since moving our mother to Staverton house we have been very pleased with the high level of care. The staff are very kind, the rooms very comfortable and quiet, and the food is excellent. Most importantly we are kept updated on any changes in mum's health, the doctor visits the home regularly and mum's
needs are always attended to promptly.
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Review from G M (Wife of Resident) published on 28 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When asked my opinion of Staverton House my answer is always the same - this is not a fancy most beautifully furnished care home, but it is the kindest most pleasant place anyone could possibly live. My husband of 62 years who has Parkinsons disease and Parkinsons dementia has been living at SH for
over two years and I cannot recall having to complain about his treatment or care at any time, and there is no doubt in my mind that this is due to the training given by the Manager and her assistant and the careful selection of the staff she chooses to employ. Any request is dealt with promptly and the Managers are always available should I have any request. Nothing is too much trouble. Without exception the kindness and care given by the carers, and and the ancilliary workers at SH is exemplary and I strongly recommend it to anyone who has reason to have their relative in care.
Reply from Claire Sweeney, Registered Manager at Staverton House

Thank you so much, it is a pleasure to care for your Husband.

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Review from A D (Son-in-law of Resident) published on 28 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent all around. Great care for father-in-law,
Reply from Claire Sweeney, Registered Manager at Staverton House

Thank you so much, it's a pleasure to care for your father in law.

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Review from M K (Sister of Resident) published on 11 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are amazing and go above and beyond to ensure the residents are put first. The atmosphere is warm, welcoming, happy and comfortable. My sister feels totally at home and loved.
Reply from Claire Sweeney, Registered Manager at Staverton House

Thank you, It is a pleasure to care for your sister.

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Review from Jane D (Daughter of Resident) published on 20 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is a true gem. Foremost the staff are absolutely wonderful. Extremely kind with often complex dementia patients. All are treated with respect and humour. The atmosphere is warm and cheerful. It is a small facility so the staff know the patients really well. The team is very cohesive with
superb managers who have been at Staverton House for years. Often there is a buzz in the house with so many cheerful staff around, meals and activities happening eg farm animals in a pen in the sitting room- lambs on residents' laps ! ball games, music and many arts and crafts sessions. The staff decorate the shared spaces with seasonal decorations so that the residents are aware of the time of year and also festive decorations for Christmas and Easter for example. The food is really good. The residents have freshly made baked goods at tea time too! Some of my father's family live abroad and biweekly at 9.30 am the staff connect us with him on Zoom which is fantastic for us and him.
Reply from Claire Sweeney, Registered Manager at Staverton House

Thank you so much, it is a pleasure to care for your Dad. Looking forward to seeing you soon!

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Review from Emma D (Daughter of Resident) published on 10 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The hardest decision anyone can make is to put a loved one into residential care. To know that they are well cared for and all their needs are being met is paramount.
Staverton House provides all of these things and so much more. The staff are literally amazing. The way they talk to my mum and all
the other residents is nothing but admirable. Her care is exemplary; she is always clean and well-dressed and never just sat in her room alone. Time is taken every meal time to feed her without making her feel like she’s a child. Her dignity is of utmost concern to the staff, and they do this with such love and care.
Her mind is kept active with all the activities that are organised; she can sing, clap and laugh along with the staff and other residents.
The management is of the highest standard, and the staff are just wonderful. I am in awe of what these girls and guys do on a daily basis. The decision that my dad and I made to put Mum into Staverton House was the best decision we have ever made.
Reply from Claire Sweeney, Registered Manager at Staverton House

Thank you so much, Emma; it is a pleasure to care for your amazing Mum.

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Review from Nichola M (Sister of Resident) published on 3 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise Staverton House enough. The atmosphere is so lovely! Management has created a wonderful place where relatives with dementia are not just treated with respect, but are allowed to be themselves and are not forced into any strict regime. Residents find that fun and enjoyment is always close
at hand. The staff are just brilliant and you couldn’t ask for a better place!
Reply from Claire Sweeney, Registered Manager at Staverton House

Thank you so much Nicky, it is a pleasure to care for such a wonderful lady!

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Review from Chris F (Son of Resident) published on 8 December 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have always found the staff to be really helpful and friendly. Whenever I visit I’m always made to feel welcome. I really feel that they care about my father and look after him well. The home are very good at keeping us update on my father's well-being. I really cannot fault the staff.
Reply from Claire Sweeney, Registered Manager at Staverton House

Thank you, it is a pleasure to care for Dad.

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Review from Christine j (Daughter of Resident) published on 7 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear dad has been a resident of Staverton House/the Old Vicarage for 5 years.
The love and care given to my dad by all of the staff has been exemplary, so much thought is given to each resident's care allowing them the opportunity to flourish and enjoy their lives despite their various medical issues.
The many activities from pancake making, Christmas parties, gardening, visiting animals etc are fully enjoyed by all, with families included at events throughout the year. We could not be happier with Dad's care, a proper home from home.
Reply from Claire Sweeney, Registered Manager at Staverton House

Thank you so much Christine, it is a pleasure to care for Dad.

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Review from Joanne E (Wife of Resident) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband had stage fice kidney disease, insulin dependence, diabetes and Alzheimer's. He had become unmanageable at home and had been in respite elsewhere, who were threatening to evict him. I visited Staverton House with a friend and immediately felt cared for. The manager offered him a place, even
though she knew about the problems elsewhere. He was welcomed into the family, and his challenging behaviour was managed with sensitivity, humour and patience, and I was reassured it was nothing that had not been seen before. I cannot thank all the staff enough for their care of my husband and myself.
Reply from Claire Sweeney, Registered Manager at Staverton House

Thank you so much, Joanne, for your lovely words; we hope to catch up with you soon.

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Review from J V (Friend of Resident) published on 17 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Initial visit, we received a friendly welcome. The managers gave my friend plenty of opportunities to discuss her relative needs. The manager showed empathy and a professional approach. The staff we met seemed friendly and enthusiastic about their role. There were activities, including massage, nails
being varnished and the activity coordinator spending one-on-one time with a resident.
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Review from Deborah F (Daughter of Resident) published on 11 October 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Lovely little care home. My mum has a cosy room overlooking the garden, clean and tidy. Staff are very friendly and helpful and always keep us updated. The family are confident Mum is having the care and support she requires.
Recommend this care home if you want a small family-feel environment.
Reply from Claire Turner, Registered Manager at Staverton House

Thank you, Deborah; it is a pleasure providing care for your mum.

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Review from Peter F (Husband of Resident) published on 5 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been a resident at Staverton for three years.
My wife has deteriorated over this period due to her Alzheimer's.
She is now confined to bed and needs constant care.
During this period, she has recieved excellent care from the staff, managers and all the people involved with her care.
She
has a comfortable room, and her appearance is always clean and made as comfortable as possible.
The staff are always pleasant and helpful.
Reply from Margaret Mathews, Administrator at Staverton House

Thank you so much for your review. It is a pleasure to care for such a wonderful lady.

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Review from Ian G (Son of Resident) published on 5 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Background - my mum is 83, has dementia and has been at Staverton House now for 6 months. We've always been fairly close, but now she doesn't know who I am. Her previous home closed due to retirement, and Staverton House was the only home offered.
The first time I visited was moving Mum in. I have
been impressed by the professionalism, dedication and enthusiasm of all the staff from day one.
The rooms are large and bright, and from what I've seen, they all have en suites. I haven't seen any meals, so can't comment, but the menus are varied. There are regular on-site activities.
Mum was seen by the local GP not long after arriving, who called me to give feedback. He commented that he would be happy to have a relative there. I agree; I am very happy to have Mum at Staverton House.
Reply from Margaret Mathews, Administrator at Staverton House

Thank you so much for your review. We are delighted that your mum has settled in at Staverton House.

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Review from E N (Husband of Resident) published on 6 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident in Staverton House since September 2018. During this time, her dementia has worsened, and she has now lost her mobility and needs to use her wheelchair for lengthy distances; as she can only walk with her zimmer frame for a few yards. Recently she has had a stroke, the new
manager, assistant manager and every member of staff have provided first-class care and support. The accommodation and facilities are excellent. The food is very good. There are good activities and entertainment, including visits to outside sources and activities. I am always welcomed and kept informed of my wife's condition.
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Review from H M (Wife of Resident) published on 9 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is a small, warm and friendly home from home for my husband. The carers are very caring dealing with some very difficult situations on a daily basis with smiles and warmth trying to make the residents lives as comfortable as possible.
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Review from Robert W (Son of Resident) published on 23 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We come to the home every day. We are greeted warmly and welcomed. Anything new we need to know, we are either told straight away or I have a phone call. The carers are kind, caring and efficient, seeing to my mum's every need. They carry all our worries, as we know they all do their very best. When
Mum went into the home we had 3 basic wishes - for her to be safe, comfortable and fed. All of these things and much more are provided. We are very grateful to everyone at Staverton House.
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Review from Susan F (Niece of Resident) published on 22 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I moved my uncle into Staverton House a month ago as he was becoming very forgetful and lived over an hour’s drive away.
He has a lovely, bright, cheerful room with his own ensuite which he loves.


The staff are caring and understanding and getting him involved in doing things as in his home he had

become a recluse. They have walked with him to the local pub and had lunch which he very much enjoyed as he used to do this when he was fit and able. He has his daily paper and appears so much more relaxed. The meals are fabulous he says and finally is putting the weight back on that he lost.


I can’t praise the home highly enough and want to say a BIG thank-you to them. They helped me when I needed help too. You are all wonderful.

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Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Staverton House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.900 for Staverton House is calculated as follows: ( (120 Excellents x 5) + (7 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 130 Ratings = 4.9
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Staverton House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

Claire

Claire Ross

Job Title: Registered Manager Joined: 2018

Claire has been the Registered Manager at Staverton House since 2018. Claire has worked in care for 20 years and started her career as a Domiciliary Carer. She worked her way up to a Registered Manager in another care home in 2016. Claire has a Level 5 in Leadership and Management in Health & Social Care.


Claire is also a mental health first-aider for Staverton House.

Neil

Neil Harden

Job Title: Deputy Manager Joined: 2021

Member of the Armed forces for 26.5 Years leaving in 2017.


I then moved into the care sector in the same year as a support worker working with young adults with Autism, I then moved across to work with people who had a diagnosis of Dementia. I worked through the levels as a care assistant and Senior Care Assistant. I moved across to Fideliacare in September of 2021 as their Training Manager, I was then lucky enough to have been given the opportunity to step up as Deputy Manager and have been in post since February 2023.

Shelly

Shelly McLelland

Job Title: Ancillary Manager Joined: 2007

Shelly has been the Ancillary Manager at Staverton House since it opened in 2007. She manages the catering team and also the housekeeping and laundry team.

Frequently Asked Questions about Staverton House

What types of Care is Staverton House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Staverton House have?

There are 20 Single Rooms.

What are the Facilities & Services at Staverton House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Staverton House to the centre of Trowbridge?

1.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Staverton House to verify any information. View our terms and conditions. Staverton House has an Enhanced Service - more info.