Staverton House

51a Staverton, Trowbridge BA14 6NX
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9.9 29 Reviews
  • Staverton House, Trowbridge
Staverton House is a specialist designed luxury care home for people with dementia and related illnesses.

Staverton House is part of Fidelia Care Ltd.

Staverton House has been built to the highest standards. Colour and visual prompts are used to enable residents to retain their independence, and regain a sense of achievement.

The home is situated between Bradford-on-Avon, Trowbridge and Melksham but with the usual village amenities close at hand.

All bedrooms are generously proportioned single rooms with en-suite shower rooms and all have TV, telephone and data points. There is a dedicated activities co-ordinator and regular outings, crafts and music. With only 20 residents, every aspect of a resident's life will be seen as a positive experience, however small the achievement. Self-esteem and independence are essential to the well being of the residents.

There is a secure garden which has been designed with many thought provoking features including a wild garden, wandering paths, fruit trees and a safe water feature.

Staff are highly experienced and motivated, with emphasis on recruitment, retention and staff development. All staff are trained to nationally recognised standards.

Visitors are welcome at any time.

Pets are welcome.
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Care Provided by Staverton House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • For a maximum of 20 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: £1730 – £1800
  • RESPITE Self-Funded Residential Dementia Care: £1730 – £1800

All potential clients are individually assessed prior to admission.

These prices are only a guideline, please contact Staverton House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Fidelia Healthcare Ltd

Person in Charge

  • Claire Ross (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Number of floors: 2

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (20)

Visiting

  • Any time

Parking

  • Parking on site

Staverton House Reviews (29)

9.9

Staverton House has a Review Score of 9.9 (9.883) out of 10, based on 13 reviews in the last 2 years.
Over all time Staverton House has 29 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Staverton House
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Total of 29, showing 21-29
Review from Robert W (Son of Resident) published on 23 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We come to the home every day. We are greeted warmly and welcomed. Anything new we need to know, we are either told straight away or I have a phone call. The carers are kind, caring and efficient, seeing to my mum's every need. They carry all our worries, as we know they all do their very best. When
Mum went into the home we had 3 basic wishes - for her to be safe, comfortable and fed. All of these things and much more are provided. We are very grateful to everyone at Staverton House.
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Review from Susan F (Niece of Resident) published on 22 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I moved my uncle into Staverton House a month ago as he was becoming very forgetful and lived over an hour’s drive away.
He has a lovely, bright, cheerful room with his own ensuite which he loves.


The staff are caring and understanding and getting him involved in doing things as in his home he had

become a recluse. They have walked with him to the local pub and had lunch which he very much enjoyed as he used to do this when he was fit and able. He has his daily paper and appears so much more relaxed. The meals are fabulous he says and finally is putting the weight back on that he lost.


I can’t praise the home highly enough and want to say a BIG thank-you to them. They helped me when I needed help too. You are all wonderful.

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Review from H B (Daughter of Resident) published on 22 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we are very pleased with the care our mother receives. It is a relief to know she is in a safe environment. Staff are polite and always ready to answer any questions we may have.
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Review from C & N S (Son of Resident) published on 20 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a very well run home. The staff are caring and genuinely concerned with the wellbeing of their residents. The home is clean and well maintained and the accommodation is generous. The atmosphere is relaxed allowing the residents free reign with the minimum of interference, but not at the expense
of the supervision. The regime is very flexible allowing residents to feel comfortable in what is, after all, their home. Highly recommended.
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Review from George B (Husband of Resident) published on 8 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good care.
Excellent staff and very caring.
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Review from D P (Partner of Resident) published on 1 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My partner and I have been together for over forty years. The last two and a half years she has been in care I have seen her every other day, the first home, which was a really nice home, but some way from Trowbridge, so we had her transferred to this home. Med sized home, very warm and friendly home,
she settled in very quickly. Her room nice size, also a good garden. Staverton House is one of the best in Trowbridge and she is very happy there.
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Review from Susan W (Wife of Resident) published on 14 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not wish for a better place for my husband, it is spotless in every way. Good food and wonderful carers that I can call day or night. They all speak so lovingly to my husband. The social entertainment to stimulate them is wonderful. Top marks for all. Well done Staverton House.
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Review from Jo H (Niece of Resident) published on 20 June 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved my aunt into Staverton House 1 year ago. The Manager of the home welcomed us, gave us a guided tour, and made us feel very happy with the home. My aunt's dementia has improved immensely. At one time she would not leave her room at the old home. Now she interacts with others in the lounge, is
taking her medication, and her general health has improved.
The staff cannot do enough for both the residents and the relatives, who are welcome at any time of the day. They have just held a fete at the home which raised money to treat the residents. If my aunt needs anything, or there are health issues, the management team are straight on the phone. They update us regularly, and also include us in events should we wish to attend.
My aunt has a lovely room with an en-suite upstairs, and it is always kept very very clean and tidy. The staff use aprons on the residents to prevent food spill ages, and monitor their well-being constantly.
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Review from Glen R (Son of Resident) published on 11 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since moving my mother into Staverton House I have been very impressed with the facilities and staff. What has impressed me most has been the time and attention the staff have given me - as in I feel they have educated me and seen to my needs and they constantly keep me up to date with my mothers status.
As I sign in they always take the time to inform me of my mums present status i.e. whether she has bathed, eaten or her present state of mind.
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Current Review Score: 9.9 (9.883)

Overview of Review Score

The Review Score of 9.9 (9.883) out of 10 for Staverton House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.883 for Staverton House is calculated as follows: ( (139 Excellents x 5) + (12 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 154 Ratings = 4.883
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Staverton House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

Claire

Claire Ross

Job Title: Registered Manager Joined: 2018

Claire has been the Registered Manager at Staverton House since 2018. With over 20 years of experience in the care sector, she began her career as a Domiciliary Carer and, through dedication and hard work, progressed to become a Registered Manager in another care home in 2016.


Claire holds a Level 5 in Leadership and Management in Health & Social Care, equipping her with the skills and knowledge to lead our team with professionalism, compassion, and vision.


In addition to her management role, Claire is also a Mental Health First Aider at Staverton House, offering vital support and guidance to our team and residents’ families when it’s needed most.


We are proud to have Claire leading Staverton House with such dedication, empathy, and commitment to high-quality care.

Neil

Neil Harden

Job Title: Deputy Manager Joined: 2021

After serving in the Armed Forces for 26.5 years until 2017, Neil began a new career in the care sector. Starting as a Support Worker with young adults with Autism, he later moved into dementia care, progressing through the roles of Care Assistant and Senior Care Assistant.


In September 2021, Neil joined Fidelia Care as Training Manager, supporting staff development and learning across the organisation. Recognised for his dedication and leadership, he was given the opportunity to step into the role of Deputy Manager in February 2023, a position he has proudly held ever since.


Bringing valuable experience from both military service and the care sector, Neil is committed to ensuring the highest standards of care, supporting the team, and making a positive difference in the lives of residents.

Shelly

Shelly McLelland

Job Title: Ancillary Manager Joined: 2007

Shelly has been the Ancillary Manager at Staverton House since it opened in 2007. She manages the catering team and also the housekeeping and laundry team.

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