Melbourne House

23/25 Earlsdon Avenue South, Earlsdon, Coventry CV5 6DU

Melbourne House, Coventry, West Midlands
Melbourne House, Coventry, West Midlands
Melbourne House, Coventry, West Midlands

Melbourne House, in the Earlsdon area of Coventry, takes on board the care and concerns of clients and their loved ones when they move into the residents before setting out on a care programme designed to suit that individual.

The home has strong community links and is situated close to many amenities, including transport routes into the city centre which allows care workers to support independent living.

This large detached home has a large period air, is ideal for those with mobility issues and has special hydrptherapy baths.

Owner: Mr & Mrs L Khera

Person in charge: Shirley Tshawe (Manager)

Local Authority / Social Services: Coventry City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 33 Service Users

Registered Care Categories*: Dementia • Eating Disorders • Learning Disability • Mental Health Condition • No Medical Intervention • Old Age • Physical Disability • Substance Misuse

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Bipolar/Manic Depression • Cancer Care • Epilepsy • Hearing Impairment & Deafness • Motor Neurone Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Languages Spoken by Staff (other than English): Afrikaans, French, Croatian, Igbo, Kongo, Kikuyu, Gikuyu, Lingala, North Ndebele, South Ndebele, Polish, Romanian, Shona, Southern Sotho, Swahili, Xhosa, Zulu

Single Rooms: 25

Shared Rooms: 4

Rooms with ensuite WC: 25

Weekly Charges Guide: Personal Care Single £471 – £490 (These prices are only a guideline, please contact Melbourne House to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Melbourne House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

3 Bed Vacancies

posted 29 Dec 2017

1 shared room on the ground floor female shared.
1 shared room on the first floor female shared.
1 single room on the second floor.

Reviews

5.8 Melbourne House has a Review Score of 5.8 (5.758)

The Review Score of 5.8 (maximum of 10) for Melbourne House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Melbourne House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.182 for Melbourne House is calculated as follows: ( (3 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 11 Ratings = 4.182

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 1.576 Points relating to the number of positive Reviews for Melbourne House is based on 1 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 = 3 then divided by 2 = 1.500

    2. Target of 6.6 positive Reviews (33 registered maximum number of service users ÷ 5). 1 Reviews ÷ 6.6 Target = 0.152 , then divided by 2 = 0.076

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    0
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Melbourne House?

  • Extremely LIKELY
    1
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Melbourne House

  • Niece of Resident/Service User
    1

Melbourne House cared for my aunt, who had vascular dementia and was with them for quite a while. My aunt could be cheerful and lively, and she did have a good sense of humour, but I have to be honest and say she could at times be a bit of a handful, especially as her illness progressed. I do feel the staff, both management and the carers, handled her with skill and with warmth. The illness was not easy for her, needless to say, and they helped her deal with it as much as possible while recognising who she was inside.
I know staff (including the manager, who I found both very capable and very approachable) used to take her to church when she wanted to go, for example, or to the shops, and carers also read her chosen books to her, which I know she enjoyed and made her feel relaxed and calm. They knew her humour and her personality well enough to make her laugh and feel comfortable and safe, and I think that was very valuable.

How likely would you be to recommend Melbourne House? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

Submit a Review for Melbourne House

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    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Melbourne House

Job Vacancies

Staff Profiles

Shirley

Shirley Tshawe

Job Title: Registered Home Manager

Joined: 2002

Description:

Qualified Registered Home Manager, NQV 2 & 3, Diploma in Management Level 5. Training in Moving and Handling, First Aid, Fire Safety, Health and Safety, Food Hygiene, Medication, Dementia, Equality and Diversity and End of Life.

Manaal

Manaal Hamoud

Job Title: Team Leader

Joined: 2016

Description:

I have gained NVQ level 3 in Health and Social Care. I am currently working towards my NVQ in Team Leading.

I have achieved all mandatory training.

Ziyanda

Ziyanda Ndabankulu

Job Title: Senior Care Assitant

Joined: 2016

Description:

Ziyanda is a Senior Carer and has achieved NVQ Level 2 and 3 in Health and Social Care.

Ziyanda has achieved all her mandatory training.

Phyllis

Phyllis Mungai

Job Title: Senior Carer

Joined: 2011

Description:

Phyllis has NVQs Level 2 & 3; All mandatory Training- Moving and Handling, Health and Safety, Infection Control, Food Hygiene, First Aid, Dementia, Fire Safety, Equality and Diversity, Safe Handling of Medication

Gayle

Gayle Atkins

Job Title: Senior Carer

Joined: 2009

Description:

NVQs Level 2 & 3 in Health and Social Care
Health & Safety, Moving & Handling, Medication Training, Fire Safety, End of Life, Emergency First Aid at Work, Equality and Diversity, Food Hygiene.

Lisa

Lisa Chant

Job Title: Senior Care Assitant / Care Assistant

Joined: 2013

Description:

Lisa is a Care Assistant who covers as a Senior Carer.

Lisa has achieved NVQ Level 2 and 3 in Health and Social Care.

Lisa has completed all mandatory training.

No image found

Julie Mary Codd

Job Title: Care Assistant

Joined: 2014

Description:

Julie has all mandatory training - Moving & Handling; Health & Safety; Food Hygiene; Infection Control; and First Aid; She is at the moment doing her NVQ Level 2.

No image found

Ekoue (Patrick) Edjodji

Job Title: Care Assistant / Cook

Joined: 2015

Description:

Patrick is employed as a Care Assistant and works 2 days as a cook within the Kitchen.

Patrick is working towards his NVQ Level 2 in Health and Social Care.

Patrick has completed all Mandatory Training.

Angela

Angela Frimpong

Job Title: Care Assistant

Joined: 2009

Description:

Angela has all the mandatory training - Moving & Handling; Health & Safety; Infection Control; First Aid. Angela has NVQ Level 2. She is also trained in Dementia; Equality and Diversity; Safeguarding Vulnerable Adults;

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Nura Hussein

Job Title: Care Assistant

Joined: 2016

Description:

Nura has gained NVQ Level 2 in Health and Social Care.

Nura has completed all mandatory training.

William

William Nganga

Job Title: Care Assistant

Joined: 2013

Description:

William has all the mandatory training ie Moving and Handling, Food Hygiene, Fire Safety, First Aid and Infection Control. He is currently doing his NVQ Level 2 in Care.

Venantie

Venantie Nzogera

Job Title: Care Assistant

Joined: 2011

Description:

Venantie has NVQ Level 2 in care, she has all the mandatory training - Moving and Handling, Health and Safety, First Aid, Food Hygiene, Safe Handling of Medicines, Equality and Diversity, Dementia, Infection Control.

Marta

Marta Tyszkiewicz

Job Title: Care Assistant

Joined: 2011

Description:

Marta has done all mandatory training(Moving and Handling, Health and Safety, Infection Control, Food Hygiene and Fire Safety). She has done NVQs 2 and 3. She has trained in Dementia, Equality and Diversity, Mental Capacity, Medication, Safeguarding, First Aid and End of Life Care.

Laiza

Laiza Kunaka

Job Title: Night Care Assistant

Joined: 2009

Description:

Laiza has NVQ Level 2, All mandatory training: Moving and Handling, Health and Safety, First Aid, Food Hygiene, Infection Control, Dementia, Equality and Diversity, End of Life Care.

No image found

Agnes Mutonono

Job Title: Night Care Assistant

Joined: 2012

Description:

Agnes has NVQ Level 2; All mandatory training Moving and Handling, Health and Safety, Food Hygiene, Fire Safety, First Aid, Dementia, Equality and Diversity, End of Life Care, Infection Control;

NDUWAMARIYA  (MARY)

NDUWAMARIYA (MARY) Ntihabose

Job Title: Care Assistant

Joined: 2014

Description:

Mary has completed her NVQ Level 2 in Health and Social Care and is now currently working towards her NQV Level 3.

Mary has completed all her mandatory training.

Esther

Esther Mahinda

Job Title: Care Assistant

Joined: 2015

Description:

Esther is working towards her NVQ Level 2 in Health and Social Care.

Esther has completed all her mandatory trainings.

Jimaima

Jimaima NWENGO-FIADONU

Job Title: Care Assistant

Joined: 2016

Description:

Jimaima is currently working towards her NVQ Level 2 in Health and Social Care.

Jimaima has completed all mandatory trainings.

Nadine

Nadine Keza

Job Title: Care Assistant

Joined: 2016

Description:

Nadine is currently working towards her NVQ Level 2 in Health and Social Care.

Nadine has gained all her mandatory trainings.

Ines

Ines Noumedem

Job Title: Care Assistant

Joined: 2016

Description:

Ines has gained her mandatory trainings.

Jamela

Jamela Parveen

Job Title: Care Assistant

Joined: 2015

Description:

Jamela has achieved NVQ Level 2 in Health and Social Care.

Jamela has achieved all mandatory trainings.

Charmaine

Charmaine Wright

Job Title: Care Assistant

Joined: 2015

Description:

Charmaine is currently working towards her NVA Level 2 in Health and Social Care.

Charmaine has achieved all her mandatory trainings.

Lisa

Lisa Brooks

Job Title: Domestic Assistant

Joined: 2010

Description:

Lisa has NVQ Level 2 in Housekeeping, Moving and Handling, Infection Control, Safeguarding Vulnerable Adults, Fire Safety training, First Aid, Food Hygiene, End of Life Care, Dementia and Equality and Diversity.

Sharon

Sharon Mclain

Job Title: Care Assistant

Joined: 2011

Description:

Sharon has NVQs Level 2 & 3; All mandatory training - Moving and Handling, Health & Safety, Fire Safety, Safe Handling of Medicines, Infection Control, Safeguarding Vulnerable Adults, Dementia, Equality and Diversity, Food Hygiene

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Melbourne House