The Willows

38/39 Westminster Road, Earlsdon, Coventry CV1 3GB
Review Us
9.1 35 Reviews
  • The Willows, Coventry
In the heart of Coventry, this family-run and award-winning care home offers affordable, quality care. The friendly, caring team ensure person-centred care with residents encouraged to lead an enriched life, supported by the engaging social programme packed with clubs, trips out and regular entertainment.

The home has a range of comfortable bedrooms and the pleasant sensory garden has a patio seating area. Residents with dementia are supported with sensory areas, reminiscence activities and memory boxes.

Residents enjoy a varied and engaging program of activities and events, designed to enhance their physical, mental and spiritual well-being of all residents. From creative activities such as painting, baking and gardening, to regular visits from entertainers such as singers, dancers and musicians, religious services and outings, activities are intended to inspire and engage residents as individuals and as a community.

The home has a great choice of lifestyle facilities, including a hair salon, where residents regularly get together and enjoy a little ‘me time’. With three separate lounges and intimate restaurant-style, dining rooms, residents also have a great choice of dining options, and the team take pride in offering high-quality food, prepared by the experienced catering team.

The Willows offers affordable, high-quality residential, dementia, respite and day care. The home has a range of lounges and relaxation areas, residents can find the perfect mix of social interaction or privacy. Care provides comfort and peace of mind.

The Willows is actively welcoming new residents, with the team ready to welcome new residents who need care and support, they are there to provide help and advice to ensure you find the right care for you or your loved one. Book a visit to arrange your tour or contact the team for more information.
Show The Willows on the Map

Care Provided

Type of Service

    Residential Home
  • For a maximum of 32 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £740 – £950
  • Self-Funded Residential Dementia Care: £740 – £950
  • RESPITE Self-Funded Residential Care: £740 – £950
  • RESPITE Self-Funded Residential Dementia Care: £740 – £950

Fees are dependent on rooms - a detailed guide is available upon request.

These prices are only a guideline, please contact The Willows to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Good to Know

Group/Owner

Person in charge

  • Cheta Ogbuzuru (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024

Room Information

  • Single Rooms (32)
  • Single Rooms with Ensuite Wet Room (6)

Parking

  • When visiting, there are free parking spaces behind the care home, you can access this through the GP surgery entrance. There is also an NCP parking for £1.45 for a full day.

The Willows Reviews (35)

9.1

The Willows has a Review Score of 9.1 (9.070) out of 10, based on 5 reviews in the last 2 years.
Over all time The Willows has 35 reviews.

Overall Experience
  • 32
  • 3
  • 0
  • 0
  • 0
Date Published
  • 35
  • 3
  • 3
  • 5
  • 30
Reviewer Connection to The Willows
  • 10
  • 6
  • 4
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 35, showing 21-35
Review from Veronica P (Resident) assisted by family/friend published on 29 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's a nice place. Very good staff. Food very good. Nice garden. Comfortable. The staff are very nice; friendly, pleasant and very helpful. Will always have a chat with us, lots of activities.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nichola H (Daughter of Resident) published on 26 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident at The Willows for 18 months. He has settled in completely and loves the 'banter' with the staff. The home has a great 'home from home' feeling and I am totally happy with my Dad's care at The Willows.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jo W (Daughter of Resident) published on 26 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time I visit my father, the friendly attitude of the staff and the general feeling of 'home from home' is ever present. A wonderful home that gives me the comfort and confidence of knowing that my Dad is in good hands.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stuart P (Son of Resident) published on 26 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Plenty food and drinks, always excellent, just like a home cooked meal. Staff always friendly and time for a chat, always make us welcome. Home away from home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from TJ (Husband of Resident) published on 24 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very informative and I am happy with the care that everyone takes with my wife and keeping us informed with her condition.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul L (Son of Resident) published on 24 November 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Every time I visit my mother I always get a lovely reception. The staff are very kind and always offer me tea and biscuits on arrival. The staff and management are always trying to improve activities and there is always work going on to home painting, new carpets etc. I believe my mother really likes
being at The Willows.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Bonita D (Daughter of Resident) assisted by family/friend published on 25 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely caring staff, always puts residents first. Great communication. Freshly cooked meals. When I visit I am always greeted with a smile and offered a drink. Top care home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stephen P (Son of Resident) assisted by family/friend published on 25 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care of my Mum and Dad excellent. After the passing of my Dad, all staff, even ones we don't see, were a great help. Care for Dad, right up to the last was out of this world by all. The care and concern by all for Mum is excellent. Mum is happier now and smiles more than she has for the last three years
which we are pleased about. She eats well, is happy with activities which are done and the whole experience for Mum and me is really excellent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Annette L (Stepdaughter of Resident) published on 22 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Willows is a warm and welcoming care home. The staff, work hard to ensure that all the resident's needs are met.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ruth T (Friend of Resident) published on 17 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice friendly home. The staff are wonderful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pamela D (Sister of Resident) published on 13 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visit with my brother. Staff were very helpful and friendly. I love the way the home is now looking. All standards are met 100%.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David L (Son of Resident) published on 5 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly staff, very clean, not too many residents so plenty of staff to look after them. Food good and also nice garden to take mum out in the summer.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jennie P (Granddaughter of Resident) published on 3 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan seems very happy staying here and we are happy she's in a safe and secure environment. The staff are always friendly and helpful. The facilities are clean and safe, and my nan never complains about the food!
Overall we are extremely happy we have found this home where my nan can stay.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ron J (Husband of Resident) published on 31 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management and staff of the Willows Care Home have my total confidence. There was an incident earlier in the year, concerning my wife but this was resolved to my satisfaction. I am totally satisfied with the care received by my wife.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jane Lynne J (Daughter of Resident) published on 11 December 2015 Submitted via Website • Report
Overall Experience 4.0 out of 5
Since mother went into The Willows in October she has made massive improvement, previously she did not recognise me but the care and attention she is now receiving has made a great improvement thanks to the Manager and the team she now enjoys the company and the social mixing, her general wellbeing
from eating properly has made such a difference, when I visit the staff are always out and about very friendly and helpful. As I live in Birmingham this has been a great weight off myself knowing that she is happy at the Willows. A heartfelt thanks to you all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.1 (9.070)

Overview of Review Score

The Review Score of 9.1 (9.070) out of 10 for The Willows is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.789 for The Willows is calculated as follows: ( (46 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 57 Ratings = 4.789
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.281 Points relating to the number of positive Reviews for The Willows is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4. 5 Positive Reviews ÷ 6.4 = 0.781
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Feb 2025

Overall Requires improvement

  • Caring Requires improvement
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (10)

Meet the Team (1)

No image found

Teresa Dalton

Job Title: Registered Manager Joined: 2021

Teresa believes to be good in her role you need to understand residents’ needs and the ability to make a difference. Skills and ability to plan and organise own workload and ability to work independently. To establish links and encourage involvement with families and local communities in the home. To promote a positive image of the home by maintaining a professional approach at all times. Excellent communication skills. Treat people with dignity and equality. To provide occupational opportunities for individual residents. To confidently plan and organise group activity programmes.


The favourite part of her working day is making a difference and seeing a smile on residents’ faces is what motivates her and keeps her going; makes her job rewarding. It is the satisfaction gained knowing she has made a difference.


The biggest professional challenge in her current role is working with advanced dementia residents and understanding their challenging individual needs.


Qualities which make Teresa stand out are her good people skills and management, good communication, treating people with equality and approachable and understanding

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Willows to verify any information. View our terms and conditions. The Willows has an Enhanced Service - more info.