
nan seems very happy staying here and we are happy she's in a safe and secure environment.Jennie P(Granddaughter of Resident/Service User)

Everyone treats all the residents as individuals firstly! My aunt is so happy and safeKay B(Niece of Resident/Service User)

The staff have been wonderful with mum. Caring, compassionate and cheerfulJohanne F(Daughter of Resident/Service User)

nan seems very happy staying here and we are happy she's in a safe and secure environment.Jennie P(Granddaughter of Resident/Service User)

Everyone treats all the residents as individuals firstly! My aunt is so happy and safeKay B(Niece of Resident/Service User)

The staff have been wonderful with mum. Caring, compassionate and cheerfulJohanne F(Daughter of Resident/Service User)

In the heart of Coventry, this family-run and award-winning care home offers affordable, quality care. The friendly, caring team ensure person-centred care with residents encouraged to lead an enriched life, supported by the engaging social programme packed with clubs, trips out and regular entertainment.
The home has a range of comfortable bedrooms and the pleasant sensory garden has a patio seating area. Residents with dementia are supported with sensory areas,...
Care Provided by The Willows
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
- Alcohol / Drug Misuse
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 32 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees at The Willows Residential Care Home are determined by an assessment of personal care needs, room choice and any specialist support required. Weekly rates cover personal care, meals, laundry, activities and access to communal facilities. Charges may be adjusted over time if care needs change or if enhanced support becomes necessary. All fees are explained clearly so residents and families understand what is included and any potential future changes.
The price(s) shown are provided by the care home. Contact The Willows for full pricing details and T&Cs.
Contact The Willows to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- The Maple Group
- Private Owned
Person in charge
- Cheta Ogbuzuru(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1998
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (32)
- Single Rooms with ensuite Wet Room (12)
Visiting
- The Willows Residential Care Home welcomes relatives and friends during set visiting times that reflect residents’ daily care, rest and meal schedules. Visits are encouraged to take place during quieter periods to promote a calm and positive experience. Visitors may be asked to follow any health or safety guidelines in place to protect residents. Staff remain on hand to support residents in preparing for visits and to provide assistance throughout the visit when required.
Parking
- Visitor parking is available on the grounds at The Willows Residential Care Home, with clearly marked spaces located near the entrance for ease of access. As parking can become limited at peak times, guests may need to plan extra time on arrival. On-street parking is generally available in the nearby area when the car park is full. Visitors are requested to park respectfully, ensuring access points, driveways and emergency routes remain unobstructed at all times.
The Willows Reviews (35)
The Willows has a Review Score of 8.4 (8.395) out of 10, based on 3 reviews in the last 2 years.
Over all time The Willows has 35 reviews.
It's a nice place. Very good staff. Food very good. Nice garden. Comfortable. The staff are very nice; friendly, pleasant and very helpful. Will always have a chat with us, lots of activities.
Every time I visit my father, the friendly attitude of the staff and the general feeling of 'home from home' is ever present. A wonderful home that gives me the comfort and confidence of knowing that my Dad is in good hands.
My father has been a resident at The Willows for 18 months. He has settled in completely and loves the 'banter' with the staff. The home has a great 'home from home' feeling and I am totally happy with my Dad's care at The Willows.
Plenty food and drinks, always excellent, just like a home cooked meal. Staff always friendly and time for a chat, always make us welcome. Home away from home.
Very informative and I am happy with the care that everyone takes with my wife and keeping us informed with her condition.
Every time I visit my mother I always get a lovely reception. The staff are very kind and always offer me tea and biscuits on arrival. The staff and management are always trying to improve activities and there is always work going on to home painting, new carpets etc. I believe my mother really likes being at The Willows.
Lovely caring staff, always puts residents first. Great communication. Freshly cooked meals. When I visit I am always greeted with a smile and offered a drink. Top care home.
Care of my Mum and Dad excellent. After the passing of my Dad, all staff, even ones we don't see, were a great help. Care for Dad, right up to the last was out of this world by all. The care and concern by all for Mum is excellent. Mum is happier now and smiles more than she has for the last three years which we are pleased about. She eats well, is happy with activities which are done and the whole experience for Mum and me is really excellent.
The Willows is a warm and welcoming care home. The staff, work hard to ensure that all the resident's needs are met.
Very nice friendly home. The staff are wonderful.
Visit with my brother. Staff were very helpful and friendly. I love the way the home is now looking. All standards are met 100%.
Friendly staff, very clean, not too many residents so plenty of staff to look after them. Food good and also nice garden to take mum out in the summer.
Overall we are extremely happy we have found this home where my nan can stay.
The management and staff of the Willows Care Home have my total confidence. There was an incident earlier in the year, concerning my wife but this was resolved to my satisfaction. I am totally satisfied with the care received by my wife.
Since mother went into The Willows in October she has made massive improvement, previously she did not recognise me but the care and attention she is now receiving has made a great improvement thanks to the Manager and the team she now enjoys the company and the social mixing, her general wellbeing from eating properly has made such a difference, when I visit the staff are always out and about very friendly and helpful. As I live in Birmingham this has been a great weight off myself knowing that she is happy at the Willows. A heartfelt thanks to you all.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 June 2025Requires improvement
- CaringRequires improvement
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Willows.
There are no upcoming events for The Willows.
Awards / Recognitions (10)
- 01 Feb 2018Recipient: The Willows
- 10 Sep 2015Recipient: The Willows
- 01 Feb 2015Recipient: The Willows
Accreditations
There are no accreditations posted yet for The Willows.
Meet the Team (1)

Teresa believes to be good in her role you need to understand residents’ needs and the ability to make a difference. Skills and ability to plan and organise own workload and ability to work independently. To establish links and encourage involvement with families and local communities in the home. To promote a positive image of the home by maintaining a professional approach at all times. Excellent communication skills. Treat people with dignity and equality. To provide occupational opportunities for individual residents. To confidently plan and organise group activity programmes.
The favourite part of her working day is making a difference and seeing a smile on residents’ faces is what motivates her and keeps her going; makes her job rewarding. It is the satisfaction gained knowing she has made a difference.
The biggest professional challenge in her current role is working with advanced dementia residents and understanding their challenging individual needs.
Qualities which make Teresa stand out are her good people skills and management, good communication, treating people with equality and approachable and understanding
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Willows to verify any information. View our terms and conditions. The Willows has an Enhanced Service -more info.