The Willows, Coventry, West Midlands
The Willows, Coventry, West Midlands
The Willows, Coventry, West Midlands

Based within close proximity to Coventry City Centre, family-run The Willows, has easy access to bus stops, a train station and local amenities.

Their friendly, well-trained team ensures high standards of dementia care in a comfortable, caring and compassionate environment.

Resident happiness and well-being is at the heart of the home and a daily fun, engaging and stimulating social programme is designed to encourage residents to lead a fulfilled, happy and enriched life. Dementia care is supported with sensory areas, reminiscence activities and memory boxes.

The willows offer a range of comfortable bedrooms and communal lounges. Home-cooked meals are served in the dining rooms, which provide access to a pleasant sensory garden with patio seating area.

Group: Adept Care Homes Ltd

Person in charge: Bev Jones (Home Manager)

Local Authority / Social Services: Coventry City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 32 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease

Admission Information: Ages 60+.

Single Rooms: 32

Rooms with ensuite WC: 6

Weekly Charges Guide: Personal Care Single £590 – £638 (These prices are only a guideline, please contact The Willows to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Willows: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 The Willows has a Review Score of 9.8 (9.833)

The Review Score of 9.8 (maximum of 10) for The Willows is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for The Willows in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.833 for The Willows is calculated as follows: ( (192 Excellents x 5) + (34 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 228 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Willows is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 8 Reviews ÷ 6.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    18
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Willows?

  • Extremely LIKELY
    18
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Willows

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    4
  • Friend of Resident/Service User
    2
  • Husband of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • more

Every time I come to the home the staff are always very welcoming and supportive of my friend. Everyone is well dressed and the meals are lovely - like a 5* hotel. I am always saying what an excellent home The Willows is and would recommend it to anyone who is put in a position where they can no longer cope with the illness of a loved on. Very pleased.

How likely would you be to recommend The Willows? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister and I have been very pleased with the care, the attitude of staff and manager of The Willows. They have listened to our feelings and emotions and treated our mum with kindness and patience. Nothing has been too much trouble.

How likely would you be to recommend The Willows? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Our families would like to thank staff and carers for the care and attention given to our mum during her stay with you until her passing away. We think your care and kindness is 1st class and the Willows is a lovely place for people who need residential care.

How likely would you be to recommend The Willows? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Everyone treats all the residents as individuals firstly!
My aunt is so happy and safe - every time I visit she is clean, tidy and enjoying a cup of tea - her favourite pass time!
A huge thank you to everyone.

How likely would you be to recommend The Willows? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It's a nice place. Very good staff. Food very good. Nice garden. Comfortable. The staff are very nice; friendly, pleasant and very helpful. Will always have a chat with us, lots of activities.

How likely would you be to recommend The Willows? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father has been a resident at The Willows for 18 months. He has settled in completely and loves the 'banter' with the staff. The home has a great 'home from home' feeling and I am totally happy with my Dad's care at The Willows.

How likely would you be to recommend The Willows? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Every time I visit my father, the friendly attitude of the staff and the general feeling of 'home from home' is ever present. A wonderful home that gives me the comfort and confidence of knowing that my Dad is in good hands.

How likely would you be to recommend The Willows? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Plenty food and drinks, always excellent, just like a home cooked meal. Staff always friendly and time for a chat, always make us welcome. Home away from home.

How likely would you be to recommend The Willows? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very informative and I am happy with the care that everyone takes with my wife and keeping us informed with her condition.

How likely would you be to recommend The Willows? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Every time I visit my mother I always get a lovely reception. The staff are very kind and always offer me tea and biscuits on arrival. The staff and management are always trying to improve activities and there is always work going on to home painting, new carpets etc. I believe my mother really likes being at The Willows.

How likely would you be to recommend The Willows? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Care of my Mum and Dad excellent. After the passing of my Dad, all staff, even ones we don't see, were a great help. Care for Dad, right up to the last was out of this world by all. The care and concern by all for Mum is excellent. Mum is happier now and smiles more than she has for the last three years which we are pleased about. She eats well, is happy with activities which are done and the whole experience for Mum and me is really excellent.

How likely would you be to recommend The Willows? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Lovely caring staff, always puts residents first. Great communication. Freshly cooked meals. When I visit I am always greeted with a smile and offered a drink. Top care home.

How likely would you be to recommend The Willows? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The Willows is a warm and welcoming care home. The staff, work hard to ensure that all the resident's needs are met.

How likely would you be to recommend The Willows? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very nice friendly home. The staff are wonderful.

How likely would you be to recommend The Willows? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Visit with my brother. Staff were very helpful and friendly. I love the way the home is now looking. All standards are met 100%.

How likely would you be to recommend The Willows? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Friendly staff, very clean, not too many residents so plenty of staff to look after them. Food good and also nice garden to take mum out in the summer.

How likely would you be to recommend The Willows? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My nan seems very happy staying here and we are happy she's in a safe and secure environment. The staff are always friendly and helpful. The facilities are clean and safe, and my nan never complains about the food!
Overall we are extremely happy we have found this home where my nan can stay.

How likely would you be to recommend The Willows? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The management and staff of the Willows Care Home have my total confidence. There was an incident earlier in the year, concerning my wife but this was resolved to my satisfaction. I am totally satisfied with the care received by my wife.

How likely would you be to recommend The Willows? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since mother went into The Willows in October she has made massive improvement, previously she did not recognise me but the care and attention she is now receiving has made a great improvement thanks to the Manager and the team she now enjoys the company and the social mixing, her general wellbeing from eating properly has made such a difference, when I visit the staff are always out and about very friendly and helpful. As I live in Birmingham this has been a great weight off myself knowing that she is happy at the Willows. A heartfelt thanks to you all.

How likely would you be to recommend The Willows? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

April 2017

October 2016

February 2016

September 2015

Excellence award for Resident's Care

Recipient: The Willows

Date: Thursday 10 Sep 2015

more details

February 2015

Top 20 Care Homes West Midlands 2015

Recipient: The Willows

Date: Sunday 01 Feb 2015

more details

September 2014

Excellence Award for Staff Commitment

Recipient: The Willows

Date: Monday 01 Sep 2014

more details

February 2014

Top 20 Care Homes West Midlands 2014

Recipient: The Willows

Date: Saturday 01 Feb 2014

more details

September 2013

Excellence Award for Management

Recipient: The Willows

Date: Sunday 01 Sep 2013

more details

Excellence Award for Social Events

Recipient: The Willows

Date: Saturday 01 Sep 2012

more details

Excellence Award for Social Events

Recipient: The Willows

Date: Thursday 01 Sep 2011

more details

Excellence Award for Staff Commitment

Recipient: The Willows

Date: Wednesday 01 Sep 2010

more details

Excellence Award for Home Cooking

Recipient: The Willows

Date: Tuesday 01 Sep 2009

more details

Job Vacancies

Staff Profiles

Bev

Bev Jones

Job Title: Home Manager

Joined: 2009

Description:

Bev Jones has worked in the care industry for 28 years, has held managerial roles since 1999 and has been our Willows Home Manager for nearly 6 years. Bev has achieved a NVQ level 4 in Health & Social Care, a Registered Managers Award (RMA), a Diploma in Social Work and A levels in Psychology and Sociology. Bev has attended numerous care-related and dementia courses.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Willows