Based within close proximity to Coventry City Centre, family-run The Willows, has easy access to bus stops, a train station and local amenities.
Their friendly, well-trained team ensures high standards of dementia care in a comfortable, caring and compassionate environment.
Resident happiness and well-being is at the heart of the home and a daily fun, engaging and stimulating social programme is designed to encourage residents to lead a fulfilled, happy and enriched life. Dementia care is supported with sensory areas, reminiscence activities and memory boxes.
The willows offer a range of comfortable bedrooms and communal lounges. Home-cooked meals are served in the dining rooms, which provide access to a pleasant sensory garden with patio seating area.
Group: The Maple Group
Person in charge: Bev Jones (Home Manager)
Local Authority / Social Services: Coventry City Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 32 Service Users
Registered Care Categories*: Dementia • Old Age • Younger Adults
Specialist Care Categories: Alzheimer's • Parkinson's Disease
Admission Information: Ages 60+.
Single Rooms: 32
Rooms with ensuite WC: 6
Weekly Charges Guide: Personal Care Single £590 – £638 (These prices are only a guideline, please contact The Willows to find out the exact price for your requirements.)
Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on The Willows: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.8 (maximum of 10) for The Willows is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for The Willows in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.833 for The Willows is calculated as follows: ( (192 Excellents x 5) + (34 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 228 Ratings = 4.833
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for The Willows is based on 7 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 7 Reviews ÷ 6.4 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Willows has a Review Score of 9.8 (9.833) from 19 Reviews
Review submitted from a Postal Card by C T (Friend of Resident) on Tuesday 12 September 2017. Relates to September 2017.
Every time I come to the home the staff are always very welcoming and supportive of my friend. Everyone is well dressed and the meals are lovely - like a 5* hotel. I am always saying what an excellent home The Willows is and would recommend it to anyone who is put in a position where they can no longer cope with the illness of a loved on. Very pleased.
How likely would you be to recommend The Willows? Extremely Likely
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Review submitted from a Postal Card by Doreen B (Daughter of Resident) on Wednesday 30 August 2017. Relates to August 2017.
My sister and I have been very pleased with the care, the attitude of staff and manager of The Willows. They have listened to our feelings and emotions and treated our mum with kindness and patience. Nothing has been too much trouble.
How likely would you be to recommend The Willows? Extremely Likely
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Review submitted from a Website Submission by Jenny T (Daughter of Resident) on Monday 17 July 2017. Relates to July 2017.
Our families would like to thank staff and carers for the care and attention given to our mum during her stay with you until her passing away. We think your care and kindness is 1st class and the Willows is a lovely place for people who need residential care.
How likely would you be to recommend The Willows? Extremely Likely
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Review submitted from a Postal Card by Kay B (Niece of Resident) on Thursday 8 June 2017. Relates to June 2017.
Everyone treats all the residents as individuals firstly!
My aunt is so happy and safe - every time I visit she is clean, tidy and enjoying a cup of tea - her favourite pass time!
A huge thank you to everyone.
How likely would you be to recommend The Willows? Extremely Likely
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Review submitted from a Postal Card by Veronica P (Resident) on Friday 28 April 2017. Relates to April 2017.
It's a nice place. Very good staff. Food very good. Nice garden. Comfortable. The staff are very nice; friendly, pleasant and very helpful. Will always have a chat with us, lots of activities.
How likely would you be to recommend The Willows? Extremely Likely
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Review submitted from a Postal Card by Nichola H (Daughter of Resident) on Wednesday 26 April 2017. Relates to April 2017.
My father has been a resident at The Willows for 18 months. He has settled in completely and loves the 'banter' with the staff. The home has a great 'home from home' feeling and I am totally happy with my Dad's care at The Willows.
How likely would you be to recommend The Willows? Extremely Likely
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Review submitted from a Postal Card by Jo W (Daughter of Resident) on Wednesday 26 April 2017. Relates to April 2017.
Every time I visit my father, the friendly attitude of the staff and the general feeling of 'home from home' is ever present. A wonderful home that gives me the comfort and confidence of knowing that my Dad is in good hands.
How likely would you be to recommend The Willows? Extremely Likely
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Review submitted from a Postal Card by Stuart P (Son of Resident) on Thursday 26 January 2017. Relates to January 2017.
Plenty food and drinks, always excellent, just like a home cooked meal. Staff always friendly and time for a chat, always make us welcome. Home away from home.
How likely would you be to recommend The Willows? Extremely Likely
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Review submitted from a Postal Card by TJ (Husband of Resident) on Thursday 24 November 2016. Relates to October 2016.
Very informative and I am happy with the care that everyone takes with my wife and keeping us informed with her condition.
How likely would you be to recommend The Willows? Extremely Likely
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Review submitted from a Postal Card by Paul L (Son of Resident) on Thursday 24 November 2016. Relates to November 2016.
Every time I visit my mother I always get a lovely reception. The staff are very kind and always offer me tea and biscuits on arrival. The staff and management are always trying to improve activities and there is always work going on to home painting, new carpets etc. I believe my mother really likes being at The Willows.
How likely would you be to recommend The Willows? Likely
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Review submitted from a Postal Card by Stephen P (Son of Resident) on Tuesday 25 October 2016. Relates to October 2016.
Care of my Mum and Dad excellent. After the passing of my Dad, all staff, even ones we don't see, were a great help. Care for Dad, right up to the last was out of this world by all. The care and concern by all for Mum is excellent. Mum is happier now and smiles more than she has for the last three years which we are pleased about. She eats well, is happy with activities which are done and the whole experience for Mum and me is really excellent.
How likely would you be to recommend The Willows? Extremely Likely
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Review submitted from a Postal Card by Bonita D (Daughter of Resident) on Tuesday 25 October 2016. Relates to October 2016.
Lovely caring staff, always puts residents first. Great communication. Freshly cooked meals. When I visit I am always greeted with a smile and offered a drink. Top care home.
How likely would you be to recommend The Willows? Extremely Likely
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Review submitted from a Postal Card by Annette L (Stepdaughter of Resident) on Monday 22 August 2016. Relates to August 2016.
The Willows is a warm and welcoming care home. The staff, work hard to ensure that all the resident's needs are met.
How likely would you be to recommend The Willows? Extremely Likely
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Review submitted from a Postal Card by Ruth T (Friend of Resident) on Wednesday 17 August 2016. Relates to August 2016.
Very nice friendly home. The staff are wonderful.
How likely would you be to recommend The Willows? Extremely Likely
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Review submitted from a Postal Card by Pamela D (Sister of Resident) on Wednesday 29 June 2016. Relates to June 2016.
Visit with my brother. Staff were very helpful and friendly. I love the way the home is now looking. All standards are met 100%.
How likely would you be to recommend The Willows? Extremely Likely
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Review submitted from a Postal Card by David L (Son of Resident) on Sunday 22 May 2016. Relates to May 2016.
Friendly staff, very clean, not too many residents so plenty of staff to look after them. Food good and also nice garden to take mum out in the summer.
How likely would you be to recommend The Willows? Extremely Likely
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Review submitted from a Postal Card by Jennie P (Granddaughter of Resident) on Friday 20 May 2016. Relates to May 2016.
My nan seems very happy staying here and we are happy she's in a safe and secure environment. The staff are always friendly and helpful. The facilities are clean and safe, and my nan never complains about the food!
Overall we are extremely happy we have found this home where my nan can stay.
How likely would you be to recommend The Willows? Extremely Likely
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Review submitted from a Postal Card by Ron J (Husband of Resident) on Thursday 17 December 2015. Relates to December 2015.
The management and staff of the Willows Care Home have my total confidence. There was an incident earlier in the year, concerning my wife but this was resolved to my satisfaction. I am totally satisfied with the care received by my wife.
How likely would you be to recommend The Willows? Extremely Likely
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Review submitted from a Website Submission by Jane Lynne J (Daughter of Resident) on Monday 7 December 2015. Relates to December 2015.
Since mother went into The Willows in October she has made massive improvement, previously she did not recognise me but the care and attention she is now receiving has made a great improvement thanks to the Manager and the team she now enjoys the company and the social mixing, her general wellbeing from eating properly has made such a difference, when I visit the staff are always out and about very friendly and helpful. As I live in Birmingham this has been a great weight off myself knowing that she is happy at the Willows. A heartfelt thanks to you all.
How likely would you be to recommend The Willows? Extremely Likely
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February 2018
September 2015
February 2015
September 2014
February 2014
September 2013
Job Title: Home Manager
Joined: 2009
Description:
Bev Jones has worked in the care industry for 28 years, has held managerial roles since 1999 and has been our Willows Home Manager for nearly 6 years. Bev has achieved a NVQ level 4 in Health & Social Care, a Registered Managers Award (RMA), a Diploma in Social Work and A levels in Psychology and Sociology. Bev has attended numerous care-related and dementia courses.
There are currently no Care Home Idol entrants who have performed at The Willows
