Youell Court

My sister moved into Youell Court three and a half years ago and we have been very happy with the level of care given to her in that time. We visit regularly and have always deen good caring behaviour from both staff and management teams, If there has been anything that needs attention it is dealt with quickly and in a friendly way. Having her in safe hands is a weight off our minds as a family. We think it is great that the residents occasionally get a "day out" which they seem to enjoy. They also benefit from the activities and religious services which take place at home.

After two previous unsatisfactory homes, we found a place in Youell Court, where our mum was safe, well cared for and treated with dignity and compassion. Over the last four years, the home has significantly improved in its understanding of the complex needs of residents with multiple health conditions including Alzheimer's. Youell Court provided a real home for our mum. They respected her cultural background and interests, providing activities that engaged her and in which she could fully participate. The staff and management were very professional and caring. The greatest compliment that we can pay the staff is that whenever we asked our mum how she was being treated, she always said ‘They are just so kind’. This was very evident on her return from hospital admissions, our mum was always very keen to return to Youell Court or as she would say ‘To Her friends’. The care our mum received at the time of her death was excellent which we as a family we hugely appreciated.

As a family it was a difficult decision when the time came to arrange care for my mother, being at the age of 97 and dementia on the increase we could no longer manager her at home. Doing research Youell Court came up with her requirements. During her stay she was treated with dignity and compassion, her personal care was excellent. Sadly, upon her death, as a family, we took comfort that she spent her final days in an environment she was comfortable with.

Mum moved here in March 2019 from another care home (which was performing badly). I am delighted with the care she is now receiving. It is a calm, homely environment and the staff are very good. The meals are excellent. Mum has settled very well and I no longer need to worry as I know she is happy and safe at Youell Court.

Having to make a difficult decision, like all of you, have, or are going to, finding a care home to look after the safety and welfare of a parent, I can not recommend Youell Court highly enough. Starting with the management, the carers and all the staff that make the 'family' that look after your loved ones. The respect and attention shown to my father left me reassured that the care he is given, by the wonderful people that treat him correctly, "A care home" in the right sense.

Wonderful place, great staff, clean, food good. Would recommend to everyone. Very well looked after.

My Mum has been a Youell Court for 3 years. She has dementia and some physical difficulties. Staff at the home have always been welcoming, kind and friendly. There is a warmth and respect for individuals which always leaves me feeling reassured that Mum is understood and appreciated. The environment is colourful and stimulating, always being refreshed and well maintained. The central gardens create a light airy effect and give Mum a feeling of being outside on the way to and from her bedroom. As a relative, I feel that my views are easy to communicate and acted upon.

I am a regular visitor to the home for nearly 3 years and have noticed a great improvement in the last 12 months. The improvement relates to the management of the number of staff employed. Activities are more varied and some are related to resident's requests

Very caring with a good Christian attitude, good management team and maintenance team are very good.

The only downside is that the meals are not cooked freshly on site and some meals are bland and unappealing.

The staff employed at Youell Court are professional, dedicated, competent and friends with the residents and their visitors. The welcome is apparent upon entering the home and all staff are familiar with all residents needs and interests, irrespective of their individual roles and responsibilities. This home fills me with confidence in its ability to provide my mother with care, friendship and a happy place to live.