Hollybush House

Mum went into Hollybush following surgery after a fall. It was a traumatic time for her and she was confused and frightened, but thanks to the care provided by the wonderful team at Hollybush Mum soon settled. It was a huge relief for our family to know that she was well looked after and treated with such kindness, care and dignity. Everyone in the Hollybush team ,from carers to housekeeping to catering staff ,were always so friendly,welcoming and supportive and Mum was full of praise for all who cared for her. Residents were encouraged to stay active and engaged through daily activities and regular physiotherapy and staff worked hard to build a rapport with them. It was the little details that really impressed us, such as the scrupulous skin care and the fact that staff took the time to dress Mum in outfits that were co-ordinated , not just randomly selected. Our only regret is that Mum was unable to stay permanently as we know she would've been happy there. Thank you all.

A huge thank you to all the staff and fellow residents who made mums experience so special. She has really come on in leaps and bounds. It is great to see not only quality care but lots of activities to engage the residents / clients. The physio team have been awesome as well. Very caring staff and lovely atmosphere. Thank you all again for all you have done for mum.

Excellent place to recouperate. All staff are very kind and caring to a very high standard. I am only sorry that you do not take permanent residents as I would have more than happy to continue Mom's care with you

We've been very impressed with the experience so far.

Marie is really enjoying her time with you. She looks fantastic. She enjoys the games. Marie has said that all staff are lovely and help her with all her needs. As a family we thank you for all your doing to recuperate her.

Excellent care and compassion given to family member, treated with respect and dignity at all times,all staff are professional and friendly, nothing is ever too much trouble. The home is spotless at all times,activities every day if residents wish to join in. Always keep you up todate with any concerns or changes. Very high staffing levels to meet residents needs and support with on going care.

My mom was discharged to Hollybush to get her stronger for coming home. Unfortunately she deteriorated and was moved to palliative care at Hollybush. The staff were absolutely amazing, she was treated with dignity and respect until the end.

Only negative would be that you aren't always informed about things and communication is not always effective.

My time at Hollybush house has been very good. Staff helpful and kind, couldn't have been anywhere else to make me feel happier.

Very pleased with the level of care my husband is receiving. He is always clean and has no smells from incontinence pads. Lovely care staff - very supportive and friendly. The only small negative is the washing gets mixed up from time to tie, but that's not serious. All in all, a very caring and pleasant care home.

Mother incapable of filling in form, and unfortunately we're not in a position to have the funds to pay. If we did, she wouldn't be there! She got out of the building twice. Whilst this could happen once, twice is unacceptable. Sadly has been here nine months. It seems that her behaviour is proving to be challenging for this placement - advanced dementia, but very mobile and active.

All staff that I have met, and spoken to on the telephone, are polite, courteous and well informed about all issues raised about my mother, who is a resident at Hollybush House care home. The staff are outstanding in their ability to ensure a safe and friendly visit and keep my mother entertained! Well done!