Wordsley Hall

Mill Street, Wordsley, Stourbridge DY8 5SX
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9.3 25 Reviews
  • Wordsley Hall, Stourbridge
Wordsley Hall combines professional care with support for a versatile lifestyle, with its own activities programme, range of therapies and strong community links.

A converted Grade II Georgian House, Wordsley Hall is an excellent location to spend a retirement, with comfortable interiors and pleasant surroundings.

The mission of all Minster Care Group accommodations is to provide a home that feels like home, without compromising on the quality of care.
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Care Provided by Wordsley Hall

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1300
  • Self-Funded Residential Dementia Care: £1000 – £1300

These prices are only a guideline, please contact Wordsley Hall to find out the exact price for your requirements.

Contact Wordsley Hall to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Wordsley Hall to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jackie Taylor (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (44)
  • Couples/Companion Rooms (0)

Wordsley Hall Reviews (25)

9.3

Wordsley Hall has a Review Score of 9.3 (9.323) out of 10, based on 11 reviews in the last 2 years.
Over all time Wordsley Hall has 25 reviews.

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Reviewer Connection to Wordsley Hall
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Total of 25, showing 1-20
Review from D C (Brother of Resident) published on 17 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent care home. Care staff seems very good. Most of the staff have been there the seven years my sister has been there.
Reply from Omkar Naik, Marketing Admin at Wordsley Hall
Thank you so much for your kind words. Our team goes above and beyond to maintain a high-quality care standards at all times, and thankyou for entrusting us with your sister's care.
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Review from L W (Daughter of Resident) published on 5 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wordsley Hall is a very good home, and all the staff are very kind and caring. I have had two members of my family at the home. Mother and aunty and they were looked after and cared for till the end. My mother passed away 3 years ago, and when my aunty had to go into a home, we had no hesitation to
get her into Wordsley Hall. We knew she would be well looked after. She sadly passed away on 9th October 2025.
Reply from Omkar Naik, Marketing Admin at Wordsley Hall
We truly appreciate the trust you placed in Wordsley Hall by choosing us to care for both your mother and your aunt. Please accept our deepest condolences on the passing of your aunt. We are grateful…read more
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Review from C C (Niece of Resident) published on 5 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was welcomed into Wordsley Hall in February 2025 and was always cared for and provided for by a very caring team. I noticed that all of the residents were treated with respect, compassion and a sense of humour. It struck me as a happy place, and we would like to thank the management and staff
for all the love and care they gave my aunt and sympathies on her sudden death. Thank you all.
Reply from Omkar Naik, Marketing Admin at Wordsley Hall
Please accept our deepest condolences for your loss. We will share your kind message with team and we appreciate your trust in us during such a difficult time.
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Review from T P (Sister-in-law of Resident) published on 16 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Quite a few questions cannot be answered, as when we visit, we have not seen her room and we try to keep away from eating times. Seems clean enough from what we have seen. Never seen anyone doing activities, so cannot comment. When we arrive, we are shown to a room to see my sister in law. Some rooms
are better than others. The train station is particularly can be very busy and sometimes doors are open and you can see people in bed etc. Staff and management are very good, always friendly and cheerful.
Reply from Omkar Naik, Marketing Admin at Wordsley Hall
Thank you for this detailed feedback. We are happy to know that you are happy with your loved one's tailored care at Wordsley Hall. We always take your feedback seriously and take necessary actions…read more
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Review from Christine A (Resident) published on 15 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been at this home for the last 5 years now. I love it, the staff are very welcoming and friendly, nothing is too much trouble.
Reply from Omkar Naik, Marketing Admin at Wordsley Hall
Thank you for your lovely review. We are glad to know that you are happy and comfortable at Wordsley Hall. Your feedback means a lot to us.
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Review from Peter H (Wife of Resident) published on 15 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent
Reply from Omkar Naik, Marketing Admin at Wordsley Hall
Thank you so much for your review. We always strive to do our best for the residents.
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Review from Joanna P (Daughter-in-law of Resident) published on 29 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot find the words to express how grateful we are to all the staff at Wordsley Hall, for the care they gave my father in law during his time with them. They treated him like one of their own. He was kept clean, well fed, entertained, and above all, safe.


It's a daunting task moving an elderly

relative into a care home and their sensitivity and evident skill in caring for older people made the process so much easier.
Reply from Omkar Naik, Marketing Admin at Wordsley Hall
Thank you for sharing your experience. We're glad to hear that your father-in-law was well cared for and supported during his time with us. We will surely pass your kind sentiments onto the team.
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Review from K P (Wife of Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is treated with a great deal of respect. From all the staff & management. Difficult at times but always polite & respectful. Always happy to please.
Reply from Rahi Joshi, Marketing Associate at Wordsley Hall
Our team is committed to supporting every resident with kindness. Your appreciation means a lot to us. Thank you for your kind sentiments.
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Review from C B (Daughter of Resident) published on 11 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We cannot thank the staff enough for the love, care and respect they have shown mum. We have spent many hours at Wordsley Hall and have nothing but praise for the staff. Everyone works together as a team and nothing is too much trouble. We did have one issue and upon raising our concerns we couldn't
have asked for more understanding and the problem was dealt with immediately. It gives us peace of mind to know Mum is in such good hands, it feels like one big family and staff genuinely care. The meals smell and look lovely and the scones with cream and jam looked delicious. We will be forever grateful for all the kindness we have received at such a difficult time. I wish your wages reflected the hard work that this profession requires. A big thank you from the bottom of our hearts.
Reply from Jackie Taylor, Manager at Wordsley Hall
Thank you for your kind words. It is always lovely to be appreciated.
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Review from J H (Wife of Resident) published on 2 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has Dementia with Alzheimer's. After caring for him 24/7 for a 4 year period. I could no longer give him the care he needed and deserved. Wordsley Hall made his transition with love and care. They have gone over and above my expectations and my wonderful husband has settled beautifully. Thank
you to management and the excellent staff who treat us both with the utmost kindness and respect.
Reply from Rahi Joshi, Marketing Associate at Wordsley Hall
Thank you so much for your kind words and for sharing your experience with us. We're delighted to hear that you are happy with the care your husband is receiving at Wordsley Hall. Our team is…read more
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Review from H G (Sister of Resident) published on 26 January 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
I have family in Wordsley Hall and I feel the standards are below average. I was given a cup of tea in a cracked cup which should have been thrown away. Also, the sitting room furniture upstairs has seen better days.
I have found the staff to be rude and unprofessional and I hope and pray that I won’t
end up in Wordsley Hall.
Reply from Rahi Joshi, Marketing Associate at Wordsley Hall
We take all the feedback very seriously as we strive to provide the highest standard of care to all residents. We sincerely apologise for any inconvenience or dissatisfaction you may have encountered.…read more
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Review from J A (Sister of Resident) published on 15 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister has been in Wordsley Hall for 5 1/2 years now and has never had a which is a miracle as two people passed away in there two years ago. They also shut down the home if any illness occurs or isolate them. If we have any queries they soon deal with them with no problem. The worry we have now
is my sister's money is running out. She has paid in full all these years and could be moved to a cheaper home and and we don't want that.
Reply from Jackie Taylor, Manager at Wordsley Hall
Thank you for the kind words and I assure you that we would not support moving homes due to funding this is something we could discuss with social services. I would support you and your family to…read more
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Review from J A (Daughter of Resident) published on 30 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been in Wordsley Hall for over six months. We as a family think we made the right decision in moving him there from a previous care home. The staff and management are really caring and always happy to help with anything at all. He is very happy and we can't ask for anything more. Big thanks
to the manager and the team.
Reply from Rahi Joshi, Marketing Associate at Wordsley Hall
Thank you for sharing your thoughts with us. We are happy to know that your dad is comfortable and satisfied with the care provided, our team's hard work is always to maintain our users' care…read more
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Review from H M (Sister of Resident) published on 30 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always kind and compassionate. The staff are doing activities and show pictures when I visit. The staff always keep me informed of all decisions. My sister always looks clean, tidy and happy. Wordsley Hall is one of the best care homes my sister has been in.
Reply from Rahi Joshi, Marketing Associate at Wordsley Hall
It is a pleasure to care for your sister and we will ensure to maintain the best care possible at all times. Thank you for sharing your experience and I will pass your kind words to the home team.…read more
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Review from Denise S (Daughter of Resident) published on 30 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have found Wordsley Hall to be a very good care home, having experiences of other homes for relatives with stroke/dementia diagnosis in the past. The past homes have been a bit more "modern", and everything had to be "just so", with less freedom for residents to do as they please, within reason.
Wordsley Hall, on the other hand, is a more "old fashioned" residence, which we think creates a better atmosphere as its more what residents are used to. The residents are allowed to do as they please as long as it's safe and within reason to do so. The staff are always friendly, and the care is "second to none" with very good management and housekeeping. Nothing is too much trouble for them.
Reply from Rahi Joshi, Marketing Associate at Wordsley Hall
We are deeply touched by your appreciation for the care and support your loved one receives at Wordsley Hall. Our dedicated team is committed to providing compassionate and tailored care to all…read more
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Review from M G (Sister of Resident) published on 2 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister has been a resident for two years I am quite satisfied with her care and all the carers are friendly and approachable.
Reply from Rahi Joshi, Marketing Associate at Wordsley Hall
Thank you so much for your heartfelt review! We are truly grateful for your kind words and for taking the time to share your experience with us.

Kind regards,
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Review from Carol E (Great-Niece of Resident) published on 12 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are extremely grateful to all the staff at Wordsley Hall that have looked after our aunt since January 2021. A special thank you to the manager, for all her support on what was an extremely difficult time for us. All staff are caring and hard working. Nothing was too much trouble and we felt happy
having our aunt here as the communication was excellent. Big thank you to the member of staff who was amazing with my aunt, making her smile and two other members of staff, for keeping us updated on a day to day basis which meant a lot to us with not being able to visit, due to Covid restrictions. Also a massive thank you to the careworker at the end of her life, giving us support and keeping us in the loop and being with her, until her last breath. I would not hesitate in recommending this care home - all the staff team should be proud of themselves. For everyone who knew my aunt, she would say “Thank you” with a smile.
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Review from Diane M (Daughter of Resident) published on 26 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both of my parents have lived in Wordsley Hall since last September. Both have received excellent care since then, and the manager and staff have done everything possible to ensure their health and well-being. Nothing is too much trouble. It has been difficult with the pandemic, but throughout this
period, I couldn't have asked any more. I can call any time, night or day, for an update on my parents, and I am very happy with all aspects of care given.
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Review from Michelle O (Daughter of Resident) published on 28 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom has been a resident at Wordsley Hall for a couple of years. She absolutely loves it there. The staff are amazing. They are very friendly and the care is excellent. I must mention the manager, she is the heart of the home. She is fun and is extremely uplifting. I really don't have to worry about
my mom as she is loved and looked after so well. Would highly recommend.
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Review from Barry (Friend of Resident) published on 15 August 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
The strength of Wordsley Hall is the staff, carers, cooks, cleaners, all treat the residents with kindness, dignity and respect to create a caring, homely environment.
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Current Review Score: 9.3 (9.323)

Overview of Review Score

The Review Score of 9.3 (9.323) out of 10 for Wordsley Hall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.323 for Wordsley Hall is calculated as follows: ( (81 Excellents x 5) + (26 Goods x 4) + (5 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 124 Ratings = 4.323
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Wordsley Hall is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Mar 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Wordsley Hall

What types of Care is Wordsley Hall registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Wordsley Hall have?

There are 44 Single Rooms.

What are the Facilities & Services at Wordsley Hall?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Wordsley Hall to the centre of Stourbridge?

1.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wordsley Hall to verify any information. View our terms and conditions. Wordsley Hall has an Enhanced Service - more info.