Wordsley Hall

Mill Street, Wordsley, Stourbridge DY8 5SX

Wordsley Hall combines professional care with support for a versatile lifestyle, with its own activities programme, range of therapies and strong community links.

A converted Grade II Georgian House, Wordsley Hall is an excellent location to spend a retirement, with comfortable interiors and pleasant surroundings.

The mission of all Minster Care Group accommodations is to provide a home that feels like home, without compromising on the quality of care.

Group: Minster Care Group

Person in charge: Jackie Taylor (Manager)

Local Authority / Social Services: Dudley Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 41 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 41

Rooms with ensuite WC: 2

Weekly Charges Guide: Personal Care Single £408 – £670 (These prices are only a guideline, please contact Wordsley Hall to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Wordsley Hall: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 6.5 (maximum of 10) for Wordsley Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Wordsley Hall in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 1.9 out of 5 from 3 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.604 for Wordsley Hall is calculated as follows: ( (34 Excellents x 5) + (10 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 48 Ratings = 4.604

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 1.933 Points relating to the number of positive Reviews for Wordsley Hall is based on 3 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5 then divided by 2 = 1.750

    2. Target of 8.2 positive Reviews (41 registered maximum number of service users ÷ 5). 3 Reviews ÷ 8.2 Target = 0.366 , then divided by 2 = 0.183

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

6.5 Wordsley Hall has a Review Score of 6.5 (6.537) from 4 Reviews


Average Ratings

  • Excellent
    2
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Wordsley Hall?

  • Extremely LIKELY
    3
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Wordsley Hall

  • Daughter of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1

My aunty has not been very well in and out of hospital then back to Wordsley Hall. All the staff are very helpful, keep me informed and go out of their way for my aunty and myself. The home itself is a very happy place with lots going on for the residents. I cannot praise Wordsley Hall enough. I have dealt with many homes over the years and would recommend this home to anyone.

How likely would you be to recommend Wordsley Hall? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

My father has only just become resident at Wordsley Hall but so far he has been well looked after. Staff very helpful and efficient.

How likely would you be to recommend Wordsley Hall? Likely

Overall Standard

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Average Rating:   4.3 out of 5

Always kind, respectful, very clean. My husband always looks clean and smart, is mostly cheerful. I am very satisfied with all aspects of his care. The only thing is the lack of stimulant for the residents.

How likely would you be to recommend Wordsley Hall? Extremely Likely

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Average Rating:   4.3 out of 5

This time last week on May 7th 2016 my mom died, the sadness was unexplainable. The only way I managed to cope was by the kindness shown to me my dad and more importantly my mom. The day staff and night staff were so kind, nothing was to too much trouble for them.

They showed kindness and compassion to us all and never left our side when we needed a hug. I have to single out a senior carer as the kindest most compassionate carer I have ever met who did her job professionally but then went the extra mile to ensure moms passing a was as comfortable as it could be. Thank you from the bottom of my heart.

How likely would you be to recommend Wordsley Hall? Extremely Likely

Overall Standard

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Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

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Value for Money

Average Rating:   4.8 out of 5

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