Wordsley Hall

Mill Street, Wordsley, Stourbridge DY8 5SX
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9.5 28 Reviews
  • Wordsley Hall, Stourbridge
Wordsley Hall combines professional care with support for a versatile lifestyle, with its own activities programme, range of therapies and strong community links.

A converted Grade II Georgian House, Wordsley Hall is an excellent location to spend a retirement, with comfortable interiors and pleasant surroundings.

The mission of all Minster Care Group accommodations is to provide a home that feels like home, without compromising on the quality of care.
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Care Provided by Wordsley Hall

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: £1000 – £1300

These prices are only a guideline, please contact Wordsley Hall to find out the exact price for your requirements.

Contact Wordsley Hall to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Wordsley Hall to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jackie Taylor (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (44)
  • Couples/Companion Rooms (0)

Wordsley Hall Reviews (28)

9.5

Wordsley Hall has a Review Score of 9.5 (9.521) out of 10, based on 13 reviews in the last 2 years.
Over all time Wordsley Hall has 28 reviews.

Overall Experience
  • 20
  • 7
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  • 1
Date Published
  • 28
  • 10
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  • 13
  • 15
Reviewer Connection to Wordsley Hall
  • 9
  • 4
  • 4
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 28, showing 21-28
Review from Diane M (Daughter of Resident) published on 26 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both of my parents have lived in Wordsley Hall since last September. Both have received excellent care since then, and the manager and staff have done everything possible to ensure their health and well-being. Nothing is too much trouble. It has been difficult with the pandemic, but throughout this
period, I couldn't have asked any more. I can call any time, night or day, for an update on my parents, and I am very happy with all aspects of care given.
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Review from Michelle O (Daughter of Resident) published on 28 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom has been a resident at Wordsley Hall for a couple of years. She absolutely loves it there. The staff are amazing. They are very friendly and the care is excellent. I must mention the manager, she is the heart of the home. She is fun and is extremely uplifting. I really don't have to worry about
my mom as she is loved and looked after so well. Would highly recommend.
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Review from Barry (Friend of Resident) published on 15 August 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
The strength of Wordsley Hall is the staff, carers, cooks, cleaners, all treat the residents with kindness, dignity and respect to create a caring, homely environment.
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Review from Amy T (Daughter of Resident) published on 15 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We dreaded making the decision to find a care home for Dad and worried how he would deal with it. Instead of the problems we were certain would happen, he felt at home straight away and this is only thanks to all the fabulous people who work at Wordsley Hall, especially the manager, who went above
and beyond to ensure he felt comfortable.
There are no visiting times, you are made to feel welcome no matter when you visit. Wordsley Hall just has a lovely happy feel about it, something you can't buy but can only create with staff who truly have the residents happiness and wellbeing as a number one priority. Care homes can get a bad name in the news but they don't tell the story of families like us who are just so truly grateful for the work people do to make residents feel happy and at home. Knowing Dad is well cared for has allowed us as a family to breath a big sigh of relief.
So thank you to the manager and everyone at Wordsley Hall. You are all such amazing people and we thank you from the bottom of our hearts.
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Review from Jim D (Nephew of Resident) published on 21 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunty has not been very well in and out of hospital then back to Wordsley Hall. All the staff are very helpful, keep me informed and go out of their way for my aunty and myself. The home itself is a very happy place with lots going on for the residents. I cannot praise Wordsley Hall enough. I have
dealt with many homes over the years and would recommend this home to anyone.
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Review from Helen D (Wife of Resident) published on 6 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always kind, respectful, very clean. My husband always looks clean and smart, is mostly cheerful. I am very satisfied with all aspects of his care. The only thing is the lack of stimulant for the residents.
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Review from Michael O (Son of Resident) published on 6 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has only just become resident at Wordsley Hall but so far he has been well looked after. Staff very helpful and efficient.
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Review from Carol G (Daughter of Resident) published on 16 May 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
This time last week on May 7th 2016 my mom died, the sadness was unexplainable. The only way I managed to cope was by the kindness shown to me my dad and more importantly my mom. The day staff and night staff were so kind, nothing was to too much trouble for them.


They showed kindness and compassion

to us all and never left our side when we needed a hug. I have to single out a senior carer as the kindest most compassionate carer I have ever met who did her job professionally but then went the extra mile to ensure moms passing a was as comfortable as it could be. Thank you from the bottom of my heart.
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Current Review Score: 9.5 (9.521)

Overview of Review Score

The Review Score of 9.5 (9.521) out of 10 for Wordsley Hall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.696 for Wordsley Hall is calculated as follows: ( (108 Excellents x 5) + (35 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 148 Ratings = 4.696
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.825 Points relating to the number of positive Reviews for Wordsley Hall is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 3.825
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Mar 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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