Lady Katherine Housing & Care

Kenilworth Road, Temple Balsall, Knowle, Solihull B93 0AL
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9.6 53 Reviews
  • Lady Katherine Housing & Care, Solihull
Rated as GOOD by CQC on March 4th 2021, Lady Katherine Housing & Care is a very special care home established by Lady Katherine Leveson in 1674 and the team are proud to have been providing exceptional care to residents for over 300 years since then.

You would live within the rural leafy hamlet of Temple Balsall within majestic 18th century buildings in either residential care or independent living, in fully modernised and CQC regulated apartments. As your needs change you can move from one type of accommodation to another and you can also stay for a spell of respite care. You will live in a safe environment, have the benefit of the care you need from the well trained and friendly team, be able to enjoy the many events on offer and homemade food cooked on site.

Within the hamlet there is the Parish Church of St Mary The Virgin and a primary school so you can become an active part of the community enjoying extended gardens and the countryside. They welcome all, irrespective of race, creed or religion.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1085 – £1655
  • Self-Funded Residential Dementia Care: £1085 – £1655
  • RESPITE Self-Funded Residential Care: £1375 – £1535
  • RESPITE Self-Funded Residential Dementia Care: £1375 – £1535

All residents who move to us have a prior assessment with our Care Manager. The type of accommodation offered and the resulting fee is based on our Care Manager's assessment of the level of care needed.
Accommodation, a full care package, all meals and activities are included in our fees.
Additional services such as hairdressing (we have our own salon) are at an additional cost.

These prices are only a guideline, please contact Lady Katherine Housing & Care to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • The Foundation of Lady Katherine Leveson

Person in charge

  • Jonathan Blancaflor (Registered Care Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1850
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (28)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Parking

  • Visitor parking outside the front of the care home. Additional parking can be found just past Temple House, in the main car park, on Fen End Road West. B93 0AN.

Lady Katherine Housing & Care Reviews (53)

9.6

Lady Katherine Housing & Care has a Review Score of 9.6 (9.632) out of 10, based on 21 reviews in the last 2 years.
Over all time Lady Katherine Housing & Care has 53 reviews.

Overall Experience
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  • 12
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Date Published
  • 53
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Reviewer Connection to Lady Katherine Housing & Care
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Total of 53, showing 21-40
Review from David B (Husband of Resident) published on 25 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I arranged for my wife to have 2 weeks respite care at Lady Katherine Leveson Care Home. Friendly and prompt attention made the process very straight forward. My wife was well looked after and seemed very happy with her stay.
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Review from R C (Cousin of Resident) published on 4 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although my relative was reluctant to enter a care home, his general health and wellbeing has dramatically improved. The manager and all his team are efficient, caring, and will do all they can to help their residents lead a happy life in delightful surroundings.
All offer similiar help and cooperation
to family, friends, and all responsible for the resident.
Reply from Chris Mundell, Fundraising and Marketing Officer at Lady Katherine Housing & Care

Thank you so much for your review. Your cousin has now settled in with us so well. It has taken a bit of time but that is only to be expected when moving to a new environment. It is lovely to see him joining in with our activities, particularly our Wednesday Coffee Morning.

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Review from Susan A (Daughter of Resident) published on 14 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had to move from another care home recently, and I was worried it would be very unsettling for her. However, the staff and setting have been amazing, and Mum couldn't be happier. The atmosphere is very "home-from-home", and her room is spacious and cosy with incredible views of the 13 centre
Church and peaceful gardens.
Reply from Chris Mundell, Fundraising and Marketing Officer at Lady Katherine Housing & Care

Thank you so much for your review. We are so pleased that your mum has settled in so well with us and is obviously enjoying life here at The Foundation of Lady Katherine Leveson.

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Review from P P (Resident) published on 6 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is my first personal experience of living in a care home and I have lived here for only one month so have nothing to compare it with, but I am quite impressed with the care and patience that is shown by the carers and staff alike, to my husband who has dementia and myself who needs support.
Reply from Chris Mundell, Fundraising and Marketing Officer at Lady Katherine Housing & Care

Thank you so much for your review. We hope you will both stay with us for the longer term.

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Review from V M (Resident) published on 17 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, very satisfactory. The staff are kind and caring. These are old buildings but are constantly being upgraded.
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Review from Vikki E (Daughter of Resident) published on 13 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was taken to The Foundation of Lady Katherine Leveson in late November for a period of respite care in the first instance. Unfortunately, he became very poorly whilst there and we lost dad on Christmas Eve. The manager and his team were so incredibly supportive and tended to my father's needs
with gentleness and compassion at all times. They cared! We cannot thank them enough for their support.
Reply from Chris Mundell, Fundraising and Marketing Officer at Lady Katherine Housing & Care

Thank you for your kind review.
We will continue to keep you and your family in our thoughts and prayers.

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Review from Jonathan C (Son of Resident) published on 12 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents have now been in a residential care flat at Lady Katherine's for six months, after having moved in from their house. I am very happy with the care that they receive and with our experience of Lady K's. Before my parents moved in, Lady K's very patiently accommodated multiple visits from my
parents to view and re-view several flats. Extraordinary attention was paid to my parent's needs and wishes in fitting out the flat for them, including the removal of a partition wall and personalised installation of electric and phone sockets. My parents are now well settled in and content. At all times, they have expressed their happiness with the care staff, who are caring and attentive. My brothers and I were apprehensive as to how my parents would respond to the move and the continuous good care has been important in allowing them to settle in comfortably. I don't believe that my parents could have chosen better and I commend Lady K's.
Reply from Chris Mundell, Fundraising and Marketing Officer at Lady Katherine Housing & Care

Thank you for your kind review. It means a great deal to all the staff here to know your parents are settled and happy.

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Review from J T (Daughter of Resident) published on 13 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident for nearly four years at Lady Katherine. She is happy in her home and despite her declining health always had a good word to say about all the staff. From my point of view, the staff are always kind and nothing is too much trouble. I am kept up to date, if there are any
concerns and any requests are dealt with speedily and with a professional and caring attitude.
Reply from Chris Mundell, Fundraising and Marketing Officer at Lady Katherine Housing & Care

Thank you so much for your kind review. It means a great deal to us all.

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Review from L E (Daughter of Resident) published on 20 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is extremely well cared for in this lovely care home. The staff are wonderful and the setting by the church and beautiful grounds is perfect for her.
Reply from Chris Mundell, Fundraising and Marketing Officer at Lady Katherine Housing & Care

Thank you so much for your review. All of our staff work hard to ensure that our residents are happy and well cared for.

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Review from Anne L (Sister of Resident) published on 30 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Experince is very friendly and helpful.
Disappointed that the new ensuite did not provide a towel rail or a little roll holder,
Reply from Chris Mundell, Fundraising and Marketing Officer at Lady Katherine Housing & Care

Thank you for your review.
I will check out the towel rail and toilet roll holder situation and get back to you.

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Review from Mary B (Daughter of Resident) published on 30 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Lady Katherine since 2020. She is extremely happy there. The care, kindness and compassion at Lady Katherine are outstanding. It is run extremely professionally. All the staff at Lady Katherine really care - nothing is too much trouble. It is a fun environment too, with
lots of activities. I would also say Lady Katherine's communication with me has been exemplary. I am a huge fan of Lady Katherine.
Reply from Chris Mundell, Fundraising and Marketing Officer at Lady Katherine Housing & Care

Dear Mary, thank you for your review.
We are so pleased that your mum is with us and that your family have become part of our family at The Foundation of Lady Katherine.

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Review from A H (Husband of Resident) published on 17 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited several other providers in the area and chose this one because of the clean demonstrable, superior quality of staff, accommodation, quiet and attractive surroundings that could provide my wife with the love and help she needed. The choice was made because we have been happily married for 69
years and my wife deserves the best.
Reply from Chris Mundell, Fundraising and Marketing Officer at Lady Katherine Housing & Care

Thank you for your wonderful review. Your comments mean a great deal to us all here at Lady Katherine. It is a pleasure to have your wife with us.
Best wishes, Fundraising and Marketing Officer.

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Review from G A (Resident) published on 7 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extreme kindness at all times. Nothing was too much trouble, great understanding of all one's limitations, complete harmony among carers. Friendly residents, complete trust in our medication. Wholesome food with plenty of choices always presented to appeal to all and sundry degrees of appetite. The
staff noticing residents proclivity to enjoy the meal and thereby benefit from it. Readiness to help those who found it difficult to eat. Wonderful surroundings and pervading peaceful ambience.
Reply from Chris Mundell, Fundraising and Marketing Officer at Lady Katherine Housing & Care

Thank you so much for your review. I am so pleased you enjoy your stay at Lady Katherine Housing and Care. It's our pleasure to have you with us.

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Review from Leighton J (Power of Attorney of Resident) published on 26 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very good in dealing with the residents as real people with their own preferences and foibles.


My friend and his wife are both residents at the home. In January they were due to celebrate their 60th Wedding Anniversary. When the home heard about this, they put on an excellent party

which was very much appreciated by the couple, their relatives and the other residents.
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Review from S R (Wife of Resident) published on 4 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Food was excellent but the dining room could be improved and they could do with another lounge.
The room allocated for a very elderly gentleman wasn't suitable and was far too far away from main building.
Reply from Chris Mundell, Fundraising and Marketing Officer at Lady Katherine Housing & Care

Dear Mrs R
Thank you so much for your review. It was good to see Mr R back for a second visit. We look forward to seeing you both again soon.

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Review from William M (Nephew of Resident) published on 13 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt is always full of praise for the care she receives from the foundation and clearly enjoys living with you all. It was a happy day for her when she came to the home.
Reply from Chris Mundell, Fundraising and Marketing Officer at Lady Katherine Housing & Care

Thank you so much for your review. It really means a great deal to us all.

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Review from Lesley Mary L (Resident) published on 13 August 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I came to Temple Balsall 14 years ago after fleeing the Mugabe regime in Zimbabwe. This place welcomed my husband and I.
When my husband died in 2007 I was overwhelmed with the kindness from the staff of Lady Katherine Leveson and people around who attend the church.
I am living in sheltered housing
and do my own cleaning, which may not be to the highest standard but is satisfactory (I think!)
Reply from Chris Mundell, Fundraising and Marketing Officer at Lady Katherine Housing & Care

Thank you for so much for your review. Its good to know you would be extremely likely to recommend us.

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Review from J G (Resident) published on 20 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident for twelve months due to declining health. The staff are extremely helpful and caring. The food is excellent, very varied and well cooked.
Very clean, staff always willing to keep up the high standards.
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Review from E S (Niece of Resident) published on 5 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been a resident of Lady Katherine Leveson Care Home, in Temple Balsall, West Midlands for the past eight months.
During that time, we have seen an amazing change in her well-being. She is happy, relaxed and talkative and always tells us how happy she is there. She is 90, immobile and very
forgetful but none of this seems to worry her. During her stay, we have not been able to fault the home in any way - the staff are exemplary, they are extremely caring and understand her personality and her needs and always let us know of any concerns, or things she has said or done, since our last visit.
They are always 'on the ball' and inspire great confidence. The office staff too are outstanding and always get in touch with us if they are concerned about anything, as do the care workers.
Excellent.
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Review from J L (Resident) published on 26 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As a sheltered resident, I received excellent care recently when I broke my arm.
The staff catered for all my personal needs and were very attentive and caring.
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Current Review Score: 9.6 (9.632)

Overview of Review Score

The Review Score of 9.6 (9.632) out of 10 for Lady Katherine Housing & Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.632 for Lady Katherine Housing & Care is calculated as follows: ( (166 Excellents x 5) + (71 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 247 Ratings = 4.632
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lady Katherine Housing & Care is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Jonathan

Jonathan Blancaflor

Job Title: Registered Care Manager Joined: 2010

I have always been passionate about working in care and have been fortunate enough to gain extensive experience in this field over the years, and to be working in such a beautiful, historic environment at Temple Balsall.


I commenced my journey with the Lady Katherine Housing & Care family back in 2010, starting out as a night carer. By 2012, I achieved my Level 2 Diploma in Health and Social Care, paving the way to a career I am deeply passionate about. With a dedication to continuous learning, I successfully completed the NVQ Level 5 Management Leadership for Health and Social Care.


During the twelve happy years working at our care home, I was promoted to increasingly more senior roles until I was appointed the registered care manager in 2022.

Saliha

Saliha Sadiq

Job Title: Deputy Manager Joined: 2019

I have been working at Lady Katherine Housing & Care home for the last 6 years starting as a Care Assistant and then being progressively promoted to become Deputy Care Manager in 2022.


I have a passion for working in Health and Social Care and love working at Lady Katherine. I studied Health & Social Care at University College Birmingham and then pursued a BA Honours Degree in Social Care at Wolverhampton University. My academic achievements have helped me become a highly skilled and knowledgeable professional in my field.


Working at Lady Katherine Housing & Care is a particularly rewarding experience. I am drawn to the unique atmosphere, history and surroundings of the community. The residents and my colleagues made me feel welcome and valued from the moment I walked through the door. I am grateful to be part of such a warm and caring team and I am committed to continue providing the best possible care to our residents.


I am always dedicated to go above and beyond for those I care for and their families.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lady Katherine Housing & Care to verify any information. View our terms and conditions. Lady Katherine Housing & Care has an Enhanced Service - more info.